SimplifyEm Reviews

I was demo-ing property management software everyday for 2 weeks. It came down to Simplify Em and Rentec Direct. I loved them both and fit our needs as a small start up company.

Not all the features are user friendly but the customer service dept quickly and efficiently handled all issues!

The ease of use is the best. Compared to Quickbooks, they aren’t a property
management platform, you have to massage it into a property management platform and
Simplifyem is built for property management. The look, feel, and tabs are all spelled out
for and designed for property management whereas Quickbooks is not.

I don’t have a lot, and it's super minor. I would love to be able to track HOA violations. I
cannot find any major pet peeves. If there's anything I can't figure out, SimplifyEm is
always there to help.

It is easy enough to use expect for the part of managing leases for Ontario, Canada.
Easy set up of new properties, landlords and tenants.

You need to get a 1-800 number so I can call at any time but because I am a Canadian client, I am not able to call the U.S with my phone plan. Emails don't always get conveyed properly.
Need to have a choice to the lease information whether you have a security deposit or last month's rent deposit. The latter is missing. This would make our process so much easier.
Need to have an auditing trail with your software so mistakes can easily be found.
I was once told that I had to pay for your bookkeeper to find an error I made...luckily I was able to find the problem and fix.
If a mistake was entered, you should be able to reverse it...your system does not always allow this.
Biggest con my clients and I have is that if a tenant is using last month's rent or is late paying their rent for a particular month, your owner statement should show their name at least, even if no $$ is present. This is a MUST and I hope you but this change in your next release.

Ease of use. I am a visual type person.
Tracks everything and gives me relevant reports.
Let's me see which properties are the better performers and helps me fine tune the others.

Not all functions are obvious. I've had to call tech support a few times, but they were great at walking me through it.

It´s simple to use, ready when I need, great features and works in all of my daily management tasks. I´ve become more organized with billing and have more time attending my clients one on one. It´s all in all made my small business & life much easier. Thanks so much!

Some of the features ae convenient. Customer service team was helpful and polite. Setup was easy and fast.

Deposits through ACH took 7-10 days to clear. Even with weekends, this length of time is unworkable for most owners.

Reports once we have entered the same redundant thing in many areas of the software.
Once you have done all of this it is great to have the individual reports to see how your business is running!

Not an easy software to get around in.
Very redundant. You have to enter the same thing in several places in order for your reports to be correct.
Customer support is not good. Very difficult to get a live person that actually understands your issue and in helping to adequately resolve that issue.
You wait and wait and wait on a return call.
The fees they charge for online rent payments is ridiculously high for the price of the software we already pay for. Their turn around for releasing payment to us is ridiculous. We need quick access to our rent payments in order to pay our owners in a timely manner.

SimplifyEm knows just what I need to organize my rental business . I don't use all it's features, but it is nice to have everything at your finger tips. I get what I need and much more from SimplifyEm.

There is "nothing" I don't like! The technical support team is fantastic to work with. I don't need support often but if I do need help, they are quick to answer the phone or quick to call me back! The support staff are very professional and polite. The program is very easy to use.

SimplifyEm makes tracking rent and payments simple. It has made it easy for me to collect rents online and monitor all my property expenses in one place. I can store lease agreements so I can access them easily in the application. I use it to send email to my tenant, provide them with any notices. I like rent reminders and ability to track maintenance requests.

I wish I could use the application offline. Some of the forms like lease agreements, notices to quit, notice to pay can be accessed offline but I cannot do data entry offline.

It relieves me of the stress of the accounting work. Math is not my strong point! I did all my trust accounting by hand for over 20 years. I tried other property management software and found myself confused and overwhelmed. Simplifyem is easy to understand and use. If I get stuck, I call customer support and they walk me through it. Representatives are always polite, friendly and professional. Now, I can focus on taking care of my clients' needs better.

It would be nice if owners could request statements and invoices on their own without my having to publish each individually.

It was online and could be accessed anywhere.

The process of paying bills takes way too long. The tenant portals failed to link up with the software. You can't add any other income categories other than rent received and late fees.

Nothing, this software is horrible. Do not buy!

This software provides a free money back guarantee. But they do not refund your money after you process your first rent roll and find out that systems doesn’t process rent and owner draws easily. Tenants hate their portal and owners hate their portals the 4 day delay with the bank and owners getting their money is horrible. I would not recommend this system to even my competition, it’s just that bad.

Online program

It really is relatively simple to learn, very simple to use, and support has been awesome.

I am currently using a system based on the double entry accounting system. In fact, I had to take a course on accounting just to use it. The Simplify system is more friendly to and usable by someone knowing nothing about accounting. At first I found it difficult because it was too simple.

The dino was a great addition to the program

The insurance button comes up too much Every time you turn around it reminds you about insurance

It is easy to keep records and send out owner reports for our properties.

There is not a way to email the 1099 reports in February even though the email addresses are in the program by house. Most of our owners move through the year since they are military and many 1099's are returned in the mail.

Ease of use
Great Support
Offers everything I need to work with my Tenants, and Owners
Fantastic Value

I have been using this product for about 3 months. So far I do not have any negatives. Suggestion for future upgrades. Allow more detailed Tenant Information to be entered.

Easy to use and generate variety of report options make it easy to clients and tenants informed. The monthly cash flow report is helpful.

Would like a smartphone app for quick entry to handle maintenance request.

The telephone response to questions about use of the product is excellent.

There are a few glitches in the software such as the inability to split expenses over more than one property without having to make the division allocation and then pull up each property and make the entry. I have asked why they will not modify the program which is basically from an old Quicken Property Management program but they have told me there is not a great demand for this. I wonder if the users even know of the possibility???

Software is comprehensive and easy to use. I've never experienced such great vendor support. Can't say enough good things about the support. Not only do they know the software inside and out but they seem to know the property management industry and thus have provided several good tips on setting up the worksheets etc.

I will need to reach to find something I dislike. Perhaps a more robust report generator so I can do a bit more customized reporting.

Online rent payments
Tenant and vendor reports, income and expense reports, rent roll, etc

Parking fee and any other fees have to be compiled in one rent payment. Does not allow to break it up.

Once you start using the software it gets easier to use. If you need help a rep is readily available and is knowledgeable

More options cost more should be included for. Up to 10 units. Tenant area should have more detail available, Maybe some suggestions given on entries.

ease of updating information, customer support is unbelievable and all support i have talked to speaks English and they can understand me and i can understand them. Thats a WOW

Advertise as an accounting management made easier with some solution to owners to use, but it really a simple web base software.

Reports are not really detailed enough for the owners. I think maybe adding more details to the report will be a good asset.

Affordable, very easy to use, great customer service.