--- description: Learn how Hostaway can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hostaway Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Vacation Rental Software](/directory/183/vacation-rental/software) > [Hostaway](/software/106989/hostaway) # Hostaway Canonical: https://www.getapp.za.com/software/106989/hostaway Page: 1 / 64\ Next: [Next page](https://www.getapp.za.com/software/106989/hostaway?page=2) > Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. > > Verdict: Rated **4.8/5** by 1575 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Hostaway Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) Real-time sync on availability, pricing, and calendars across all connected channels. Manage all reservations and conversations in one unified inbox. Automate 93% of repetitive guest communication with AI Replies. Increase earnings by 25%+ with Dynamic Pricing. Track performance with advanced reporting and insights. Self-serve Owner Portals and automated statements for professional, transparent owner reporting Connect your 200+ tools through powerful integrations. Create or connect your own direct booking website to cut OTA commissions Automate cleaning \& task management Industry-best mobile app for on-the-go management Support: Award winning 24/7 phone support, with help always a call away. A comprehensive Help Center for self-service. A 97%+ customer satisfaction rating. Global, multi-language team coverage for local understanding. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 1575 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hostaway - **Location**: Helsinki, Finland - **Founded**: 2015 ## Commercial Context - **Pricing Details**: The pricing options are based on monthly or annual subscriptions. Contact Hostaway for a customized pricing plan based on the size of the business. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 199 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Availability Indicator - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Calendar Sync - Campaign Management - Catering Management - Channel Analytics ## Integrations (63 total) - AIPEX - Akia - Asana - AutoRank - Autohost - BeHome247 - Beyond - Boostly - Boostly - Breezeway - ChargeAutomation - Chekin App - CloudBooks - Doinn - Duve ... and 48 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Vacation Rental Software](https://www.getapp.za.com/directory/183/vacation-rental/software) ## Related Categories - [Hospitality Property Management Software](https://www.getapp.za.com/directory/81/hospitality-property-management/software) - [Vacation Rental Software](https://www.getapp.za.com/directory/183/vacation-rental/software) - [Channel Management Software](https://www.getapp.za.com/directory/738/channel-management/software) - [Hotel Management Software](https://www.getapp.za.com/directory/592/hotel-management/software) - [Hotel Channel Management Systems](https://www.getapp.za.com/directory/1663/hotel-channel-management/software) ## Alternatives 1. [Buildium](https://www.getapp.za.com/software/101749/buildium-property-management-software) — 4.5/5 (2223 reviews) 2. [ResMan](https://www.getapp.za.com/software/113985/resman) — 4.6/5 (602 reviews) 3. [DoorLoop](https://www.getapp.za.com/software/2044823/doorloop) — 4.8/5 (705 reviews) 4. [Guesty](https://www.getapp.za.com/software/112215/guesty) — 4.4/5 (476 reviews) 5. [Rent Manager](https://www.getapp.za.com/software/113381/rent-manager) — 4.6/5 (624 reviews) ## Reviews ### "Good Customer Service" — 5.0/5 > **Estelle** | *14 May 2026* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: Amazing customer support which makes the system easy to use. \[sensitive content hidden\] is our customer success partner who is lovely and really patient with showing us the system. > > **Cons**: It has so many features sometimes it can be a little bit overwhelming to look at, but once you know it, its great. > > Great customer service and support that gets back to you quickly. Also has a really good bank of support articles ----- ### "Shaki was great tech" — 5.0/5 > **Ashley** | *15 May 2026* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: The tech's are always VERY knowledgeable and helpful and speak good English. My last tech was Shaki and she was wonderful\! > > **Cons**: Fees for multiple units has raised - we would prefer that the multi units have a discount for each one added vs the rate its at. > > professional, efficient and sync's well with vrbo and airbnb and the icals for other sites works well too. The App for the phone is great and efficient as well. This is our favorite booking manager and allows us to have direct bookings from the website builder to our direct website. ----- ### "Stay away from Hostaway." — 1.0/5 > **Jason** | *04 December 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: Messaging automation was helpful across platforms was the only thing I liked. The rest o the service was not great. > > **Cons**: VRBO integration wrecked our booking revenue from VRBO so we disconnected it and now our VRBO account has been majorly affected. (less bookings now then before we signed up for Hostaway). Horrible support. They say they have 24/7 support but even if you call duirng business hours you'll be on hold for around 30 minutes. They try and lock you into a 12 month contract. They don't call or message you back if you have a problem with the serivce. > > Very bad. The sales guy was very good but lied to us about how discounts and promotions work. The onboarding person was okay but still either lied to us or didn't know how the discounts would work across platforms. The VRBO integration wrecked our VRBO bookings. Bookings from VRBO after we integrated it with Hostaway dropped by 70%. We had to contact VRBO to disconnect the integration becaues of this problem and the account still hasn't fully recovered. The support team doesn't really know their own software. The customer care team is non existent of they are purposefully not getting back to me because I have requested to cancel the subscription 5 times. ----- ### "Great PMS for short term villa rentals" — 4.0/5 > **Philip** | *10 February 2026* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: \[sensitive content hidden\] did an outstanding job guiding me through the setup. While many platforms simply point you to their “intuitive” software and leave you to figure things out, Hostaway offered something rare these days: real human support. \[sensitive content hidden\] not only walked me through the essentials but also highlighted features I never would have discovered on my own — and they’ve already proven incredibly useful. Her help made the entire onboarding process smooth, efficient, and genuinely enjoyable. I also like the fact that you can connectt Google Travel to your lisitngs effortless. Payment systems and guest portal all looks very professional. Overal a great software. > > **Cons**: The onboarding process could definitely be faster. From the moment you express interest in the software to actually gaining access, the wait is quite long. Unlike many other platforms that provide instant access, Hostaway requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks. The VRBO integration also took far too long. Connecting my listings to Booking.com, Airbnb, and Google Travel was nearly instant, but VRBO requires Hostaway to handle the mapping internally. I was told the mapping was completed, only to later find out from VRBO that it wasn’t. This led to nearly four weeks of back‑and‑forth communication. A better solution would be to allow customers to perform the VRBO mapping themselves instead of relying on Hostaway to do it. Another drawback is the email design tools. They are very basic at the moment, especially compared to competitors who offer much more advanced and flexible templates. I do hope Hostaway improves this feature in the future. > > Excellent support, onboarding and strong features. Google Travel works well and payments look professional. However VRBO setup is slow and email design features need improvement. ----- ### "South out to \[sensitive content hidden\] Customer Service Super-star" — 5.0/5 > **Samantha** | *24 May 2026* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: The best thing about Hostaway is the friendly and patient customer service. The Shout out to \[sensitive content hidden\] who has been a truly great help to me. Her professionalism and quick understanding of the issue I was having was appreciated. > > **Cons**: As I am based in Australia there is no Hostaway-referred business which is a disappointment. Also I only have 2 properties which means I cannot access all the benefits of Hostway customers with more properties. > > I have been with Hostaway for 9 months and have found it a basically good platform. Of course you have to get used to certain peculiarities but the more recent customer service has been great. I couldn't do my job without it. ----- Page: 1 / 64\ Next: [Next page](https://www.getapp.za.com/software/106989/hostaway?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/106989/hostaway) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data