Abacus Private Cloud Reviews

Integration was easy for our practice. We love the ability to access from anywhere.

Latency does seem to impact us from time to time.

Abacus Law is indispensable in my practice. I've used it for many years and have adapted it to the specific areas of my practice. The calendaring system keeps me on track so that I meet all deadlines on time. Using Rules in calendaring allows me to enter many calendar items at once with just a few mouse clicks. Form generation and Outlook integration are wonderful features and easy to use. All of this is made even better using Abacus Private Cloud. Not only is Abacus Law always up-to-date, but Office 365 is always current as well. Additionally, not enough can be said for the excellent customer and technical support services provided by Abacus Law experts. I can say without hesitation that if you have an occasion to need help with an issue you will be very pleased with the attention you will receive. I used Abacus Law from an office-based server for many years. Servers aren't cheap. I upgraded my server every 4 to 5 years. Paying an IT tech to install the server, load all the software, and get all workstations connected more than doubled the cost of the server. Furthermore, I had the recurring cost of maintenance, protection against viruses, spyware, malware, ransomware etc, plus the cost of off-site backups. All those issues were a drain on my productivity and nerves. Therefore, I pulled the trigger and moved to Abacus Private Cloud. I'm extremely pleased with how easy the transition went. APC has it all figured out.

I have no real criticism to report. On my wish list would be a more robust word processing capability in the Notes windows, which would automatically check spelling and allow for easy-to-insert macros for boilerplate text entry - similar to quickparts and autocorrect features in Word.

Ease of access from anywhere on any computer.

Initial sizing of systems needs was way off; forced me into poor service or 30% price increase and you are stuck with the contract even though it was their mistake.

The salesman who bullied us into moving from Cloud9 outright lied to me about an important feature (or lack thereof) on Abacus - webapp (see above). I was also under the impression that migration from Cloud9 to APC would be seamless since they own both companies. For the last 2 months I've spent at least 2 hours per day dealing with implementation issues and it's still not done. We're a small firm of 10 employees and I would put the implementation cost so far in lost productivity. This has been the single worst consumer experience of my life. Hard to believe, but this company is worse to deal with than Comcast.

Compared to Cloud9 there are really no redeeming qualities. It's more expensive, it lacks many useful features of Cloud9 (such as web app and ease of login from any computer, which was great for logging in from client sites). Tech support response time is horrible and they never fix anything right the first time, which means you will spend hours and sometimes days trying to resolve issues that never should have come up in the first place.

I love the flexibility it offers myself and my staff!

Updates to products is not as easy to accomplish now that we've migrated to cloud.

With over 40 years experience owning and operating several companies and have been "sold" by some of the best of the best and am not easily mislead until Abacus Next came along.

I am willing to pay a premium price for premium service. I am not willing to pay a premium price for the opportunity to be anybody's Beta Tester and help them figure out what to do.

When I asked for a link to documentation regarding how to login to the server and add a client I was told there is no documentation.

What do I like best about Abacus Next? They are great entertainers and have helped me keep my blood moving.

We have heard nothing but excuses and spin and more spin. And practically everyone we have contact with at Abacus Next is continually pressuring us to buy more services. NOT GOING TO HAPPEN!!

We are supposed to be transitioned off Cloud9 on March 05, 2018 but after today's dismal performance, another episode in the painful saga of Abacus Next we shall not let them move us until later in 2018 or 2019 even if it means we need to start some legal action.

Today we got even more spin from their tech support who was supposed to assist with mapping out the process for our upcoming transition.

He is a very nice, likable guy but did not appear to have a clue about anything. No idea how to set up a new client, what to put in the fields, could not even get us logged into our server. It appeared he was being coached by someone who knew even less than he did.

It appears to me from what little I know from reading material on their website, their newsletters and other parts of the web that Abacus Next is in a growth mode buying up other companies.

This concerns me deeply, and I wonder if they are growing so fast that they could get themselves in trouble. I have a bad gut-feeling about the stability of Abacus Next. For the record, I do not know anything about how their industry works so I could be mistaken and concerned about nothing.

However, I do know good service from bad service, and so far all I have gotten from Abacus Next is terrible service.

I have used Abacus software for about eight years, and Abacus Private Cloud/Next since it began. Until yesterday, I have received good technical support. I have now called eight times in the last 24 hours, and no one will return my call. I did receive an email from someone - once - who said he had called and left a message, but no call or message was received on my phone. I even used a separate phone on one call, in case they were blocking my number for some reason, but still no call back. I emailed the person who emailed me, and still no response.

I cannot have my law practice shut down for a day - or more - just because some sharp MBA manager outsourced their tech support to ... god knows where!

It is vastly to complicated to use for any law firm smaller than 50 lawyers.

Once we got through the MANY problems encountered and the COUNTLESS hours spent troubleshooting issues with various technicians due to the conversion to the new Windows platform, the software ultimately
works and our users have no issues accessing their QB files.

The fact that the technical support is hit or miss. There were numerous issues between June and January that cost us hours and hours of time, starting with our emails being blacklisted by Abacus. We spent quite a bit of time being bounced around by your techs insisting it was our mail exchange creating the problem. Then we moved into the Microsoft server upgrade and data conversion. [SENSITIVE CONTENT HIDDEN] and his team made this as time consuming as possible for us. After that, we ran into major glitches getting the upgrades to run-more time spent on our end until we found the tech that knew what he was doing.

Most important to us is that our clients can login easily to the Cloud and access their software - and if they get stuck, we can login too and see what they are doing. Saves us from traveling to each client's office.

The Tech support people are wonderful and very friendly!

We seem to have the same problem when our clients can't login. If too many of our clients logout improperly, the Cloud gets stuck and won't open for anyone. Somehow, this seems like it should be a fixable problem.
Also, the Cloud seems a little pricey for our small company.

THE APC platform does has some very useful features, like remote connection and 24- hour IT support. The techs are also funny, kind, and more than accommodating faced against some grouchy lawyers.

The functionality of this program is not. there. The remote connection feature is unrelaible, and the APC terminal server platform does not play well with others, like Dragon and Adobe. We have a package intended to accommodate up to 20 users, we have 14 licenses and maybe 6 people in APC at once. It's slow, it lags and crashes and more than a few times has kicked someone out resulting in lost work. Also, Abacus Law is designed to function exclusively on a server or in the APC platform, so forget amazon or Microsoft clouds as your plan b. Great people over there, but they're technology is just not there yet.

It's an option if you need a cloud-based environment but I suggest you look elsewhere.

We had several occurrences of not being able to get onto the platform, and once it was for 3 consecutive days. In a field of hard deadlines, it's not acceptable. There were absolutely no concessions made.
In general, customer service was below par.

I needed an IT service that provided security and complete resources for my business and they provided an excellent comprehensive package with security.

The learning curve was the hardest to get used to but I found it very fluid once I got the hang of all the integrations.

I really like the integration of e-mail and billing with pop-ups that force me to bill at the moment I send an email. If not for that feature I would not be billing for most of my email interactions.

It seems to need a lot of attention in the way of support. Abacus Law in particular has many issues with "indexing" and hanging even when you sign off properly. Luckily the support team is extremely helpful. That being said, getting through to a live person can be difficult and call-backs can sometimes take longer than one would like. Also, the new phone tree is confusing and leads to help requests not reaching the proper department.

Connection to the servers is more stable; less lost time accessing my QB account.

Having to purchase new QB software. Migration of my QB account from Cloud9 was problematic due to inexperience of the customer service reps with the process.

There are many with CaseMap: the ability to build a medical chronology; the CaseWide graph to show the medical chronology in a visual format; linking names, organizations, documents, medicines, etc.; the filtering capability along with the ability to customize filters.

I wish I had more flexibility with the CaseWide graph: to have the ability to select or differentiate between two (or more) filters by using separate colors that would distinguish the filtered criteria on the graph; the ability to adjust the date range of graph to get rid of dead space on the graph.

We were a very complicated law practice and Abacus worked diligently with us to get the system to meet our needs and they got it up and running in little time. We love the customer service. They either answer immediately or return our call very promptly.

We operate in their cloud environment. Occasionally, it moves slower than my fingers type and it plays catch up for a few moments.