Visibook Reviews

The simplest and most practical way to schedule appointments for my patients, allowing me not only to synchronize with my google calendar, but also to interact with the patient and channel payments. It seems very funtional to use my mobile phone, which allows me to optimize my attention.

That patients book their own appointments, which sometimes blocks a certain time without penalty for not attending it. To improve this detail it would be functional to integrate more effectively with the reservation payments prior to the consultation.

I used Visibooks when I was working at a physical rehab center to schedule appointments with patients. It's a great tool because you can schedule using both you laptop and your smartphone and send reminders to your supervisors and patients as well. What was also nice about it was that you can share information on your social media accounts which I thought was a cool marketing tool. They also have a free version that works just as well (you can only book 40 appointments though).

Sometimes the app froze and they do not currently have a phone number available for customer service.

Color coordinating appointments
Multiple booking appointments

Client payment options (want something linked directly to my account)
Unable to block off personal time

I like how easy it is to book customers and that It sends reminders.

When trying to find my customers, sometimes it will not allow me to scroll to find them. Sometimes I must plug in their name... also for some reason over time, some of my emails/numbers for customers have a big exclamation mark beside it- like it is no longer their contact... but it is correct.

Easy to use and helps me stay on track with my scheduled appointments.

Sometimes it takes a while to load up or you need WiFi to load the app.

I'm very impressed with the new reports.

Sometimes my clients have issues with login.

It's UX and UI for the mobile phones. As most of our customers are using and booking the 10 mins RTIwala Micro Consultation from the mobile and they're loving it so much.

I just wish to have some more options and features at chat box and

I love the ease of use. I can add customers and customize appointment types. The "Notes" feature is very handy for tracking sessions for someone like myself- a personal trainer.

There are a couple of glitches. Once I added a customer and it duplicated them 10 times. Another time, I couldn't access the app because it kept shutting down.

What I like the most about this app is the ability for my clients to text me without making it personal on my personal phone. It's almost as if I have a electronic secretary.

This app tends to have glitches sometimes with scheduling and times which has a tendency to make things more difficult when it comes to a signing appointments.

The flexibility of both client and business usage is a plus for me. This app helped me schedule and communicate with clients with ease and when I came across any issues, the customer service was there almost instantly with the chat feature.

Bulk-message sending to multiple clients at once is an absent feature which could make things easier for me and my clients.

Availability known to clients. The app lets your clients know what times you are available and what times you are engaged. This minimizes unnecessary communications and saves much time.
Available times can be updated. You may lay out your plans but things do change along the way, where you cannot execute all your plans. When such things happen, you have the freedom to edit your available times and the process is easy.
With Visibook, you can create buffer time between appointments. Developers knew that as humans, we don’t just jump from one activity to another all times without any rest. Visibook has a feature to let you create a buffer time.
Good customer service. It is so easy to seek technical support because their link was placed notably on the menu. And when you contact customer care, they are always ready to attend, and they do this positively
Visibook has an inbuilt calendar to help you get more organized. In case you prefer other calendars other than the default one, you can sync with google and other calendars as well.
One other special feature on Visibook is the automatic text remeinder. The importance of that cannot be exergerated.

Sometimes, if you take much time on the app, especially on android, it tends to become slow to operate. I solve this by restarting the app.
There is no option to manually sort my services, apart from the alphabetical or chronological order.
I feel that the payment options are not enough. Clients prefer various ways of making payments.

So many things to like! But if I have to choose just one, I’d say it’s the text reminders and notifications. My piano families receive text reminders about their kids lessons, as do I. I also have the option of sending notifications when I’ve canceled or rescheduled a lesson. Such a helpful feature for busy families! And one that is often an upcharge/add-on with other scheduling programs.

I sure wish Visibook offered recurring group appointments. I can set up recurring one-in-one piano lessons but not recurring group lessons.

The parents of my students being tutored can go in and schedule the appointments and even cancel them themselves. They can only schedule during times that I have marked as available. If another student signs up for that time, that time is no longer an option. I also love the alerts that I get for scheduled and cancelled appointments. The reminder the day before are great for both me AND the parents! I also love how my clients can leave me notes when setting up appointments. This works really well for my households with more than one kid. That way I know which kid to expect and prepare for.

It would be nice to be able to customize a cutoff time for a client to schedule an appointment. As it is now, a client can schedule minutes before as long as there is availability. I use it for tutoring and need time to prepare for each student. I would like to be able to set it to where appointments had to be scheduled at least 24 hours in advance.

One Pro is price even though they raised the price since last year and lowered the amount of appointments limit. I can keep organized.

Not very simple to use, to create availability and have it copy over to other days or use different times Not sure how to explain without showing what i'm speaking of. I cant make an availability for a 1 hour appointment to begin at any time of the day it's always on the hour.... You cannot change the reminder message to simply include an address to send to your clients. For what reason I do not know as of yet, but my clients are finding it very difficult to use.

I used to have an agenda where i would write my employees and my appointments on, it was A MESS i would use Visibook for my laser hair removal appointments and i decided that it was time to say goodbye to that agenda and hello Visibook! It was the best choice i have ever made. The comfirmation text my clients recieve is very helpful, whenever they want to cancel or reschedule an appointment they just message me on the app instead of calling me at work. Overall a lifesaver!

Once or twice the app lagged and also the fact that you have to have internet at all times to use is a bit of a bummer

The value and ease of use was paramount.

Multiple customer profiles are a little frustrating. Customers forget their profile log in information and sign in different ways by link or Facebook for example and result in multiple names listed for the same customer.

This software was very easy to figure out and I love that is automatically sends out reminders for the appointments 24 hours in advance.

I don’t like that you can only store one phone number for reminders. I work with kids and sometimes the other parent brings him, but doesn’t get the reminders if I’ve stored it under moms number.

That patients can CX and RS their appts based on their schedule.Program is user friendly and we like that we can message patients through this.

Every so often, the office staff is unable to get on program via our cell phone when out of office.There has been an occasion that a patient can't CX appt..but not very often.

Easy of use, the responsiveness of team, and I like the look.

Every time I point out something I think could be improved, you guys do it!

Easy set up, really easy to navigate the app and book appointments, easy to add and edit customers. Love the confirmation texts sent out to clients the day before the appointment, and that they can respond directly to the confirmation text if they need to and I get notification sent straight to my cell phone. Super simple to add, edit or cancel appointments and they give you the option to send any adjustments to the client directly. Really affordable app, that literally does everything I need.

I'd like the option to be able to state why I'm closing off a day (eg: vacation, jury duty, etc). sometimes the app will get glitchy and won't let me edit the appointments, so I end up having to cancel the entire appointment and rebook, instead of just being able to do a simple edit. The confirmation sent out the day before the appointment would work much better for me if I could send out a completely custom text, asking the clients to confirm, and it would show on the schedule that the client has confirmed the appointment.

Visibook is very easy to setup up and use. I like the integration with Google calendar, which make my work a lot easier.
Visibook is built for especially some businesses but it can be used with any business appointments. I am using to take appointments for my photography business. Integration with my website is very easy. But customisation with my website colour and theme is difficult. I have to take help from my designer to customise it and integrate with my website.
Sending and reminding the client about our meeting is automated. A gentle reminder helps to prepare for the meetings.
Mobile friendly UI is comfortable to use, as most of my clients are using a mobile phone to schedule an appointment.

This software is specialised for certain types of business and cannot serve all the services equally. I just use to take an appointment and for this case is perfect but POS and other switches don't work for my case. I think a blank template with user input is more effective.

I like the fact that it is easy to use my clients can get online and put their own appointments

I don't like the fact that they don't have a place for me to put inventory I'd like to have something all in one

The software is very easy to use and it makes my business run more efficiently.

Every once in a great while when I first used Visibook, it wouldn’t load quickly but it hasn’t happen since.

Even with poor connection it works extremely fast. Great Value! Apple and Android adaptable! Love it.

I wish I could store more client info in categories like birthday etc. And I'm a hairstylist so layering appointments would be great per individual. Credit card processing to prevent no shows. Apparently my name was link to the credit card processing company years back and I have no idea how to unlink :(