Glue Up Reviews
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142 Reviews
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent All-in-One Platform to manage Events, Memberships, CRM, Email Marketing and Finance
Reviewed on 2017/10/18
Pros
As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time. We wanted to replace several out-dated technologies and instead use one software for our internal operations.
It also happened that at the same time we were looking for a new website solution and EventBank was in the process of launching a new solution for Chambers of Commerce. This resulted in a new (mobile compatible) website that was delivered within 4 days against a competitive price and at the same time easy to use and manage.
The support we received all our three chapters across China was very well starting with personal kick-off calls, following online webinars and a good FAQ section. Once you have a look at the platform everything becomes easy. Best part for me as Deputy General Manager is easy set-up of roles & permissions to manage and restrict access to certain pages for temporary staff and some of our interns. Also, our members can now update their information and manage their own profiles. Creating Events has never been easier with Members now being able to sign up online and pay for the event using their preferred method.
Personally, I am also a fan of the EventBank Manager mobile app. Easy to monitor sign ups for events, membership renewals, email campaigns and check in attendees on spot.
Cons
EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.
- Industry: Farming
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Getting better each day
Reviewed on 2019/08/06
Helping me by a click of a button to reach my members
Helping me by a click of a button to reach my members
Pros
- I love this product's interface that's much easy to use by novices
- I like the customization options, especially the drag-n-drop
- The product is quite easy to move around
- I love the versatility of the product
- I love the tracking ability of emails
Cons
- Am not able to send email to a member through right-clicking
- Improve customizable payment options to allow a primary registrant to pay less for a secondary registrant
- Limited RTF options when composing
- Industry: Hospitality
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very Poor Core Functionalities - Much better out there for cheaper/free
Reviewed on 2021/04/09
Overall it's been troublesome. Our sales cycle was hurried through, and the company pushed a sale...
Overall it's been troublesome. Our sales cycle was hurried through, and the company pushed a sale through before the product could have been properly assessed by our new digital team. Unfortunately, we've been unable to cancel our contract - which is somewhat understandable. However, we've found the company to be extremely dismissive and condescending when faced with legitimate product concerns. This is not a product for any organisation that is looking for VFM.
Pros
Given that none of the core features service our organisation's needs, we cannot speak to this.
Cons
From the implementation widget to the lack of membership-gating for content, there is a lot to not like about this product. The low send volumes for email newsletters, coupled with the high cost and poor email builder (white-labeled SendGrid) are extremely annoying. The email costs alone make this more expensive than either MailChimp or Squarespace's native mailer feature. If you have the budget, you should stretch to Hubspot, which integrates seamlessly with Eventbrite.
We are limited by the number of custom fields we can add to entries/applications. The end user experience is cumbersome and somewhat meaningless. It's essentially just a payment portal with an events widget and a mailer - neither of which work particularly well, or are any better than the free options.
Response from Glue Up
Dear Ashwin,
We are sorry you feel that our products are not a good fit for your organization. The sales cycle was initiated on January 11th and resulted in the signed contract on February 26th. During that time, we ensured a demo was provided, examples were shown, took the time to clearly and accurately answer the numerous questions that were presented, and waited for board approval as well prior to the signing of the contract. It was not until after the contract was signed and during the kick-off call where other stakeholders were involved who identified needed customizations, however, realized that your budget and resource limitations could not support your needs.
To attempt to address the concerns that were presented, we offered solutions at no additional cost to your organization, however, you did not have the tech resources to support them.
- Industry: Civic & Social Organization
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
GlueUp, my most reliable buddy
Reviewed on 2024/07/25
Good with moments of excellent. Thank you team!
Good with moments of excellent. Thank you team!
Pros
It is simple to use and the help available is both comprehensive and very easy to access making it even more useful.
Cons
Off the shelf it is missing a few fields we would find really helpful. It is not exactly covering what we are using it for which limits how effective it can be for us.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An integral tool in our operations
Reviewed on 2022/11/17
Event management, contact management, committee management, and member management are all being...
Event management, contact management, committee management, and member management are all being streamlined by using Glue Up. This increases our efficiency and benefits us greatly.
Pros
The interface is very user-friendly, and the capabilities on offer are extensive and relevant. The simplicity of the design and the functionality make this platform stand out.The staff are also accommodating and are quick to assist us if needed.The bank of information available with tutorials on how to get the maximum out of Glue-Up is also helpful.We use this platform for the majority of our business and are continuing to look at ways to integrate furtherBy having all contact, event, registration, and campaign details in one place, we can streamline our efforts and maximise efficiency. Particularly, the ability to group our contacts into various committees that can then be integrated into event pages is helpful. The event and registration pages themselves provide extensive flexibility while remaining entirely user friendly.
Cons
On rare occasions, the platform experiences some technical issues making us unable to access it. It would also benefit us to have full control over the invoice template. Currently, we cannot use this functionality due to legal requirements from Cambodia (as we must show the amount in a currency not yet accepted by Glue-Up) which is a shame.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Glueup definitely made CRM and event management easier
Reviewed on 2022/12/20
Glueup definitely made CRM and event management easier for us and it is nice to have everything...
Glueup definitely made CRM and event management easier for us and it is nice to have everything consolidated in one system. Having it online grants us access to the system everywhere, especially during this time of uncertainty and WFHs.
Pros
Event page has many templates to use, each with a different focus, so we can set up a new event page within 15 minutes. New payment menthod, Adapay, also allows us to check online payments instantly and making refunds is much more convenient comparing to it was in the past. The new feature "waiting list" is also great as it can clearly differentiate itself from the approval list.
Cons
While having many pre-sets templates made everything faster and easier, the backend set ups could provide more flexibility (small things like, we can only set up the event date and time, but we can't change the title of that section, which is always "SAVE THE DATE"). It would be nice to make many small feature editable, both for events page and email campaign designs. While having Adapay is a huge improvement, making partial refunds can cause issues. For example, two tickets were paid by one payment, then only one ticket was refunded, but the "total revenue" in event dashboard still shows two tickets.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Glue Up for a non profit membership organisation
Reviewed on 2024/04/17
[sensitive content hidden] is our main contact for Glue Up - he has been so supportive and patient...
[sensitive content hidden] is our main contact for Glue Up - he has been so supportive and patient during our onboarding and management of the new system. As we get used to using Glue Up, [sensitive content hidden] always offers support and information on new developments and options for us.
Pros
Glue Up has moved us from many different systems to one CRM which allows us to manage our contacts, members, financials and events in a more professional and structured way.
Cons
The community pages would work so well if the members sign up to use Glue Up - I still need to see how best to entice members to sign up and manage their own membership pages and contacts to allow for networking and information sharing.
- Industry: Events Services
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
An Amazing Platform
Reviewed on 2024/03/12
Pros
GlueUp has been by far the BEST event and attendee management platform that I have ever come across. No other platform comes close to how visually appealing GlueUp's event pages are or have the functionality and attendee check-in system as GlueUp. I honestly have very few things I can nitpick about GlueUp.
Cons
The only thing that I wish GlueUp implemented was a more simple way to cash in our event sales. It would be nice if we were able to manually do it through the platform instead of having to communicate with an individual over email to receive our event proceeds. Also, another challenge has been having to set up a business bank account in China in order to receive the funds. It would be nice if we can link personal bank accounts or receive the funds in a different way such as Alipay or WeChat.
- Industry: Government Administration
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great tool for Chambers of Commerce
Reviewed on 2018/10/03
Our Chamber has been using Eventbank for almost 2 years now and we are able to provide a much more...
Our Chamber has been using Eventbank for almost 2 years now and we are able to provide a much more professional service to our Members and to keep better track of new leads and our guests. We are overall very satisfied with the service.
Pros
It is an all-in-one software: Events Management, Membership Management, Database recording
Cons
Automatic messaging should be more customizable.
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect Community Management Solution
Reviewed on 2023/07/21
I want to share my positive experience with GlueUp, a remarkable software that helps in networking...
I want to share my positive experience with GlueUp, a remarkable software that helps in networking and community building through its online community platform. I wholeheartedly suggest GlueUp to anyone who wants to enhance their network and develop a thriving community of individuals with similar interests.
Pros
Within our organization or community, I find it effortless to establish connections with fellow members, exchange valuable information, and foster meaningful relationships.
Cons
For some users, mastering all the capabilities may pose a steep learning curve, especially if they only need a few of the available tools.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Intuitive design, speedy sign up and onboarding
Reviewed on 2021/05/14
I am solving a problem or managing and automating events without getting overwhelmed. This software...
I am solving a problem or managing and automating events without getting overwhelmed. This software has helped me in getting things done, especially the digital side of things for managing events for my clients, without any headaches.
Pros
Their backend interface is quite intuitive. You just learn it on your own which saves time in managing and automating tasks. I run an event management company with focus on wedding events, and I know how easy it is to set up an upcoming events page, then promoting that event, then managing resigtratoions, then getting feedback on how everything turned out. especially in the wake of Covid 19, Glue up software has really helped me in managing my events coronavirus free
Cons
some of the SEO related features at the backend are not really needed especially meta keywords. they can consider removing those features adding more features that are needed In 2021.
- Industry: Food & Beverages
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Glue Up - An excellent tool for Association Management.
Reviewed on 2023/05/21
We previously got a company to build a customise Mobile App for our member and events management,...
We previously got a company to build a customise Mobile App for our member and events management, but it was full of bugs, which made many members frustrated and upset. Ever since we switched to Glue Up, our members have enjoyed the new system, with almost no complains about it. Engagement with our members have also increased with the use of the Glue Up system. Glue Up has many of the features (and more) which we had to customised for our previous mobile app, thus using it was breeze.
Pros
Glue Up has been an integral part of our association's member management and function. We love that it combines Member Management, Events Management, and Electronic Marketing, on a single platform. We also love how Glue Up is constantly seeking to improve/upgrade itself and products, whether it is user experience, new functions, or feedback on backend CRM. There's always trainings available on the new rolled-out functions, and their team is always available when you need them.
Cons
All has been good so far, and they are always open to hearing our feedback to improve.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Eventbank were our ticketing partner for the 2018 St Patrick's Day Irish Ball
Reviewed on 2018/04/24
The software made the sale and management of tickets and financial reporting incredibly easy and...
The software made the sale and management of tickets and financial reporting incredibly easy and straightforward.
Pros
The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.
Cons
The only con was the inability to create tickets for a full table as a back end user. This is an event specific con as creation of individual tickets is a very easy process
Response from Glue Up
Thank you for such a nice review, Martina! We are so proud to be working with you for 3 years already. And as a valued customer, I have some good news to share with you - I have talked to our Product Team about your feedback and we are going to develop a feature to add group (table) registrations, so we can save you even more time when you organize the next Irish Ball!
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SwissCham Southern Africa
Reviewed on 2021/02/22
GlueUp has changed our life and assisted in keeping our image professional and fresh looking, Great...
GlueUp has changed our life and assisted in keeping our image professional and fresh looking, Great support from the GlueUp team too.
Pros
Through EventBank (now GlueUp) we professionalised our database as well as our event management, which includes invitations, RSVP tracking, payments, etc. Mailings are quick & easy, Membership renewal process in GlueUp is streamlined, and with limited resources the the most efficient way. Strong protection of Members' data.
Cons
Some bugs are still in the system; templates often change colours, payment option via USA not a good solution for South Africa; need local payment option. Interface to SAGE would be brilliant.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It is useful software for IBAI members.
Reviewed on 2023/01/20
useful software for all the membership operation communication.
useful software for all the membership operation communication.
Pros
Membership renewal through this portal is very easy for All our members. The support from CRM team and sales team ( [SENSITIVE CONTENT]) is very helpful for all our IBAI members. Now Sending Community campaign and Online Event is very easy through this platform. This software also useful for maintain our Membership data base. generating Invoice and payment receipt is simple through this platform.I would say it is useful for all the membership operation communication.
Cons
Membership certificate is not generated through this software.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
All in One Event management system for our community
Reviewed on 2018/04/18
Pros
We use the platform for 35+ events a week across 2 cities and at present we manage over 4000+ members. In the last year we created over 1000+ workouts/ meetings/ social gatherings for FitFam, we would not be able to manage our community effectively without this platform. We are able to easily set up events for our community to access and register for, regardless of indoor or outdoor sessions and numbers allowed.
Easy administration for efficient review, publishing, check in process. EventBank works seamlessly along side our other information platforms, giving us more visibility.
Cons
We created a 'how - to - use' PDF for our community to easily use the platform as we had users downloading the managers app instead of the users app.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good all-in-one platform for social organization
Reviewed on 2019/04/17
Pros
She Loves Tech is a global platform committed to empower women in tech. We were looking for a
software that would help use manage our events, CRM and mail marketing. Thanks to our partnership with Event Bank, we benefit from an easy to use all-in-one platform. The events module and the mail marketing are very straightforward which enabled us to be more efficient in our work. That’s something that matters a lot for us! As a small team, we couldn't afford to waste time working with out-dated technologies and Event Bank provided what we needed.
We would also like to highlight the great job done by the support team that demonstrated its fast responsiveness to satisfy our queries. We are looking to collaborate more with EventBank soon.
Cons
We encountered minor bugs while using the registration and mail marketing functions.
- Industry: Human Resources
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My Glue Up experience
Reviewed on 2021/08/23
Overall, the experience was pleasant and exciting in spite of a few bumps which can still be...
Overall, the experience was pleasant and exciting in spite of a few bumps which can still be improved. My guests generally had a good time and they are looking forward to another round. Out of 21 guests I invited, only 16 made it because the others found it tricky to install the app before the start of the event. I realized not everyone is tech-savvy but this is also an opportunity for the app to be developed further for easy use.
Pros
It's a great platform to connect, network, interact and build relationships with other pros from various industry within a short span of time. It's also fun and exciting because you'll never know you you'll meet next. I highly recommend this to business leaders, consultants, freelancers and others looking for an easy-to-use platform that can deliver positive results.
Cons
1. Sometimes the matching and waiting period takes time: even if it gets refreshed, for some reason, it hangs
2. The notification icon that time is running out is too small
3. Some users on a smartphone and tablets cannot experience the app; this can be a challenge since people are on the go and most users will use their phones
4. The design inter phase looks a bit dated
5. You cannot see everyone upon arrival; there is no mood-setter function
6. After pressing the green or go button, you still have to press your HD cam "allow" before it connects with the next person waiting on line
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
EventBank as a great software for event management
Reviewed on 2019/02/27
We didn't use it as Membership Management Software
We didn't use it as Membership Management Software
Pros
Very intuitive to use. Offers many automatic functions like ticket sale, payment and confirmation, as well as email reminders to participants. Offers diverse design templates and functionalities that can be customised. Great customer service. Served us not only for organising the event but also for promoting the event through detailed event descriptions, speaker bios, sponsor page. Offers an app for both event managers as well as participants. Very easy to track and manage ticket sales and registration lists.
Cons
We used EventBank with an umbrella page for a complex series of 11 events in 8 days and 8 different venues. The complexity tested the limits of the software in terms of flexibility and customization. Not possible to show more than one venue. Also, not possible to link iCalendar to specific event but only to entire 8 days nor to disable this function. However, this degree of complexity is certainly an exception for events managed by EventBank software.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User friendly platform
Reviewed on 2024/07/02
I'm absolutely amazed by all the features it offers!
I'm absolutely amazed by all the features it offers!
Pros
The program is incredibly easy to use. I grasped it quickly without the need for extensive training sessions. It provides numerous features and options that can be tailored to suit the needs of any organization.
Cons
Even though it provides templates for transferring members, this activity is always time-consuming.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
NordCham Philippines
Reviewed on 2019/12/17
Currently the software adds most value in connection to our events: sign-ups, payments, marketing,...
Currently the software adds most value in connection to our events: sign-ups, payments, marketing, registrations and check-in.
Pros
Provides a single platform for all key aspects of a chamber of commerce, and as such offers tremendous support to the operations of our organization.
Cons
User interface is cumbersome, and it takes a long time to navigate from one section the other. The database seems to run slow and is not very dynamic.
- Industry: Events Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
AmCham Poland
Reviewed on 2020/04/14
Pros
- ease of use
- designed for events (event are not an add-on)
- flexibility
Cons
Membership section needs to more be clear as for member only organizations like we are. Bit more flexibility in renewing/cancelling memberships
Response from Glue Up
Thank you, Mateusz! We are delighted to hear about your great experience using our all-in-one software.
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ideal software for nonprofits and other member-based organizations
Reviewed on 2023/03/15
Pros
I highly recommend Glue Up to all membership organizations worldwide. We have been able to manage our members, analyze performance, and process membership performance all through their Membership Management Suite in less time, and with greater flexibility. Furthermore, we have been very happy with the responsiveness and commitment to the results we have received from Glue Up.
Cons
Some technical issues occur occasionally, preventing us from accessing the platform. Also, some features could use more customization options.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User-friendly platform with powerful CRM tools and great customer support
Reviewed on 2021/11/01
Since using Glue Up, we have become more productive as the system is very smart with lots of...
Since using Glue Up, we have become more productive as the system is very smart with lots of integrations and automations in place. Ability to collect online payments is definitely a big bonus for us.
Pros
Easy to use, smart and automated. Ability to integrate cross-platform is very helpful.
Cons
Ability to produce analytical graphics for reports.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Eventbank- great for Membership organizations
Reviewed on 2017/03/15
A reasonably new but with great ideas and a really responsive support team. What I have really...
A reasonably new but with great ideas and a really responsive support team. What I have really liked is that fact that if the system does not already have what you need they are very good at developing new features going forward. For me it is the best I have seen for chamber use
Pros
It is the best one I have seen for chambers, combining membership and event tracking
Cons
It is new so some of the stuff is not 100% fully worked out yet; but they are updating all the time and it gets better every week