Hostaway Reviews

This is not Just a software for property management,
it is a smart soloution to handle all of tasks

almost nothing i am really surprised from how easy is it

Since I have connected with [sensitive content hidden] on the tech support team, I have been very pleased. She is extremely knowledgable and helpful with teaching me how to do my set up. I appreciate her patience and willingness to walk me through my set up troubles.

Until we received a way to contact [sensitive content hidden] directly, support was very difficult. I believe the company should make a direct connection part of the protocol for users.

easy to use, very fast and the mobile app for all users (cleaner, managers etc)

yes, we do have more sellers than booking and air bnb such ascompaniestour operatorsconciergesand it is not possible to define them-+invoicing is troubleintegration in invoicing softaware

[SENSITIVE CONTENT] is an amazing customer care agent. He responds very quickly and is very kind and patient. He is also an expert in Hostaway and very sharp. He has helped me solve my questions or concerns on a few occasions now, and he provides excellent customer care every time. Customer care is a considerable component of any PMS so I'm thankful for Hostaway's great consistent support.

N/A. The only recomendation I have would be more automated SMS notifications to users (cleaners) such as "New Cleaning in Addition for {listing} on {checkout date}" or "Friendly Reminder of Cleaning Today {check out date (sent day of, 3 hours prior checkout)}. And also a better visual view of the calendar specifically for cleaners. Such as a monthly calender view with all the users (cleaners) assigned tasks (cleans).

Everything! The ease of use and coordination of rental platform information has absolutely been the best

Nothing...I love it all. Great program for any property manager.

Their sales pitch was very strong and elaborate

We had their sales rep falsely represent the company and their software functionality to close the deal. Once we started we realized the tool does nothing he said it would.. beware as this will cost you more time and money than the “solutions” it gives. The tool has so many bugs and quirks.

The worst part is that 7 days later when we asked to cancel they kept our full onboarding fee and full subscription fee! Even tho they alnowleged they mis sold us, we had to dispute with our credit card because they went radio Silent. Bad business and bad software. Betters are out

Came over from Guesty where NOTHING was working. Hostaway actually syncs properly everywhere and it's entire platform is built out in such a way that allows me to run my business.

Needs ACH payments and maybe ability to sync with my bank account.

Fast to load, great features, pleasant overall look, easy for end users

logo customization could be better, needs more fonts for booking engine/website

Has an amazing service, always accurate

We don't have any problems with the product

Great for renting you listings in multi platforms

Not every site is working with it hopefully in the future

I checked out probably 20 different PMS solutions, and had individual demos of about 10. Hostfully was in my top 3, here's why I went with them.

1). Easy interface, web-app enabled for 90% of what my managers need to do day to day, so it's easy to deal with on the go.
2). Top tier API integrations with the platforms I cared most about, VRBO and AIRBNB.
3). Their sales rep was really knowledgable and anything he didn't know he followed up to find out the answer. I've found that their support and onboarding team has been incredible. Shakeel, my account rep, is so responsive and knowledgable!

I am loving using this software so far and would reccomend it for anybody who is focused on the Vacation Rental business. I don't know it if it's a good fit for Hotel management, I don't think that is their primary market, but for STRs it's pretty much 5 stars all around.

Nothing that has bothered me yet. I think it would be nice if there was a bit more pricing tools and options, but if you are connecting to a third party Pricing Management solution (which I'm going to be doing soon) then it doesn't really impact your workflow.

The thing I like most about Hostaway is the ease of use. I manage my properties while working another job, so I need automation. The automated messaging and task creation with saved checklists really saves a ton of time. My cleaner also really likes it because he can just update the cleaning tasks via the app. I really only have to answer one-off questions from guests because I'm able to seamlessly communicate everything through my automated messages.

The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting. If there's something that could be better, it's easy to communicate with the support team and find out what I'm doing wrong or have them plan out an update. Even though the team is in a different time zone, I always get responses within 24 hours and everyone is really nice. I already love the product, but knowing that things will continually improve is what makes this product a no brainer for me to use.

The booking engine could look better. I used the WordPress plugin and don't love the overall look; however, I figured by the time guests get to that point on my website they're already very interested in booking and won't be turned off by the look.

Value, great bang for your buck.
A dedicated, response customer support platform (primarily email), who are responsive to concerns and suggestions.
Intuitive features that are both efficient and elegant: channel manager, calendar, and listing manager
A company that seems keen on evolving to continue providing a solid, affordable product.

A little lacking on the direct booking side (which may be more valuable to me than most). Hopefully they will add line item charges soon.
Other weak points have continually improved or been added including messaging, invoices, and other listing/channel management features. So some still exist but I imagine would be address if requested.

From the onboarding to nowadays daily use, everything has been comfortable, the support is really useful aside their help center.

Nowadays, my main issue is about a calendar feature, which is pricing rule set. Indeed, it's develop for Airbnb but not yet for our Booking Engine and Abritel. The product team seems working hard to launch this new step.
Finally, maybe the app could be a bit more develop. That's really to spot detail, my overall opinion is amazing.

when I initially decided to move forward with Hostaway, the decision was based on features and benefits.
As I am getting more familiar with the value it offers, the support team is outstanding and hands down what I like about most. They are knowledgeable, quick, and responsive. They really do care about your business and how to help you become more successful

there is a bit of a learning curve because of all the features and detailed reporting it offers. "Getting what you pay for" definitely applies here. with Hostaway you get a ton of support, a great product and the best value for a PMS.

We like everything about the software but most of all we like the dedication to improving the software. There are constant updates and additions.

I did not like that there originally was not a calendar widget which could be integrated with our company site but that has recently changed.

We did several demos on different PMS companies. What I learned is that everyone offers something different. Hands down, Hostaway has been the best fit for our needs and the customer service is nothing short of top-notch. Highly recommend them!!!

Every software is not going to have all your needs but Hostaway has worked with me, listened, and responded to all my needed request. I'd love to see automated smart responses and few other efficiencies added to the PMS but this company is passionate and committed to working with the client and I feel like a partner with this team rather than a customer. I'm a big fan :)

I get to have an unlimited amount of sessions with techs that really know the system. The system has a lot of nifty features which I would never have been able to use without this wonderful onboarding process.

Minimum of 3 listings. I am paying for something I may use in the future but not right now. Although, based on my experience so far, it is well worth it.

The best thing hostaway has going is it's automatic responses and integrations. With that being said, the automatic responses do NOT work on VRBO and, despite claiming to be a preferred integration partner, the process to integrate with VRBO took over 1.5 months and resulted in dozens of double bookings

1) Inability to integrate with VRBO / Booking.com 2) If you need help, forget about them answering the phone or returning your voicemail. One of the key selling points was their promise I could always get someone on the phone. It's been 2 months and I've called about a dozen times, not 1 single time has anyone answered or returned my call3) Automated messages don't work with VRBO. This was confirmed by both sides but not presented upfront. So you still have to manually monitor VRBO 4) Their accounting is VERY limited. You cannot invoice / charge / or easily track charges 5) Be VERY careful when you onboard, I had 26 properties but they charged me for 32. Not only have they refused to refund me for the extra 6 units, but they keep promising to get me in touch with a "VP" or "Manager" - it's been weeks, no one has contacted me.

user friendly menu options. Ease of use. Integration to apps .Payment gate stripe connectivity.

1.On main window there should be an option to maximize the view of calendar by hiding the left menu view.
2.On invoice there is no logo or company details coming.
4.On the web portal link there should be a print to pdf option for the booking offered for guest to print out as there are some of the corporate clients who needs to get approval from their companies or get advance payments.
5.Tax option (City tax/DTCM Tax) missing where not able to set for eg 10 AED for studio/one bed room and 20 AED for two bed room- Also not possible to set if days are more than 30 days max Tourism fee should be 30 days x10 AED
6.There should be available meeting calendar for the support based on their expertise like finance or reservations or website so we can chose correct ones.
7.On boarding crash course initial 3 days is fine . But there should be follow-up calls from support as we develop clarifications once start using the software.
8.There should be an option to send some notification for example if we want to send guest arrival info to a building security/reception. Now possible to send to guest and CC to another email.THis case we dont need to inform guest.

I tried all the others but this one you can tell is constantly being updated WITHOUT impacting your day to day operations. I appreciate that very much

If they could take over all the integrations for all the other platforms, this thing would be a no brainer to have

The channel manager is always dependable and the guest messaging is great. Plus the brand new re-vamped Booking Engine is SOOOOOOOOOOooooo much better than all the rest.

The Tasks section could use a lot of work, and I find myself double-checking the invoicing, because sometimes it takes a while to update or you have to update it manually.

easy to use, accesible, and great customer and support service ([SENSITIVE CONTENT] is my favorite)

same options in the iPhone, and iPads as the computers

I have used multiple channel management software and Hostaway is by far the overall best. The pricing is very fair and the features are all very helpful to my business.

Implementing the software in the beginning was not very easy but once implemented and after a few months of the learning process it is now very easy to use

What I love most about Hostaway is the ability to organize guest info and messaging onto one platform which has enabled the fastest guest response rates of my entire career.

Many kinks in the system still as they are a younger company. But every day that I reach out to the support to report that something is either wrong with my account or something is wrong in the entire system, they immediately get to work on correcting the error no matter large. The last issue I flagged for Hostaway was something that negatively affected EVERY user of their software. They had this corrected in just a week. The most recent issue I reported was also something that affected every user and they are working hard even now to correct it in a timely manner. There may be many kinks to still work out throughout their platform, but their ability to accept my feedback to then correct it immediately makes them the company I want to stick with. They even take suggestions for additional features that a property management service can prove they need and they are currently working at developing a feature I suggested myself for Q2 2019 release!