A great solution for just-in-time learning
The greatest part about Trivie and working with their team is that if something isn't working, they work with you to figure it out, even going as far as updating to interface to make it more user-friendly for your needs - they are incredibly responsive.
Trivie is easy to use and easy to train others how to use. The administrative interface makes managing a large number of employees quick and simple. Being able to track and measure knowledge gain, retention, and completion, as well as time spent in the system, makes it easy to identify trends, new gap areas, and ease of use for our Team Members.
No obvious cons, but we did spend some time trying to figure out the best way to manage the login process for hourly Team Members. Also wish there was a bit more flexibility in how we could use and manage the resources, but overall these have been minor issues.
Phenomenal! From my representative (Andy is a Godsend!!) to Trivie Support (whom I bother at least 3 times per day, but are always polite and prompt), I am so pleased with this platform!
I love the ease of every aspect of this software, from implementation to data analysis. It is very user friendly, yet affords us a vast array of information.
I wish the U of 9 platform was still available. Although I was unable to use it (it was discontinued before I became a customer), I believe it would have been more relevant to my training efforts.
TRIVIE Developers should rework this program
We purchased a one-month pilot. Trivie was super helpful to set this up for us and I'm very appreciative of their wanting to give us the leeway to use the product in real time.
We set up a series of tests in different departments. I was the only person who ever accessed the platform even though 12 managers had permissions.
Here's the problem, and I shared this with my salesperson when I broke the news we would not be purchasing the application for our company. I share this publicly in hopes that TRIVIE will use this information to make the program work as I think it was envisioned to work.
I’ve evaluated the pilot and I’ve decided to NOT RECOMMEND Trivie for use in our company. Here are my reasons:
1. Getting folks to use the platform was very difficult. In fact, I didn’t have any takers at all.
2. My use of the platform was problematic. I was confounded by the proper pathways to get a test uploaded properly with test takers assigned properly, even after several attempts.
3. Once the tests were taken, it was I who had to go into the platform, look at the analytics and visit with managers about outcomes.
4. Once informed of the outcomes, managers didn’t re-train or retest (with the exception of the CSR group).
5. In short, I don’t believe it’s worth our time/investment into the platform. Overall, the platform is wonky and not user friendly. It is NOT drag and drop.
I liked the idea of being able to track people's comprehension over time and that is was based in gamification.
Trivie has a steep learning curve and is not intuitive--this coming from someone who learns a new program every other week.
Response from Trivie
Thank you for your feedback.
Trivie is a software application to provide companies with knowledge retention for their employees. Within our client base, we have, on average, 74% engagement with our application - that is with mandatory or voluntary access. Unfortunately, we cannot manage employee behavior of those that choose not to engage. Our platform includes automated push and email notifications to alert an employee when they have a new quiz to take.
The analytical dashboards that managers can access to make informed decisions about knowledge gaps and understand knowledge retention inside their organization has shown tremendous value across our entire customer base. Maybe this could have been better explained.
In closing, we would like to assure you that our design goals have always been to make the user experience of Trivie familiar, fun, and intuitive. We appreciate your feedback and will examine the "user journey" to determine if we can improve in this area.
Trivie has greatly increased the quality of our training materials & has become critical to hiring.
Trivie was one of the best applications to bring into our workflow. We barely put any effort in & Trivie took care of everything else. We fully believe Trivie is helping us find excellent, new candidates.
We almost were not sure we needed to revisit our training materials until we began noticing a decline in our new hires. In an extremely short amount of time we realized Trivie would be a fantastic addition & constantly impressed by the results.
We are still in the building process and will not go live with Trivie until January 2019. However, I already appreciate and anticipate the breath of fresh air Trivie will be to our employees, who are used to watching long powerpoints on our current LMS. Further, Andy White has been an absolute rock star, in terms of explaining the platform, guiding us through the set up and trouble-shooting any issues as they arise.
Engaging employees during training is challenging, at best. Trivie's gamification features, along with the requisite responses, ensure that users are actively engaged with the material presented.
The need to import content separately from the assessments and marry them after the fact seems inefficient . Additionally, some material doesn't necessarily need to have questions tied to it but there is no way to avoid doing so.
AMAZING product and support
Fantastic and Fun Learning System
Investing in tools and platforms to aid and enhance our team's ability to learn and grow is a foundational principle for our company. Trivie was easy to use and easy to set up and customer support has been fantastic. It is also a fun, versus rote and standard, way of learning. It uses up-to-date technology combined with gaming mechanisms to enhance the learning experience. The fact that it's mobile allows team members to learn when they want to and is always on demand for them wherever they are.
It's a fantastic addition to any company's education and training suite of tools.
More value with learning
We really like Trivie. We have an LMS, but our employees seem to use (and like) Trivie better. Plus, it appears to be working. My team is remembering more so we have been able to cut back on our training spend.
Super easy to use. Analytics were awesome. Tech support was amazing. Plus...it helped our employees remember more!
Sometimes the uploading of content was tricky. Not a deal killer, just took some getting used to.
Learning Retention on Steroids
Trivie is great from two perspectives - easy to use, and it does the job when it comes to learner retention. The gamification aspect takes it out the quiz drudgery and makes it fun to participate and learn.
That's a great combination from my perspective. But even from a traditional learning perspective, people that receive learning retention support outperform 90% of those people trained in a classroom alone.
Trivie is an awesome product! It is easy to use and their customer support is phenomenal.
If you have a question or something wasn't working right, you can just contact them and they will go out of their way to resolve it for you.
- It is easy to use
-Interfaces are quick and simple
-New hires can easily get used to it
-Users are actively engaged and interested
Just a bit more features would be nice. Also bringing back the U of 9 platform.