eWay-CRM

4,6 (376)
The Best CRM for Microsoft Outlook

Overall rating

4,6 /5
(376)
Value for Money
4,6/5
Features
4,4/5
Ease of Use
4,5/5
Customer Support
4,8/5

95%
recommended this app
Sort by

376 Reviews

Mikuláš
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Experience after 3 years

Reviewed on 2023/01/09

Really good and quick support. They ask customers for opinions and feedback.They implement some requirements into the software - based on wishes, if it benefits other clients as well.Sets up software and processes to be most efficient for the client. Every year they ask and try to help find the next improvement option. They introduce new products and help clients deploy them.Communication with customers is at a high level.

Pros

simple operationintegration into outlookgreat mobile application - which identifies the caller even if I don't have it stored in the phone's memory

Cons

In the beginning it was the loading speed, but it has already been accelerated a lot.It's hard for me to find flaws.

Tomáš
Overall rating
  • Industry: Industrial Automation
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review from standart user from industrial firm

Reviewed on 2023/03/10

Eway is a very useful tool for managing orders and business opportunities. The advantage is the work of the entire team on one job and clarity. If one team member drops out, another can easily see their work on the assignment. The advantage is also a good connection with Windows, a lot of functions for transferring data, photos and offers. The management control setting is also good.

Pros

E-Way monitors the deadlines for me, determines the exact timeline of the business with the customer and sets the time limits for all colleagues.Thanks to eway, communication with the customer always looks the same

Cons

Learning to work with E-way is complex, one training session is not enough. It takes time for a user to become an expert.Eway is not very intuitive

shane
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

review

Reviewed on 2023/03/10

good

Pros

easy to setup and deploy, easy to use for technical people

Cons

hard to manage with people leaving and going, without feeling like i need to start again, hard to use/find things for non technical users

Zdenka
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

EYE 2000 s.r.o.

Reviewed on 2023/03/15

Pros

We appriciate eway application for smart phones, which can our reps use in the terrain very easily.

Cons

It is a pitty, that arranged appointments can not be transfered into the calendar.

Jarmila
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

positive

Reviewed on 2023/03/14

clear and simple program for companies

Pros

I work as the sale manager, so I use the most contacts, opportunities and marketing campaings.

Cons

entering contacts and adress of customers to adress book

Szymon
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall Evaluation.

Reviewed on 2023/03/10

Pros

The product is easy to use and useful for project and correspondence management.

Cons

The product is useful in my business and helps to systematize and prioritize tasks.

Martin
Overall rating
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very easy to use CRM

Reviewed on 2023/03/15

Pros

- vast customization possibilities - very easy to use and intuitive - integration within Outlook mail and callendar - easy data export/import - caller ID within iOS/Android app

Cons

- no possibility of setting up a task for 2 or more users or a team - special implementation needed

Jiri
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

E-Way for projects and opportunities management

Reviewed on 2023/03/13

I am happy to use it, as well as my colleagues in same position

Pros

Easy to use E-way, very simple filtrations of different varieties

Cons

The start of using and get use for this product was not so smooth as I expected, but finally we learned howw to use it effectivelly

Marek
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable CRM with an amazing marketing module

Reviewed on 2023/03/16

Pros

Direct integration into Microsoft Outlook. Marketing module. Easy and intuitive to use. Customer support.

Cons

Sometimes a bit complicated to update a new version.

Kathryn
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Cant wait to learn more

Reviewed on 2023/01/23

It is pretty user friendly, but what i love is the customer support. Any issue or question I have had was answered fairly quickly. Their team is patient and explains things in a way I can understand

Pros

the Outlook integration means I can use CRM wherever I have email access

Cons

had previous issues with duplicates when importing contact info. Our company list changes frequently and I am not aware of a solid solution to update my contacts

Douglas
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Tied at the Hip with Outlook

Reviewed on 2021/10/28

I've deployed eWay with 2 of our 3 salesmen. Still trying to get a feel for full extent to which we will utilize it. Eventually, will deploy it to the newer, third salesman -- but not sure that he will utilize. I was disappointed with custom report capability (without SQL programming), but when I learned to use the filters, my needs were met (for now). eWay offered to do the custom programming for a fee, but the bennefit didn't justify the cost. Overall, I appreciate the close integration with Outlook and, at the end of the day, that is what prompted me to select eWay over other alternatives.

Pros

We absolutely wanted (and found) an add-in to Outlook that would prompt for Sales Lead association upon sending an email. We can go about our normal business and it will prompt us for association -- as long as the contact is in the database.

Cons

Cost is higher than expected....but partly because I have to pay for extra storage.
- When we associate an email (or email chain) with a Sales Lead, all of the messages with that lead are stored on eWay.
- The problem is that we send and receive many large attachments.
- We wish there was a way to not store attachments.

Reasons for Switching to eWay-CRM

I liked the outlook integration...it didn't force me to change the way I took care of email.

Response from eWay System

Hello Douglas,

thank you for the review. We are happy for your feedback!

Team eWay

Bob
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

eWay ... absolutely!

Reviewed on 2021/11/02

eWay has been a time saver for our consultants in the field and our staff in the office. With its integration with Outlook the learning curve was easy. The phone app was also easy to use. It is said the best application is the one you use. We use eWay every day! It is NOT an icon that just sits unopened on the computer / phone.

Pros

We want a CRM that would integrate with Outlook and be available on on iPhones. We looked at a variety of options ... tried several. Once we found eWay, we have never looked back. We have changed computers and phones several times since getting eWay and have sucessfully updated eWay on the new devices. On the few occasions we needed customer support, we were very pleased with the help received.

Cons

The admin panel is a little confusing.

Response from eWay System

Hello Bob,

thank you for your review! We are happy for your feedback.

Team eWay

Thomas
Overall rating
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Just getting started- but impressed

Reviewed on 2022/10/19

We had an excellent experience. Their team (lead by [SENSITIVE CONTENT]) did an excellent job bringing us along with the trial. Easy integration into our workflow is key

Pros

The MS Out look plug in aspect of the product makes it incredibly easy to adopt and integrate into daily workflows.The ability to adapt the product and configure it to meet our needs without an outside consultant makes it possible to get the CRM we want without all the extra questions, costs and consulting

Cons

Still learning- nothing to negative at this point.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing eWay-CRM

We need something that was a bit more focused on the Sales process and the integration and ease of use made the decision for us.

Switched From

Bitrix24

Reasons for Switching to eWay-CRM

Ease of use and pricing
John
Overall rating
  • Industry: Railroad Manufacture
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Hatch & Kirk eWay experience

Reviewed on 2021/05/19

Overall this is an amazing product that WILL help your company improve its sales and customer connections. Perfect for a smaller company that is looking for extensive features and keeps it simple by integrating into your existing systems!

Pros

eWay has been a huge improvement for our company, the ability to track long-term deals, check customer account activity and share important information between our sales teams.

Cons

Hard to teach older employees how to use the software, some redundancies, outlook will disable to eWay system due to the added strain on the system, slower load up times and often times information will need to be imputed into a deal that already exists within the customer profile.

Alternatives Considered

Salesforce Service Cloud and Tableau

Reasons for Switching to eWay-CRM

The price to valve ratio was far greater than any of the alternatives that we considered.
Helleni
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Super Customer Service

Reviewed on 2021/01/22

Top notch company. Everyone we dealt with was supportive, not pushy, knowledge and went over and beyond to help us make the most of the trial. Although I am still on the trial, I already know that we will be customers for a long time.

Pros

I evaluated numerous CRM tools for our small business. eWay-CRM I felt provided the best value out of all of them. Their customer support is exceptional! What I really enjoyed was their patience with us. They provided a free trial, reached out to us for support on multiple occasions. They really do want to make sure that this is the best tool for you. A lot of fabulous features at your finger tips.

Cons

Had some issues with install but nothing that they were not willing to help troubleshoot and resolve. I would consider this a minor con, but their support was wonderful!

Alternatives Considered

Zoho CRM, Dynamics 365 and HubSpot CRM

Reasons for Choosing eWay-CRM

Simple, yet robust, and ease of use

Switched From

Zoho CRM, Dynamics 365 and HubSpot CRM

Reasons for Switching to eWay-CRM

Features, ease of use, customer support, and cost
Petr
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

eWay review after several months of use

Reviewed on 2020/09/17

Pros

I like most how eWay is flexible, customizable. Integration process in our firm was quite easy with the help of eWay experts.

Cons

I would welcome if eWay was natively ready to connect to other system in order to share data, for example inventory managed in the accounting system, or if there was better support from eWay to do this connection via API.
Also mobile APP could be improved, such as better documents management, support of another modules (Goods, etc.).

Alternatives Considered

RAYNET CRM

Reasons for Switching to eWay-CRM

Experience with eWay from my previous client (ŠEBESTA - služby slévárnám).
Michal
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Rating 201 consulting

Reviewed on 2021/07/01

At "eWay" we mainly deal with our business opportunities and then the whole management of our EU grant projects. As a consultancy agency with a focus on EU grants, we have hundreds of projects to manage and then monitor for several years to ensure the sustainability of the project. So CRM helps us in managing and most importantly in keeping track of the primary tasks and obligations that need to be followed according to the rules set out in the grant programme. eWay gives me a quick overview either from the perspective of our individual staff or from the perspective of our individual clients and projects.

Pros

What I like about "eWay" is the ability to customize the view, change individual fields and their groupings. Also saving views and quickly switching between them. Quickly moving columns and using filters. Possibilities to generate reports from tasks, diary or schedule for example invoicing, daily work done.

I like the technical support that responds quickly and professionally. The problem is usually fixed quickly and with the help of remote control of my PC.

Cons

The main thing that bothers me about working with "eWay" is the jamming of the whole system, including Outlook itself, when I need to filter for example a job when trying to create a new task or diary, etc.I have been provided with remote assistance several times, but despite efforts to resolve this issue, this error still occasionally manifests itself. It seems to me that the problem arises when outlook itself synchronizes my mail.

Response from eWay System

Hello Michal,

thank you for the review. We are happy to send you the gift for your feedback, we just don't see your contact details. Can you please email us at [email protected]?

Thank you.

Team eWay-CRM

Joe
Overall rating
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Small Sales Office CRM Software.

Reviewed on 2017/01/24

I own a small home based sales business with two employees including myself. Many years ago the company I worked for used ACT as their CRM software. As the national sales manager for that firm I was able to make it work but I had to learn to use Crystal Reports to properly mine the data we were gathering.

in 2006 when I left to open my own company and I kept ACT because that is what I was what I knew. But after several hard drive failures that cost me many days of downtime reloading and trouble shooting software I decided to move my CRM data to the cloud. At that point I started working with "Prophet" by Avidian. It worked great for me and was pretty inexpensive by comparison. 2 years ago Prophet converted it's database and wanted to charge me dollars to convert what little data I had. After being a customer for so many years I saw that $ dollar demand as an act of war and went back to using ACT. Again ACT works but it is clumsy for me to keep bouncing back and forth between two software packages ACT and Outlook.

Last year I started working with Eway. It is very similar to Prophet in that it is cloud based and Outlook integrated but Eway offers a FREE version that works wonderfully. The customer service and technical training is second to none and the software works GREAT! And while I am sure I will convert to the pay version before long the free version does everything that I need in a nice concise easy to understand package. I highly recommend this company for small or start up sales offices.

Pros

Does everything a small sales office needs in the free version. Very flexible and getting better all the time.

Cons

I needed a couple of hours on the phone with Eway to get the hang of what goes where and why but once I had that figured out implementation has been full steam ahead.

Radek
Overall rating
  • Industry: Civil Engineering
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

great tool for Outlook users

Reviewed on 2021/04/07

Pros

outlook integration (easy to implement for outlook users)
contacts, companies and leads management is great both for sales purposes as well as for statistics
email categorization
marketing campaigns work great there (both professional and classic emails)

Cons

mobile app works good and it is fast but email preview is limited and attachments are missing there
office 365 integration is missing - then document management would be much easier
sometimes search tool works slowly
task management might work better (e.g create task for multiple users)

Alternatives Considered

Dynamics 365

Reasons for Switching to eWay-CRM

acceptable price and Outlook integration
Andre
Overall rating
  • Industry: Telecommunications
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best BCM replacement available

Reviewed on 2021/10/26

I was hesitant to use eWay since I had never heard of them, but I made the move with the free version to test it and then to the premium version almost immediately because it really fills the needs for my business. The before and after sales support are beyond excellent. I know this sounds like a paid review, but it isn't, the service is just excellent and I have recommended it to other small business owners I know.

Pros

I especially appreciate the direct integration in Outlook. I replaced the discontinued Microsoft BCM software with eWay CRM and had I known about it earlier I would have changed earlier. eWay CRM is far better in many ways.

Cons

I have not really encountered any real cons, but I really wish they would implement a timer in the call history journal to make things a bit easier when tracking calls. The current method is fine, but a timer would make eWay CRM just about perfect for me.

Response from eWay System

Hello André,

thank you for your review! We are happy for your feedback.

Team eWay

Jospeh
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome work for a reasonable price.

Reviewed on 2022/08/01

Keeping up with Hospital accounts and Hospital clinics and employees can be an information chase but not with e-way.
It has been great for doing the same on my manufacturing side of life as well.

Pros

I really needed a CRM/Business Contact Manager that is plugged in and could be available from the toolbar in Outlook. It is available on my android or iOS device and other PCs and Mac's.
The price is perfect for the product and not prohibitive.
The abilities are deep and very capable.

Cons

I have not found anything I have not liked. There are some features within e-Way that I do not have a need to use but nothing, I don't like.

jozef
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Why eWay

Reviewed on 2021/07/07

I have used at least 5 CRM systems in companies I worked. E-way would by my favorite if I had to choose again.

Pros

- Office integration
- reliable
- support
- Czech made

Cons

- dont realize now, what we wanted we asked for

Response from eWay System

Hello Jozef, thank you for the review. We are happy to send you the gift for your feedback, we just don't see your contact details. Can you please email us at [email protected]?

David
Overall rating
  • Industry: Computer Networking
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

eWay - The Way Forward

Reviewed on 2021/02/09

We have found the workflow for users dealing with clients on a daily basis who can identify a new lead can easily pass to sales and start a new sales workflow and interact with the team.

Pros

Integration to the most used software on any desktop - Outlook.

Cons

The only issue we have with eWay is the Add-in dropping off Outlook. Not sure if this is an Outlook or eWay issue but can easily be turned back on when Outlook decides to disable it.

Linda
Overall rating
  • Industry: Medical Devices
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great replacement for Outlook Business Contact Manager!

Reviewed on 2022/08/01

EWay CRM helps me stay on top of my accounts and my leads. It allows me to build a complete history of interactions and to-do's. Keeps me on my toes!

Pros

I had dreaded converting to a new CRM once Business Contact Manager was no longer supported as I had about 12 years of contacts and accounts in my old database. E-way was able to migrate that data over to the new system and with a bit of training my downtime was minimal. Just what any salesperson would want!

Cons

I thought I would use the mobile app more than I actually do. It's not the most nimble. I understand, though, that this will be changing. For now, it at least gives the most basic info when I'm in the field without my laptop.

Eve
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

eWay as a replacement for Microsoft BCM

Reviewed on 2016/10/12

I did a lot of research looking for a replacement to the now-defunct Microsoft Business Contact Manager that our office had been using. Most of them were much more sales-driven and feature heavy than what I needed, not to mention astronomically expensive. For our small company with just 2 sales and support people, we needed something that allowed us to track not just our sales but also our existing customers and their support issues that wouldn't cost us an arm and a leg. What first struck me was the option to do a one-time buy and host the database on our server, which we were already doing. Having it integrated directly into Outlook was important to me as well, I didn't want to have to completely re-learn a new piece of software.

Now that we have been using eWay, I can tell you it was the best decision I have ever made. They were very patient with me as they transferred our old data into the new system and got it set up on our server. They made sure everything was right before we went live and spent a lot of time getting it just so. The transition itself went smoothly for us. Their support has been outstanding and their documentation and knowledge base are fabulous! We did a one hour training session via TeamViewer to help familiarize ourselves with the flow and the differences in how we could use it compared to BCM. That was all it took. I have been able to customize the forms and workflows myself with just a little help from the knowledge base. I am really enjoying using the software and I'm sure that I'll find other great features as I use it more. It looks like it has everything!

Thanks eWay, this has been a great experience for me and your people have been fantastic to work with.

Pros

Ease of use, integrated into Outlook, one time license fee.