SmartSurvey

4.7 (111)
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Online survey & questionnaire tool

Overall rating

4.7 /5
(111)
Value for Money
4.6/5
Features
4.6/5
Ease of Use
4.7/5
Customer Support
4.7/5

95%
recommended this app
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111 Reviews

Mark
Mark
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great survey product

Reviewed on 2017/10/30

It enables us to better support our clients.

It enables us to better support our clients.

Pros

We've only just started using SmartSurvey but so far it seems like a great survey product which meets our needs.

Cons

Haven't spotted anything yet as such. Although I would suggest some initial set up support from SmartSurvey would be useful to help familiarize with the UI and the different product features, especially if like us you've never used any survey software.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Excellent surveying tool

Reviewed on 2023/04/29

Overall, the SmartSurvey app has been very useful in rolling out surveys, collecting data for...

Overall, the SmartSurvey app has been very useful in rolling out surveys, collecting data for research and development and automating the survey forms.

Pros

SmartSurvey is a very good application to rollout surveys, automate the forms, data collection and market research. Not just these, it has excellent reporting capabilities which helps to extract a meaningful information out of the data collected. The tool is very easy to use and can be customized as per our requirements. It allows to add queries of all types and has various options like drop down, radio buttons, logic creation capabilities, etc. Overall, I find it a fantastic application to conduct online surveys.

Cons

The forms have very minimal options to customize the look and feel of the forms. Also, the free basic version has very less features which lets the users to upgrade mandatorily.

Verified Reviewer
Overall rating
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Very limited usage

Reviewed on 2020/02/21

Would not recommend it for a variety of options. There are better options out there.

Would not recommend it for a variety of options. There are better options out there.

Pros

We used SmartSurvey for a limited amount of time and quickly replaced it for another one. It was good for a very short time.

Cons

SmartSurvey has very limited features and it is not very user friendly. We stopped using it after a very quick time.

Nicholas
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Quick to start, good support, but it can also take some time to figure out all the details

Reviewed on 2017/11/01

Pros

I've been using SmartSurvey for social science research for about 6 weeks now, and agreed to write a brief review and first impressions of the product and my experience using it in return for a not-for-profit discount on the product.

I'm using the service to conduct open-ended social scientific questionnaires about how online communities help people care for those with chronic health conditions, and have so far found SmartSurvey to be quite a nice way for doing so. It allows me to post links to surveys within online communities and efficiently each a globally distributed population.

I was originally attracted to the product because I needed a service provider that adhere to EU data privacy laws but offer a product that is in English (since this my native language and the common language of my respondents). A lot of the US providers could not meet the requirements, especially regarding data deletion. SmartSurvey quickly responded to a question I had on this account and told me they could guarantee that upon request, survey data would be deleted from active servers within a week and from backups within 30 days. Most US providers could not come close to guaranteeing this.

While you can get a basic survey going quickly, there is a lot of customizability on the back end, and this can take some time to learn. My experience is that documentation is good and support tickets I have submitted have always been answered promptly and helpfully.

Cons

One example of the tool's behavior that takes some getting used to so this is not so much a con as a part of the tool that is a bit more complex and takes more time to learn is the anonymous response function. This function hides respondent IP and geographic information from responses when activated. However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides. You can then turn the setting back off and reveal all this information. This means a survey is not a truly anonymous UNLESS you design it so from the get go. Similarly, it is possible to activate both the complete it later function, which lets respondents save incomplete surveys by entering a name and email (identifying information that allows them to receive a unique link). But this identifying information will only be permanently hidden if you set the anonymous response feature to on before your first response. Otherwise, the complete it later function undoes the anonymous response setting. So make sure you peruse the full set of privacy features before opening up your survey to respondents so that the settings are correct before you begin. (Also, if you are testing features, be sure to start with a fresh, unopened survey, rather than just changing features on a survey that for which you have already gathered test responses.)

Verified Reviewer
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

HR & Quality Manager

Reviewed on 2020/10/09

We have been able to use the product to collect feedback from external users, communicate and...

We have been able to use the product to collect feedback from external users, communicate and consult with our own workforce, data capture for reporting and beyond. Functionality for creating surveys and reporting exceeds our requirements.

Pros

Easy to set up variety of surveys depending on your output requirements. Excellent reporting functionality.

Cons

We haven't experienced any issues with the product.

Verified Reviewer
Overall rating
  • Industry: Banking
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use even for beginners

Reviewed on 2018/03/03

the ease of creating surveys quickly and the ability to create and collect results very quickly...

the ease of creating surveys quickly and the ability to create and collect results very quickly which was convenient for me

Pros

i came across this site when doing my dissertation when i was weighing up my options on which platform to use, with this one i found that like some of the others it was one which is very simple and easy to use and gave the user a lot of control over the layout of the service and the format of the questions that can be asked and even as a beginner knew to this i was able to glide through the navigation and have a good play around with all of its features and found it was pretty easy to create services gather results and even export and downloa the results in different formats

Cons

sometimes you would like to format text of the questions for example if i wanted to bold something that was important for some reason i had a problem doing this and had to just leave it out but it just didnt work

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

All in one platform for Surveys

Reviewed on 2021/08/26

Customer feedback on products.

Customer feedback on products.

Pros

Simple yet great application with exceptional ease of use and cost friendly. Results are available as soon as the survey is complete. User Interface is amazing and a piece of art. Customization in picking up the pattern is the best feature, you can customize your survey as per need, could be a ranking based survey or question answer based, or can get simple feedback. There are multiple themes available which lessen the work load. It is an amazing software.

Cons

Nothing much to add here, it meets all the needs.

Verified Reviewer
Overall rating
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Excellent

Reviewed on 2018/08/01

Pros

Intuitive survey design and very simple editing. Good reporting. User-friendly and easy to navigate. Paid options are pretty affordable.

Cons

Free option doesn't give you custom branding. It definitely takes time to figure out all of the features.

Kayla
Overall rating
  • Industry: Printing
  • Company size: 51–200 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Nothing Spectacular, does well enough

Reviewed on 2018/03/08

Pros

-Easy to use after a brief learning curve
-Simple to make or take surveys
-Can get plenty of responses

Cons

-User Interface could be more streamlined from designers side
-Loading Problems on survey-taker side.

Verified Reviewer
Overall rating
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Smart Survey is a great online tool to gather and analyze lots of data.

Reviewed on 2017/12/21

Easier to use and more functions than other similar survey software.

Easier to use and more functions than other similar survey software.

Pros

The ability to download the data, and create charts with a minimum of effort. Surveys are very easy to create and change, and the gathered information can be filtered.

jamie
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

best survey software

Reviewed on 2023/03/21

the real benefit for the software are it saves my time and it helped me do my survey accurately

the real benefit for the software are it saves my time and it helped me do my survey accurately

Pros

user friendly software helps my survey more interesting

Cons

every aspect of the software worked well with me

Pamela
Overall rating
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Fantastic! Exactly what we need to be able to collate information effectively.

Reviewed on 2018/02/13

Pros

The ease of use and simplicity of the programme. I am creating the surveys on behalf of Local Authority Building Standards Scotland. We are currently looking at our membership and require to see if we are currently meeting their needs and where we need to improve. Smart survey as a tool to be able to collate this information is fantastic and the fact that it produces the tables and diagrams for you and makes us as a group move on from the spreadsheet and having to interrogate the information provided saving on valuable man hours as the admin and management team are put together from staff from the 32 Local Authorities and this is not a job we are paid to do this is just for us to hopefully in Scotland improve the services we provide to the customer. We issued our 1st survey at the beginning of February and still have 2 weeks for it to run but it is brilliant seeing the information coming in and being able to see we are making progress and that we are not to far of the mark. The way it is presented is very easy to analysis with lots of tools available to assist. If stuck customer helpline is exactly what is says on the tin help...no question to small or silly.

Cons

There are some questions that need to be adapted but on discussion I was told there are ongoing developments (matrix questions in multiple answers currently all fields require to be completed even if the response is zero - a default of zero if not completed would be perfect)

Charles
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Extremely easy to use questionnaire software, suitable for both small and large organisations

Reviewed on 2017/07/05

Affordable, flexible questionnaire design, administration and management

Affordable, flexible questionnaire design, administration and management

Pros

It is very easy to set up a questionnaire, and there is a very good range of question types and answers. Images and video can be embedded in a question, broadening the design. The design-test-redesign cycle is well implemented. The whole questionnaire can be easily branded to give a unique look. Deployment is simple, and with multiple versions easily set up. Usefully for a forum, it is possible to produce a print copy of on-line survey with ease, so that the same questionnaire can be used on street stalls or visiting where online use is not possible or low. There is also support for publishing links to the survey via social media such as Twitter or Facebook.

Analysis facilities are good, with basic summaries and a frequency count of answers immediately available. This aids continuous tracking of the survey. There are good export features, so data can be moved to Excel or R for more detailed review.

I found this a very useful software suite and can wholeheartedly recommend it. The speed at which a survey can be prepared and sent out, and distributed via a variety of means such as email lists, social media or web sites makes it a very effective tool for carrying out a wide variety of consultations, such as in planning and community surveys. Local authorities would benefit from a slightly more expensive version that could allow them to get to know their community views in greater depth.

Amy
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Have filled out survey's using this app/software. Easy to navigate and fill out.

Reviewed on 2018/07/19

Giving information I thought was important to the organization asking for the input.

Giving information I thought was important to the organization asking for the input.

Pros

It was easy to navigate as a user. I don't have any experience at the other end of those seeking information.

Cons

I did not have any cons as a user. Screen was a good size, easy to read and easy to flip through pages. Length was determined by those seeking information and sometimes this was long.

Ashwyn
Overall rating
  • Industry: Music
  • Company size: Self Employed
  • Used for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

SmartSurvey, smart choice

Reviewed on 2020/06/30

It did exactly what we wanted it to do at a reasonable price. We even got a discount as a not-for-pr...

It did exactly what we wanted it to do at a reasonable price. We even got a discount as a not-for-profit.

Pros

Easy to use, versatile, flexible and provision of useful and easily worked with statistics/data

Cons

Sometimes it was a little difficult to find some settings.

Response from SmartSurvey

Thanks for taking the time to leave a review Ashwyn, your feedback is much appreciated :)

Kind regards,

Neil

Chitua
Overall rating
  • Industry: Banking
  • Company size: 10,000+ Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great tool for corporate surveys

Reviewed on 2020/10/09

Positive

Positive

Pros

The tool is very intuitive and easy to use. It has multiple functionalities, such as the ability to send via multiple methods and the integration with Salesforce. I also like the ability to create different tracking links for various target groups. The company staff are also very responsive, knowledgeable and helpful.

Cons

Perhaps the graphical displays of the results could be nicer

Teddy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Surveys When Needed

Reviewed on 2018/11/29

If you're needing to survey a group of people, this is a fantastic way to do so. Easy breezy.

If you're needing to survey a group of people, this is a fantastic way to do so. Easy breezy.

Pros

I use this software when I need to send out short surveys to our committee members. It took me a bit to get the hang out creating the survey, but other than that it's been great.

Cons

It took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.

Response from SmartSurvey

Hi Teddy,

Thank you for taking the time to review our software! We are really pleased to hear that it has been effective for you when distributing your surveys to a group of people.
We are interested to hear a bit more about how you found its ease of use, and which parts you found not to be clear so that we can make strides to improve these for any future use.

Thanks, SmartSurvey.

Yvonne
Overall rating
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Straightforward online survey system with great customer support

Reviewed on 2017/08/23

Ease of use, competitive price, helpful customer support, ease of reporting and ability to develop...

Ease of use, competitive price, helpful customer support, ease of reporting and ability to develop surveys that are unique and tailored to our requirements.

Pros

When initially looking at options for an online survey tool, SmartSurvey offered by far the best service for a competitive price. When enquiring about the service the customer service answered all of our questions and we signed up with multiple accounts. Many people have accessed SmartSurvey and no one has had any difficulties in creating surveys or analyising them. The ease of use and expert customer support is great service.

Cons

Having used SmartSurvey for a number of years now we have not had any issue or found anything we 'least' like.

Elaine
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Absolutely fantastic product

Reviewed on 2021/04/06

I highly recommend this product, the software itself is great, easy to use and gives a great survey...

I highly recommend this product, the software itself is great, easy to use and gives a great survey experience. The customer service team have been absolutely great, responsive, helpful and more than happy to assist in any way they can. Well done Smart Survey! I have widely shared within our Trust what a great product this is.

Pros

I cannot praise this product enough, the simplicity, the detailed and complex features and options and the finished product, absolutely fantastic

Cons

I honestly can't really fault this system, the only thing I would say is that 7 days may just be a little short for the trial - 14 days would be better.

Laura
Overall rating
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great simple solution for the price

Reviewed on 2020/06/30

Good. Ease of use and efficiency has hugely helped us respond quickly and gather data effectively.

Good. Ease of use and efficiency has hugely helped us respond quickly and gather data effectively.

Pros

This software is extremely easy to use and set up.

Overall we're very happy with it.

Cons

The reporting and downloads could be improved, but perhaps are better with a higher package, we have the basic.

Response from SmartSurvey

Hi Laura,

Thanks so much for leaving a review your feedback is much appreciated.

You will be pleased to hear that we currently have a new reporting interface in Beta which we hope will be released to all users soon. This will provide much-enhanced filtering capability and updated UI to the results section of the app.

We are also working on new chart types and the ability to customise charts which we hope will launch in the next quarter.

Thanks again for taking the time to leave a review.

Kind regards,

Neil

Sarah
Overall rating
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Great, user-friendly survey platform

Reviewed on 2018/03/07

The need to upgrade to access all features such as exporting the data to excel, but this is...

The need to upgrade to access all features such as exporting the data to excel, but this is entirely understandable.

Pros

We have used other survey platforms before, but have found that smart survey offers the best value and is very user friendly. A great way to gather data and feedback. We will continue to use their service.

Kim
Overall rating
  • Industry: Museums & Institutions
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easy to use

Reviewed on 2020/09/25

Pros

I do find it easy to use, I appreciate how easy it is to design surveys with the options presented and then to manipulate the data. I generally export to excel, which works fine, as the presentation / graphic options are a bit limited on the responses page itself.

Cons

I would like to be able to change the fonts / formats of the graphs and charts but that is minor.

Response from SmartSurvey

Hi Kim,

Thank you for taking the time to leave a review, your positive feedback is much appreciated.

We have a refresh of the charts functionality in roadmap, it should be in product in the next 6 months.

Many thanks,

Neil

David
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Up and running quickly, easy to create survey, excellent support.

Reviewed on 2017/07/23

Allowed us to carry out one aspect of our pupil voice quickly and easily.

Allowed us to carry out one aspect of our pupil voice quickly and easily.

Pros

The user experience is excellent - it was very straightforward to create a form, preview it, test it and then extract the results. Every type of form field I wanted was available and the interface made it easy to create the forms I wanted. Support was excellent too - there's a good FAQ available but if not, support replied usually on the same day and often within a couple of hours.

Cons

Storing the forms in the folder structure needs a bit of work. At the moment I can only have one folder level - at least two levels of nested folders would make it easier to keep things in order. I have put this in as a feature request.

Finlay
Overall rating
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Review smart survey

Reviewed on 2017/04/11

I signed up to smart survey as it had very good reviews from what I had read. The main reason I...

I signed up to smart survey as it had very good reviews from what I had read. The main reason I paid for the subscription was because I thought that one of the features was that you were able to gain responses for your questionnaires. However when it came to purchasing it this was not the case and I didn't feel the money I'd spent on the account was really any different to the free account I had previously. Maybe if there is a short tutorial or a help button that has small sub titles with descriptions of the various features relevant to what you are actually using the software for

David
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great survey tool

Reviewed on 2020/03/18

It was great to be able to survey the school quickly

It was great to be able to survey the school quickly

Pros

Easy to create rules such as if answer yes on question 1 it can skip to another question

Cons

It did take me a while to work out what things did