We've been looking for the perfect social network script/community software for over 2 years and we finally found it thanks to this Capterra software reviews page. Before Memeni we were exploring 14 day trials and 30 day trials of software some of which required payment in advance. In addition to those trials we paid hundreds just to try software offered by some companies because let's face it, those demo modes that reset in 30 minutes just don't give you what you really need to test their product. With Memeni they gave us a 90 day risk free trial without a credit card required. They had instant 'chat now' on their website as well as a toll free number to call. We used both chat and telephone the same day we signed up and are pleased to share in this review that their response time was immediate and professional.
Memeni really catered to our individual and unique custom needs. While their software wasn't designed exclusively for our niche market they/we were able to make it work with a few simple tweaks. There's always someone available via chat, email or phone which I love. So many software companies these days go with the ticketing system and no phone support or they charge extra for dedicated telephone support. Not Memeni.... Hands down the best experience in with a software company since we set out to find the perfect solution for our online community.
The only cons at this point I wouldn't really consider cons. They have a lot of new features in beta which to me is a great thing because that means they're trending on the newest designs and innovations. Nobody wants to purchase software with dated features. They don't have a native app at the time of this review but it is in the works and being beta-tested as I type this review.
Helping us to collect data on our customers and keep them engaged with the brand.
Few pros worth mentioning... They offer a fully-branded mobile app and also a website, so members don't have to download the app if they don't want to. Time to market is super fast. Great design and great features.
The interface reminds me a bit of Facebook or LinkedIn. Were a couple features that were missing in my opinion but according to Memeni's team, they're in works and should be released in the next couple months.
I'm able to provide a community that easy to communicate in safely and securely.
The software make very easy to communicate with use & provides a assortment of options. It allows to connect and communicate with ease.
The video upload speed could be a little faster. I think that's the main thing for me. And from an admin standpoint not being able to send mass messaging.