Vitrium Security Reviews

Overall rating
Filter by
Company size
Time used
74 Reviews

- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vitrium is giving us a global reach while knowing our IP is protected
Reviewed on 2024/06/19
I can't say enough good things about working with Vitrium. Everyone you will encounter from Vitrium...
I can't say enough good things about working with Vitrium. Everyone you will encounter from Vitrium is very helpful and kind. The onboarding process is great, and they never let you feel like you're unsupported.
Pros
I like knowing that our programs that took years of work to produce are protected from IP theft, while still being easily accessed by our paying clients through and easy to navigate user portal. Our workbooks are interactive, so having the ability to have fillable documents with annotations was very important and Vitrium handles it well.
Cons
I wish the thumbnails in the user portal could be entirely an image without the text area at the bottom (there is a work around for this, but it's not perfect).
- Industry: Airlines/Aviation
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vitrium has helped my company
Reviewed on 2024/09/06
My overall experience has been great. If I need assistance the help desk gets back to me quickly....
My overall experience has been great. If I need assistance the help desk gets back to me quickly. My end users have had a pleasant experience with the platform when accessing content and setting up content was quick to learn in the beginning.
Pros
The simplicity for the end user has been great
Cons
The refresh time after I have removed permissions can take a moment before I am able to delete content. Which adds extra time to my workload.
Alternatives Considered
DocusignReasons for Switching to Vitrium Security
It was simplistic for end users and still allowed the features we needed as a company.
- Industry: Professional Training & Coaching
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vitrium is an Easy to Use DRM software to protect your IP.
Reviewed on 2025/01/21
Again, easy to work with. Pretty straightforward and not too clunky.
Again, easy to work with. Pretty straightforward and not too clunky.
Pros
It's pretty easy to understand after a slightly steep learning curve. Very safe and secure and very responsive client support.
Cons
I didn't really dislike anything in particular, sometimes it's easy to forget to check a box or a permission that you have to backtrack to fix.
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Satisfied
Reviewed on 2019/01/04
Satisfied. Customer service is helpful and have been able to resolve most issues quickly.
Satisfied. Customer service is helpful and have been able to resolve most issues quickly.
Pros
It is easy to use and does the job it needs to do.
Cons
I would like to see more features such as a secure way to put digital files on a thumb-drive or flash card.
Also, I would suggest the following for files viewed online to make it function more inline with how adobe acrobat functions.
- Add a toolbar button to show one page at a time and allow users to use PgUp/PgDown to flip (no scrolling) to the previous/next page. And make this compatible with a remote.
- Add a toolbar button for true full screen mode where even the annotation tools are hidden from view.
Response from Vitrium Systems
Thanks, Ryan for your detailed review. The option to download a protected PDF file and store or distribute them on thumb-drives or flash cards exists for years now. The issue is that your system is configured to use True SSO which requires your users first authenticate against your back-end. If you need to distribute files and have those users manually login to receive the secured content, then you could also request a 2nd account from Vitrium Systems that doesn't use SSO.
Since v7.2.1, based on your feedback/request, there is a navigation toolbar at the top of the Web Viewer window for moving between pages Up/Down icons (rather than scrolling) including a 'jump to page #' field. Also, full-screen reading mode is available. We will consider your request as a future enhancement. Today, the Web Viewer provides the means to collapse the bigger annotation bar (to the left) but leaves the smaller annotation menu bar. Above and to the left of the window is the scaling and zoom toolbar.
- Industry: Research
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vitrium for reasearch
Reviewed on 2024/09/11
Vitrium is a great product with a responsive customer service team.
Vitrium is a great product with a responsive customer service team.
Pros
Vitrium is easy to use for posting research and for our clients to access. It is an intuitive software.
Cons
To date we like the service and have not found any drawbacks.

- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vitrium is totally working for us and has taken our operations up a level
Reviewed on 2020/09/10
The global pandemic plummeted us into the online space and we urgently needed to address distributin...
The global pandemic plummeted us into the online space and we urgently needed to address distributing content. Our priority is peace of mind knowing people have got what we need them to have rather than being ferociously restrictive about every single item of content.
The makeshift method we previously used gave us no way of proving what people had received, and we had very little control. Now we make our course resources accessible via the portal before, and up to 14 days after each course, so delegates can print off, download or whatever they want (or whatever we allow), then are deactivated as users from our system. This means we can recycle user 'seats' and work within the budget of our user allocations.
Being based in UK, although we sell globally, a significant majority of our customers are UK NHS Trusts which have stringent security settings. Previously we had a lot of problems with NHS delegates not being able to access their materials. These problems are now resolved thankfully.
Pros
The control dashboard is simple neat and clean and very logical. We love the portal system which you can edit to showcase company branding. We have made it accessible from our website so from a customer point of view everything is integrated and seamless.
Watermarking content in user-specific or general ways to suit is brilliant, and checking out that people have got what they need ok for the courses we put on is of massive importance.
Probably the best over-arching things are that everything works and the customer support is brilliant.
Cons
Don't kid yourself that you'll get the hang of everything within 10 mins of messing around with the settings. You do have to put the time in to get your head round it - but that's less of a 'con' and more a reflection of the eye-watering range of configuration options there are.
So you do have to invest some quality time to learn it - but everything you need is there, and it totally works.
Reasons for Switching to Vitrium Security
I loved the product and the UK Sales person was totally un-pushy and really really helpful. I never felt any pressure to buy at all. Which worked for me!Response from Vitrium Systems
Hi Dot, thank you so much for this great review and all your kind words! We truly appreciate your feedback and your business. We're very happy you've had a positive experience with the software, and are glad to hear Vitrium was able to support you in your transition to digital content after the pandemic and has allowed your organization to grow! We're excited to continue to support you and your business.
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vitrium suits our needs to a T.
Reviewed on 2022/09/19
Vitrium made it possible for us to work with remote dealers for our products and provide them with...
Vitrium made it possible for us to work with remote dealers for our products and provide them with an easy-to-use solution. The training and ongoing support we've received from Vitrium has been exemplary, which goes a long way toward inspiring confidence in their product.
Pros
We had a very specific need for supplying protected PDF documents to a select audience, and when we researched the various vendors in this space, Vitrium just checked all the boxes. Their software provides the level of protection we need, while still allowing for high-resolution printing without providing uncontrolled access to source documents.
Cons
Adding new users and setting up their access to individual documents (and modifying access for existing users) can be somewhat cumbersome; I wouldn't mind seeing Vitrium streamline this somewhat by enhancing the functions available in some dialog boxes.
Alternatives Considered
Lizard Safeguard PDF SecurityReasons for Switching to Vitrium Security
Vitrium offered a product that fit our needs more closely AND had a better price point.Response from Vitrium Systems
Thank you so much for your great review, Patrick! We're very happy to hear Vitrium was the right DRM choice for you & has been able to help you provide protected PDFs to your customers without being too restrictive.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easily Protected Resources
Reviewed on 2020/10/29
The customer service team at Vitrium always responds very quickly to our questions, and thus we can...
The customer service team at Vitrium always responds very quickly to our questions, and thus we can still solve our end-users concerns promptly.
Pros
After evaluating different market options, we chose Vitrium to protect our Educational Resources and share with our customers because the implementation process and its use for our end users are amicable while keeping all the security features we need.
Cons
There is nothing that I don't like. I love the features they offer such as annotation tools, customized view, and l look forward to the new additions Vitrium will offer.
Response from Vitrium Systems
Hi Diana, thank you so much for your wonderful review! We're thrilled to know that you're happy with the software and that there's nothing you dislike or have troubles with. Unlike our competitors, allowing our customers to protect multiple contet types, such as videos, is one of our priorities. We aim to make the journey for you and your end users as seamless as possbile, and pride ourselves on the fact that Vitrium does not require end users to download any kind of apps or plug-ins to access content.
- Industry: Market Research
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Vitrium Protects PDF
Reviewed on 2024/08/26
We use it for PDF reports which we share internally and with clients, allowing us to track usage...
We use it for PDF reports which we share internally and with clients, allowing us to track usage and give different options for protecting documents.
Pros
The way the platform has developed its security options to be able to track usage, add/delete user permissions, and have a PDF document which is alo protected is great.
Cons
I would like to be able to protect excel files natively.

- Industry: Pharmaceuticals
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great way to ensure proprietary information remains that way!
Reviewed on 2024/03/05
Pros
Vitrium is very easy to use as an administrator as well as a user. I like that we can securely protect our information and view the audit trail of information the users accessed.
Vitrium's customer support is very responsive and helpful.
Cons
There are occasionally clients that receive a proxy error that cannot be fixed. However, this is not a common occurance.
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easily solved a need of ours
Reviewed on 2023/10/05
PositiveEasy deploymentHig users acceptance
PositiveEasy deploymentHig users acceptance
Pros
Configurability options.Easiness of ocnfigurationComprehensive and customizable report systemSSO capabilities
Cons
I'd like a more configurable user portal deisgn (not much important however)
- Industry: Banking
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ePayResources - Slate
Reviewed on 2024/01/29
Pros
Easy online code generations and distribution
Cons
contact information adding could have an auto import feature to make it easier.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Property Manager to the site
Reviewed on 2024/08/26
Pros
the 72 hour window, the fact that this cannot be photographed while under review.
Cons
No issues with the security of this portal.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Vitrium Web Viewer Help Secure Our IP
Reviewed on 2023/04/24
Over the last six years Vitrium has been a great system that compliments our proprietary web...
Over the last six years Vitrium has been a great system that compliments our proprietary web application.
Pros
The Web Viewer is an excellent tool that allows our users to quickly view critical PDF documents while preventing them from copy, save and print.
Cons
Some of the old tools that Vitrium used to offer are not available any longer.
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best DRM in the market place
Reviewed on 2021/08/04
Excellent product, easy to integrate, Good Admin Tool set, Good WEbViewer tool for clients to...
Excellent product, easy to integrate, Good Admin Tool set, Good WEbViewer tool for clients to personalize their notes. Full fledged futures in the DRM Space
Pros
Easy to Integrate.
Their API's are the best to integrate seamlessly
WebViewer for Document viewing and personalization is best
Policy management is Good
WaterMarking capabilities are good
SSO integration is seamless
Cons
If you are looking for only DRM , this is best, else you have to see what can this do. This product has more than what is needed.
Response from Vitrium Systems
Thank you for your feedback, Surya! We put a lot of effort into making our product the best DRM software in the market, and offering our customers the best tools to protect their digital content.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Secure and functional with great customer service
Reviewed on 2018/10/12
We were uncertain when going from a standard PDF approach to a more sophisticated digital rights...
We were uncertain when going from a standard PDF approach to a more sophisticated digital rights management approach. It was new to us and we were unsure whether it would overly complicate the delivery of content. The people at Vitrium have gone the extra mile to help us out, from the very beginning. Service and access to the employees, even top management, are very important to us. This is something that usually does not happen when working with a big company. Rather than sending large PDFs that some email servers reject, we are now sending a link that provides simple, protected access to our content. We encounter a small customer-related problem from time to time, but the people at Vitrium are quick to help us resolve it. We highly recommend Vitrium without reservation.
Pros
Vitrium allows us to create a quick username and password for each customer, which speeds up our delivery process, compared to our previous system. The online web viewer is an easy way for customers to view the report. It also enables viewing on tablet computers.
Cons
The user interface does not display the number of devices on which users have accessed a document. That must be done manually by sorting and filtering a spreadsheet for each user and each document. A quick counter on the UI would be ideal, and should be simple to add.
Response from Vitrium Systems
We are so grateful for your kind words. Thanks for sharing your review. In more recent versions of Vitrium, and for the enterprise subscriptions only, there's additional information provided for a given User's record under the Clear Usage window. There, at a glance, one can see Device Use, IP Address Use, Print Use, and File Use. However, it would seem that also providing File Use WITH Device Use per file would be useful and would help identify potential issues with end-users sharing content credentials. Vitrium also has plans on adding a notification system where administrators can define 'triggers' for things such as a user accessing content from n or more devices (or IPs) within a specified period of time.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review from BSRIA information centre
Reviewed on 2020/10/28
Pretty easy to use from an administrators' point of view. But overall the customer experience has...
Pretty easy to use from an administrators' point of view. But overall the customer experience has been better with the previous software we've used eg Locklizard - easier to search, download and print etc.
Pros
Easy to use for the administrator
Multiple formats to share information
Can limit number of prints and viewing to comply with British copyright
Easy to load documents
Easy web access - don't have to download bespoke viewing software
Good software processing speeds and reasonable download speeds
Cons
Can be difficult for customers to print
I have to be careful how I edit a document eg not use crop facility otherwise that hinders printing - eg it prints only one page at a time
It is not easy to create reports - at least the customised reports that I would like eg how many items have been ordered/assigned and who ordered them
I've not be able to find a way of viewing what a customer has ordered and editing the order (eg view and edit order history)
Response from Vitrium Systems
Hi Maria, I know our team has spoken to you about your concerns. On the web viewer side, we released a brand new viewer earlier this year (May 2022) which has vastly improved the printing capabilities - no more funny cropping issues! While yes, our downloadable protected PDFs do require the Adobe app, usually we find Adobe Reader is quite a common PDF viewer that people use today. However, I'm happy to report that we now also support PDF-XChange Editor as well. Our customers like you choose Vitrium DRM software over our competitors because our competitors' products normally require users to download additional plug-ins or proprietary apps. With our web viewer, nothing additional needs to be installed and no messy plug-ins need to be installed for Adobe or PDF-XChange users either!
- Industry: Education Management
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great, Affordable DRM Platform
Reviewed on 2021/07/15
We needed to publish a protected version of our proprietary works for public review as part of a...
We needed to publish a protected version of our proprietary works for public review as part of a state-level RFP. The project came to me with less than 2 weeks notice to meet the deadline. Vitrium had us up and operational well before the deadline, and the tools are so effective and easy to use that we intend to keep Virtium for the long term.
Pros
Vitrium is easy to use, and can be deployed in less than a week. It secures your content with any number of industry-standard encryption and DRM techniques you select, and give you many options for publishing the secured material, so that you can select the one that's right for you. Compared to offerings from the major players in the DRM space (e.g. the big A), it's quite affordable.
Cons
Watermarks can't be easily changed after the documents are loaded - make sure you finalize your watermarks first!
Rights management and permissions are a bit less intuitive than I'd have hoped - but I think that's because they're so customizable. Pay close attention during the onboarding.
Response from Vitrium Systems
Thank you for taking the time to give us your feedback, Aaron. We're happy to hear we were able to get you up and running in time to meet your project deadlines, and we're thrilled you intend to keep us for the long term! We truly appreciate your business. We realize some of the DRM settings and policies might be confusing at first, which is why we put a lot of effort into making your onboarding process as thorough as possible.
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Vitrium Review
Reviewed on 2022/09/13
I appreciate the great customer service, it's been very smooth to work with this team.
I appreciate the great customer service, it's been very smooth to work with this team.
Pros
I like that we can see every details of users access to our materials. This helps us know who is viewing, printing, and generally accessing our content. I also love that we can see how far they've scrolled. The detailed tracking and lock down on copy/paste/screenshot are our favorite features.
Cons
The general look and feel is dated and it definitely feels like a file cabinet versus an actual platform to use to teach material from.
Response from Vitrium Systems
Thank you for your feedback, Angela! We really take pride in our customer service and how we support our customers. We're happy to hear that our extensive reports and analytics tools are working out great for you. We appreciate your feedback regarding our platform, and would like you to know this is something that is definitely on our roadmap. Hang tight because there will be great improvements coming soon!
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Digital Rights Management tool with a positive Value for Money
Reviewed on 2021/07/15
Great interaction with Sales and Technical support during software selection. Availability of a...
Great interaction with Sales and Technical support during software selection. Availability of a test drive to check that system fits our needs.
Pros
Converts most document formats to a Secured PDF and a Secured Browser-viewable webpage. Versioning keeps everyone updated. Access controls are granular enough to control almost all end users interactions. Users management is simple. Cost is one of the best for a Entreprise class solution
Cons
Full Audit trail is missing, Multi Factor authentication is missing
Response from Vitrium Systems
Hi Federico, thank you for your review! We're very happy to know you've been using our granular DRM features and have been staying in control of your content as a result.
October 2022 update: We know we've informed you about the new multi-factor authentication feature available in our software (released earlier this year), but we want to thank you for providing this feedback. It's because of comments like this that we strive to make our product better every day! Please let us know if you have questions regarding this feature, or refer to our blog for a brief overview and instructions on how to use www.vitrium.com/blog/what-is-two-factor-authentication-2fa-why-do-you-need-it
- Industry: Nonprofit Organization Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review of Vitrium features
Reviewed on 2021/08/04
Pros
Vitrium is able to accommodate some of our business requirements that are enhancements to their product. They are easy to integrate with.
Cons
Vitrium should consider enhancing their APIs to allow for bulk processing, as we have run into issues when we submit a large number of API requests. Also, they need to support more PDF readers.
Response from Vitrium Systems
Hi Patricia, thank you for taking the time to share your experience with Vitrium!
Oct 2022 update: We wanted to provide an update here as we have reached out to Patricia's team about this too. Vitrium has made vast improvements to its processing speed over the past couple of years for content processing. We do also offer a bulk upload & conversion utility, which is used by a few of our larger Enterprise customers too. We're always making more improvements to our server and back-end processing as we bring on larger customers like yours Patricia!
- Industry: Publishing
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Best Option
Reviewed on 2021/07/28
Vitrium has been a critical part of my business. They have always treated my small business very...
Vitrium has been a critical part of my business. They have always treated my small business very professionally, as if I was a big business to them. Customer Support is very responsive. Excellent customer support.
Pros
Vitrium PDF protection has been a wonderful partner for my business since 2008. They are on top of changes in technology and have been very willing to understand and adapt to the unique requirements of my business. I am glad I chose them when I did.
Cons
Only compatible with Adobe Reader because of unique printing requirements. Unique printing requirements also mean that my customers cannot use protectedpdfs on iPads and other tablets.
Response from Vitrium Systems
Hi Linda, we truly appreciate your feedback. We're really happy to hear you've had a great experience with our product, especially since you've been with us for over 10 years! We strive to stay on top of technological advances, and to successfully grow and adapt to the changing times. We will always provide you with the best support and will never dismiss your concerns based on the size of your business, that's a promise!
- Industry: Health, Wellness & Fitness
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
eRA DRM project
Reviewed on 2021/07/21
Pros
The product ability to operate on user's computers without the need to install client software was a driving factor for selecting the product among the competitors.
The ability to operate both legacy way (using standard PDF viewer software) and newer way (using HTML5-compliant browsers) was also an important factor for us, as it allowed to support the wide user community without "big switch" at once.
Cons
The product has a lot of useful features but the documentation is somewhat lacking. The support staff and product specialists largely compensated for this, but the documentation quality still needs to be improved.
As a side note, the product operations require setting up a new site or changing the security posture of the existing site (cross-domain access configuration). We went with the former option. This is not a show-stopper but something that should have been described better in the documentation early on.
Response from Vitrium Systems
Hi Dimitri, thank you for your review. We truly appreciate your feedback! We're all about allowing you to offer your end users a simple, straightforward exprerience when accessing content, which is why we make it a priority to not require any kind of thrid party proprietary apps or plug-ins. We're happy to hear you're able to provide your end users with the choice between a secure PDF download or a modern web viewer experience.
October 2022 update: Please know that we're working hard on updating and improving all our documentation, and we're taking your feedback into account!
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Vitrium Security review
Reviewed on 2021/07/25
The assets that are included in the product are subjected to be sold so, it's required to have them...
The assets that are included in the product are subjected to be sold so, it's required to have them protected and this is why Vitrium is used.
Pros
The core feature which is the DRM where assets are correctly protected, access to them are fully controlled, even when they are downloaded.
Cons
The correlation ID, it's possible to retrieve a document by the provided external key - while protecting it - but it's not possible to view that document with that external key.
Response from Vitrium Systems
Oct 2022 update: Hi Muhammad, I know we've had several meetings with your firm now to get you up and running on your client's hosted environment, and we've been able to overcome the original challenges you faced. We both know how strict of an IT environment your customer has and how tricky it has been to overcome things but I'm glad we've partnered up our teams to make it work!
- Industry: Market Research
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy and Effective PDF Protection
Reviewed on 2019/01/04
We have had a great experience in using Vitrium Security to protect documents which we deliver to...
We have had a great experience in using Vitrium Security to protect documents which we deliver to our customers. Over the past 5+ years, Vitrium has added value to the information which we provide to our clients, and we are very happy with the service.
Pros
We appreciate the ease of use and the effectiveness in the protection afforded our documents in using Vitrium Security.
Cons
The sole area in which we would like to see improvement is in an easier method for users to select their own user name and password options for viewing documents.
Response from Vitrium Systems
Thanks for your review. We are glad that you¿ve had a great experience in using Vitrium Security. Permissions are granted via user names which, in most cases, will be an email address. As many of the systems are integrated to 3rd party back-end systems, these email addresses are required to remain static in order to maintain the system relationships. However, an administrator of the Vitrium Administration UI can make the change to the end-users email address. However, an end-user must consult with the content vendor to request such a change.