PetLinx

4.6 (100)
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Grooming, boarding kennel & cattery, doggy daycare software

Overall rating

4.5 /5
(100)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.3/5
Customer Support
4.6/5

94%
recommended this app
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100 Reviews

Samantha
Samantha
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Out of many softwares, this one exceededs

Reviewed on 2018/11/30

Pros

Super easy to use and understable.
Also like the ability for growth.

Cons

Customer service lags a little.
My opinion it could be bettered.

Michele
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Petlinx review

Reviewed on 2022/05/02

good

good

Pros

cost was cheaper then previously used software

Cons

certain features for multiple groomers not available

Alternatives Considered

Kennel Connection

Reasons for Choosing PetLinx

opened own business and cost was cheaper

Switched From

Kennel Connection

Reasons for Switching to PetLinx

cost

Response from Software Revolutions

Thank you for your review Michele, feel free to reach out to us with more detail on the extra groomer features you're after. and we'll see if we can help :-)

Julie
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Petlinx Review by Tiptree

Reviewed on 2016/07/13

Petlinx was installed when I bought the business. I have submitted various suggestions and advised...

Petlinx was installed when I bought the business. I have submitted various suggestions and advised when options not working

Pros

Nothing stands out as a winning feature

Cons

The data from the dog and booking is not printable as a booking form . This still needs to be done manually

Response from Software Revolutions

Hi Julie, with regards to printing out the dog and booking - the Booking Card report in the Boarding Calendar provides you this information. Please get in touch if you need help with this :-)

GINGAT
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Simple, stable and reliable !

Reviewed on 2016/06/19

We were looking for a simple but modern software for our boarding,
we live in France and we found...

We were looking for a simple but modern software for our boarding,
we live in France and we found many sharewares, many outdated softwares that use old technology and without support.
Then we tried PetLinx, we we're a little afraid to use an US program because US is not our main language but we were pleased to see that a French translation is provided.

Installation is really easy and the software is updated regulary, really simple to use but powerfull, without fancy gadgets that may overload the software.

Pros

-Updates, this software is updated regulary
-Tech support is really fast and open to suggestions to improve the software
-Really stable
-Simple and fast to use, i can add a new client and reservation in less than 1mn
-Report builder is powerfull
-Full demo version available

Cons

-French translation can be better (but useable)
-The main view (calendar) may be more customisable (eg box1,box2 with blue background color, box3,box4 with green background color ..)

Response from Software Revolutions

Merci beaucoup Florent! We really appreciate your great review, and are glad you have found PetLinx to your liking. French is not our first language so please feel free to send through details to us of where the translation is not quite right, and we will get it fixed. Merci encore :-)

Rebecca
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Functional pet hotel software.

Reviewed on 2019/05/06

Pros

The software makes my administration easier, especially for the accounting part. It saves time and money.

Cons

I find the forms and documents very difficult to adjust and almost impossible to design yourself. Customized forms are very expensive for small businesses. I try to come by with the available forms, but they are often not optimal for my business.
As I only use the pet hotel part there are frequent updates that are of no use to me and in that case the yearly fee for updates and service is quite expensive for the use I get out of it.

Response from Software Revolutions

Thank you for your review Rebecca! We're glad it's making a positive difference for your business. I believe you're referring to customizing the built-in reports, for which we supply a report editor. While it is a full-featured tool with a ton of features, to do common tasks like add/remove fields or change fonts or labels it is quite simple to do. We'll be happy to give you a quick training session on using it if you like?
As you use the boarding module there will be some updates that only contain grooming or daycare related fixes. In these cases you can choose to not install these updates.
Dank je :-)

JEFF
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Pampered Puppies Review

Reviewed on 2019/02/27

Overall very good experience. Like the fact that you have the option of purchasing the software...

Overall very good experience. Like the fact that you have the option of purchasing the software instead of being forced to have a monthly subscription.

Pros

I like the ease of making bookings, adding new clients, and adding their pets.

Cons

It would be nice if there was a way to create an invoice or ticket for services or items purchased without having to create a boarding invoice. As it stands now it is difficult or impossible to modify an invoice after completion. We have clients pay at time of drop off. Sometimes after they have paid they may decide they want some of our extras or have forgotten to add something.

Response from Software Revolutions

Thanks for your review Jeff. You can use the "Retail Sales" section of an invoice to charge a customer without creating a booking. And we will soon be enhancing the invoicing system to relax the rules around modifying an existing invoice, to make it easier to adjust charges :-).

Cyndy
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Daily Life

Reviewed on 2021/12/05

Been using this software for years. Its growing with our business.

Been using this software for years. Its growing with our business.

Pros

Its easy to use, and fits into our business model. Without this software we would be back to a manual card system. The reports and daily lists are really great and help us to run our business smoothly. Integration with our accounts package is a definite plus.

Cons

Customising reports especially for cross table information is difficult to do

Response from Software Revolutions

Thank you for your great review Cyndy!

Donna
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Petlinx software review

Reviewed on 2018/12/31

Modernization of bookkeeping with the grooming, able to keep accurate records of pets/owners. ...

Modernization of bookkeeping with the grooming, able to keep accurate records of pets/owners. Overall extremely pleased.

Pros

I like the different modules taylored specifically suit my industry, which is pet grooming. It (the program) is highly customizable and has many reports that also can be modified to suit an indiviual business needs as well as integrate with your financial programs such as quickbooks. Customer service is outstanding.

Cons

It is a little difficult or at least for me to modify some of the reports, if not comfortable with computer programs, but there are tutorials and support that is more than willing to walk someone through it.

Response from Software Revolutions

Thank you for your great review Donna! Yes the Report Designer enables you to customize any report and can take a bit of learning to use it to it's full potential, but we're always here to help.

Gail
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Petlinx AAA+++

Reviewed on 2016/09/13

I started using Petlinx 2 or 3 in 2008, after a rocky start due to my lack of knowledge of...

I started using Petlinx 2 or 3 in 2008, after a rocky start due to my lack of knowledge of computers and how they work I found Petlinx staff to be most helpful and always fast to respond to my questions and problems. I have just upgraded to Petlinx 5 and couldn't be happier, Having Petlinx in my salon has made a huge difference to my workload with me being able to download reports for my accountant as well as day to day tasks, stocktake is much easier as well, I love it:)

Pros

Easy to use, upgrades fix little things as the program evolves

Cons

I would like to be able to delete or move a vendor or vet, for example if they close down or are no longer required into a seperate file so that the lists are showing currently used/needed entries

Response from Software Revolutions

Thanks very much for your great review Gail, we've appreciated having you as a customer all these years and trust we'll have many more! We've added you suggestion into our to-do list.

Stella
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PetLinx for Dog Groomers

Reviewed on 2019/07/22

PetLinx have saved me so much time on administration. It's very user friendly and if I travel, I...

PetLinx have saved me so much time on administration. It's very user friendly and if I travel, I simply make a back-up from my desktop computer and I can still book clients on my laptop. I won't use any other software.

Pros

PetLinx is really easy to use. What I like most about this software is the fast variety of jobs I can do with it. It reschedules the appointment times to my customer's individual needs; I can enter as much information on each dog as I need to. It's truly a GREAT system and makes my admin so much better

Cons

I cannot find anything that I don't like about this software.

Response from Software Revolutions

Thank you so much for your awesome review Stella!

Ray
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The program does more than I had hoped for.

Reviewed on 2017/01/31

We have been operating a successful boarding facility for 18 years with a database that we long ago...

We have been operating a successful boarding facility for 18 years with a database that we long ago outgrew. As my husband is an ex-computer engineer, we were reluctant to switch because we 'knew' that with any change of computer systems problems follow. Not so with PetLinx. I introduced PetLinx into our very busy business on the 1st January, so that I could link it with the financial quarter. So from day one, we made the program work hard and it hasn't let us down. We have found an astounding number of ways to make PetLinx aid us to save time, keep our customers informed and get on on top of repetition in the office. No more accidental overbooking, forgetting to get a deposit, forgetting to charge for a requested bath - or worse still, not doing a paid for a bath. Last night I even realized it could assist with a revamp of our fire evacuation plan for our pets. I believe that I have yet to reach the potential of this program. In addition, I would be remiss if I failed to mention the excellent customer service I have received. Trust a kiwi to be unfailingly kind, patient and always follow through. I requested quite a few changes in the program to meet our needs and each was done in a professional and timely manner. Thanks, heaps. We look forward to a long and enjoyable journey with PetLinx. Keep up the great work.

Pros

The flexibility.

Response from Software Revolutions

Wow, what an awesome review Ray - we're lucky to have YOU as a customer! It's been a real pleasure dealing with you and we're glad our little changes have made all the difference for you. Here's to many more years ahead :-)

Raylene
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Petlinx does it all.

Reviewed on 2019/05/02

Easy to use. Great support if needed.

Easy to use. Great support if needed.

Pros

Designed purely for our type of business, covers all that we need and more.

Cons

Syncing computers that are not next to each other.

Response from Software Revolutions

Thanks for your review Raylene! To use PetLinx on two computers in different locations, I suggest switching to our Cloud edition - please get in touch if you would like more information on that.

Victoria
Overall rating
  • Industry: Veterinary
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Petlinx

Reviewed on 2019/03/25

Great! Excellent customer service and prompt attention to issues.

Great! Excellent customer service and prompt attention to issues.

Pros

Very easy to use! Love the way the screens are set up.

Cons

When using the scroll wheel on the mouse in the boarding calendar it scrolls thru the days and not down on the screen thru our runs.

Response from Software Revolutions

Thank you Victoria, we love having Dog Days as our customer :-)

Susan
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Pet friendly!

Reviewed on 2016/08/07

I find Petlinx very easy to use and have been very impressed with the updates that appear after we...

I find Petlinx very easy to use and have been very impressed with the updates that appear after we have flagged a feature that we would like to see added in. The support has been fantrastic from Laurence and his team!

Pros

Keeps an easy record of all the relevant information we require

Cons

When printing daycare lists, they are not in alphabetical order for the dogs names!

Response from Software Revolutions

Thanks Susan, we love having you as a customer :-). With regards to the Daycare Lists, remember you can customize any report in PetLinx and change the sort order.

Kim
Overall rating
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

It was easy to figure out without having to watch tutorials.

Reviewed on 2017/11/15

Pros

That there is not a monthly fee to use software and you purchase it. There are monthly installments available too which is nice because money a lot of times is pretty scarce when just starting up a business.

Cons

Can't change invoices if you mess up on it at all. Good for keeping employees honest but should have administrative override with a password or something.

Response from Software Revolutions

Hi Kim, thanks for your great review and we're glad you've found PetLinx easy to and financially affordable. With regards to invoices, yes invoices can be edited, please give us a call and we can show you how do that. We do have administrator access with logins and passwords in our Network or Cloud editions, so if you are interested in perhaps moving to one of those please get in touch as well.

CAROL
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

HAWARDEN HAPPY HOUNDS

Reviewed on 2016/07/13

Petlinx is very easy to use, could not get hold of technical support with living in UK very quick...

Petlinx is very easy to use, could not get hold of technical support with living in UK very quick thanks

Pros

easy and menu good

Cons

I dont like the daycare being limited to 22 dogs

Response from Software Revolutions

Hi Carol, thank you for your review! The 22 dog limit for daycare groups in your older version of PetLinx has since been increased to 58 in PetLinx 5. Please get in touch with us and we can discuss your options for upgrading to PetLinx 5.

Raylene
Overall rating
  • Company size: 2–10 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Boarding Cattery use of Petlinx

Reviewed on 2016/08/01

We have been using this in our boarding cattery for a year now. We can house up to 200 cats and...

We have been using this in our boarding cattery for a year now. We can house up to 200 cats and find this great for allocating pens, keeping track of our customers and payments.

Pros

Very easy to use.

Cons

Have had two issues, one being deposits, which has since been updated.
The second is that the system doesn't allow for price increases from a certain date. I have however found a way to update this and that is to put a high season rate as of the starting date of our new rate and will then update to current rates when we reach that day.

Response from Software Revolutions

Thank you for your great review Raylene, we appreciate having you as a customer! We'll take a look at the best way to handle your suggestion for handling price increases.

Dr Blythe
Overall rating
  • Industry: Veterinary
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

PetLinx keeps everything running smoothly.

Reviewed on 2016/10/17

We're a small 16 room cat kennel but we can't imagine being without Petlinx. Whenever we have...

We're a small 16 room cat kennel but we can't imagine being without Petlinx. Whenever we have questions the online support is excellent, friendly and prompt. Petlinx is user-friendly and the available options are exactly what we need. Very highly recommended!!

Response from Software Revolutions

Thank you Blythe and David, we really appreciate having you as customers :-)

Neil
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Program

Reviewed on 2020/03/09

Pros

Very easy to use. Lots of features to use as you get more comfortable with it, but just as easy to use if you want to keep thing basic.

Cons

Could use a few quick access features like applying a payment to an invoice without having to fully open the invoice.

Response from Software Revolutions

Thanks Neil, glad you're finding PetLinx is helpful for your business!

Victoria
Overall rating
  • Company size: 11–50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dog Days Hotel and Day Camp

Reviewed on 2016/07/06

We love PetLinx! It's the only software we have found that works best for us! We love the ease of...

We love PetLinx! It's the only software we have found that works best for us! We love the ease of the software and the boarding schedule is awesome. Very user friendly. We have just recently started using the collar printing module and it works great, too!

Pros

The calendar view of the boarding schedule.

Cons

Customizing reports is a little tricky and time consuming.

Response from Software Revolutions

Thank you very much Victoria, and we love having you as a customer!

Karen
Overall rating
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Well worth every cent

Reviewed on 2016/09/14

Love this system, have had great support in times of need, and all Staff find it easy to use. ...

Love this system, have had great support in times of need, and all Staff find it easy to use. Enjoy being able to personalise to suit my business

Pros

Bookings generating invoices

Cons

Nothing comes to mind immediately

Response from Software Revolutions

Thanks for the great review Karen!

Kim
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Makes managing my kennels so easy

Reviewed on 2015/07/15

After trialling 6 different kennel management programs, I found Petlinx to have by far the most...

After trialling 6 different kennel management programs, I found Petlinx to have by far the most features that were important to my business. The amount of detail about pets and customers and the flexibility to easily create data lists and edit reports is fantastic. Managing bookings, customers and pets is all very easy from the main screen. Invoicing is very easy once you get used to it, but at first I found it a bit awkward when people paid a deposit or make multiple payments. My biggest problem is that I haven't been able to find a way to automatically change the rate when two dogs share a run as our runs are all the same size, so I just change it manually, but this does make the possibility of undercharging greater. All in all I think this is a fantastic program and the continual improvements that come through with the regular updates are great. Highly recommend this program to help you manage a boarding facility.

Response from Software Revolutions

Hi Kim, thanks for your great review! You can set up automatic rate changes for multiple dogs by adding a rate variation in the Boarding Rates screen - we'll send you details on how to do this.

Daina
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very good software for small pet hotel

Reviewed on 2017/03/02

Perfect customer support, often updates for better works, good solution for small pet hotel, a lot...

Perfect customer support, often updates for better works, good solution for small pet hotel, a lot of information about customers and pets.

Pros

Big amount of information about customers and pets, vaccination and birthday reminder, online marketing.

Cons

Pure statistics

Response from Software Revolutions

We appreciate your great review and having you as a customer Daina. A¿i¿!

Shannon
Overall rating
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love PetLinx

Reviewed on 2016/09/14

I like PetLinx so much cause it was cheaper then a product I had used at another shop but it was...

I like PetLinx so much cause it was cheaper then a product I had used at another shop but it was very similar in how it worked. Didn't want to have to relearn too much.

Pros

Since I had used a similar product before this only had a small learning curve to figure out.

Cons

The upgrades can get a little spendy.

Response from Software Revolutions

Thank you Shannon :-)

Duane
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Petlinx Software

Reviewed on 2013/11/26

Before I bought any software to run our Pet Boarding business I actually downloaded three programs...

Before I bought any software to run our Pet Boarding business I actually downloaded three programs that I thought would interest me and our operation. I was looking for ease of use particularly as we have a constant turnover of employees being so close to a college town. Taking for granted that most of our vet techs were computer savvy, training time needed to be held to a minimum.

I found that Petlinx was the easiest program to work with. No complicated things to teach. I have had Petlinx from day one and I have not regretted taking the time to explore them all. It was a good decision.

All I can say is Thank You Petlinx. You have made my life easy with your reliable software. I have had zero problems and this software is over 10 years old.

PS. The reason for the 3 stars on customer service was the difference in time zones. Otherwise I would have given it a 5 star rating also.