Filter by
Overall rating
Company size
Time used
Industry
1 review

Gladly

Gladly is a Cloud-based customer service platform

5 /5 (1 review) Write a Review!

Overall rating

5 /5
  • Value for Money
  • Ease of Use
  • Customer Support
  • Features
100%
recommended this app
1 review
Drew C.
Overall rating
  • Industry: Retail
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gladly - You'll be glad you did!

Reviewed on 2020/06/28

Gladly is a phenomenal company to partner with. Their software is a leader in this space and the team supporting it truly partners with their customers for success. From the sales process, to implementation and even post install support I have always felt like I was the most important customer to Gladly. My guess is all of their customers feel the same way I do!

Pros

Gladly is an easy to use, all in one software that allowed us to eliminate multiple, fragmented products we used previously to support our customers. Gladly offers a true 360 degree view of our customers in a UI that is as easy as using a smartphone to text with.

Cons

No real cons to report as anything I felt would make my teams experience better on Gladly they implemented shortly after I recommended it.