Squaretalk Reviews

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93 Reviews

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our Experience so far.
Reviewed on 2023/05/08
As an IT i have been using this solution and providing support for it , for the past year.I can...
As an IT i have been using this solution and providing support for it , for the past year.I can only say that this VoIP solution is not only fast in their services but also give the best support in all kinds of requests as i mentioned earlier.From our side we are really happy to use this solution and can only say that we look forward to many years of working with Squaretalk.
Pros
Fast serviceEasy IntegrationsExceptional and Fast Support onlineCovers all Destinations
Cons
To be frank there isn't something i can add in this field i am really happy so far with this solution.
Response from Squaretalk
We couldn't be more delighted to read your kind words about Squaretalk, Constantinos!
Your comments underline precisely what we aim to achieve - providing a fast, efficient VoIP service with seamless integrations and top-notch online support. We're thrilled that we've been able to meet, and hopefully exceed, your expectations.
Thank you once again for your review! We too look forward to many more years of successful collaboration with you. Please don't hesitate to reach out if you have any further comments, questions, or suggestions. We're here for you!
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Provider
Reviewed on 2023/08/30
From the beginning the contact person Ivan, assisted our company with the on-boarding answered all...
From the beginning the contact person Ivan, assisted our company with the on-boarding answered all our questions and gave us satisfactory quotes for the requested services and supported our company in all the steps in order to integrate. After integration, we where then assigned to our personal account manager [sensitive content hidden]
, who has proven to be an absolute star in assisting us with our day to day operations. She has shown initiative and creativity that is making our experience with squaretalk fully customized and seamless in order to meet and exceed our expectations!
Pros
Ease of use, can provide any number requested (need to meet some requirements). Balance notification, spam checker.
Cons
Spam checker might not be as accurate as we would like sometimes.
Response from Squaretalk
First and foremost, a big, heartfelt thank you for the glowing 10/10 review, Costas! As a COO, your perspective is invaluable to us, and we're delighted to hear how well Squaretalk fits into your operations.
We strive to make Squaretalk as user-friendly as possible, so it's reassuring to know we're on the right track.
While our spam checker has its good days and bad days, we're fully committed to making every day a good one. Your feedback here is crucial, and we're already brainstorming ways to enhance its accuracy.
Kudos to Ivan and your personal account manager for making your experience exceptional. We know they're awesome, but it's so much more meaningful when we hear it from our clients. I'll be sure to pass along your kind words to them.
Your review just solidifies why we do what we do. We're all about customizing our service to meet and exceed your expectations, so to hear we're doing just that is the perfect start to our day.
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Not Bad at all
Reviewed on 2016/11/15
We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem...
We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem with it.
Pros
It is easy to use
Cons
Nothing specially
- Industry: Package/Freight Delivery
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
fantastic communication platform with variety of tools
Reviewed on 2022/06/23
overall experience using this software is really amazing I requested all my staff and other teams...
overall experience using this software is really amazing I requested all my staff and other teams within the organization to use this for simple and less expensive
Pros
the best thing which I love to use is customer services tools for communication and collaboration within the team and with customer
Cons
integration with other tools are quite complex but form my team there is no issue raised for this yet so its not a big deal for us
Response from Squaretalk
Thank you for your feedback, it is always helpful to hear from our users. CX is a key part of our vision, and we want to ensure that your experience with Squaretalk is as seamless as possible. Please reach out if you need help with the integrations or any other assistance.
- Industry: Internet
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product For My Teams
Reviewed on 2022/06/06
The Squaretalk Platform has great call management and helps the team be fore efficient. We an use...
The Squaretalk Platform has great call management and helps the team be fore efficient. We an use one program and integrate this rather than using multiple programs to complete one task. Our agents take many calls and needed this software to be able to take more calls during the day. This software helps create more business for my company and helps us continue to grow rapidly.
Pros
The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review. I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues. They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal.
Cons
The platform continues to grow and is not perfect yet. I wish it was implemented with more software platforms, but what it currently is implemented in works great for my group.
Response from Squaretalk
Thanks for the support and constructive feedback, we're so glad to hear that Squaretalk is working out for you and your team! We're constantly adding new integrations, so stay tuned for the latest releases!
Don't hesitate to contact our support team if you need assistance connecting your tools through API, they will be more than happy to help.

- Industry: Construction
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Outstanding level of customer support
Reviewed on 2022/08/29
Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and...
Powerful platform for call management with an admin-friendly (and agent-friendly!) interface and amazing export possibilities for Excel lovers like me.
Pros
- Easy to deploy and manage
- Customizable admin dashboard
- Easily integrated with Zoho
- Real-time reporting and analytics
- Excellent support team
Cons
Some advanced features and functionalities seem complex and take longer to learn
Response from Squaretalk
Thank you for your feedback, Leia! We are happy to hear that you enjoy the platform and all its features. We are constantly adding new functionalities and working to improve the user experience and make it more intuitive, so it's worth reaching out to us if you want to know more about a specific feature or have any feedback for us. As for the features, our website has a growing library of informative articles and tutorials, with topics ranging from call transfers to call queuing. We hope this helps!
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
customer services our experience
Reviewed on 2022/06/23
overall experience with this software was good and help us a lot to increase our business revenue
overall experience with this software was good and help us a lot to increase our business revenue
Pros
the best thing which i was in search for me and my team its communication management with client and within the team its so easy and great tool
Cons
nothing as much i dislike yet and also there is not hand raised by my team for this platform so its all good
Response from Squaretalk
Thanks for the feedback, Kaif! We are delighted to hear that you found Squaretalk useful, and that it increased your revenue. We are constantly working hard to make Squaretalk an all-in-one solution that helps our users with business growth. We appreciate your time and hope you continue to enjoy our platform, and please let us know if you need any help.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
These guys are seriously AWESOME!!!
Reviewed on 2022/03/02
After going through over 20 demos. I really liked how they got straight to the point and demo'ed...
After going through over 20 demos. I really liked how they got straight to the point and demo'ed their system very quickly. Most other companies took weeks just to respond. I don't know about you, but if I'm buying a software that help my clients get ahold of me super easily, then I'd expect that company to also do the same. Its very weird to reach out to predictive dialing companies and then they take so long to get back. SquareTalk got right on the phone with us and did several demos to show us every feature.
Pros
I spent weeks doing demos on over 25 predictive dialers and SquareTalk was by far the best. They treat you very well and have a great support team. I really couldn't say anything better about these guys.
Cons
They really don't have any cons. I liked everything.
Response from Squaretalk
Thanks for the kind words! We are glad you had a pleasant experience and we will do our best to continue in the same spirit. Reach out anytime if you have any questions or need assistance.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
This software provides extensive reporting and analytics which is crucial to have for any call...
Reviewed on 2018/02/03
Pros
- Ease of use
- Visually appealing
- Great tech support team
- Condenses what would otherwise be complicated material and makes it usable for even a novice
Cons
- Very few times a bug would occur such as a button not working, but with the great tech support it has never slowed us down or been a issue.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Product
Reviewed on 2018/01/23
Helps with the workload
Helps with the workload
Pros
One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.
Cons
it's a great technology no dought and like every other technology there is always things that can be improved on, my company is a small one still work in progress thank god I have tech guys to worry about that part, but overall the product is great.
- Industry: Gambling & Casinos
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My experience
Reviewed on 2024/03/07
Its been awesome so far, i am able to generate my report with ease
Its been awesome so far, i am able to generate my report with ease
Pros
The reporting aspects, i can export and listen to calls with links
Cons
It's clarity and it captures my agents activity.
Response from Squaretalk
Thank you for your review on Squaretalk, Rita! It’s great to hear our reporting features are making a difference for your team. We've noted your clarity and activity-tracking feedback and are looking into improvements. Please don't hesitate to reach out if you have any more feedback or need assistance with any features. We're here to support you and ensure Squaretalk adds value to your operations.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommended software
Reviewed on 2023/08/30
Pros
The best software for companies that need voip solutions and call center solutions
Cons
All good as they provide very good solution for our demand and needs
Response from Squaretalk
Dear Roee,
Wow, a 10/10 rating! We're thrilled you find Squaretalk the best for VOIP and call center solutions. Thanks for the high praise!
Your satisfaction fuels our drive for constant improvement. If you have any more thoughts, we're all ears. 🎧
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Pretty Good
Reviewed on 2023/05/16
Pros
Whenever there is an issue that needs resolving the support team is quick and efficient in helping resolve the matters. Consistent quality of product.
Cons
Occassional bugs, but more so they get resolved quickly.
Response from Squaretalk
Thank you for taking the time to share your experience with us, Denis! Your feedback is essential to us as we strive to improve our platform continually.
We are delighted to learn that our support team has met your expectations. We value your patience and understanding regarding the occasional bugs that may arise, and we assure you that we are working diligently to resolve them as quickly as possible.
If you have any other feedback, concerns, or questions, please do not hesitate to contact us. We are always here to assist you.
- Industry: Civic & Social Organization
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
New Way of working
Reviewed on 2023/03/22
Quick acclimatization of the female staff to use the system thanks to clear explanations and good...
Quick acclimatization of the female staff to use the system thanks to clear explanations and good support from Squaretalk team
Pros
The fact that I can enter my agency's conversations at any given time provides me with a broad picture of how they work and the places where I can examine their work. Whether it's to encourage them about their strengths or whether it's to guide them on the places for improvement.The use of the infrastructure went smoothly thanks to the support of Squaretalk team.
Cons
As an administrator, I would like to receive reports automatically once a month, but I could not understand if the system is capable of producing this.In addition, the split between the system window and the SMS window complicates the work a little
Response from Squaretalk
Thanks so much for sharing your experience with Squaretalk, Neta!
We're thrilled to hear that our software has been helpful in giving you a better idea of your agency's conversations, and that our support team has been there for you from the start. We'll make sure to let them know you appreciate their help.
We're sorry to hear that you're having trouble with the reporting feature, but no worries! Our software can definitely produce automatic reports every month. Let us know if you need help setting that up.
And we totally get that the split between the system window and SMS window can be a bit tricky. We're always working to make the user experience smoother and more intuitive, so we'd love to hear any suggestions you might have.
Thanks again for your feedback! If you have any other questions or concerns, please don't hesitate to reach out to us.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing and user-friendly app!
Reviewed on 2023/04/13
Nice experience with flexible tools simplifying communications
Nice experience with flexible tools simplifying communications
Pros
Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce. It enables us to efficiently make and receive calls and keep track of all call activities. The platform offers comprehensive reporting features, which help in monitoring team performance. You can also personalize your dashboards to focus on crucial metrics.
Cons
Squaretalk's initial configuration may involve a learning curve for some users. However, the platform's support team is readily available to assist with onboarding and any issues that may arise during use.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Software, Amazing Support
Reviewed on 2021/03/02
I have been working with Matrix for a few years now. As a sales professional, I came across dozens...
I have been working with Matrix for a few years now. As a sales professional, I came across dozens of solutions that are either pre-built or highly configurable (which usually requires a lot of IT assistance and end up being implemented poorly).
The amazing thing about SquareTalk and its Matrix is, they were able to take something that must be highly configurable, sophisticated and complex and turn it into a super compatible and clear software.
In addition, SquareTalk's onboarding and customer success teams went out of their way to integrate the solution with the business tools that we are using (including some that it was not designed for) and made make sure that everything, to the smallest resolutions, works perfectly.
No need to mention that on the user/agent side, everything is nearly flawless. Amazing UX.
Very professional team. Amazing product. I am very satisfied with Matrix and I highly recommend it.
Pros
Out of the box solution! Matrix is a predictive dialer that allows a crazy sales leader like myself to adjust it to the smallest resolutions of our out-of-the-box methodologies.
Cons
UI could be improved on the admin side. The agent side is nearly perfect.
Response from Squaretalk
Thank you for your feedback. We are excited to hear that you are enjoying the app, and we're glad to hear that you found it easy to use. We'll continue working hard on future updates & features so that you can enjoy using Matrix even more.
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
the best predictive dialer yet!!!!
Reviewed on 2016/11/10
As a buisness development manager for several big companies, along the way I've encountered several...
As a buisness development manager for several big companies, along the way I've encountered several predictive dialers, but none of them came close to Innitels.
fast, smart, litlle to none bugs, and the customer service???? the best in the field.
In conclusion....you can't go wrong with Innitel, we use their services for years, and we say thank you every day for that.
The interface is easy, intuative, with lots of functions, they thought about evrything.
The support team is firstly, very professional, and secondly, very welcoming and nice.
As for VFM...the best there is in the field, and believe me, I checked!!!
The calls quality is good most of the time, better than the other providers, thats for sure.
Thnak you again Innitel, for everything :-)
Pros
easy to use
almost without bugs
the best customer service there is
intuative interface
very good calls quality
very good value for money
Cons
haven't found any yet
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very good product
Reviewed on 2016/07/11
This company have a great product with great customer support
The software is friendly and good...
This company have a great product with great customer support
The software is friendly and good people are behind it
Software never breakdown
Pros
Always work and very friendly
Cons
Good software
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
1 million leads processed through Innitel in 1 month!
Reviewed on 2016/07/20
We get leads from multiple sources that require qualification and processing. Contacting these...
We get leads from multiple sources that require qualification and processing. Contacting these leads in such numbers have always been a challenge. Through Innitels system we were calling 10 calls per second and getting nearly 5% answer rates with a 200% increase in productivity from our older system. Beyond that, Innitel and their support staff added our integration for us, trained our managers and remain available for brain storming and support. This is much more than a product, its a passionate company.
Pros
Integrations and flexibility
Cons
No complaints
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The most essential tool in my business today
Reviewed on 2016/07/20
This software has streamlined my sales process in an insurmountable way. I now get to serious...
This software has streamlined my sales process in an insurmountable way. I now get to serious potential clients efficiently and quickly giving me a real edge in a very competitive market. I could not imagine my operation without it.
Response from Squaretalk
Awesome!..
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Affordable VOIP and PBX
Reviewed on 2019/10/27
So far it's good.
So far it's good.
Pros
Very affordable
Very user-friendly
Reporting and Analytics are customizable
Cons
Delay of 3 seconds when the call comes in
- Industry: Banking
- Company size: 10,000+ Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Have tested many different solutions by far this is the best
Reviewed on 2017/01/28
This solution makes it easy to understand what is going on. I'm running a Call Center and have...
This solution makes it easy to understand what is going on. I'm running a Call Center and have always had issues in getting reliable reports on time. This product has just greatly simplified my life.
Pros
Real time reporting made simple. Now I feel like I always know whats going on.
- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great product
Reviewed on 2016/11/15
Had a test run seems like something really valuable and useful. Has some great features and very...
Had a test run seems like something really valuable and useful. Has some great features and very easy to use.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Easiest Dailer ever !
Reviewed on 2015/07/12
I just started using the Innitel dailer and its beyond my expectations.
The easy of use is...
I just started using the Innitel dailer and its beyond my expectations.
The easy of use is amazing, my employees are easily using it after short tutorial of 30 min
and they are shifting my call center to new levels...
I totally happy with the advantage system of Innitel and the bug jump in revenue on sells
thanks to Innitel dailer !!!
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Easy to use systems.
Reviewed on 2016/11/15
Simple easy to use platform. Enables me to live my life without having to deal so many complicated...
Simple easy to use platform. Enables me to live my life without having to deal so many complicated choices. I never have issues and it's always a slam dunk system.