Epos Now Reviews
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525 Reviews
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helpful after sales
Reviewed on 2024/04/27
From sales to after sales the service have been meeting my expectations. Their live chat environment...
From sales to after sales the service have been meeting my expectations. Their live chat environment is really helpful
Pros
I love the after sales offered by epos now they have 24 ×7 support which gives me confidence
Cons
I didnt dislike anything related to eposnow
Response from Epos Now
Hello Damien Paul
Thank you for sharing your feedback with us! We're absolutely thrilled to hear that you received a fantastic service from us.
Knowing that our customers love our service brings us so much joy!
Your kind words will definitely be shared with the entire team.
If you ever have more to share or need assistance, feel free to reach out.
Thanks once again,
Epos Now
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing service
Reviewed on 2024/12/19
Great, so happy to help, willing to go over everything a few times to make sure I understand...
Great, so happy to help, willing to go over everything a few times to make sure I understand everything and take there time explaining.
Pros
So happy to help and will take it slow to explain everything to you and just go out there way to help.
Cons
Delivery can be a bit slow.
Apart from that nothing.
Alternatives Considered
SumUpReasons for Switching to Epos Now
Easy to use, product was better all round, and get a lot more.Response from Epos Now
Dear Natalie,
Thank you for your amazing feedback! We're thrilled to hear that our team’s willingness to take the time to explain everything and ensure clarity has made your experience so positive. Providing patient and thorough support is something we take pride in.
We appreciate your understanding regarding delivery times and will work on improving that aspect. It’s fantastic to know that Epos Now’s features and ease of use stood out for you when compared to alternatives like SumUp.
If there’s anything else we can assist you with, please don’t hesitate to let us know.
Thanks again for your share,
Epos Now
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I regret ever choosing EPOS Now for my business.
Reviewed on 2024/12/16
I regret ever choosing EPOS Now for my business. The customer service is absolutely horrendous....
I regret ever choosing EPOS Now for my business. The customer service is absolutely horrendous. Associates and trainers are clearly not trained to do their jobs and have little to no understanding of their own products. It’s incredibly frustrating to call for support, only to be left on hold indefinitely until you’re forced to hang up. Then, you’re stuck starting the entire conversation over with someone else who is just as unhelpful. The lack of professionalism and product knowledge is astounding. I would not recommend this company to anyone. Save yourself the headache and look elsewhere!
Pros
Payment system is very easy to use. It’s works very well.
Cons
Everything outside of the physical payment system itself.
Response from Epos Now
Dear Phillip,
We sincerely apologize for the frustration and inconvenience you’ve experienced with both our customer service and the lack of product knowledge from our team. We truly regret that your experience has led to such disappointment, especially when it comes to the support you’ve received.
This is not the level of service we aim to provide, and we understand how important it is for businesses like yours to have reliable support. To help us resolve these ongoing issues, please email us at [email protected] with your account details, and we will ensure that this matter is prioritized and addressed thoroughly.
Thank you for bringing this to our attention, and we look forward to working with you to make things right.
Thanks again for your share,
Epos Now
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good experience with support
Reviewed on 2024/09/17
I am very happy with epos now. I’m not very techy but the software is very comprehensive and I’m...
I am very happy with epos now. I’m not very techy but the software is very comprehensive and I’m able to do the things I need to. I’m also very happy to have my till and card processing together with one company and the customer service has been top notch.
Pros
I had an issue with my back office and the tech who helped me was super friendly and knowledgeable. She was able to fix my problem. I’ve always had such a positive experience with the whole support team but this one in particular, [sensitive content hidden] I believe, was phenomenal.
Cons
Wait times can be long sometimes but it’s really not that big of a deal.
- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
With till settings and menu
Reviewed on 2024/12/20
Superb customer service and very supportive
Superb customer service and very supportive
Pros
Assistance is so kind and supportive team .superb team
Cons
Quick response and good service fast services
Response from Epos Now
Dear Shilpa,
Thank you for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with our team and that our service has been supportive and efficient. We're glad Epos Now is making things easier and more convenient for you.
Thanks again for your share,
Epos Now
- Industry: Wine & Spirits
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product easy to use
Reviewed on 2024/12/18
They are always there to support me and the wait time is relatively short
They are always there to support me and the wait time is relatively short
Pros
Easy to use and great product support. The phone is always answered quickly
Cons
The phone menu to get to a representative
Response from Epos Now
Dear Jennifer,
Thank you for sharing your experience! We're thrilled that you find our product easy to use and appreciate the prompt support from our team. It’s wonderful to know that our efforts to provide quick assistance have been helpful to you.
We’ve noted your feedback regarding the phone menu and will review it to ensure an even smoother experience.
Thanks again for your share,
Epos Now
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
EPOS now reccomended.
Reviewed on 2024/12/18
Excellent service always provided with EPOS now.
Excellent service always provided with EPOS now.
Pros
We love the connection between shops and our head office function.
Cons
More charitable features for our Charity Shop.
Response from Epos Now
Dear Jamie,
Thank you for your kind words and for recommending Epos Now! We’re delighted to hear you value the connection between your shops and head office, as well as the service we provide.
We appreciate your suggestion for more charitable features tailored to charity shops. It’s feedback like yours that drives us to evolve and meet the diverse needs of our customers.
We’re always here to assist and support your efforts.
Thanks again for your share,
Epos Now
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Manager of Puerto Rico Market & Bakery
Reviewed on 2024/12/12
It was a great experience. I recommend these company to everyone.
It was a great experience. I recommend these company to everyone.
Pros
The customer service and help [sensitive content hidden] provided was amazing. I told him the problem and he knew quickly how to resolve the issue.
Cons
I don’t have anything negative to say about them. There amazing.
Response from Epos Now
Dear Arlyn,
Thank you for your kind words! We are delighted to hear that our customer service team, particularly [sensitive content hidden], was able to assist you effectively. Your recommendation means a lot to us, and we're thrilled to have had the opportunity to support your business.
Thanks again for sharing your thoughts,
Epos Now
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good customer service
Reviewed on 2024/12/09
I have had a good business run with epos now and hopefully it remains same with good customer...
I have had a good business run with epos now and hopefully it remains same with good customer service which is very important for me.
Pros
Quick support over the chat and agents are available any time you need help.
Cons
Not enough access for agents specially with Held payments. There are some agents which affects the customer experience but overall good.
Response from Epos Now
Dear Abdul,
Thank you for sharing your feedback! We’re happy to hear that you’ve had a good experience with our support team and that our customer service is meeting your expectations. We appreciate your insights about access to agents and the customer experience, and we’re always working to improve.
If there’s anything else we can assist with, please don’t hesitate to reach out.
Thanks again,
Epos Now
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Product and customer service good!
Reviewed on 2024/12/09
Very good and helpful to this point in time!
Very good and helpful to this point in time!
Pros
The till is easy to use and we were guided through the initial set up by a patient and helpful person. Any minor issues have been dealt with via a phone call. We have had this payment system in now for 18 months and our sales have increased.
Cons
The fact you don’t have a choice on supplying a receipt from the card machine. With our last card machine we had a receipt printed then gave the customer the option of having a receipt or not. Would save a large amount of paper.
Response from Epos Now
Dear Stephen,
Thank you for your detailed feedback! We’re delighted to hear that you’ve found our till system easy to use and that your sales have increased over the past 18 months. It’s wonderful to know our setup guidance and ongoing support have been helpful to your business.
We appreciate your comments about the receipt options. Your suggestion about saving paper by giving customers a choice is valuable, and we’ll pass it along to the relevant team for consideration.
If there’s anything more we can assist you with, please let us know.
Thanks again,
Epos Now
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don't waste your time or money
Reviewed on 2024/07/24
I purchased the system with the understanding that they are experienced in Retail POS and that...
I purchased the system with the understanding that they are experienced in Retail POS and that their program could handle alot of products with variants. From the start there have been magor problems. This includes no power/ connector cord for the credit card machine, barcode scanner didn't work, (even my barcode scanner didn't work), constant error messages throughout training, adding products into system and the system would quadruple the items, no technical support even when customer service said they would contact me the same day, system will knock you out of the system in the middle of setting up an item, inconsistent ability to enter info into the system because specific add on sections would disappear and after all of that if you decide that the system is to unreliable and inefficient to meet your needs they will charge you a huge early cancel fee( i guess they have had a huge amount of customers wanting to cancel) my advice...RUN!
Pros
Employees are friendly and the trainer tried to be helpful
Cons
POS system has a lot of programming bugs with no technical support
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The most comprehensive EPOS solution
Reviewed on 2024/08/05
We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I...
We was on an old EPOS and having upgraded to EPOS now allows me amazing insight into my business, I can see my busy periods, get comprehensive sales reports, stock reports and instantly add products across my stores.
Pros
The most comprehensive EPOS solution for retailers. Cloud data and live sales on your app which by the way is equally as good. I have seen a fair few and this is by far the market leader.
Cons
I've personally had a bit of bad luck with printers, but thankfully I took the care plan which allows me to warranty my equipment no quibble and quickly.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best POS System Since Slice Bread
Reviewed on 2024/07/12
My overall experience with the system is 100% satisfied.
My overall experience with the system is 100% satisfied.
Pros
What I like most about the system is that you can access the system from anywhere, also you man maintains items from the back office without interfering with the cash register
Cons
Absolutely nothing at the moment, the system works well, and I fine no objection.
Response from Epos Now
Dear Erlin,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Leisure, Travel & Tourism
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Always the best service
Reviewed on 2024/08/07
Our charity has been working with EPOSNOW for years and they continue to improve their services and...
Our charity has been working with EPOSNOW for years and they continue to improve their services and engagement consistently. Really happy customer who will not be persuaded to go anywhere else 😍
Pros
My ticket was picked up within the hour and a phone made and problem resolved instantly. Knowledgable staff and efficient customer service.
Cons
I couldn’t use our back office is not working as an excuse not to do the work I needed to do because they fixed the problem I had so quickly!!
Alternatives Considered
EpomReasons for Choosing Epos Now
Better pricing structure, better customer service, localSwitched From
Aloha EPOSReasons for Switching to Epos Now
Customer service, pricing structure and local business- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Epos or no Epos
Reviewed on 2024/07/22
One word excellent , i even recomend this system to friends .
One word excellent , i even recomend this system to friends .
Pros
The system is extreamly easy to use and any problems the staff are only at the end of the phone .
Cons
There wasnt much to dislike everything works how it should and when it should , the
Response from Epos Now
Dear James L,
We are sincerely grateful for your feedback!
Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
DO NOT WASTE YOUR TIME WITH THEM
Reviewed on 2024/08/16
We signed up with this company they have been unable to provide a working system and now its our...
We signed up with this company they have been unable to provide a working system and now its our fault and we have to pay and exit fee because we have no option but to leave them as we need a working till system.
A truly pathetic excuse of a company who no doubt spend more money on there legal department than they do anywhere else.
Pros
No pros they are a truly awful company, if you sign with them be prepared to talk with a million different representatives and waste your time explaining everything again over and over again
Cons
"integration" team, "customer service" team, complaints department
Response from Epos Now
Hi David G,
Thank you for sharing your feedback with us. We’re genuinely sorry to hear about your frustrating experience, and we sincerely want to help resolve the issues you’ve faced.
Unfortunately, we couldn’t locate your account with the details provided. To better understand and investigate what went wrong, we kindly ask you to send us more information, such as your account number, email address, and business name, to [email protected].
We are committed to providing a system that meets your needs, and we hope to turn this situation around for you. We look forward to hearing from you soon.
Kind regards,
Epos Now
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Bad company
Reviewed on 2024/10/16
Very bad experience, they don’t care about you, just your money and never help you
Very bad experience, they don’t care about you, just your money and never help you
Pros
No pros at all, you have to setup everything yourself and when you have a problem they will tell you one day and time they can call you, if you don’t answer have to do all the processes again
Cons
Customer service is terrible, they lie all the time and never solve any problem for you, for all those years I always had to do everything my self
Response from Epos Now
Hello Edney C,
Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.
We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at [email protected].
Thanks again for your share,
Epos Now.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Epos review
Reviewed on 2024/07/23
Enjoy using this product and would recommend to other company’s. Customer service was exceptional...
Enjoy using this product and would recommend to other company’s. Customer service was exceptional especially when we had a problem with it. [sensitive content hidden] was amazing and fixed it quickly and super polite !
Pros
Epos is easy to use and perfect for businesses. We only use a small factor of the elements available. But it’s perfect and clear to keep track of all our sales and stock.
Cons
Having regular updates that would happen automatically. And staff compared to a sales graph or table (in takings and who was clocked in) would be helpful to someone like me who manages it from a separate company.
Response from Epos Now
Dear Eve,
We are sincerely grateful for your feedback!
Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
System Keeps Bugging Out, No in-Person Support
Reviewed on 2024/06/18
Terrible. Absolutely do not recommend.
Terrible. Absolutely do not recommend.
Pros
Nothing. The system bugs out and there’s no support during restaurant hours.
Cons
That it keeps freezing. Then there’s no support during restaurant hours. I am being charged for things I didn’t sign up for and then the number they give you to sort it out doesn’t go to the right person. On top of this if you don’t sort it out (which you actually can’t), they stop access to your system.
Response from Epos Now
Hello Liana,
Thank you for taking the time to leave a review.
We are sorry to read your comments and to learn about your experience to date.
We have been able to locate an account matching the details you have provided, and will endeavour to conduct a full investigation into your claims and come back to you directly. We will be in touch asap.
Thanks again for your share,
Epos Now.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good System
Reviewed on 2024/07/30
Good. The system is easy to use and simple for new staff to learn
Good. The system is easy to use and simple for new staff to learn
Pros
Easy to use and reliable. Quick and simple to get used to
Cons
Trying to fix an issue via telephone when the other person does not have very good english
Alternatives Considered
SumUpReasons for Switching to Epos Now
Better value and recommended by other to meResponse from Epos Now
Dear Stephanie,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent experience
Reviewed on 2024/10/28
perfect , [sensitive content hidden] was amazing, she went the extra mile to help
perfect , [sensitive content hidden] was amazing, she went the extra mile to help
Pros
everything, the staff are amazing, mainly
Cons
none every thing was perfect , the staff werw so helpful
Response from Epos Now
Dear Yahia,
We are sincerely grateful for your feedback! Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Was very happy [sensitive content hidden] service
Reviewed on 2024/07/25
Good service of [sensitive content hidden] was very excellent
Good service of [sensitive content hidden] was very excellent
Pros
The customer service of [sensitive content hidden] was excellent. She sorted my problem
Cons
Service of [sensitive content hidden] was very good . She helped me in sorting my problem
Response from Epos Now
Dear Javed,
We are sincerely grateful for your feedback!
Hearing about your positive experience with us fills us with joy.
Your kind words mean the world to us and will be shared with the entire team.
If there's anything else you'd like to share or if you need further assistance, please don't hesitate to reach out.
Thank you once again for choosing Epos Now.
Best regards,
Epos Now
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very competitive commission rate and great customer service
Reviewed on 2024/07/30
Easy to use, everything arrives already setup and great customer service
Easy to use, everything arrives already setup and great customer service
Pros
Easy to use , sales, revenue and payroll reports are very good.
Cons
Have to pay extra to link your account software and online payment system
- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst pos system and after sale support
Reviewed on 2024/04/04
Worst ever would never recommend to anyone
Worst ever would never recommend to anyone
Pros
Nothing you guys will regret and always feel gutted why you decided to join them
Cons
Worst worst company ever
Will only charge you un-necessarly
Had their worst lagging system which lagged forever and they still want to charge you for what you have never signed up for and the guy who signed you up with all the promised becomes ghost all of sudden and customer service team is the worst whatever they say they never do it.wont be going to these rip offs ever again and won’t recommend anyone else either stay away from them otherwise you will regret like me.
Response from Epos Now
Hello Vikram S,
Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.
I am keen to help you resolve any outstanding issues.
please feel free to reach out to me and my team directly at [email protected].
Thanks again for your share,
EposNow Digital Team.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
EPOSNOW IS A SCAM!!!!
Reviewed on 2024/10/15
The worst nighmare ever...the lies is unbelievable in that they promise you everything you ask for...
The worst nighmare ever...the lies is unbelievable in that they promise you everything you ask for but 1/2 the options aren't available & you DO NOT GET YOUR MONEY BACK EVER regardless of who you complain to & no messages are EVER returned...STAY FAR AWAY FROM THIS COMPANY IN THE U.K & I cant believe they infiltrated the U.S...but it's a matter of time before everyobe will see who they are!
Pros
ABSOLUTELY NOTHING!!! There is no liking other than the monitor looks a little appealing but thats it!
Cons
There's nothing at akl to like the most or the least its 100% a scam & a disaster to understans,operate & dealing with the staff?? It would be MINIMUM 10 pages long as to addressing that specific issue of incompetancy...basically what I'm saying is DO NOT ENTERTAIN EPOSNOW! Thats the warning.
Response from Epos Now
Hello Sam P,
Thank you for taking the time to leave a review. I am sorry to read your comments and to learn about your experience to date.
We requested further details in order to locate your account with a view to resolving any outstanding issues, please feel free to reach out to me and my team directly at [email protected].
Thanks again for your share,
Epos Now.