Kennel Connection Reviews

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78 Reviews
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review from Playful Paws
Reviewed on 2022/06/14
I have been with kennel connection since we opened in 2018. All of the support from kennel...
I have been with kennel connection since we opened in 2018. All of the support from kennel connection has been wonderful. [SENSITIVE CONTENT] has always been my go to girl. She has always made me feel welcome as a kennel connection client and makes me feel like my thoughts and concerns are important. I have never had to wait for something to be addressed. Everyone involved has always acted quickly to get any issuew resolved. All of the people I have contact with such as [SENSITIVE CONTENT] have been amazing the whole time I have had kennel connection. It has been a wonderful software program.
Pros
I enjoyed that it had all the required modules for my type of business and that it had a very hands on support system.
Cons
The pay portion of the software. Not being able to send invoices and have clients pay through live access. It would be nice for owners to see what they owe and for us to see who have open balances on our end.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Kennel Connections is great and easy to use
Reviewed on 2022/06/08
It keeps track of the vaccines that you require, your able to customize most of the aspects of it....
It keeps track of the vaccines that you require, your able to customize most of the aspects of it. The price is good for what you get.
Pros
I like having the availability calendar. Overall it is a very simple and easy software to use.
Cons
I only wish I was able to get on it on an iPad or tablet
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Kennel Connection use
Reviewed on 2024/03/19
Pros
Fairly simple to use for new employee training
Cons
Not as intuitive as other software I've used in the past
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent program
Reviewed on 2024/03/20
excellent program, excellent support team--i have had very few issues but if i do have a problem...
excellent program, excellent support team--i have had very few issues but if i do have a problem they are very available/accessible to help me.
Pros
User friendly, lots of features some of which we don't use, easy to book appts or reservations for boarding.
Cons
no issues. initially it took some learning to do the sync to QB
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding customer support
Reviewed on 2024/07/29
Pros
Overall design and tech support Ease of use
Cons
complex at times to set prices for different services
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent!
Reviewed on 2024/09/05
So far so good! Will let you know once I have more exposure.
So far so good! Will let you know once I have more exposure.
Pros
The human connection with [sensitive content hidden] and his patience and conversation!
Cons
Just scratching the surface, no opinion yet
- Industry: Individual & Family Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sks
Reviewed on 2023/08/08
Pros
It was easy to learn easy to use..I really appreciated everything
Cons
Nothing.??? ???? ?? What more can I say
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Still Learning - Staff is very helpful and knowledgeable.
Reviewed on 2023/06/05
Speed of check in and out and overall invoicing function.
Speed of check in and out and overall invoicing function.
Pros
So far we have found it very helpful in tracking our pet clients.
Cons
N/A as of yet. Still becoming acclimated.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product
Reviewed on 2023/05/03
Pros
excellent customer service for providers and customer base
Cons
Not sure just yet hopefully nothing it is still new to us. We have had nothing but great customer service provided to us 24/7
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best boarding and grooming software available!
Reviewed on 2023/01/24
We have increased revenue and decreased time performing daily tasks.
We have increased revenue and decreased time performing daily tasks.
Pros
The software is easy to use and very reliable. They are constantly adding new features to enhance the product. They listen to customer suggestions and are behind you 100%. They respond quickly and professionally.
Cons
The online version does not offer all the functionality of the desktop version. I believe they will be adding more soon.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazingly easy program!
Reviewed on 2018/01/15
great organization
great organization
Pros
We have been using KC since 2002!- could not be happier with customer service and easy of use- I have never been computer savy and have never had a problem or complaint that customer service is not quick to explain or help with. We have a good size staff and all are quick to learn on this user friendly, easy to navigate system.We use the online version and have been very impressed with it, despite not having the greatest internet service- we have a pickup and delivery service and the online system is very helpful to access remotely. Also, nice to be able to access and work on from home. I have seen some complaints about pop up warnings, ect- these are all things that can be turned on/off as you feel they are needed- most of them we do not use- but some are extremely helpful (I do like the suggestion of having a pet name show in red if they have a warning tho) - but in general- KC gives us everything we need and more to operate an active boarding, daycare and grooming business. Could not be happier!- wish they would develope a similar program for the equestrian industry!!
Cons
not much to say as far as cons go- we use the online version and the cost seems a bit high, but not sure how I would function without it !
Response from Software Connection
Thank you for your review and your business, Becky! We appreciate it.
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Review Source
Overall rating
- Ease of Use
- Customer Support
KC Rocks
Reviewed on 2016/02/12
I've been using KC since 2007 or 8 ... When the light bulbs went off as to how it work , my...
I've been using KC since 2007 or 8 ... When the light bulbs went off as to how it work , my thought was wow!, that's so easy... Of course we've had minor issue , But the KC support team has always been there to help, sometimes beyond their responsibility. They are always updating and open to suggestions, I have few, they are as follows
1: a 2nd Text tab (and an auto removal of the () and - for easy copy and paste)
2: left message button and a time stamp note for called & left message buttons when utilized
3: Customer access button from any page especially the the Modify Groom Appointment page
4: Most importantly Pet with warning name should be in RED on the scheduling screen not just a flashing light when opening card.
While the software cost is competitive and start up is reasonable, It is a bit over priced to renew tech support or upgrade when you have existing KC product that is a major draw back, But the soft ware is so good I swallow hard , while feeling a bit taken advantage of .
Talk to Kevin in sales , he is very customer oriented and works hard to give you the best experience possible.. Jennifer and some of the other folks I've dealt with have also been very helpful and patient with this technically challenged grandma.
I know it looks as if I had a lot of suggestion but truly in the vast ability of this software over all it's the best out there in my opinion... I've used other even had a major competitor... The best way I could describe that soft ware was so bulky it was hard to use, So I'll stick to my kennel connection for all of my locations. Oh I might mention I love that we integrate it with other computers in my salons it's wonderful to be able to check one out and check in, on the other computer at the same time... For busy salons like ours that's a major plus...
Response from Software Connection
Thank you for your review, Dorien! Please be sure to enter your feature requests in the support center so we have them on the list for the next version. We have kept our support renewal costs as low as possible and in line with competition. It allows us to continue to offer new features in the software and provide upgrades as well as have plenty of staff on hand to assist with support and training needs.
Thank you again for your kind words, we appreciate your long term loyalty!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Too much of a good thing
Reviewed on 2017/02/01
Tough to navigate - unfriendly interface - outdated design and functionality. We used it just over...
Tough to navigate - unfriendly interface - outdated design and functionality. We used it just over a year and tried to get over these issues but after staff changes and facing re-train we gave up and changed - also didn't want to have to pay the hi annual support fees and no way can run this without support. It does everything you ever imagine and lots of things I'm sure most would never use - just discovering all it can do is a daunting task in itself. You need to be a detail techy type to love this product.
Response from Software Connection
Hi Catherine,
All the features in Kennel Connection were added by customer request. Since the industry is run differently from shop to shop, we have added in many things that you may never use, but someone else needs. We have KC7 coming out soon with over 200 new customer requested features.
I'm not sure if you are aware, but we do have training videos available to help train staff, but the basics can be taught in a half hour training session which we offer free upon purchase.
Our support fees are the same as, or in some cases, lower than other desktop software companies.
Have a great day!
- Industry: Farming
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Outstanding Software Product and Support!!
Reviewed on 2022/06/07
Pros
This software is very user friendly. Reports , invoicing, data retrieval all very easy.
Sales team (Carri) and the support team (Jen and Phil) are excellent in knowledge and finding solutions and making suggestions!
Cons
Very Satisfied client.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
KC in Knoxville kennel
Reviewed on 2022/11/24
Customer support is excellent!
Customer support is excellent!
Pros
We purchased the kennel in March 2022 and it already has KC. We upgraded to the platinum package and are overall pleased with the software. Pay by text was just added and is a feature we were extremely interested in!
Cons
There are some functions that we would like that are still in development. We are willing to wait.Would like a different POS system that is easier for the customers to use.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Kennel Connections Used for Boarding and Training Facility
Reviewed on 2022/09/27
Customer support has always been pleasant and helpful.
Customer support has always been pleasant and helpful.
Pros
Automatic emailing and ease of booking boarding.
Cons
Would like to be able to view more than 1 week in Run at a Glance. Cannot start viewing this on the day that I want.
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor quality
Reviewed on 2020/10/15
It's been horrible, called support and they not taking responsibility for a bad software.
It's been horrible, called support and they not taking responsibility for a bad software.
Pros
It was easy to operate. But a lot of problems
Cons
I update no the new version, I been having a lot of glitches. First was opening invoices from 4 year ago, printing wrong invoice with a wrong date, one day everything was gone all client's information.
It's crazy how is so expensive to pay for this software and doesn't work.
- Industry: Animation
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love [SENSITIVE CONTENT] in support
Reviewed on 2022/06/29
Good.
Good.
Pros
Amazing customer support. Timely and thorough! [SENSITIVE CONTENT] is amazing!
Cons
Difficult to audit financials to catch manager theft. Need to see deleted invoices and receipts.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Not user friendly
Reviewed on 2020/05/28
Pros
It had a lot of features and customer service was helpful.
Cons
I had a hard time setting It up and training my staff. It seemed you had to click and go through too many steps to book one reservation. I didn’t find it to be user-friendly and seemed to be outdated.
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- Ease of Use
- Customer Support
Everything we need and more
Reviewed on 2016/02/08
Some may think that the "cloud" is the better way to go, but after have an extremely poor experience...
Some may think that the "cloud" is the better way to go, but after have an extremely poor experience with an online product, we chose Kennel Connection because they have been around the longest. The online company has control and access to the data on their servers, I don't want someone else to be able to access my customers, yet someone else was able to view my information when they logged in. Never again. In our search for a solution, we read about other companies that tried other desktop products only to have them go out of business or move their support overseas. I need something that will be around a long time.
Nothing is perfect but the Kennel Connection staff makes our lives so much easier by being there when we call with a question. We have also 'harassed' the live chat operator quite a bit and always get the answers we need. We love the newer automatic reminder feature and use the various e-mail options available. Drag and drop is our team's favorite thing to do in the software it seems. When we get new staff, that's the first thing they teach them.
I did a lot of research because we have been burned twice now. So far so good.
Response from Software Connection
Thank you for your kind words, Sandra, we appreciate your business. Thank you for choosing Kennel Connection!
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Review Source
Overall rating
- Ease of Use
- Customer Support
Good product for what the industry has to offer
Reviewed on 2015/03/17
Pros: Intuitive, easy to navigate, nice features, great support with frequent updates.
Con: Not as...
Pros: Intuitive, easy to navigate, nice features, great support with frequent updates.
Con: Not as flexible as I would like. It has all of the features I want, but not all work the way I want. Example: The wait list will not provide a global picture/report of who is on the wait list. I need to go to a particular date to see who is on the wait list at that time. So the wait list look empty until I hit a date that someone is waiting for an opening. I am sure they will fix this some day.
Bottom line for me is it provides what we need and the cons do not interfere with our operations. All of the people are great to work with. I have used other software packages and this one is as good as it gets right now.
Response from Software Connection
Thank you for your review, Mike. We do have the waiting list on our suggestions list for possible change in the future.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Excellent software for my dog business!
Reviewed on 2016/02/04
Great feature rich software! The have great customer service and I find there utube tutorial videos...
Great feature rich software! The have great customer service and I find there utube tutorial videos very useful along with all of their other resources. When we first bought the software, I found it most efficient to run kc parallel to my former system (binders and reciept books) for a few months until I was fully comfortable with all its functions. That way was no pressure to make the switch.
Response from Software Connection
Thank you, Nathan. We are glad to hear the videos are help. We continue to build the video library to help out our customers. Thank you for your comments, we appreciate your business!
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Overall rating
- Ease of Use
- Customer Support
They have the best customer service! They go above and beyond to help you! Make you feel at...
Reviewed on 2016/02/05
When I had a few hiccups with my system they were there for me no matter how many time I called...
When I had a few hiccups with my system they were there for me no matter how many time I called because I am not computer savy! They stayed with me walked me thru it until I finally got it fixed! That meant the world to me as I was dealing with a seriously I'll mother and didn't have time to deal with problem! Very impressed with them!
Response from Software Connection
Thank you, Christine. Hiccups happen and we're happy to help when they do. We appreciate your kind words and we thank you for being a loyal customer.
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- Ease of Use
- Customer Support
Keeps our business very organized and professional!
Reviewed on 2016/02/05
We have been using kennel connection since we opened our kennel 4 1/2 years ago. Love the ease of...
We have been using kennel connection since we opened our kennel 4 1/2 years ago. Love the ease of using the program. Thankful I purchased the quick books direct link. It makes my book keeping go very smoothly so I can spend more time with the dogs! The customer service is amazing! I would highly recommend this program for anyone researching programs for their pet business.
Response from Software Connection
Thank you, Kim, we appreciate your business and your kind comments.
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Overall rating
- Ease of Use
- Customer Support
Kennel Connection makes my life easier!
Reviewed on 2016/02/04
There is a module for every aspect of my business. Setting up new modules, employees , changing...
There is a module for every aspect of my business. Setting up new modules, employees , changing prices etc is easy. I appreciate how the company listens to what we, the clients, need added and/or changed within the program. The support center had been a huge help.
Response from Software Connection
Thank you, Honor! We're glad to hear the support center has been helpful. We appreciate your opinion and thank you for being a loyal customer!