iGMS Reviews
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270 Reviews
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
After research numerous vacation rental management tools, none are as good as iGMS
Reviewed on 2020/07/02
Overall, it has been flawless once I got it up and running. It is now managing my rental properties...
Overall, it has been flawless once I got it up and running. It is now managing my rental properties and there has never been an issue. My customers may not know they are often communicating through iGMS, but they love the service I give them because of it. Thank you.
Pros
Although I have a technical background, I was happy to see the software was extremely easy to set up. I was able to connect to my AirBnB host account, connect all my properties, and give the software a test run within minutes. Having tried other competing software, that was a welcome relief.
In addition, the software has lots of flexibility. I don't run my vacation rental exactly like all the big companies, and iGMS gave me the ability to choose the features I wanted and ignore the ones I didn't.
Cons
As a vacation rental owner, I am looking to automate as much of the rental process as I can. Unfortunately, one of the hardest problems I've come up against is the ability to automate providing door codes for the WiFi locks I have installed on my properties. There are solutions out there but that software can cost upwards of $1000 per month to use, and although iGMS is extremely cost effective, it does not have great tools for syncing with remote locks.
Response from iGMS
Dear Matthew,
Thank you for taking the time to review your experience with iGMS. We feel honored to to be your partners in managing multiple vacation rentals and delivering great service to your clients. As for the smart locks integration, it's on our road map for the months to come. For now, you can take a look at our integration with KeyCafe https://www.igms.com/help/knowledge-base/airbnb-key-exchange-keycafe/. If you have any questions, suggestions or need our assistance, just drop a line at [email protected] or via Live Chat. Looking forward to a word from you.
Best,
iGMS Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
US IGMS User
Reviewed on 2023/04/20
Pros
iGMS does everything I need. My favorite feature is adding team members. I even have my pest control service manager added so he can see our calendar.
Cons
The only thing I don't love is that for direct booking, I can only set up stripe to deposit to one bank account.
Reasons for Switching to iGMS
Ease of use, great support, cleaning schedule automation.Response from iGMS
Hello Lindsey, We're thrilled to hear that you find our software useful and that the team member feature has been especially helpful for your business.
Regarding your feedback on direct booking payments, we understand that having the option to deposit to multiple bank accounts would be helpful for some users. We appreciate your suggestion and will take it into consideration as we continue to improve our software.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Decent for small operations, far from the best for the $
Reviewed on 2023/03/28
Pros
Simple to use, easy to connect everything.
Cons
Limited features, doesn't sync with most channels—inaccurate financial reporting.
Response from iGMS
Hello, thank you for taking the time to leave us feedback, we really appreciate it as we take the opportunity to further improve our services! We have direct integration with the most popular platforms, such as Airbnb, HomeAway family/VRBO and Booking.com. It is also possible to connect the calendar of other platforms via iCal. We have 4 different types of reports where you can find important and useful information for running your business. We are always working to provide the best experience for our users, if you have any other suggestions we´ll be glad to receive them at [email protected] Best, iGMS team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
From 20 to 2 hours
Reviewed on 2020/02/26
My overall experience with IGMS has been great! Very simple to apply to my current business, they...
My overall experience with IGMS has been great! Very simple to apply to my current business, they seem like a company that really wants to earn my repeat business and is actually interested in how they can improve their software to make it easier for the clients.
Pros
The scheduled messaging is by far my favorite feature of IGMS. I was able to utilize the free trial service until I decided to grow my marketing efforts into Homeaway. Once adding HA, communication quickly became overwhelming. The anxiety was relieved after registering as a Pro user.
Before IGMS, I was spending no less than about 15-20hrs just in communication alone. Granted I was able to do this from my phone, but still very inconvenient to say the least. I now have 8 scheduled messages that go out for every guest that books. With between 20 - 30 guests per month thats around 240 messages/month at all times of the day and night. These are automatically sent, at designated times, without ever forgetting to send a crucial message.
In addition, I no longer have to schedule or contact my cleaners when I receive a booking. They are automatically notified! The ability to add instructions and timing is another huge time saver. And that's really what its all about... reducing time spent managing so I am free to live my life, not be a slave to it.
Cons
Pricing tools are the next features that can be added to save the most time. I was really hoping IGMS would have similar pricing tools to airbnb that could be pushed to other pages, but no such luck. I've been hearing it's in the works, but it can't come soon enough!
Reasons for Switching to iGMS
Was already utilizing free service. I liked the software. The additional learning curve + risk of another service not having everything I was accustomed to, was not worth a switch.Response from iGMS
Hello Kent,
Thank you for taking the time and sharing such detailed feedback. We are filled with joy knowing that our Unified Inbox and Cleaning Tasks management features became a game-changer for your business. As for the Pricing Management Toolkit, it is planned to go live after integration with Booking.com (around Q2 2020). Our product team is constantly working to speed up the release. Stay tuned with us because we have lot's of exciting news to share this year!
Regards,
iGMS Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Seamless integration with various short term vacation rental platforms
Reviewed on 2022/07/08
Pros
Having seamless integration across the major short term/ vacation rental booking channels is critical when dealing with several properties. IGMS has help me, as a host, have a clear view of the operations of my business from inquiry to housekeeping and maintenance management.
Cons
The mobile application is sometimes slow to load or lagging.
Reasons for Switching to iGMS
Features available for the price. The look and feel of the software.Response from iGMS
Dear Ruth,
Thank you for your review! It's great to know that our platform is helping you improve your business management and make your life easier! If you have any questions, you know where to find us at [email protected] or via Live Chat.
Best, iGMS Team
- Industry: Online Media
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
My client is tickled pink with IGMS
Reviewed on 2022/04/05
It takes time to get it down pat but once the lightbulb comes on you kick yourself that it was that...
It takes time to get it down pat but once the lightbulb comes on you kick yourself that it was that easy. Overall it is a delight to have it done and how great it works. My having a very happy client is all that counts and he is tickled.
Pros
Combines almost all aspects of the business into one area of management. It was also very easy to set up the widgets on the website's reservation page. If one has a phone order, it's nice to just do it from within IGMS's channel manager software and no longer have to invoice or keep accounting records, since we can now do that with Stripe. (no more quickbooks!)
Cons
The could clarify the two different types of direct booking, one in using the calendar to block off time and one being the widgets on the website. Calling everything Direct Booking on their help pages, was very confusing. Also, they need to explain upfront that one must group their properties. For some reason, I only ran across that information by happenstance. One overall document of help is needed from step one to step 100. Too many help documents is consuming.
Reasons for Switching to iGMS
I was working with my other client and we started talking about the various channel managers out there, each of us testing each one and IGMS was best suited for this new client.Response from iGMS
Hello Tina,
We are thrilled to receive such an incredible review from you. Thank you for your useful feedback. We will definitly look into your suggestions. We pride ourselves in listening to our customer's needs to make the journey with us as streamlined and uncomplicated as possible. Thank you for using iGMS and if you have any further feedback, please share it with us at [email protected].
Best,
iGMS Team
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Unbeatable system for managing Short Term Rentals
Reviewed on 2021/06/27
Pros
Having one place to manage both Airbnb and VRBO bookings, plus a system of automating templates for guest communication has saved untold hours of my time and in addition provided a better experience to my guests. I couldn't operate my business without it.
Cons
It's hard to say that I see any flaws in iGMS from my experience. They are always working hard to make sure the mobile app and desktop site are updated with the latest improvements.
Alternatives Considered
GuestyReasons for Switching to iGMS
I chose iGMS over other products because I couldn't find any other product that offered the features that iGMS offers for the same price. I then learned that when I did have questions about the software that I received prompt and informative customer service to anything that I needed addressed.Response from iGMS
Hello Chris,
Thank you for the positive review. It's great to know that you enjoy using our product and that it fits your needs. In case of any questions, we will be glad to welcme you in our live chat or email at [email protected].
Best,
iGMS Team
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Really wanted this product to work - Customer support makes this product terrible
Reviewed on 2022/09/18
Program = awesome
Customer service and support is a deal breaker.
Overall, very poor experience
Program = awesome
Customer service and support is a deal breaker.
Overall, very poor experience
Pros
The features and ability to edit your products pricing, content is above the rest
The reports are awesome and the dashboard is easy to use
The calendar is good visually
Cons
As other users have mentioned setup is a challenge however being reasonable tech savvy I got it all together....however a lot of the guides are dated and lack detail therefore this process was slower than it should have been.
Finally I ran into issues which were beyond my control and repeatedly requested customer support to look into it, however all they did was repeat the same answers over and over without identifying a solutions.
In the end I cancelled my subscription and only then did they come back and say 'ah actually it is an issue on our end, but before you have now cancelled we cannot fix it'
I really did want to use this program but even after replying to that message they still had no accountability or wiliness to provide proper support and customer service - If this company starts investing in proper customer support they will trump their competition, until that happens beware if you use this system.
Response from iGMS
Hello Bryce, thank you for sending your feedback, it is very important to us. We are really sorry to hear that your experience wasn't the best. We are constantly working to improve our services, and if you have any other suggestions, we are always here for you at [email protected]
Best, iGMS Team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Pros and Cons of iGMS
Reviewed on 2020/06/27
My overall experience with iGMS has been very productive,promising and gratifying. This program is...
My overall experience with iGMS has been very productive,promising and gratifying. This program is user friendly it is easy to follow ,well versed in the the process of step by step applications making it easy to maneuver and excel in the process, a definite plus and value in my life!
Pros
The features I enjoy most with this software is the Journal key because it gives quick access to the demographics and history of the client without having to go into the document.
Cons
The part I like the least of this software is the complete feature because once you use it you can no longer go in to revise, you have to send a request and wait for at least 24 hours for the update and only then can you add or change any of the demographics.
Alternatives Considered
GitHubReasons for Choosing iGMS
I switched because this previous program did not merge with the other software and required manual input of information which was time consuming, repetitive causing lots of errors and a decrease of productivity.Reasons for Switching to iGMS
I chose iGMS over these alternative products because it is more efficient than the other programs by cutting my workload by half due to less input, by merging both programs into one,there was less errors and more productivity.Response from iGMS
Hello,
Thank you for such a thourough review and for chosing iGMS. It is a great news that our app lessens your workload while saving more time for essential business activities. If you have any specific suggestions to make, feel free to send them at [email protected], we reguralry inform our produc team about our customers' ideas. We also highly recommend to subscribe to our blog to stay informed and supported by our tips and articles https://www.igms.com/blog/.
Best,
iGMS Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Channel Management Option
Reviewed on 2023/04/20
Pros
Customer service has been huge. They usually respond within 24 hours to all my inquires and at least show interest in addressing my concerns. Some concerns require feature updates and aren't immediately resolved, but they tell me the development team has been informed. I do wish they would have a public facing issue tracker so I can have confidence that my requests are being tracked.
Cons
Their channel management from on channel to the other is not consistent. For example, we cannot restrict weekend checkin/checkout for Booking.com which causes a lot of logistical problems for us because our cleaners charge us double for weekends! They say they are working on this integration but again, I can't see their issue tracker like most other software companies. Overall, I'm satisfied with IGMS.
Response from iGMS
Hello Nicholas, Thank you for your feedback about iGMS. We appreciate your kind words about our customer service team. We're working on feature updates based on user feedback, and we're tracking all requests for improvements. Thank you for choosing iGMS, and we're committed to providing the best possible user experience for all of our clients.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Starter
Reviewed on 2023/06/20
Not sure
Not sure
Pros
I am only starting to try this products once I am familiar with it I let you know
Cons
I will let you know once I have used the products
Response from iGMS
Hello Christine!
We understand that you are just starting to try out iGMS, and we look forward to hearing more about your experience once you become more familiar with its features and functionality. Your insights will be valuable in helping others make informed decisions.
As for the reasons you chose iGMS, we're glad to hear that the price and the offerings were appealing to you. We strive to provide a competitive pricing structure while delivering a comprehensive set of features to meet the needs of our users.
We encourage you to continue exploring iGMS, and if you have any questions or encounter any issues along the way, please don't hesitate to reach out to our support team. We're here to assist you and ensure your experience with iGMS is smooth and satisfactory.
Once again, thank you for your initial review, and we eagerly await your future feedback as you delve deeper into the product.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
IGMS give me my time back
Reviewed on 2023/04/22
IGMS give me my time back through automated messages and calender syncing.
IGMS give me my time back through automated messages and calender syncing.
Pros
The automated messaging, being able to sync calendars l, and the built in direct booking
Cons
It lags a bit. It always takes a while to load the app.
Response from iGMS
Hello Joel,
Thank you for taking the time to share your experience with iGMS. We're glad to hear that our platform has been able to give you back some valuable time through its automated messaging and calendar syncing features. We understand how important it is for busy hosts to be able to streamline their processes and focus on providing an exceptional guest experience.
Regarding your feedback on the app lagging, we apologize for any inconvenience this may have caused you. Our team is constantly working to optimize the app's performance and improve the overall user experience. We appreciate your feedback and will take it into consideration as we continue to make updates to the platform.
Thank you again for choosing iGMS as your vacation rental management solution. We're here to support you every step of the way and help you achieve your hosting goals.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great!
Reviewed on 2023/04/29
Overall, great.
Overall, great.
Pros
It’s the glue that holds my STR biz together!
Cons
It doesn’t integrate with VRBO the greatest.
Reasons for Switching to iGMS
Price and featuresResponse from iGMS
Hello Janna,
Thank you for taking the time to write a review about iGMS. We are thrilled to hear that our platform is the glue that holds your short-term rental business together and that you find it to be great overall.
We understand that you experienced some issues with the integration of iGMS with VRBO, and we apologize for any inconvenience this may have caused. We strive to provide seamless integrations with all channels and will continue to work on improving our platform to ensure that it meets your needs.
We appreciate your business and value your feedback. If you have any further suggestions or comments about how we can improve our platform, please do not hesitate to reach out to us.
Thank you for choosing iGMS as your property management solution.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Very nice platform
Reviewed on 2023/04/29
Pros
I like that is it so well sync with airbnb.
Cons
The sync with VRBO is really bad but I am guessing VRBO is the culprit.
Response from iGMS
Hello Vanessa,
Thank you for review of iGMS. We're glad to hear that you find iGMS to be a very nice platform and that you appreciate its seamless synchronization with Airbnb.
We're sorry to hear that you experienced issues with the synchronization with VRBO. While we strive to ensure that our platform works smoothly with all channels, we do understand that third-party integrations can sometimes pose challenges. We appreciate your understanding in this matter and we want to assure you that we are constantly working to improve our synchronization with all channels, including VRBO.
Thank you for choosing iGMS as your property management solution. We value your feedback and appreciate your business.
- Industry: Hospitality
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best for team management
Reviewed on 2023/04/20
Pros
product is easy to use, the inbox structure is very handy
Cons
Filters of team could be better, when we apply filter it did not show real time tickets in que for every individual
Response from iGMS
Hello Anjana, thank you so much for taking the time to give us this lovely review, your opinion is very important to us! Also, we appreciate the suggestion for the team member filter, we are always working to improve! Best, iGMS team.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Client-Centred Support
Reviewed on 2021/10/04
I am happy to be able to us IGMS as my main channel manager saving me a lot of double bookings
I am happy to be able to us IGMS as my main channel manager saving me a lot of double bookings
Pros
Easy to operate ability to integrate with other OTA channel management systems
Cons
No cons so far and am very happy with IGMS
Response from iGMS
Hello Maria,
We appreciate your positive review. In case you have any questions or need anything, please, do not hesitate to reach out to us at [email protected] or via Liva Chat. Have a good one!
Best,
iGMS Team
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great time saver for Airbnb property managers
Reviewed on 2019/06/13
My biggest problem had been managing multiple Airbnb account which I was solved once I signed up...
My biggest problem had been managing multiple Airbnb account which I was solved once I signed up with iGMS (this is their new name if you haven't noticed yet). Instead of juggling between multiple browsers with some in incognito modes, I can now fully log in to just one system.
Pros
- Multi-calendar is a huge time saver for us as we can quickly see gaps and react to them.
- Auto-responders and auto-reviews - fantastic tools that let us focus on what is important - taking care of our guests.
- We outsource cleaning and were using another product for that but we couldn't live without the check-in/check-out dashboard.
- Team management allows us to invite some of our property owners and to also outsource our guest communication during the night hours
Cons
- I wish some of the elements were designed better. The property editor is hard to use due to some contrast. - Also, some of the icons look very outdated.
- It would be great if transactions could be attached to reservations (I believe Airbnb started to do so), for now, my bookkeeper has to manually reconcile transactions. But at least there is a CSV export which helps a lot.
Response from iGMS
"Hello,
We would like to thank you for such detailed feedback. We are proud to hear that our Multi-Calendar and task management tools help your business. We passed your suggestion about transactions to the dev team and now it's the new feature request.
Best,
iGMS Team"
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
iGMS Rocks!
Reviewed on 2020/06/08
After sampling several options, I found iGMS to be the most comprehensive and easiest to use.
After sampling several options, I found iGMS to be the most comprehensive and easiest to use.
Pros
iGMS makes it simple to stay in communication with new inquires and current guests at our vacation rentals. Airbnb doesn’t allow me to create and save template replies. But with iGMS I’m confident that our guests will have all the information they need quickly, even if I’m out of the office.
This program handles multiple listings and channels as well. Do you list on multiple channels such as Airbnb, HomeAway, VRBO? iGMS handles multiple channels with ease, it’s why I chose this company and I’m happy with the results.
The app works well on my phone as well, ensuring ease of communications even if I’m out of the office. And the few times I need assistance with the program, iGMS Tech Support is very responsive.
I highly recommend this service for anyone in the vacation rental industry!
Cons
When I tried to have my housekeeping use the software they could see the whole calendar, not just their assignments. Perhaps a new feature could be added that would email a custom calendar with assignments exclusive to each employee.
Response from iGMS
Dear Sequoia,
Thank you for your valuable feedback. It is great to know that iGMS functionality of a really great help to you. And we are honored you went with iGMS when choosing your PMS: looking forward to working with you. Regarding your team members, please check all the possible settings in our guide on the feature: https://www.igms.com/help/knowledge-base/how-to-set-up-roles-and-permissions-for-your-team-members/. If you have any questions, feel free to reach out to us via email or Live Chat, our Customer Experience Team will be glad to assist.
Best,
iGMS Team
Best,
iGMS Team
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Very pleased with the tool
Reviewed on 2021/09/07
Pros
We have been using the tool from the very beginning and very much pleased with their functionalities, ongoing improvements and fantastic support. Our firm is in Hawaii where vacation rental business has a very high volume and turn around. this tool has been stressed tested by us and we recommend it to anybody who want to automate the management ranging from a few units to hundreds.
Cons
there is no statement functionality or integration to quickbooks
Response from iGMS
Hi Eigo,
Thank you for the positive review and rating of our service. We appreciate your feedback and we are glad to hear that iGMS has simplified the day-to-day tasks for you with the automation features we offer. At iGMS we are always evolving and releasing new features to fulfill our customer's needs. With that said we are working on the feature and integration with Quickbooks and we will keep our users updated on the release of new features. If you would like to suggest any features that you would like to see, or if you have any questions please reach out to us via Live Chat or [email protected]
Best,
iGMS Team
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very good program - needs a little more to be awesome
Reviewed on 2018/11/09
If the above cons are impoved or fixed the program would be perfect. Still a good program and has...
If the above cons are impoved or fixed the program would be perfect. Still a good program and has saved me a lot of time and headache. Grateful for it.
Pros
Very easy to use
Nice interface / design
Good support
Automation is great
Reviews and inbox work well and save time
Housekeepers can see all their future cleanings at a glance
Can invite property owners to check their calenders and help with pricing if desired. Has good flexibility of options for invited staff / clients
Cons
Clients telling me they can see other peoples listing calendars despite me only giving them access to theirs.
Clients saying they cannot see the pricing of current bookings in their calendars despite the 'financial viewer' button checked.
Clients cannot access an 'entire month' view of their listings to change pricing making it more difficult and frustrating for them
No client notifications of new bookings when they happen
Automatic responses on my end, mark the new bookings and messages as 'read' preventing me from seeing what's new and causes me to have to go through each message on a daily basis to see if they asked any additional questions.
No holiday price increase suggestions in the calenders.
Lack of a designated tab in transaction history showing deductions made by airbnb due to decisions against us.
The program has been a little buggy.
No website creation intergration option I can see
Response from iGMS
Hello David,
Firstly we would like to thank you for taking your time to give such a detailed review. It is only through feedback such as yours that we are able to maintain the quality of our service. We are sorry that you have been experiencing some inconveniences, but please note that we've enhanced the team management system so that clients can set up permissions and restrictions for each user according to their role. The easiest way to access the 'entire month' view would be through a single calendar. When it comes to the notifications, the system notifies not only property managers but also cleaners about new reservation by email, text and via the mobile app. Though incorrect settings could affect the process and we kindly ask you Live chat with any questions or concern, we are always happy to be of help. Thanks for being with us!
Best,
AirGMS Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game changer
Reviewed on 2022/06/14
We love it. It's been a game changer. Management was a challenge until I found iGMS. I'll never...
We love it. It's been a game changer. Management was a challenge until I found iGMS. I'll never look back! No regrets!
Pros
No more double bookings! Automated responses save so much time and provide consistency over all platforms.
Cons
Does not add my revenue correctly because it does not add in all platforms used.
Response from iGMS
Dear Jill,
Thank you for taking the time to leave such a positive review! We are really happy that you find our software useful! We will definitely take your feedback into consideration to improve our product. Please do not hesitate to contact our Customer Experience team at [email protected] or via Live Chat 24 hours on weekdays and from 9am to 5pm EST over the weekend!
Best,
iGMS Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Convenient Product
Reviewed on 2021/05/11
I have had a positive experience with iGMS. I would not utilize the product if one holds less than...
I have had a positive experience with iGMS. I would not utilize the product if one holds less than 5 properties, but will 10+ it is quite useful.
Pros
My favorite feature is automatic messaging. One is able to easily specify the time in which they would prefer the message to be sent i.e. "At the time of check out." Additionally, for those who have multiple units, one is able to add these messages (pictures included) to each one at the same time. Very easy to use and very convenient.
Cons
There is sometimes a lag with iGMS and it can take a good amount of time to update/sync. This could be due to the number of listings or the servers in which we have been provided.
Response from iGMS
Dear Justin,
Thank you for your review. We are beyond excited to know that you love our message automation :) Did you know that iGMS Inbox now is super-charged with a multi-lingual support feature https://www.igms.com/help/knowledge-base/how-do-i-create-message-templates-in-different-languages/? As for the lag, we do agree that there has been such an issue. But we assure, our developers work tirelessly to put it right every day.
Best,
iGMS Team
- Industry: Apparel & Fashion
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Reco as a host!
Reviewed on 2021/09/15
Pros
Overall, we've had a great experience with the platform. As hosts of a busy lake house it's been great to have a snapshot on that platform as well as VRBO. It's easy to use and super intuitive. overall super happy with the experience and would recommend to anyone hosting on multiple platforms.
Cons
Only call-out is sometimes something goes wonky where it's not blocked and is actually booked on VRBO and it's showing open on AirBnB. it's only happened 2-3 times out of close to 100 bookings.
Response from iGMS
Hi Lauren,
Thank you for your review, we appreciate it! We are also glad to hear that you are satisfied with the solution and find it unitive and easy to use. That's amazing to learn. We will pass this praise to our product and design teams. As for the tiny issues that happen sometimes, you know you can always contact us via Live Chat or at [email protected] and we will do our best to resolve them as quickly as possible.
Best,
iGMS Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good product!
Reviewed on 2020/06/23
Customer service has been good, the product itself is super easy to use and very convenient for...
Customer service has been good, the product itself is super easy to use and very convenient for guest communication automation.. I don't utilize the cleaning scheduling or other more complex features. I do miss not being able to do automatic reviews for guest - that was a nice feature in the free version.
Pros
The automated messaging feature is great - really intuitive to use and customize the messages being sent. Customer service is pretty good, and easy to work with.
Cons
The cost is a bit much when considering I am a single owner of a single establishment - makes it difficult to justify jumping to more than 4 units. Though when the property is at full running - will be 6 units total.
Response from iGMS
Dear Dakota,
Thank you for taking the time and sharing your feedback on iGMS. Our product team is tirelessly working to better your experience with us. Our newly introduced Guest Communication from Direct Bookings is one of the ways to do so. Test out the feature, here goes the guide https://www.igms.com/help/knowledge-base/how-to-create-a-manual-reservation-via-igms/, and let us know what you think at [email protected]. As for the pricing, do reach out as well to learn more about more options.
Best,
iGMS Team
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Igms
Reviewed on 2021/10/12
So far it has been good
So far it has been good
Pros
The reports it provides the clients and owners
Cons
Some of the features take time to figure
Alternatives Considered
Sign In SolutionsReasons for Choosing iGMS
This one is betterSwitched From
HostawayReasons for Switching to iGMS
Better ratingsResponse from iGMS
Hello Kelli,
Thank you for leaving a review! We are glad to hear that you found our Reports functionality helpful for cleaners and property owners. Some of the features require a little bit of time to get into, we agree. This is why we always publish some helpful materials on our Help Desk (https://www.igms.com/help/) right before or after a new feature release. However, if you do have difficulties with any feature, do not hesitate to contact us in Live Chat or at [email protected].
Best,
iGMS Team
