Khoros Care Reviews

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8 Reviews

- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great help to manage the content of social media
Reviewed on 2018/02/27
Pros
It is a very useful tool to control and monitor the contents of social networks and offer an immediate response and a better customer support service, it is easy to use with a friendly platform that also allows assigning a specific content to the work team
Cons
You have to improve the post tracking tool, in addition to the use of automatic words and tags so that you do not miss any information that is not within the content that interests us
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Khoros Care review
Reviewed on 2023/03/25
Responding to customer messages.Managing social media accounts in one.
Responding to customer messages.Managing social media accounts in one.
Pros
Khoros Care intergrates all social media accounts like facebook, linkedin, instagram and Twitter. You're able to respond to all customer queries in real-time and this improves customer experience.The tool provides a report showing service levels, response time, total traffic received and responded to.
Cons
You have to pay more money incase you need more accounts.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good experience although we continuos learning
Reviewed on 2018/02/22
Pros
- It is easy to use in the first step
- If you can use the fasttrack point you can see that are very useful
Cons
- When you need to do special things the tool it's a little bit more complicated.
- I would like to see the same structure in LSW that the structure that I have in the community. This must be happen in real time.
- I would like to have the tool in spanish.
- Industry: Telecommunications
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Khoros Care Review
Reviewed on 2023/02/08
Khoros care is a great tool for brands to manage their social media platforms and handling customer...
Khoros care is a great tool for brands to manage their social media platforms and handling customer queries.
Pros
- Khoros Care intergrates all the companies social media pages i.e Facebook, Twitter, Instagram, Linkedin thus customer queries sent on any channel are well received and responded to by the administrators in real time.- Khoros has a reporting tool were agent productivity is extracted, it shows the number of responses, response time, service levels, total traffic received and traffic responded to.
Cons
So far the application serves it's purpose well, there's nothing i dislike about it.
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Khoros Care User review
Reviewed on 2023/01/02
Pros
Robust and intuitively developed to maximumly support digital customer service, excellent at workflow management with it's queue management, priority routing and configurable automatic routing of incoming traffic as opposed to "Cherry-picking", it's rich reporting and analytics functionality enables in-depth analysis and granularity of performance metrics, ease of integration with all your socials.
Cons
Absence of customizable report templates for historic raw data dumps

- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best platforms to manage social media
Reviewed on 2018/02/18
Pros
Is a very friendly platform, easy to learn to use, it is a very useful tool to handle a large number of aspects of social media, it allows you to track and analyze the different data, conversations and volumes of aspects that are made in the media
Cons
The platform does not present major problems, perhaps certain aspects of the mobile application could be improved much more to facilitate and expand its use
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An enterprise-grade CRM for large customer base companies
Reviewed on 2019/08/02
Pros
Khoros Care has a great User Interface and is powerful in responding cross-channels. The ability to connect customer profiles to external tools as well is great.
Cons
Khoros Care has a lot of tiny bugs and nuisances that aren't high enough of a priority/impact for Khoros/Lithium to fix them.
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple.
Reviewed on 2018/07/10
Pros
It's intuitive. I downloaded it, installed it, and it guided me through exactly how to get started with it.
Cons
I suppose the banality of social media in general, but that's not really a knock on the application.