Hostaway Reviews

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1295 Reviews

- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredible onboarding and features
Reviewed on 2024/06/14
Fantastic! I'm thrilled that we can promote our listings on multiple channels and manage them all...
Fantastic! I'm thrilled that we can promote our listings on multiple channels and manage them all in one place. Additionally, the support structure is excellent—the guides are very helpful, and you can always connect with someone at any time if you have questions.
Pros
I had multiple sessions with an onboarding specialist, [sensitive content hidden]. These sessions included setting up all of our listings across relevant channels and exploring all the features Hostaway offers. This included calendar sync, reservation management, smart locks, inbox integration with all channels, automated tasks like cleaning, Stripe setup for receiving payments, and creating our own website (which was very straightforward).
Without the onboarding and walkthroughs with [sensitive content hidden], setting everything up would have been a daunting task.
So far, everything syncs up well and on time!
Cons
The integration with Booking.com could be smoother, but this appears to be an issue on Booking.com's side, not with Hostaway.
Reasons for Switching to Hostaway
Hostaway's accessible and available support was a major factor in my decision. Additionally, the cost structure of Hostaway is more attractive to me since it is a fixed cost rather than a percentage-based fee. Furthermore, I understand that Lodgify and Guesty use third-party APIs, whereas Hostaway has its own APIs. This means I expect Hostaway to resolve any issues much faster without relying on third parties.- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Support Review
Reviewed on 2025/01/23
Host away has been easy to use, and so far the benefits of the costumer service has been incredible.
Host away has been easy to use, and so far the benefits of the costumer service has been incredible.
Pros
I love the softwares simplicity and I especially love their customer service. This was part of the reason I left my previous vacation rental software and I'm very glad I did! [sensitive content hidden] is our Hostaway integrator, and she does an incredible job. She is extremely vigilant and always answers asap !
Cons
I have not used Host Away long enough to write a negative review
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Onboarding with Hostaway
Reviewed on 2025/01/11
Just did the onboarding and setup. I don't have any experience in using Hostaway yet.
Just did the onboarding and setup. I don't have any experience in using Hostaway yet.
Pros
Price and very easy to communicate with guests from all channels in one place.
Cons
Not very flexible in adjusting reservations, basic accounting, basic owner statements.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hostaway knows what they are doing and they do it brilliantly
Reviewed on 2024/11/26
Hostaway is exactly the right programme for anyone who wants to rent out several holiday flats and...
Hostaway is exactly the right programme for anyone who wants to rent out several holiday flats and wants to keep an eye on everything despite automation. The platform is very intuitive to use and has everything you need and much more. After two months of using another programme that was less advanced and promised us the blue sky, Hostaway delivers what it promises - in every respect.
Pros
I really like how easy and intuitive the platform is to use, despite its complexity. Melania helped me with all my questions and she was also quickly available for questions in addition to the onboarding video calls.
Hostaway is the right platform for people who want to rent out several holiday flats and just want to do it a little more professionally. After creating the advert, you can let everything run more or less fully automatically - but it doesn't have to. The programme and the team behind it are great and I would recommend it to anyone. So far, I haven't found a single point that I don't find good.
Cons
There is no German support yet - but this is not really a con, because the English of all employees is more than understandable. A big compliment to Melania from the onboarding team and Léah from the sales team. Both made the introduction to the programme much easier for us.
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review Hostaway
Reviewed on 2025/01/10
Great experience so far. My onboarding was smooth.
Great experience so far. My onboarding was smooth.
Pros
Exhaustiveness of the solution. I can deal with a lot of my business tasks with Hostaway.
Cons
Although Hostaway offers financial reports, I find that they are not customizable or detailed enough to meet specific needs.
Reasons for Switching to Hostaway
Because my competitors was using Hostaway at that time.- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
It's a process, but Hostaway supports you
Reviewed on 2025/01/17
Pros
[sensitive content hidden] have all been very helpful from the technical support team. I've been really impressed by the level of response time and the overall on-boarding support.
Cons
There is a lot to the process of migration. It has been time consuming, but the support is always there throughout.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2025/01/27
The onboarding process was great. It was a good experience working with [sensitive content hidden]....
The onboarding process was great. It was a good experience working with [sensitive content hidden]. She was very professional and communication was great. Thank you
Pros
Very user friendly software and has everything I needed
Cons
would have preferred if connected to a larger arrear of OTAs
Alternatives Considered
Hostfully Property Management PlatformReasons for Choosing Hostaway
needed a software that will align with property management side of my businessSwitched From
eviivoReasons for Switching to Hostaway
not applicable.- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One Stop Shop!
Reviewed on 2025/01/17
Service has been fantastic from my onboarding specialist/trainer, [sensitive content hidden]....
Service has been fantastic from my onboarding specialist/trainer, [sensitive content hidden]. Quick, thoughtful, and knowledgable!
Pros
Direct booking website builder and channel manager/messaging.
Cons
Not the most intuitive design or housing/categorization of certain features. The interface could be improved to improve user experience. But it gets the job done as is.
Reasons for Switching to Hostaway
Specialists in STR channel management. Positive reviews from end users.- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Hostaway Review
Reviewed on 2025/01/25
It’s been a good experience. I wish the software was a little more easy to understand. Without...
It’s been a good experience. I wish the software was a little more easy to understand. Without [sensitive content hidden] we’d be lost. He’s been the most helpful.
Pros
I enjoy working with our onboarding agent [sensitive content hidden]. He is extremely helpful, attentive and has worked extra hard with us to understand the platform and to be successful with it. He’s patient and has worked with us extra and for that we are very thankful for being paired with [sensitive content hidden].
Cons
There is a lot to learn for someone who is brand new to the business.
Alternatives Considered
LodgifyReasons for Switching to Hostaway
Others in the business have used it that we know.- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Make the switch. It's worth it!
Reviewed on 2025/01/16
Very positive and happy so far. Definately worth the hassel of switching from another PMS.
Very positive and happy so far. Definately worth the hassel of switching from another PMS.
Pros
24/7 phone call customer assistance. Customer assistance is friendly, helpful, and knowledgable. 4 hour long on boarding calls to help with transition (Alma Gutierrez is great!)
Cons
Doesn't have a dynamic pricing option for the location of my remote property.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Customer Support.
Reviewed on 2024/11/12
[sensitive content hidden] made my experience with Hostaway and enjoyable one. He was clear and...
[sensitive content hidden] made my experience with Hostaway and enjoyable one. He was clear and concise he understood my concerns.
Pros
The sharing of screen and learning some new things on how best to run my business
Cons
There was nothing that I didn’t like on this occasion. [sensitive content hidden] was very helpful and easy to understand.
Alternatives Considered
Hostfully Property Management PlatformReasons for Choosing Hostaway
It was more for hotels and places that had many rooms or options at the same localitySwitched From
SeekomReasons for Switching to Hostaway
Price and support. I don’t remember entirely as it was too long ago.- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Good platform in general and support team keen to help
Reviewed on 2024/11/26
Reasonably good so far. Support team are helpful when there is an issue.
Reasonably good so far. Support team are helpful when there is an issue.
Pros
Helpful when there is an issue and quite proactive.
Easy to use
Cons
Needs further development for some user sections. Quite frustrating I cant give my Property Manager task bars on the calendar to assign cleans to the cleaners without giving her full Admin access.
Alternatives Considered
KigoReasons for Choosing Hostaway
They were bought out by Guesty so things were changing anyway, so we decided to look over all other products and carry out a full review of where we went next.Switched From
KigoReasons for Switching to Hostaway
Ease of use. Price competitively. Reputation for continuous development of product. No up sells of extra services. Once you paid your agreed price, you receive any upgrades as standard. The last point was the most important. Hated Guesty trying to upsell us when they brought something new out- Industry: Commercial Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
I used Hostaway for around 8 months now, im quiting...
Reviewed on 2024/02/26
Its good untill you start fact checking the data and incorrections and try contacting the support.
Its good untill you start fact checking the data and incorrections and try contacting the support.
Pros
Supports a few diffrent softwares API's, but most of the other channel managers now do too..
Cons
The company policies are terrible, and there is a significant amount of bugs. The support team often blames the user, but in my case, it was always the system's fault. I had to spend an enormous amount of time providing step-by-step instructions on how things happened, and even then, I was assumed to be at fault. They overcharged for the service by almost 2x. Luckily, I noticed it after a couple of months. However, the worst part was that I almost had to beg them and prove multiple times there was an overcharge just for them to realize they had charged double the service price multiple times. The same happened multiple times with their finance service. I undercharged my customers multiple times, losing a ton of money. The worst part was that the same issue occurred twice, and both times they did not even bother to look into their system. I had to spend about 5 hours on emails and video calls just for them to fix it. They also do not follow through on what they promise. After the first finance issue, I asked their support to agree to compensation if it was not my mistake; they would compensate for the error. In response, after the issue was finally addressed and proven to indeed be a system error, they sent a nonsensical ChatGPT answer back. I am extremely disappointed and very unhappy with the service. It was my most stressful 8 months out of all other services I have used in my 5 years of hosting using different channel managers.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simplicity and great support
Reviewed on 2024/11/22
Overall experience has been great so far! I would definitely recommend Hostaway to others. Ernesto...
Overall experience has been great so far! I would definitely recommend Hostaway to others. Ernesto made the onboarding process simple for me, which was my biggest reservation of switching PMS tools with having more than 30 active properties. There were no hiccups in the process and he was able to answer all of my questions and concerns quickly. The support team is also amazing and responds within minutes around the clock.
Pros
The pros for me are the support team and response times to questions and issues and the simplicity of the tool and how easy it is to find things. I have used other software that was so complex that I would get lost easily but that isn't the case with Hostaway.
Cons
The only negative I can think of at the moment is that the dynamic pricing tool doesn't have as many features as third party solutions at this time. But it is new to Hostaway so I'm hopeful it will be improving soon.
Alternatives Considered
Hostfully Property Management PlatformReasons for Choosing Hostaway
The primary reason that I left was value for the cost and also simplicity of use.Switched From
GuestyReasons for Switching to Hostaway
Hostfully did not have enough features that I needed.- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hostaway is hands-down the best channel manager I've used to date...
Reviewed on 2024/04/15
I really enjoy using the software and find the customer service to be superior to what I'd...
I really enjoy using the software and find the customer service to be superior to what I'd experienced so far from software services like this previously. I also want to note that this is a complex piece of software and does require some dedicated setup time... however, the customer support staff is really patient, a readily available, and are very friendly. I haven't ever been turned away by them without having my issue resolved - they're pretty great!
Pros
Top level functionality, great customer service, intuitive controls/menus/interface.
Cons
It's slightly expensive, but far cheaper than the past channel manager I've used; it also includes most/all of the add-on features from the 'other' channel manager but they are included in the service rather than additional services.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best property management software out there
Reviewed on 2024/05/02
Kyle initially called me to pitch Hostaway, but I wasn't really interested. Once he told me all the...
Kyle initially called me to pitch Hostaway, but I wasn't really interested. Once he told me all the options Hostaway offered and the low cost per property, I agreed to a consultation with Alex. The consultation with Alex was great, I signed up later that day. It wasn't a high-pressure sales pitch, which I really liked. I also liked that it is a month-to-month contract. That really tells you how confident Hostaway is in its product. Gabriel was our onboarding specialist, and he was outstanding! Super patient and extremely helpful.
Pros
It is a complex system, but once you finish onboarding, it's a simple process. Gabriel was our onboarding specialist and he did an outstanding job.
Cons
Nothing so far, it's been a great experience.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Second Year of using Hostaway
Reviewed on 2024/07/17
Very very good. I recommended it already to other companies.
Very very good. I recommended it already to other companies.
Pros
It has a lot of features, it is easy to navigate through different channels, easy to monitor your financials, your reservation creations and more. I find holidayfuture.com extremely useful as well. Also, inbox is really useful especially when using templates.
Cons
It can easily get disorienting with all these different features, while also custumer supports is not a 24/7 option which would be really needed.
Reasons for Switching to Hostaway
I have expereince on the product from other company and I found it very complete.- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hostaway is Best in Class!
Reviewed on 2024/05/13
5 Stars! Excellent platform so glad I chose it!
5 Stars! Excellent platform so glad I chose it!
Pros
Versatile.
Like the calendar layout.
Very detailed.
Lots of fields.
Nice Google booking engine - easy.
Prices and fees are great.
Best in class customer service - awesome!!
Cons
GENERAL:
Missing Hide button (you have to block your calendar before going live).
Go live button.
Mass email function?
Does it feed inbox to Breezeway and vice-versa?
Automated Messages: SMS Message cannot be longer than 140 characters.
Missing guest book that has a UI and is an app.
No workflow notices to PMS manager if owner makes a rate change in their own calendar – no approval process.
Missing an automated message for modified reservations.
No way to import previous reviews with past dates.
Owner statements are not automated to owner emails.
Cant upload videos.
CALENDAR
Preset holidays names on the correct dates, or allow owner to enter rolling date events such as their birthdays, etc.
Variable date increases button (All Listings) so I can increase all clients rates on certain dates.
Owner increases the rates, but we approve.
TASKS:
No pictures, videos allowed.
No payment method for completed tasks.
No requiring photos when done.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very powerful tool with very good onboarding and support
Reviewed on 2024/11/18
its a very good product, its complex but so powerful with all these funtions, the onboarding was...
its a very good product, its complex but so powerful with all these funtions, the onboarding was really good and Fatih helps me a lot to do all important settings
Pros
very fast, powerful functions, fast and reliable channel manager, powerful statistics, multiple booking engines, unified inbox with connection via sms and whatsapp, best onboarding team ever
Cons
translation to german (especially in the booking engine), some missing funktions for german market (adress and company name as standard field in checkin form)
Alternatives Considered
LodgifyReasons for Choosing Hostaway
missing functions, a little bit slow, not the right for more listingsSwitched From
SmoobuReasons for Switching to Hostaway
more functions, very fast, pricing, API,- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Huge Step Forward With My Business
Reviewed on 2024/01/18
I really cannot say enough about this software. So far, I am very impressed!
I really cannot say enough about this software. So far, I am very impressed!
Pros
I had been with a major competitor for five years. We had constant issues with our marketing being messed up and the cost was four times what Hostaway is charging us. Hostaway price was surprising low, the customer service and support was better than I expected, and so far I have had no major marketing issues using it.
Cons
I was able to figure out the system because I had been on a similar one for five years and had the help of great customer service and an amazing onboarding specialist. It took me many, many hours to set everything up correctly and I had several bumps along the road to figure out. The truth is there are a lot of options and settings with a platform such as this and it take many hours to set up if you have a lot of properties. The truth it is a bit more clunky to navigate and find everything. However, in the end there has been nothing that Hostaway can't do that competition does and we are paying literally a quarter of the price! I would highly recomend Hostaway at this point. I have been very impressed!
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent features, easy to use, fantastic onboarding
Reviewed on 2024/07/23
Our overall experience has been excellent. I could not have asked for better. Our onboarding...
Our overall experience has been excellent. I could not have asked for better. Our onboarding expert, [sensitive content hidden], is a superstar. He was friendly, helpful and efficient. He was always happy to answer our questions, including some that were "off topic". He made the onboarding process seamless, and super easy. I can't recommend him enough.
Pros
The things I love about Hostaway:
- Easy to use
- Enables us to connect to more platforms than we could before
- Enables us to have a professional booking engine on our website
- All messages, from any platform, can be answered in Hostaway
- Excellent reporting, including the ability to customise our reports ourselves
- Easy to see what channels we're connected to, and to manage the connections
- Intuitive to use
- So many features that are not available on other sites
- Onboarding was very comprehensive and extremely well done. [sensitive content hidden] was an excellent tutor and made it so easy.
Cons
It's not a criticism, but there's so many features it's hard to remember them all!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Hostaway is the best choice
Reviewed on 2025/01/14
We are very happy to have chosen Hostaway, 2 years ago. Hostaway is always listening and looking at...
We are very happy to have chosen Hostaway, 2 years ago. Hostaway is always listening and looking at improving their service
Pros
Technical support is very knowledgable and helpful
Cons
The primary drawback of technical support is the wait time between the initial call and securing an available time for assistance. Some issues, particularly those related to finances, require a quicker resolution to avoid unnecessary delays.
Alternatives Considered
GuestyReasons for Switching to Hostaway
Easier to understand User friendly price- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
New vacation property renter up and running, pronto!
Reviewed on 2025/01/16
Positive! So much better, quicker, and easier than trying to create my own website and all the...
Positive! So much better, quicker, and easier than trying to create my own website and all the back-side mechanisms to get all the booking, payment, and other details working. Within 6 weeks of starting the process my vacation house has 8 good bookings already.
Pros
Very helpful first contact (Dominic Battaglia) and superb on-boarding specialist (Ces Capon). Generally easy to learn website and software, especially compared to the other websites I looked at and had to deal with. Their system is quite polished so that newbies in vacation rental ownership and management can get going relatively quickly,
Cons
The downside of Hostaway's worldwide reach is that some of the offices you deal with are a few or several time zones out of synch.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Experience at Hostaway like usual!
Reviewed on 2024/07/05
Overall we are happy with Hostaway, we have been using this Host Channel for about 3 years now and...
Overall we are happy with Hostaway, we have been using this Host Channel for about 3 years now and we continue to renew our membership.
Pros
Hostaway is very efficient and has a lot of valuable tools, they are constantly fixing and updating and adding better features over the years which is great.
Cons
Sometimes they have their glitches and can take a little while waiting to get assigned someone to help fix the problem if it's a bug, but once we you get the right agent, like
[sensitive content hidden], the problem is usually fixed quickly and that same day.
- Industry: Hospitality
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very good solution
Reviewed on 2024/11/07
Experience has been exceptional - responsive help desk makes fixing any issues quick and easy.
Experience has been exceptional - responsive help desk makes fixing any issues quick and easy.
Pros
One solution covers all my hosting software needs
Cons
It would be helpful if it were cheaper..