MerusCase Reviews

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86 Reviews
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Guy who accepted a position with Lower pay only because they use meruscase
Reviewed on 2023/06/02
Pros
Merging Documents and emails get attached
Cons
there is no red flag alert on cases. example. client get divorce does not want spouse to obtain info on case. red flag will pop up when opening case, and alert will COVER CASE PROFILE N ALERT YOU THAT - DONOT GIVE INFO REGARDING CASE TO wife OR hubbY
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Would recommended to a friend
Reviewed on 2023/09/25
Pros
So many customizable options. I love the search document options,
Cons
I wish the colored note option would be visible for everyone else.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
It's okay.
Reviewed on 2017/10/06
Pros
It is easy to hit the ground running with this software.It would be great to have a "helpful hints" option pop up when using a feature, like in Microsoft.
Cons
NOT enough features. Not able to set up your own task flow tracking/reminders. Locks up alot, loses information you enter into parties tab, freezes when 2 people are in the same case, unable to share parties between cases, customer support is scant. Just, it's ok. No more. Loading documents often freeze up and so you have to re-accomplish the task. It's frustrating.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Merus Case
Reviewed on 2023/09/06
Pros
Smooth to navigate through and straight forward.
Cons
function works for our firm. To the level that I use it, I don't have complaints.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Selmas review
Reviewed on 2023/05/03
Pros
I enjoy that it is very user friendly for the most part and works with all of our other systems
Cons
Sometimes they take forever to fix an issue
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Company, Great Software, Great Support
Reviewed on 2017/01/24
A little about me, I am a Technology Consultant for about hand full small to medium sized law...
A little about me, I am a Technology Consultant for about hand full small to medium sized law firms. This particular client of mine wanted to migrate to full cloud-based solutions for all their needs. As I am not a user, I am reviewing upon a technical basis which will include import, support, and Cons: Learning Curve.
As a quick note, and because I don't want to type this out a million times, their product, once items are imputed correctly, and the learning curve is achieved, is friendlier to use, more user-friendly than others I've seen. I recommend MerusCase.
Importing:
The migration was slow-going. We opted to manually import all the cases manually, instead of paying MerusCase to do so. This was a double-edged sword, as it created a lot of work for us and was time-consuming. Although, the procedure for importing a mass of files was consistently stable. Our uploads did not seem throttled by MerusCase, we have 100Mbps Upload and we uploaded on average of +/- 80Mbps. Overall, I was pleased with the consistent speeds.
Support:
By far their support is beyond anything I have worked with before. Our account manager is so knowledgeable and a straight shooter. He [surprisingly] remembers me for when I call in. I've called in multiple times to purchase additional licenses, request help while absorbing another company, creating and importing custom letterheads for different locations, and working and creating with making new automatic templates. [The templates are the ABSOLUTE best feature, saves time, money and streamlines a process which is highly susceptible to errors.] 11/10 for Support. Can't thank enough, he keeps me looking like a superstar to my client.
The learning curve was surprisingly low for attorneys. The most trouble was the supporting staff inputting the cases incorrectly. It's not like its a long procedure to imputing new cases, case details, etc., but our office staff didn't see the importance of inputting some fields in the case description. This lead to billing without someone to bill to, templates and forms not inputting data, and other issues which were quickly remedied with the help of MerusCase's Customer support.
Closing:
I recommend MerusCase to my clients because it can be scaled, the data is safe, the employees are helpful, and they don't cut corners. Also, they say they are always working on making the software better, adding more features, and I believe them.
Pros
1. The ability to create custom templates and forms which autofill saves time and money on every letter you send.
2. Customer Support is Great.
3. Customize your personal portal.
4. Organize your organization's work schedule with personal work calendars for everyone. Have Attorneys post to their supporting staff's calendar and vice versa.
5. Calendars synccable to iPhone and Android using universal internet calendar iDAV protocol.
6. Customer Support is Great.
7. HIPPA Compliant for Emails to and from clients.
8. Automatically import emails and attaches to the client portfolio.
9. Can [easily] keep track of how productive each person is in the company with an easy to read a graph.
10. Customer Support is Great.
Cons
1. Learning Curve seems steep - to remedy this, fill out [almost] everything in the client profile. This will allow the software to pull information and auto-populate forms, invoices, and more.
2. [Con?] Works best in Google Chrome Browser - We have another website which requires Internet Explorer, so using two browsers kinda seems annoying.
3. When working late, there is a small personalized 'welcome' message which sits at the top of the screen on the navigational links. It will say, "Working late <Your Name>." - I already know I'm working late!!! >.<
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MerusCase Hits the Mark
Reviewed on 2017/01/06
We migrated from legacy practice management software we used for over 17 years to MerusCase early...
We migrated from legacy practice management software we used for over 17 years to MerusCase early last year.
Features I love:
1. Email sync: Microsoft Exchange (or Gmail I understand but have not experienced) email syncs seamlessly with Merus. Everything in your inbox is in Merus, and you can assign a message to a file easily. If the incoming message is in response to something you emailed from Merus, MerusCase will automatically relate the response to the correct file. Another very useful email feature is the ability to email an editable text document as a PDF file or in its original form. This allows me to email letters and other documents directly from Merus without the need to print first.
2. Document handling: I can drag and drop multiple documents into a file at one time, then quickly tag them to make them easy to find again. This includes editable text docs, PDF docs, various photo formats, and more. Merus integrates very well with MS Word. It is easy to download a .docx format document, edit it, then save it back into the file with a quick save" macro. Merus offers robust document automation, so I can easily create templates that pull data from fields in our files. Merus templates have drastically reduced our document creation time and errors.
3. Calendar: Merus makes it easy to access either the firm calendar, events for a case, or one's own appointments.
4. Workflows: it is easy to create groups of tasks using workflows. We use workflows to docket critical case tasks and milestones.
5. File merge: Merus allows me to merge files and choose the dominant one. This has been invaluable in weeding out duplicates and bad data from our migration.
6. Sorting/filtering: lists sort easily according to various columns, or filters may be applied to pull the needed data. Once filtered and sorted, data can be printed or exported for more work.
Features I love a little less:
1. Contacts: we imported thousands of duplicate contacts. Merus does not (yet) provide a way to manually merge contacts.
2. Task list: just not my fav. :)
Note: Our data migration was a nightmare, but not due to Merus. Merus charged us a fair fee and got more work than they bargained for migrating our data into Merus. It was very difficult to align fields in Merus with fields in the old system. After 3 different migrations, most of our data was pulled into Merus. I would give Merus 4 out of 5 stars for the migration itself, although the degree of difficulty was extreme.
Pros
Intuitive and easy to use: while I am still learning how to make the most of our Merus subscription, I was up and running with it after a day's training.
Phone app: I often finish a few tasks from my home during my evening commute.
Lots of great features: document automation, email sync, workflows, and much more.
Value priced.
Cloud based: unlimited data storage, bank grade security, regular updates.
Cons
I would like to do more with workflows.
I want a way to manually merge duplicate contacts.
I wish there was more flexibility to add custom fields.
I am not keen on the reports available.
Merus has a section for settlements that includes damages, which is pretty good. I wish it had more fields that pull into the settlements section from damages, and I wish it had fields I can build into automated documents.
Response from Paradigm
Hi Michal - thank you kindly for your detailed evaluation! We truly appreciate your praise, and are happy to hear that MerusCase brings so much value to your firm. We have taken your feature requests into consideration, and will keep you updated as we review them. We are constantly adding new features, entry fields, and merge fields to our system - but because each element is interconnected (to allow for time-saving automations like court form auto-population) we must balance flexible customization with full data flow integrity. If you would like to inquire about particular fields for damages/settlements, please email us at [email protected]. Thank you again!
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Run by real people who know how law firms need to be organized
Reviewed on 2016/10/14
First and foremost, MerusCase is cloud based, which keeps from eating up the resources on my...
First and foremost, MerusCase is cloud based, which keeps from eating up the resources on my computer - which is pretty common these days - but I have also used some terrible on premise Matter Management systems throughout my career. From a managing attorney perspective I like the ability to monitor my teams data and activities and easily export them to excel. From a practitioner perspective - I love the integration that allow notes/activities and billable time to be easily recorded inline and alongside the interactions points with my clients... especially the tightly coupled email tools.
As for dislikes... I did have a tiny bit of a learning curve getting organized around how MerusCase organizes things. This was ultimately a benefit for my firm -- they provided some logical operational guidelines that actually made my team more efficient. So, I guess this is ultimately not a dislike -- it helped us out! -- but it did take several days of push back from my staff before we had an all-hands meeting and I had to tell them to get with the program.
In summary, MerusCase is great for running a growing firm. Aside from my word processor and iPhone, there's not much else I use on a daily basis. There are also a pretty big set of features I take for granted, like how it turns all my documents into PDFs automatically and has all of the court forms I regularly use integrated.
Finally, I haven't needed to call support much, but they seem to be pretty responsive. They also seem to be "real people" -- not faceless robots in a call center far away, which is a nice change.
Pros
Flexibility exists where I really need it, but the somewhat rigid organizational framework is a godsend for getting my staff to work together.
I also really like the subtle things. MerusCase has a lot of care in it, and I feel like there is personality in the error messages. They get how attorneys work.
Cons
Sometimes I have trouble because there is unexpected automation. For instance, the product de-duplicates my contacts automatically, which I found confusing when my rolodex items count didn't go up the first time I encountered the feature.
Response from Paradigm
Hi John! Thank you for your support! We're thrilled that you're enjoying MerusCase, and that you found the learning curve worth pushing through. We understand that, because MerusCase simply does so much, learning to use it can seem intimidating. However, as you mentioned, every component was designed to save you time, reduce your costs, and maximize your efficiency. Ultimately, we strive to empower each of our users with a dynamic suite of features, structures, and automations that will truly make life easier - and we're so glad it's working for you!
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I did not have any kind of legal experience and I would say that working with Merus it was...
Reviewed on 2018/07/11
Pros
It is a program that is easy to work with, pretty user-friendly for people with experience or no experience.
Cons
For me, something I have noticed from the beginning was that after every update the software has crashed.
- I work for the Personal Injury Department it is not as user-friendly as it is for WC.
- Has at times a huge delay updating and uploading e-mails
- When searching for a contact (company) when having several named the same but with different addresses when trying to link it to a person contact it does not give you the option because the list its only like 10 option, for the PI department that is very difficult because we work with a lot of insurance companies that have several locations and by not being able to link an adjuster to the correct company and address it creates issues.
- In the incident tab I feel that should be larger and easier to write down and be able to see it, the filed that is given to writing being only one line it makes it difficult to be able to read it all and proofread it due to the fact that you cannot look at the whole thing at once.
- For PI Dept should give the option to create add more fields and also when creating a new case PI case should automatically add before the case # a PI to facilitate and make it easier to identify the case without having to manually go and change it.
Response from Paradigm
Hi Marieli,
Thank you for your feedback. Emails sent in Merus are always received instantaneously. Slow emails are due to slow email servers which are unfortunately, outside of Merus¿ control.
For contacts and companies with the same name, there is a Dedupe tool which combines case information under one rolodex entry. All you need to do is click on Settings (gear icon) > Data Management > Remove Duplicates > Contacts or Companies.
For the creation of an automatic case #, you can set a secondary case identifier as ¿Use the `File Number¿ set in the case¿. It¿s under Settings > Firm Display Options > Display Options: Case ID & Parties. Please reach out to our Support Team if you need help with this.
As for your other concerns, would you mind sending a screenshot to our Support Team, along with notes that point out the specifics of your feature request? This will provide more context for us so that we can learn your exact needs so that we can create an even better product.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Meruscase has been absolutely fantastic for our purposes!
Reviewed on 2017/07/11
Too many to list, but the most important ones are: HIPAA compliance, automatic document field...
Too many to list, but the most important ones are: HIPAA compliance, automatic document field merging, accessibility from anywhere, scale-ability, billing flexibility to keep our larger clients happy, and management oversight of all tasks.
Pros
Meruscase is very easy to setup and use, and their support department is stellar in case you have any questions. I have yet to work with a support department that is more willing to help than these guys!
Meruscase was extremely helpful in our transition to digital case files, and the features it has are a godsend for management. The platform is extremely scale-able, allowing larger firms and smaller firms to take advantage of its features. The templates are a fantastic feature; save time, money and streamline a process which is highly susceptible to errors. The batch scanning feature is great for making mail processing more efficient. Email integration with automatic linking of email chains to cases based on linking the initial email has been very well received by our attorneys. Their update cycle is about every 2 weeks, and they really do listen to their users and implement features/updates accordingly, which I must say is extremely refreshing!
Their billing platform is robust, and allows firms to implement a wide array of billing workflows. You can also set UTBMS and short code references to help attorneys and staff bill more efficiently (and to keep the larger clients happy). They allow exporting to most major billing platforms, including Timeslips so you can continue to use your billing software while implementing Meruscase for other workflows.
Overall Meruscase is an excellent value for the money and I highly recommend it!
Cons
The planning and setup can be tedious, but when all of the pieces of information are in place, the word template merging is phenomenal. I would recommend at least a month of planning and setup before considering cutting the office workflows over.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Extremely useful and versatile software product backed by skilled and helpful support staff.
Reviewed on 2018/02/01
Enhanced productivity, increased awareness of coworkers' plans and progress, which generally made...
Enhanced productivity, increased awareness of coworkers' plans and progress, which generally made everyone more efficient.
Pros
I've been using MerusCase for a few years now, and one facet I'm consistently impressed by is the fact that it's constantly evolving and improving. In other circumstances this could have been frustrating, if important features (or even just features I happened to like) got phased out, but the development team seems to pay a lot of attention to their customers' input, which ensures that all involved parties are on the same page.
There are also innumerable quirky little messages and jokes, so many so that I'm still finding them after having used the product for a long time. I've found that the quirks add some fun to a product that could have been monolithic and tiresome (EAMS) but aren't overwhelming or unprofessional.
Cons
It can, on occasion, be a tad clunky, especially when trying to do a very simple process over and over, like replacing one user on a case with another user. MerusCase largely isn't designed for that sort of thing, from what I can tell.
However, while I (as a user) would have had to spend multiple hours performing the same repetitive motion (probably incurring the wrath of OSHA in doing so), usually, after an email to the support team, they'll show me an easier way to accomplish whatever it is I'm trying to do.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
05/05/2020 REVIEW OF MERUSCASE BY ATTORNEY David G. Schumaker
Reviewed on 2020/05/05
EXCELLENT. TIME SAVING. ALLOWS BETTER AND QUICKER ACCESS TO INFORMATION AND EASE OF MODIFICATIONS...
EXCELLENT. TIME SAVING. ALLOWS BETTER AND QUICKER ACCESS TO INFORMATION AND EASE OF MODIFICATIONS TO FORM LETTERS TO MEET SPECIAL NEEDS.
Pros
EASY DATA INPUT; ALL DATA IN MERUS CASE; EASE OF MOVING AROUND IN A CASE FROM STATUS, TO FORM LETTERS, TO PEOPLE IN CASE, TO CALENDAR, ETC.; FRIENDLY AND HELPFUL SUPPORT STAFF; CONTINUING EFFORTS TO UPDATE AND UPGRADE THE PROGRAM
Cons
NO CONS. BEST WORKERS' COMPENSATION CASE MANAGEMENT SOFTWARE FOR APPLICANTS' ATTORNEYS AND FOR DEFENSE ATTORNEYS
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
USER FRIENDLY
Reviewed on 2018/07/11
I get to work on my case load more efficiently on an everyday basis.
I get to work on my case load more efficiently on an everyday basis.
Pros
I like that anyone can easily use this system and it's easy to learn. It's not complicated or confusing. There's multiple windows/tabs for the case categories.
Cons
I do not know if there's anything I like least about it. Can't think of anything. Maybe that sometimes, we can not correct an email address that gets ghosted.
Response from Paradigm
Hi Araceli,
We¿re glad that you find MerusCase easy to use. We spent a lot of time customizing Merus to work perfectly for Workers¿ Comp cases so that you can find all the case forms you will ever need in one single location.
As for email addresses getting ghosted, would you mind sending our Support Team a screenshot of what you are experiencing? We are more than happy to investigate and get back with an answer.
Thank you for being a part of the MerusCase family!
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Law practice management
Reviewed on 2020/12/08
I access my cases and mail from anywhere because the program is cloud-based. I can open files in...
I access my cases and mail from anywhere because the program is cloud-based. I can open files in court for presenting to the judge and for questioning witnesses.
Pros
Merus allows easy management of cases from anywhere. It is easy to link emails etc to the files for case analysis and decision making.
Cons
We have trouble getting some templates for our office. We need better ability to write legal documents ready for filing in court.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Everything in one place
Reviewed on 2020/12/17
All files are updated in real time as tasks are occurring, so any member of staff can access the...
All files are updated in real time as tasks are occurring, so any member of staff can access the information when needed. Our multiple users have the security of knowing the file is up to date anytime it is opened.
Pros
It is set up to easily access all information in a file with ease. The automatic buttons like making voucher referral and ordering records are very helpful
Cons
The drop down tiny box for tags is difficult to scroll through.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy user
Reviewed on 2021/08/21
I like that MerusCase is user friendly & if you have a questions there is the Help sections to turn...
I like that MerusCase is user friendly & if you have a questions there is the Help sections to turn to.
Pros
being able to link docs, messages to cases.
Cons
. No being able to spell check when writing email messages. Sounds so simple.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Amazing Simplicity and Harmony
Reviewed on 2015/02/09
MerusCase is very well thought out and organized. Every field has purpose and a deeper relationship...
MerusCase is very well thought out and organized. Every field has purpose and a deeper relationship to the system as a whole. The system not only feels faster but it begs to hold all your data because everything works in harmony. Need to see a document but forgot to install a word processor on your laptop or iPad? MerusCase creates roll-over image previews of every documents and converts your Word docs into PDF, without you asking it to. Do you want to see your calendar for a case, for an office or for just your colleagues Bill, Steve and Jane? MerusCase handles this gracefully using filters. The Merus filters are ubiquitous in MerusCase and make customization endless without the need to run reports to get what you need.
There is a great divide between what MerusCase is offering and every other system. Where other systems are generic, MerusCase is flexible and has knowledge into a variety of different case types. For example, when you create an Immigration case you see all the UCSIS forms and have the ability to populate those forms with data that you wouldn't normally collect for other cases such as a the petitioner's employment history, citizenship status, or even "alien registration number". It's not just the fields either, when you create a Personal Injury case the system tailors itself depending on if the case is Motor Vehicle related, Premise Liability, Product Liability or Medical Malpractice. This gives you the sense that MerusCase is thinking ahead, helping you become a better attorney/paralegal/secretary without you even recognizing it.
There's a reason MerusCase doesn't have integration points into every other system; it does a lot more for you.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Well Organized and User Friendly Interface
Reviewed on 2021/04/27
Merus is a great case management product because of its ease of use and its ability to manage all...
Merus is a great case management product because of its ease of use and its ability to manage all aspects of a case.
Pros
The software is user friendly and has great search features.
Cons
I think some updates could be made in ways to organize files.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Merus case review
Reviewed on 2018/09/12
Overall great program
Overall great program
Pros
I like how easy it is to use and easily accessible it is for all of my templates
Cons
I dont like that it is difficult to retrieve accidentally deleted items.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Merus has a very simple user interface which makes it easy to navigate.
Reviewed on 2018/03/23
Pros
It combines file management with billing components in a smooth and easy to use way. The email linking aspect is also great.
Cons
the billing aspect could be improved by adding more features like the ability to select and mark multiple invoices at one time as delivered instead of one by one.
Response from Paradigm
Thanks for taking time to share your experience using MerusCase, Michelle!
Glad to hear you are enjoying our intuitive email linking. You aren't alone ¿ it's one of our standout features.
Regarding your wish for the ability to select and mark multiple invoices as delivered at once vs. doing it one by one: I hear you. There are a couple of reasons we require you to mark them individually. When marking an invoice, the system asks you for delivery method and date of delivery, which can be different for each one. You may also need confirmation numbers for some delivery methods. Marking all invoices delivered at once would disrupt the ability to assign a confirmation number to the applicable invoice.
That said, we love getting constructive feedback and feature requests like this. So, please don't hesitate to share more great feedback with us in the future. You help make us better :)
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I have nothing but praise for MerusCase!
Reviewed on 2016/10/18
I find MerusCase very easy to use. I love the ability to access all the case information from...
I find MerusCase very easy to use. I love the ability to access all the case information from anywhere - I never take my entire file to the Board anymore simply because I am able to rely on the ability to quickly get to case information, documents, etc. through Merus. I have all the information I need at my fingertips. The staff loves the upload feature that allows easy uploading of documents into the cases.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
MSKW
Reviewed on 2019/01/18
I've been in this field 19 years now and this is the easiest to navigate, easiest to train people...
I've been in this field 19 years now and this is the easiest to navigate, easiest to train people in, and most reliable.
Pros
The ease of use and navigate. Training new hires takes less time.
Cons
Lacks some basic tasks like filtering employees who are NOT on calendar on a specific calendar date.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Customer Service Department folks are very helpful and respond quickly to my requests for...
Reviewed on 2018/06/20
Pros
I find this program easy to use. Transferring the information from our existing software at that time was a snap with the help of the customer service department.
Cons
Choice of template reports but they will be happy to create them for you and work with you on getting the information you need.
Response from Paradigm
Thank you Betty for your review! Happy to have you as a customer
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Merus is good
Reviewed on 2019/03/06
besides the issue with the email and the capacity for sending documents , everything is very good.
besides the issue with the email and the capacity for sending documents , everything is very good.
Pros
It is friendly to use it and has very helpful features for law firms
Cons
maybe the fact that sometimes shows emails as not read and they were already read and the capacity to send documents attached it would be better if it could be bigger.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MerusCase is a great tool for our office! Excellent/fast customer support if we have questions!
Reviewed on 2018/05/31
Pros
I like how easy it is to learn how to use MerusCase. The ability to create future task reminders and workflows is an added bonus.
Cons
Updating/editing a linked task, the description shows the new description and the old description.
Response from Paradigm
Thank you Larissa for your feedback!