TenantCloud Reviews

I like Tenant Cloud because it is easy to use and to manage our properties with integration to our website.

We normally ask our tenants to sign-in with their Tenant Cloud account however, Tenant Cloud does not immediately place "Australia" as the default country of origin. In this regard, some of our tenants have rent balances in USD instead of AUD.

Everything in one place from advertising to record keeping to payments

The most difficult system I’ve ever used for anything…none of the steps make sense and everything seems impossible and the only answer are NO, the system doesn’t do that.

Online portal for reporting maintenance needs

Don't take me back to the dashboard transactions when I finish a task, instead let me go back to where I was "new tenants vs all tenants, etc) so I can continue with the next owner, tenant, etc. Let me add multiple tenants to a lease, even if they don't "connect" to each other in the applications. Pre-populate an amount in the distribution section so I don't have to remember how much I need to send to an owner. Easier accounting - let me pick an owner when I need to bill a tenant, so the payment gets posted to the owner's account more easily, or to my own account. Let me add to the accounting options for more specific charges, & let me decide who is getting paid for these charges (utilities when the property is vacant, etc). Let me add charges like a "monthly pet fee" without automatically setting it up for a management fee, where I have to delete the mgmt fee every month. Show NSF charges! Process payments more quickly. Give me more control over the accounting sections. Show ALL transactions under the owner transaction tabs, not just distributions. Allow more control over the leases. Let me choose when to charge management fees when a lease starts on a date other than the first. I don't want to charge mgmt fees on the date the lease starts. TenantCloud needs to be evaluated and set up by a property manager, not people who don't understand the ins and outs of property management, how to charge fees, etc. I don't like having to post multiple transactions to get one task done.

What I like the most about TenantCloud is that the accounting portion is very robust.

What I like the least about TenantCloud is that you can only have so many attachments (leases, etc.) before the system is full.

It makes it easy for me to track rent payments, receive payments, and conduct the other rental business I must complete.

I have not found anything I did not like, there are items I haven't taken full advantage of but nothing I do not like.

Very comprehensive on the landlord's side, covers everything from A to Z on property management.

So comprehensive at times that using certain features is not intuitive. The asking for bids from Service Pros comes to mind. I have had certain tenants mess up signing up for the portal on their end (accidentally signed up as a landlord for free trial) and it's a real mess to fix - should be easier.

Dashboard helps me keep everything organized.

I wish there were more templates available for the lower cost monthly subscriptions.

The ability for our tenants to pay and communicate with us

Nothing that I can’t think of they provide a lot of updates

Easy to use. Tenants like to use it and it makes managing the property much easier. As an owner of two properties it’s easy for me too.

It’s difficult to get the lease renewed. Sometimes the invoices don’t post on a recurring basis.

Tenant communication. I can send the tenants messages through tenant cloud app.

I can't text the tenants directly from TC.

Simple clean software used to create leases and collect rent. Able to do everything between finding tenants and collecting rent.

Although the cost is not too high, for one property it can add up.

Ease of use at affordable price. Auto invoicing is convenient.

Lack of quality financial reporting. Supplement with Quickbooks.

Very responsive when issues come up; willing to make updates based on feedback.

Current inability to customize reports to remove unneeded information.

Tenantcloud is affordable and it has all of the features that you would need to run a property management business. The is a useful tenant portal and property owner portal. You are able to collect rent online and receive maintenance requests. This is a product that can grow with your business.

The cons are that the financial reporting is not very easy to read and understand. The property owner portal does not show all of the transactions from the property. Transfering money takes 5-7 days. Online payments charge a small transaction fee.

Easy rent collection system the ensures on time payment!!

Nothing really. Great overall product!!!

I really like the functionality, especially online payments and maintenance management

live updates on apartments not available and applicants losing their money resulting in complaints.

We issue a 5-day grace period for rental payments. On the sixth day, a daily late fee accrues. Keeping track of the late fees, over multiple properties, is challenging. TenantCloud allows late fee tracking, decreasing the risk of making an accounting / invoicing error.

We listed a property and received hundreds of leads. Once the property was leased, deleting the leads' information required a click on each name rather than a 'select all' option. Wrapping up the listing was more time consuming because we had to select each unique lead before deletion.

TenantCloud makes it easy to keep all lease details, maintenance, and applications in one easy to access portal. We love that multiple team members can have access to exactly the information they need.

Some pages take a very long time to load, reporting is lacking, and you cannot do very many "bulk" actions