The overall use of the software and integration into our procurement process has been seamless. The customer support team is amazing and just an email away with immediate support. Unlike I've seen on any other platform.
The software is easy to use - literally add water and shake! The Vendorful software is primarily used in our vendor management, supplier diversity program and small business program. The platform was reviewed by an ISO auditor and External auditor while auditing our procurement system. Both gave Vendorful high marks for organization, data collection, reports and vendor management. Thus leading to ISO certification and passing our audit.
Our team hasn't come across anything that we don't like or needs to be improved.
Vendorful Makes RFPs Painless
We recently used Vendorful to run an RFP for a major initiative. Nobody likes running RFPs, but when done right, they can be really valuable in finding the right vendor. In any case, our point of contact at Vendorful assured us that the process would be painless.
I'm delighted to say that he was right. We were able to submit our RFP to 20 vendors and have each stakeholder on our team score the responses independently, right in the Vendorful app. Ultimately, we were able to find the RIGHT vendor for our needs. And as we were promised, getting there was painless.
All of us who participated in issuing the RFP were pretty blown away that we could get so much value out of a free product.
Very responsive to our needs; made improvements to the product very quickly
Simplifies a really complicated process
A bit rough around the edges (we used a beta version of the product)