CounSol.com Reviews

Very user friendly and simple to use. I shopped around quite a bit before I decided on Counsol. After reviewing other options, I went with Counsol because it was very user friendly and the pricing was fair

I wish there was a mobile app for which I could download from an app store (like when I am using it on an ipad, for example).

Counsol is user friendly. The features are just what is needed for my practice. The features are tailored to my practice; therefore, I did not have to guess and wonder about which to choose.

There are no Cons to the software at this time.

It's features and customer service. [sensitive content hidden] is amazing.

I wish treatment plans were available for free and that I could have a group rate instead of paying per provider/

ease of use, invoices, data layout on main screen

inability to easily upload my intake packet

I like how efficient and easy it is to use this software. From my phone or from my computer I can access everything. Customer support is stellar!

It can be tricky when you have multiple rates for your client database. I needed help from customer support and Josh spent quality time helping me with this.

The reports it can generate; efficient and fast customer service; appointment scheduling; houses billing needs and provides superbills to clients under their own portal.

I have had a negative experience in the recent year or so with CardConnect customer service. When I first began using CounSol as a business owner (5+ years ago), the customer service was excellent and it was easy to see why CounSol would partner with CardConnect. In the last year, I have had to call as a result of not receiving payouts for the merchant processor. In these calls, it's loud and the representatives do not speak English well which complicates resolving problems and communicating those problems efficiently. They basically repeat everything I say then put me on hold. It's a lengthy process and, each time I ask why the money was not deposited, they do not provide an answer - it's hard to tell if this is because they do not know or if it's because they are not sure how to communicate that. It makes me unhappy to feel like I can't trust that the deposits will be made.

- Customer support is incredible
- Cost is lower than most competitors
- Have not experienced concerns around HIPAA compliance, meeting ethical standards around confidentiality, and/or price gouging experienced with other competitors
- Ease of managing client files

- Antiquated look
- Clients do not like using the portal as much because it feels dated
- Wish there were easier ways to incorporate assessments into client files

It is fairly user-friendly, and there was a lot of help getting started by the account manager.

I feel that after years of using, there have not been many, if any, updates to the functionality. So, I question why I'm paying the same monthly subscription fee after years of use when it's not funding improvements. This would be the same with any EHR though.

Meets all the legal requirements, has NEVER failed me in over a decade of use.

I have NO complaints and that is amazing for anything computer related.

What I like most about council.com is that it is highly encrypted and that you can actually type your notes while you’re in session with a client that saves hours of time.

What I liked least was to having to enter all of my forms manually into the system that may have changed now however, once everything was entered, was very easy to use from that point

Very easy to use- do my progress notes, have clients do forms online and sign electronically, share encrypted emails and have secure video for telehealth.

Sometimes the telehealth video is not clear, and not sure it is Counsol.com's fault. I cannot amend progress notes if needed.

I mostly like that I am used to it and found it easier to navigate than some other ehr's. I also really like that I can contact someone for assistance and get an answer quickly. I also like how I can see stats on the main practice page easily.

It can sometimes feel outdated in its interface and the look of the portal.

Visually, I find it very easy to find everything and navigate my portal. I also appreciate that my rate is locked in and won't change. The customer service is unparalleled (shout out to [sensitive content hidden]!).

I would love to be able to use the platform for phone appointments.

I like that it is affordable, and confidential.

I believe there needs to be more diversity of templates for notes IE: a template for medicaid/medicare, and a template for treatment plans.

Counsol makes it very easy to create client forms and upload new client forms.

Improvement may be needed for option to conduct group therapy notes

Ease of use and format of th system. Ease for Patients

Did not allow a user access that is my backup due to not logging in even though I pay for them to be a backup.

My Rep, [sensitive content hidden]. Customer service is top notch.

Not as compatible with other programs like Google Calendar

I'm a virtual therapist. I have to use all the integrated features. It seems they've thought of everything, from scheduling, meeting in a secure chat room, billing, and note keeping. My clients feel secure meeting with me in this program. They can easily pay for their sessions, keep a secure journal, access worksheets I upliad for them and send me encrypted messages if they choose.

I wish I could command a sync of the calendar to my external Google calendar. I have to wait for that to happen and sometimes I need it sooner.

Counsol makes a lot of things quite easy. There are ways to customize just about everything and there are a lot of things that are already in there for you, like forms and templates. Their customer support has been very responsive and my experiences with getting the help I need have been extremely positive.

Sometimes it is quite confusing (particularly at first). And sometimes one cannot understand certain features, particularly around insurance billing. It would actually be nice if it wasn't a third party doing the insurance billing because that also complicates matters and makes it more expensive.

I have been with CounSol since 2012, and have never regretted the decision. Their products are al la carte, and their referral program can't be beat! I have had the same account manager since joining CounSol, and he has always been helpful and responsive. The company is also locally based to me (Central FL), which is a nice bonus.

Other platforms don't integrate with them as well because they are a smaller, less known company.

The ease it was to set up a new private practice. The clients secure portal and ability for new or existing clts to book through the portal.

The calendar still seems a bit confusing to me.