ContinuLink Reviews

There's nothing really that I like about this software. For the purpose that I am using it for, it doesn't offer anything beyond other softwares on the market. It's complicated to use (three different ways to enter meal breaks; each resulting in a different invoice and none of the invoices reflecting the correct shift/meal) and old-fashioned in lay-out.

If your agency is not licensed for medicare, do not use this software. Customer service only goes through submittal of tickets online. Cannot talk to a person. Being the small agency they will take your problem as a 'suggestion for future changes'. Maybe if you are a large agency with more than one location and serving over 1000 patients in Medicare, they pay attention. Not to our agency. Never solved anything for me. You cannot charge state taxes. Billing shift differentials always brings out the invoices incorrectly no matter how you set it up. Most often after submitting a support ticket, there is no response. Any suggestion in the past years from their support did not solve the invoicing problems. It creates a weekly nightmare of manually adjusting wrong line items and sitting there with your calculator adding up the new totals. Stone age. They don't care. Whole lay out very old fashioned and stiff. Doesn't work with Mac. Doesn't work with any other browser than Explorer which annihilates the options for android phone or iPad. Most horrible experience on a daily basis and for the extremely high monthly subscription an absolute rip off. Because it doesn't do it's job for us. They don't care for the small fish and they should rethink offering themselves to small users if they don't want to be bothered.

I appreciate how there are so many different reports you can run to find the information you need.

I dislike the way the schedule calendar is set up. I wish it was more user friendly to navigate through client and caregiver shifts.

[SENSITIVE CONTENT HIDDEN] made this transition very smooth and easy. I would not hesitate to work with her in the future.

Nothing really, we had to introgate with Tellus

[SENSITIVE CONTENT HIDDEN] at the Help Desk. She is always so helpful and knows so much about Medicare billing and the complex world of Oasis submissions. She really knows her stuff and we are lucky to have her.

Can be complicated sometimes. Lots of steps to change a payer. Could make it much easier to have the choice to choose all visit types to change the new payor at once. Not one by one by one. Very time consuming.

We work in one system, scheduling, invoicing, payment application , aging. We do not have to use multiple system to complete a task or to research.

Not a thing, I have used many software for Billing and Continulink is the easiest system to navigate.

Use C-Link to schedule our employees with our clients as well as keeping client records and information. Reporting works well!

Customer service can tend to be slow, we have had a few hiccups but have been working with C-link now for going coming up on four years. Works well for our current needs.

I like customer service they are very helpful.

I would like to see a box on the navigation bar that you can putt in the items that you use all the time so you aren't always having to hunt for them.

The product Igea is extremely easy to use. Its directory is self-explanatory, and it's easy to accomplish or search for what is needed. The system is very consistent with its speed and the process to finish work. The quality is top-notch! Everything is really professional, and the printable work is very nice.

Any problems I had were resolved quickly by calling customer support.

cloud based. it does accommodate three businesses: healthcare; unskilled care; staffing. the point of care system is fairly easy to use. the system does not go down often.

reports are inconsistent. the caregivers constantly have sync conflicts. there is very little customer support. No api for integration

I love everything about this software. The software allows you to run your business and review it from many different angles from all standpoints of the business.

One thing that I don't like about the system, is how the system will often 'freeze' or run slow, especially on Monday's. In addition, in the paraprofessional assignment sheet section of software, when saving a plan of care a 'saved successfully' icon will appear and disappear in green - I'd prefer the 'saved successfully' is listed on the screen as it does in all other screens when you make changes to save.

If you use the system as designed, you will be kept in compliance for all orders and payer authorizations.

As with all systems , sometimes the options can be overwhelming.

User friendly. I've used many different medical software's.

The time it takes to do e-billing, going back and forth between invoice manager and file manager for every payer.

Easy to use. Multiple report that are beneficial.

Multiple steaps at times to complete a task

It's web-based and can be used for our skilled department as well as private duty. The vendor has been very pleasant to deal with.

In our previous system, we had the ability to look at multiple staff member's schedules simultaneously and could drag client appointments from one person's schedule to another. We have lost this ability with Continulink and have to create/learn a completely new process for sc,heduling. In terms of the vendor, overall they have been fantastic to work with but our sense is that the company is very busy and turn around times on answering our questions/fixing problems has been inconsistent.

I love that we are able to access what we need to anywhere. Also, that we can easily communicate a clients needs with the caregivers.

There isn't really anything I can complain about. Once I learned the system, it was relatively easy to use.

The functionality is easy for our aides to use.

It does not pull what you type in the special instructions to the printed visit note after visit completed.

I like the Medicaid billing features for my location.

There's nothing I really don't like about the product, personnel, or services.

The remote assistance are helpful and patient explaining. The training person are helpful. But the Sales person is dishonest

Sales person will tell you deceiving things like things are included then once you sign up it hit you in the face and they tell you have to pay for those inclusive product. I will not trust the sales person.