RENTALL Reviews
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159 Reviews
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Software for an affordable price.
Reviewed on 2018/01/26
A very nice product at an affordable price.
A very nice product at an affordable price.
Pros
We are using Navotar for last 4 years.They are a really an innovative company managed by young IT/computer professionals which is a really nice feature, so they can implement their ideas in this creative product.They came with a lot of new features at an affordable price.if I have any issue I can reach them by call or email and most of my issues are resolved in less than 30 min.
Cons
need some fix on the reservation calendar.need some update in the reservation pdf which I already discuss with them.They offer to fix it soon.
Response from RENTALL
Thank you Joji Abraham. Great working with you.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Support
Reviewed on 2019/12/29
The developers has excellent support. They can adjust the software for your company needs
The developers has excellent support. They can adjust the software for your company needs
Pros
User Friendly. Excellent support from the developers.
Cons
I haven’t used it yet. But wil start using it in 2020. We are still busy setting everything up.
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Rentall
Reviewed on 2023/02/17
terrible
terrible
Pros
There was nothing I enjoyed about Rentall
Cons
unhelpful customer service, many details were left unclear of how to utilize program and no flexibility to customize anything to my reflect company image
Response from RENTALL
Thank you for your candid feedback.
We're sorry to hear about your unsatisfactory experience with Rentall. Understanding that our customer service did not meet your expectations and that you found our program rigid and unclear is concerning to us. We are committed to providing clear, helpful support and versatile solutions that fit our clients' unique needs. Based on your feedback, it's evident we have areas to improve. We are currently reevaluating our support training and program flexibility to better serve our clients. Your concerns are important to us, and we would like to understand more about your experience to make the necessary improvements. Please reach out to us at [email protected]
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good software but could use some improvements
Reviewed on 2023/02/16
This is a large improvement over handwriting all of our qoutes. We enjoy the software and hope we...
This is a large improvement over handwriting all of our qoutes. We enjoy the software and hope we can make the changes over time to help us save more time and use more of the functionality of the software
Pros
Writing quotes is quick and easy. Easy to reference previous quotes and change them.
Cons
We are struggling with getting the online booking feature active. We have multiple changes we need to make that a phone call would help but we are forced to do ticket based corrections that with as busy as we are make it tough to finish the edits. Could use a better customer service department.
Response from RENTALL
Thank you, Ryan! We appreciate your feedback and are glad to hear that our software has been a significant improvement for your quoting process. Rest assured, we are committed to continuously enhancing our software to help you save more time and unlock additional functionality!
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Base product is great but very buggy and very slow customer support. I would not reccomend
Reviewed on 2022/08/26
The base product is a good idea and has many useful features. In reality though day to day use of...
The base product is a good idea and has many useful features. In reality though day to day use of the product is buggy. Customer facing emails and PDFs are often wrong, displaying wrong pricing etc. which causes a lack of trust with our customers.
Customer support is painfully slow to respond and often responds just saying we will look into this and then nothing happens or offering to make me pay to fix things they should fix themselves.
Pros
The basis of the product is great. It has all the features you might want from this kind of software. If it wasn’t for the bugs and lack of customer support it could be great.
Cons
Many critical bugs - people cannot sign e-contracts on safari on mac or iPhone. Major problem which has existed for the 2 years we have had the software and still hasn’t been fixed. E-contracts are illegal in Hawaii, allowing for CDW to be sold without explaining it. I suggested a change for this many months ago and was offered the option to pay $2,500 to fix it. This is unacceptable. The plug-in often has issues that doesn’t let people book online. The plug-in has no Google analytics support.
The worst problem for me is the very slow and often non-existent customer support. They often respond days or weeks or even months later (even though advertised as 24/7 on their website). Critical issues which I have brought up to them are often not fixed at all and even worse they have tried to charge me to fix them.
Quickbooks integration is TERRIBLE. Do not purchase if you are looking for this. Any customers who are already in your system will not have their invoices synced. Tax rates are not matched, you cannot edit invoices once they are copied to quickbooks to fix the tax rate as it says another user is working on this at the same time. It wastes more time than doing the invoices manually.
Response from RENTALL
Thank you for this review, Robert. We are sorry that there were times when the service wasn't adequate for your needs. We are improving our Onboarding services and on-demand support in response to feedback just like this. We want to provide services that match the needs of our customers. Thank you again for the feedback.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
You get what you pay for
Reviewed on 2022/06/09
The customer support is terrible. I've been with Navotar for 7 years but since Rentall bought them...
The customer support is terrible. I've been with Navotar for 7 years but since Rentall bought them out it's taken a dramatic downturn in customer support. No issues get fixed, no replies and it's really hurting my business. Also don't trust the servers they are using. Credit Card information has been stolen from my customer database before. Trying to find another solution at the moment. What a shame.
Pros
It is inexpensive and looks nice on the surface. Loaded with features but lotst do not work.
Cons
There are so many errors in the software it's hard to find where to start. The invoices don't calculate tax or the sub total properly, the payments section does not calculate the invoice totals properly, causing the agreement to stay on "pending payment" or cannot pay at all. The rental agreement does not populate the fields properly.
Response from RENTALL
Hi Dion, Thank you for sharing your feedback and for also being our loyal customer for the past 7 years. We understand that some of the recent updates we have made to the system have not met your expectations. We will try our best to improve our product and understand the differences in each customer's requirements. Please don't hesitate to reach out to [email protected] referencing this review, so that we can help you and discuss any further concerns or suggestions.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
worst system ever seen
Reviewed on 2022/05/16
I never recommended
try to get back our money
IF I GET BACK MONEY
we definitely go with another...
I never recommended
try to get back our money
IF I GET BACK MONEY
we definitely go with another product
Pros
No one co operation
same error coming again and again
only they doing temporally solution
hard to contact them
Cons
very bad
wrong calculation
we have to calculate manually and keep the record
otherwise we cannot run the business
Response from RENTALL
Dear Lalith, thanks for taking time to write a review about your experience with RENTALL. We understand your frustration and apologies for any inconvenient caused. You were part of our core system migration which we transferred all the Navotar customers into our next generation RENTALL software product. During this migration period, we have encountered a few issues and all the critical issues were resolved as quick as possible. As mentioned via email, effective from 1st of June 2022, all the issues were resolved, and the system is upgraded with latest tech and features to support our customers to be prepared for upcoming trends in the rental industry. we would welcome you back to see all our new features with a discounted rate - feel free to reach out to us.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Navotar is awesome!
Reviewed on 2021/05/21
Navotar and it's team is always available to me. I send a very large amount of emails to the...
Navotar and it's team is always available to me. I send a very large amount of emails to the support team looking to have certain aspects customized for our particular business needs and every thing I have requested has been modified for us and has been done so in a very timely fashion. I enjoy the complexity and functionality of Navotar and feel that our company will grow right along with Navotar.
Pros
My favorite part of using Navotar is the flexibility that the software has. The support team is always available to help make modifications to the software to customize it to our specific business needs
Cons
I have no major complaints about Navotar. There are 2 features that I would personally like to see. I would for there to be a feature that allows the notes section from a customer profile to auto pop up on the screen when that customer is selected for any reason and would also like to see the notes that are typed in on the vehicle inspection report to print out on the vehicle inspection page. Those are just preferences and overall Navotar is still a 10/10 for me.
Response from RENTALL
Thanks for the review. We are glad to have you as our customer
- Industry: Computer Hardware
- Company size: 10,000+ Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Navotar
Reviewed on 2018/08/22
Pros
Is great for small companies, no necessarily needs to be a multinational.
Cons
too many things need to be setup manually
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Auto Rental Software
Reviewed on 2019/04/12
Great customer service team, they get right back to you when you need something!
Great customer service team, they get right back to you when you need something!
Pros
Lots of features that can be customized to the way you want to do business.
Cons
The app is useful if you're making a quick reservation, I wish there were more features.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Navotar Car Rental Software
Reviewed on 2019/12/31
Our organisation Pleasure Drive LTD was searching for new programming hardly any months until we...
Our organisation Pleasure Drive LTD was searching for new programming hardly any months until we discovered Navotar and now we are genuinely appreciative to discover it. It is extremely simple to utilise, quick and client interface is a grind. Highlights that it brings to the table are extremely interminable. My administration is particularly fulfilled having navotar ready and as our rental programming accomplice. I can tell that client care is one out of millions, each time they step up and in brief, they are prepared to help. On the off chance that anybody has second educated for Navotar, think no more, cause it is an extraordinary incentive for cash we get!
Pros
The cloud bases availability make it simpler to utilize the framework from anyplace, the versatile application is extraordinary and fills a similar need. The group is promptly accessible to help if there should be an occurrence of any issues. Simple to learn and utilize. My group has gotten exceptionally effective since we took this item. this product we can monitor every one of the understandings, simple to pull up last past understandings, the outline of the vehicle, cost sheets, everything is exceptionally advantageous. This is the eventual fate of vehicle rental programming in the market. Try not to spare a moment to begin working with them immediately. You will be dazzled their product. I energetically prescribe this to anybody hoping to switch their current vehicle rental programming or even need to begin a business even.
Cons
A few things are not customization which I have just talked about with their group and would be done later on refreshes.
Response from RENTALL
Thank you Avinen Permall. Great working with you.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Rent a Car Software
Reviewed on 2020/02/12
This software is great, friendly, very interactive and easy to use and read. It has helped us a lot...
This software is great, friendly, very interactive and easy to use and read. It has helped us a lot in the operation taking in consideration that the rent a car business has a lot of work to be done so is very important to use a very good system like Navotar is.
The customer service and all the navotar employees are always great and have a solution for any requirement I may have.
Pros
- Easy and friendly interface.
- Simple to set it ip.
- Easy to train employees.
Cons
- There is space to be improved in online plug in but as always have been, it is impriving on daily basis.
Response from RENTALL
Thank you Sergio, great working with you :)
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable solution. Using for a decade now
Reviewed on 2019/01/25
Overall, we are more than content with the solution. That’s the main reason which didn’t make us...
Overall, we are more than content with the solution. That’s the main reason which didn’t make us consider any other solutions for the last 10 years. The subscription charge is very reasonable and is worth it for the solution they provide.
Pros
We are using Navotar from the day they launched the solution. We are using the system for almost 10 years now and they never failed to meet our needs. We are using all their solutions, they developed our website with the online reservation plugin and the website is maintained by Navotar.
We started getting many online bookings once we implemented their online reservation plugin on the website. Great customer support!
Cons
We are happy with the product and services Navotar provides, but one thing we were hoping to have is a GPS solution integrated within the system. They promised they will launch a solution very soon.
Response from RENTALL
Thanks Shawn
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Software
Reviewed on 2021/12/20
Very Good
Very Good
Pros
Features, Easy to use, Service, problems solving made easy
Cons
Nothing its very easy to use software everything we need
Response from RENTALL
Thank You for your review Shawn!
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Awesome Auto Rental plateform for online and Contactless operations
Reviewed on 2021/04/28
Pros
Coming from a non-rental experience background. The Navotar extensive team provided the needed online training and cooperation to exceed my expectations in providing a complete bilingual (English and French) website experience.
Looking forward to continuous support to continually adapt to my customers changing needs.
Thx to the Navotar Team!
Joey
Cons
The French version of the website was not built and needed to provide support but glad they were up to the task and did not let me down my exhaustive list of detailed corrections.
Way to go Team!
Response from RENTALL
Thank you Joey
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Fleet managements
Reviewed on 2022/03/28
Overall experience N/A
But my team want to request to more option as below
- Request Form of...
Overall experience N/A
But my team want to request to more option as below
- Request Form of Maintenance (Can print out with Maintenance History attached file)
- Inventory Stock Control
- Quotation of Charge
Is this possible to have or not please let me know. thanks
Pros
Dashboard, Vehicle status, Customer information, and agreement.
Cons
About reports some are not friendly to use
Response from RENTALL
Thank you for your positive review Sothy! Get in touch with us to know more! We are always here to help.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Reservation and Online Booking
Reviewed on 2019/09/11
Pros
Ease of use of the system and best customer support.
Cons
Navotar helped us a lot in managing our reservations, rental agreements, fleet (maintenance and vehicle registration) and customers. I realized how easy it is to manage a growing fleet with their system. It's a must for starting a car rental business. Hoping they will always update the system with the changing demands of technology of the customers.
Response from RENTALL
Thank you Alfred. We really appreciate it.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Navotar System is Awesome!
Reviewed on 2020/06/16
The system was installed very quickly with tremendous support. Any time something has come up where...
The system was installed very quickly with tremendous support. Any time something has come up where we need help, the response has been quick. We are very pleased with how simple the system is to use and all the features it offere.
Pros
Features and use are so user friendly. Easy to train new employees to use the system. Support has been extremely good as far as timely response.
Cons
At this point our company is extremely please with the support we get and the system ease of use and features
Response from RENTALL
Thanks for the feedback Kevin Alder. It is a pleasure working with you.
- Industry: Transportation/Trucking/Railroad
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
My review
Reviewed on 2021/12/29
Pros
It’s simple and easy. Dashboard is vibrant.
Cons
It takes 6-10 seconds after click to change page. Tax amount is not accurate. Could be faster.
Response from RENTALL
Thank you for your positive review Emran!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Company to work with!
Reviewed on 2016/06/23
I met the Navotar Team in Las Vegas convention Auto Rental Show in Bally's Vegas. Visha and the...
I met the Navotar Team in Las Vegas convention Auto Rental Show in Bally's Vegas. Visha and the rest of the team introduced this software there and I was impressed at first sight. They have successfully worked on many other rental companies including luxury and exotic businesses as well.
Pros
The software is easy to maneuver through. The greatest thing about this is that the Navotar Team replies back so fast when there are any issues that need to be resolved or improved. This software is Apple Product friendly and is so responsive with any mobile device.
Book or create a reservation with your phone or tablet in minutes!
Also gives you the option to take pictures of the vehicles and have the customer sign right there in front of you so both of you agree if there were any damages prior them renting it out.
This is the future of the car rental software. Don't hesitate to start doing business with them right away. You will be impressed what their team is capable of. I highly recommend this to anyone looking to switch softwares or start a business even.
Response from RENTALL
Thank you so much Sam Chong. Happy to work with you!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent app for fleet management company
Reviewed on 2020/09/23
It was a pleasant experience with very professional and friendly customer service backup
It was a pleasant experience with very professional and friendly customer service backup
Pros
It’s user friendly and a very stable system
Cons
We had indeed change some of our business processes to suit the system workflow.
Nonetheless it was a blessing in disguise and the revised processes turns out to be more efficient
Response from RENTALL
Thanks Jeffrey. Great working with you.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer Information
Reviewed on 2019/02/25
Excellent service from Shree. Extremely quick and professional help who guided me through the...
Excellent service from Shree. Extremely quick and professional help who guided me through the process. Got the issue solved very quickly and efficiently. Thank you for your help.
Pros
Very Easy to Use and navigate with the help of Shree.
Cons
I had no negative experience as was guided and helped throughout the process.
Response from RENTALL
Thank you Susan. Great to work with you.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Its great software
Reviewed on 2018/01/25
Pros
this software is easy to use , keep track of all the agreements, easy to pull up last previous agreements, Summary of the vehicle , expense sheets , everything is very convinent
Cons
the only issue we are having which is not big issue is littel difficult of keep track of the parking tickets , when customer rent car and get parking tickets
Response from RENTALL
Hello Tasnim Zafar, thanks for the positive review. The parking ticket tracking is already available in the software. One of our support agent will contact you soon to explain about this function.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
This software is perfectly matching with current requirement of my company and enhances the...
Reviewed on 2017/09/12
Pros
Navotar is the best system because it offers affordable and complete features to our requirements, such as quick lookup, fleet utilization, Vehicle Depreciation Register Report, Reservation Quote Report,Payment Details, Financial Summary, Location Profitability Report ,rate management and other reports.
Cons
If navotar can include the online booking and payment systems then it will be 100% perfect system in this industry.
Response from RENTALL
Hi Gayan,
Thanks for the email. It is nice working with you. We obviously have Online Booking and Payment Integration :)
Your respective Account Manager will get in touch with the details shortly.
Thanks
Team Navotar
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Nice Software
Reviewed on 2020/10/05
Pros
The most convince car rental software I've ever used
Cons
the inventory was not enough, there is only 50 cars free inventory,
Response from RENTALL
Thanks Ray. Great working with you.