All-in-one Membership/ CRM/ Event Management Platform
That's seamless. The automation programme helps to save paper, and can enable the system to send auto-email to the members/ attendees with customisation function. Love the convenient set up a professional webpage in 10 mins.
Integration with Membership, CRM, Events, Marketing and Finance altogether, and it could be the only platform to support the organization's operations. Value for money and great customer success team to answer any kind of questions to accommodate our business needs.
It can beef up a little bit of the campaign module to have more targeting and re-targeting functions to leverage the all-rounded marketing efforts.
Best tool for event management
Eventbank were our ticketing partner for the 2018 St Patrick's Day Irish Ball
The software made the sale and management of tickets and financial reporting incredibly easy and straightforward.
The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.
The only con was the inability to create tickets for a full table as a back end user. This is an event specific con as creation of individual tickets is a very easy process
Response from EventBank
Thank you for such a nice review, Martina! We are so proud to be working with you for 3 years already. And as a valued customer, I have some good news to share with you - I have talked to our Product Team about your feedback and we are going to develop a feature to add group (table) registrations, so we can save you even more time when you organize the next Irish Ball!
Ideal for Chambers and membership organisations
Took a while to get used to all the controls and features. Once familiar, is rather intuitive. Customer support has been very helpful throughout.
EventBank has most of all the features that you'd need, and even the features you never thought you'd need. A good all in one CRM, event and comms platform.
Automated emails or notices being sent to our members without our control / ability to customise or prevent. Eg. When importing new members to company memberships. We need to be able to control this urgently.
ECCP - Membership's Eventbank Experience
Data management and efficiency had been embraced well since we used EB.
Very convenient tool to maintain and acquire members. That's crucial for our business so this has been a great help
There are certain areas for the membership application that can't be modified, which is a big factor to us.
Response from EventBank
Hi Dei, thank you for sharing your experience using EventBank. We are delighted to hear about your great experience using our platform, rest assured we don't stop here and we have some more amazing features coming up that will help you and ECCP to do an even better job! As for the membership application modifications, I have asked your Customer Success Manager to connect with you to discuss this as we believe there are no limitations to membership applications.
User friendly platform.
Members can edit there details directly instead of sending it to us, online registration is also being done. Membership has increased.
Our finance department wants a specific tax invoice, which is not available in the platform. It would be good if that is looked into.
Robust, reliable and user friendly.
Campaign and Event management features are absolutely easy to use with ready templates.
Dashboard & filter features are also useful for real time analysis.
The support provided is limited.No training document /video provided.
Users have to contact the support manager for answers on "how to ".
The payment gateway for Credit Card payment is hefty
Response from EventBank
Thank you for submitting the review and for your honest feedback.
Customer satisfaction is our highest priority, thus your comment about our Customer Support has surprised us and we don't take it lightly. I think you might be not aware of our extensive, easy-to-use Helpdesk where we have on-boarding and support materials together with on-demand videos and how-to articles with more training materials coming out soon! Contact our Customer Success Team for the access.
Hope this helps.
Simple but pain-staking
Easy customer management.
Having an event management together.
Events and Newsletter created with the template that are not the latest design trend.
Editing your event and Newsletter are limited with built in function.
Function that are free with others CRM are a paid service such as API integration and Google Analytics tracking. It like having an excel file with customer information in it and you need to add in a customer one by one.
Server are slow and sometime will stuck and would resulted loss of work.
Empower Your Events with Eventbank
As an organizer of numerous events every year, we have used the Eventbank for more than a year and really like it. It is a true breakthrough app which greatly improves the efficiency of the whole team. By providing many ready-to-use templates, the software allows us to plan and promote our events online over in a short time. It also offers all important information attendees need weeks and months ahead of the events, such as schedules, maps, contact persons, speakers bios, and more. Meanwhile, the mobile Eventbank Manager is often used as a supplement to the online event management platforms. It makes it possible for every team members to keep updated the event progress and manage the event anytime and anywhere. It is definitely worthy to have a try!
Easy-to-use Templates, Online Payment, Management Android/IOS Apps, Email Campaigns.
Level of Customization.
The complete event management tool
I am very pleased with the experience with Eventbank. From Willis, their representative in Indonesia, to the support team, the service is very strong. The software is very versatile and has replaced three different softwares (CRM, E-mail marketing and event landing pages) that we were previously using.
The ability to seamlessly organise our events end to end. The event pages that get created automatically are very useful.
Some event pages are not very mobile friendly.
The event is large or very small? with EventBank it does not matter.
I study it with my students as a tool of knowledge in the subject Management and Organization of Events of the Hospitality Career of my university.
It makes it very quick and easy to sell tickets for an event, as well as the creation and consultation of the financial reports that are generated from those sales. It is versatile, because it can be used in a large community of people, as well as in a small community and even in different events simultaneously. It's great.
I am studying it with my students and I still have not found any aspect that can be said is not suitable.
Using EventBank Resource
The membership management software allow makes it easy to track a members payments, activities, contact details and market to a member.
It's really easy to use makes you feel like an expert.
I have not had any issues with the resource to like anything least about it.
Great event software
Nice event software. I had very good experience of using Eventbank for about a year now. It helps to manage the events and registrations easily. The staff is also great - whenever you had a question, they just happily offered to help. Great team!
Easy to access attendee, speaker, sponsor, and other details thanks to integrated CRM. Registrations and their tracking are customizable and working seamlessly too.
Just some small details - like the map of the location of the event sometimes wasn't displaying properly.
Eventbank is the best all-in-one solution! EB has amazing features like CRM, Event Management, etc.
1. It is very easy to use
2. The feature to send out campaigns is awesome
3. Language options in Mandarin, English and Spanish
4. Available on Mobile Phone (Apps)
5. Checking In Attendees during events are super convenient, scanning QR codes, search by names, etc.
Sometimes the detailed information of the checking in status isn't synchronize. So it creates confusion on how many people have actually checked-in or not.
Easy to use
Indispensable in China
This is truly an app for Chambers of Commerce
Good all-in-one platform for event professionals
I found that it's really easy to design and build a custom event webpage. It's intuitive to use and requires very little training to get up and running. The email marketing functionality also makes it really easy to market and promote upcoming events, especially if you need a last minute push. It's also easy to add sub pages such as sponsors, partners and maps etc.
I don't have many complaints about this platform but I would like to see more features designed to help encourage and increase event attendee engagement.
Functions running very well. Great customer service.
Modern Cloud Software for Membership Driven Organizations
My overall experience has been extremely pleasing and time saving. Time is of the essence and we need to work fast in today's business environment, Eventbank allows me to save time and get things done much quicker due to the fact that many features of running a day-to-day business are built into one portal.
Many great features under one umbrella. From CRM, Event Management, Social Engagement, Email Marketing Campaigns, Invoicing, Membership Management & Financing, this software enables you run your business effectively and efficiently. Additionally, Eventbank designs and maintains our primary website which provides members and users with a high end look and feel.
My dislikes are minor (i.e. more member to member engagement features)
Long way to go
The one and only positive thing I'd like to stress is just the event management system, being it their core business, though pretty limited alone.
– Really fuzzy servers: editing and creating things on the platform is painstakingly slow and often the user can lose all the work done.
– Newsletter editing features are very, very terrible. Please, avoid altogether if you plan to manage a newsletter also.
Solid Chamber Management Software
Overall, the experience with EventBank has been largely positive and we hope that EventBank continues to listen to customer feedback and comments in order to facilitate continuous product development.
The software focuses on providing many of the functions that a chamber of commerce requires, especially for events management and CRM.
While EventBank provides for many of the chamber's needs, one of the challenges has been certain levels of customization, such as for the finance module, in order to comply with local laws.
I am very happy as it functions as one stop centre for both event and membership management.
I have been using the EventBank software for almost 1 year above. At first, to be honest, I hesitated to switch to EventBank from the previous software (the feel to stay in the comfort zone even though it wasn't).
Reluctantly, I chose EventBank due to recommendations from my employer and they proved I was wrong. EventBank made my life easier. There few points I would like to state here to justify my statement.
EventBank is user-friendly. Any software be it advanced or more advanced, but if it not user-friendly, it will not be useful for the users. But EventBank's features are simple, not complicated and easy to understand.
EventBank is an online event management software focused on customer reviews on events and membership management with excellent financial details as well. It includes review monitoring, review generation, review marketing, social publishing, social engagement and many more.
Apart from that, EventBank has its own brilliant and respectable technical team. I would like to mention here about representative who has been super supportive throughout the months I have been using this software.
The least that I liked about this software is there should be linked with the respective organization's banks.
A happy upgrade - an even better improvement
One of the most refreshing elements of Eventbank is its interface. A large step up from our previous CRM and Event Management systems, Eventbank has a user-friendly interface that is easy to use and navigate - either through exploring by yourself or through the help of their tutorial videos. Furthermore, in the CRM module, individual contacts and companies are seperated for easy access, and the Member companies are contained in another module of the CRM.
The events module is easy to use, creating events within minutes with direct connectability to the campaigns module.
The in-built support mechanism is a handy tool in Eventbank which allows you to ask for support in a convenient manner without having to email the support team directly. Eventbank support team reply very quickly, aiming to resolve any issue we have had as soon as possible.
Some of the features unfortunately we have been unable to use due to legal requirements in our jurisdiction - including to our chagrin, the invoicing feature. While it is near impossible to find software that is going to meet exactly every need of every organisation without creating a custom-made solution, Eventbank is open to suggestions and their team have been very supportive and happy to take on board any suggestions or needs that we have had.
Good vision, good care of customers, good product
I have been using EventBank for over 1 year. I appreciate that they listen to customers and release updates in line with suggestions they have received. Their support team has an incredibly fast response time, and always has a great answer or solution to my problem.
UX is great - very simple interface and easy to understand. Love that it's trilingual. There are a lot of great little features you can discover if you take time to really explore the tool.
Still waiting on more HTML capabilities - this tool is great for teams without web design experience as it's incredibly easy to make a very professional looking event page, eDM campaigns, and easy to receive and track money. However, I wouldn't mind some more sophisticated tools for my own personal reasons. This update is meant to be released soon, and I look forward to it.
All in all, I would recommend EventBank to my next organization as an events and mailing list management tool.
UX, Ease of use
No HTML functions