--- description: Learn how Aspect Workforce can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Aspect Workforce Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Workforce Management Software](/directory/267/workforce-management/software) > [Aspect Workforce](/software/106735/aspect-eq-workforce-management) # Aspect Workforce Canonical: https://www.getapp.za.com/software/106735/aspect-eq-workforce-management Page: 1 / 11\ Next: [Next page](https://www.getapp.za.com/software/106735/aspect-eq-workforce-management?page=2) > Aspect Workforce is a top WFM solution for contact centers, boosting productivity, efficiency, and satisfaction. With tools for precise forecasting, automated scheduling, real-time tracking, and self-service options, it empowers teams, streamlines workflows, and reduces compliance risks. > > Verdict: Rated **4.2/5** by 251 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Aspect Workforce Optimized Staffing: Achieve ideal staff coverage with automated and efficient scheduling that maximizes productivity and minimizes gaps. Streamlined Leave Management: Simplify the tracking of employee leave and ensure compliance with fair and transparent practices, fostering trust and morale. Payroll Precision: Reduce errors and control overtime costs with accurate time tracking, ensuring employees are compensated fairly and efficiently. Financial Planning Accuracy: Utilize labor cost forecasting tools for more precise budgeting and resource allocation, enabling better financial decision-making. Improved Employee Performance: Foster employee development and satisfaction with ongoing, objective performance metrics that encourage growth and recognition. Compliance Assurance: Minimize risk and ensure compliance with automated updates and applications of labor laws, protecting the organization from potential legal issues. Empowered Workforce: Promote employee autonomy and self-management through self-service capabilities, enhancing job satisfaction and engagement. Enhanced Mobility and Flexibility: Support a dynamic workforce with mobile access to workforce management functions, allowing employees to stay connected and productive on the go. Data-Driven Strategy: Leverage real-time analytics for actionable insights, enabling both immediate and strategic decision-making to drive business success. Business Resilience: Ensure operational continuity during unforeseen events with preparedness and planning tools that enhance the organization's resilience and adaptability. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 251 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Alvaria - **Location**: Chelmsford, US - **Founded**: 1973 ## Commercial Context - **Starting Price**: US$1,00 - **Pricing Details**: Contact sales for pricing information and a quote. - **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, English, French, German, Japanese, Korean, Portuguese, Russian, Spanish, Traditional Chinese - **Available Countries**: Afghanistan, Algeria, American Samoa, Angola, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Benin, Bhutan, Bolivia, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon and 128 more ## Features - API - Activity Dashboard - Activity Monitoring - Activity Tracking - Agent Interface - Approval Process Control - Attendance Management - Attendance Tracking - Automated Scheduling - Automatic Call Distribution - Budgeting/Forecasting - CRM - Calendar Management - Call Monitoring - Call Recording - Call Scripting - Chat/Messaging - Compliance Management - Compliance Tracking - Customizable Reports ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Workforce Management Software](https://www.getapp.za.com/directory/267/workforce-management/software) ## Related Categories - [Workforce Management Software](https://www.getapp.za.com/directory/267/workforce-management/software) - [Contact Centre Software](https://www.getapp.za.com/directory/593/contact-center/software) - [Performance Appraisal Software](https://www.getapp.za.com/directory/260/performance-management-appraisal/software) - [Call Center Workforce Management Software](https://www.getapp.za.com/directory/3707/call-center-workforce-management/software) ## Alternatives 1. [Calabrio ONE](https://www.getapp.za.com/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews) 2. [CXone Mpower](https://www.getapp.za.com/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 3. [Assembled](https://www.getapp.za.com/software/2058183/assembled) — 4.7/5 (85 reviews) 4. [Genesys Cloud CX](https://www.getapp.za.com/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 5. [Nextiva Contact Center](https://www.getapp.za.com/software/2049433/nextiva-call-center) — 4.5/5 (112 reviews) ## Reviews ### "Amazing products" — 5.0/5 > **Amir** | *06 June 2018* | Recommendation rating: 10.0/10 > > **Pros**: Easy use and the good performance, I'm happy to use the solution. Try this solution is make me feels more easy to staff our agents with a complex customers forcasts. > > **Cons**: No, all is good in this solution, dashboards, analytics, using, all is working well and i didn't retreive a least about this solution, good work \! > > More effeciency and more margin wins. ----- ### "The logic makes sense, I wish the process for defining holiday factors and forecasting was better" — 4.0/5 > **Verified Reviewer** | *24 April 2018* | Airlines/Aviation > > **Pros**: I like that it provides a system of record for schedule management, measuring forecast accuracy, and exporting valuable data on our contact center. > > **Cons**: I wish the forecasting wizard was more robust. Our industry is heavily influenced by weather and we have not been successful using the forecast wizard for the "art" portion of a forecast. We will soon be launching multi-channel and we have heard a lot of things about multi-channel performance not working very well for forecasting, Aspect is having a hard time pairing us with one of their Customers who is successfully using it in that way. ----- ### "Gets the job done, but it's not user friendly." — 3.0/5 > **Verified Reviewer** | *13 December 2018* | Hospitality | Recommendation rating: 4.0/10 > > **Pros**: Pretty powerful; especially forecasting tools. > > **Cons**: How cumbersome it is to update all staff, queues, etc. The UI looks like it was built in 1995. It's very expensive for what has to be a (still) powerful, but antique, application. > > We were looking for schedule optimization for our contact center and purchased Aspect. Not sure I would make the same investment today as there are newer, better options available. ----- ### "The software" — 4.0/5 > **Verified Reviewer** | *24 April 2018* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: There is a lot you can do with the software. There is a lot you can do with creative scheduling. The tracking and reporting are great too. The WFO UI is easy to navigate. > > **Cons**: Because you can do so much and it is so cusomizable, missing one step or checking the wrong box can cause problems. There are many useful canned reports, but more customizable reporting would be good. ----- ### "Great system. Helps us accomplish WFM tasks quickly & easily." — 4.0/5 > **Verified Reviewer** | *25 April 2018* | Outsourcing/Offshoring > > **Pros**: Flexibility in scenarios. Simple real Time management options. Data is easily exported for dynamic reporting locall. > > **Cons**: Complexity of multi channel forecasting/scheduling. Can't add custom formulas to IDPs that use data that is already existing in the database. ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.za.com/software/106735/aspect-eq-workforce-management?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/106735/aspect-eq-workforce-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data