Global Shop Solutions Reviews

This product comes out of the box with all the modules and many custom programs that can be downloaded. Other ERP's have a base package and addons must be purchased ( which adds up quick)

I don't know if I could pick a specific function of Global Shop I don't like. Most issues are due to a lack of training. The team is very helpful and knowledgeable to help when you reach out to them.

The product is very flexible, detailed, and truly integrated. It is capable of delivering capabilities and options that most vendors only seem able to promise. This, matched with a very high reliability, makes the system a good match for most manufacturing organizations.

The integration and interface make for a good user experience that is flexible enough to meet most users' needs. This is accomplished through the true integration of all major areas of functionality and makes operation very smooth. We rely heavily on the integrated Document Control systems to provide information relevant to users and customers through the manufacturing process and afterward. It is a huge timesaver and allows us to answer most customer questions on a single call, chat, or e-mail.

Another great advantage of this is the company behind the software. First, you are dealing with a family owned company with no intention of selling. This speaks to the commitment of the company to the product and its support. Second, they are the developers of the software, which ensures a tight integration between modules and understanding of issues. And finally, the same organization selling and supporting the software is also writing it. This is huge and avoids drawn out finger-pointing sessions between the software company and VARs that leave you high and dry with other solutions.

Dealing with issues after upgrades and limited support for older versions are a hassle. Being that it is such a complex piece of software and is tweaked to each user's needs, I understand that issues crop up, but that doesn't make dealing with them any less difficult.

This program will not interface with Windows(tm). Among other things, you cannot use control-Z. Formatting is not possible.

We find GSS to be a highly developed ERP tool with some very sophisticated functionality; not all of which we need to take advantage of, but is there if/when we decide to. The extensive range of selective parameters allowed for flexibility in how we configured the software to function for our business, so the implementation process was key for us. And we find, even 10 years in, that these software options along with GSS’s continual commitment to software enhancements have been able to keep up with the evolving processes and informational demands of our business. And I can't say enough about their customer service support.. extremely responsive, always professional, and highly competent. In almost every instance, our service calls have been responded to the same day, and the norm is resolved to satisfaction within 48 hours of initial contact. With our business going 24/6, this level of responsiveness is critical.

Issues we had with moving between modules to gain information - or a "big picture" approach - have been satisfied with the introduction of dashboards throughout all areas of the software. Some lag in the system has developed from recent changes within the software but we believe are being addressed.

1. Customer Support - Global Shop was and has been with us every step of the way. It's an understatement to say selecting an ERP system is a big deal! There will be questions/issues to work through and when those questions/issues come up, you need answers ASAP. Global Shop has been there for us.
2. Simplifies operation - Having everything one umbrella has been a game changer for us. No more double entering.
3. The list goes on - Advanced Planning/Scheduling, visible inventory, real-time job costing, auto-purchasing, etc.

1. The shop side has been fantastic. The office gals had a tough time transitioning the accounting side to Global Shop from Quickbooks. Although one thing I will say on this is, Global Shop was always there to answer questions, and now after we are up and going our accountant says her job is easier.
2. Updates (we've been updating yearly). We are committed to staying up to date with the software. So far I've done three updates. Two were seamless and one took a bit more work.

The product: GSS is truly a one-system ERP. Every aspect of our business will soon be done inside of GSS. There will be no more Word documents or spreadsheets! We utilize nearly all of the GSS modules and a few non-standard modules/programs in addition. One of the most valuable non-standard modules/programs for us has been the SolidWorks to GSS upload tool. This module allows us to model a custom job in SolidWorks and upload the Bill of Material directly to GSS.
One last thing that is nice about GSS is that the number of options for your company is vast. If you don't like the way GSS handles a certain process/action, there is probably an option to change it. Or, with GAB, you can change it yourself or ask GSS to write the GAB for you.

The vendor: GSS is great to work with. They respond quickly to inquiries or problems and have a variety of pre-recorded or virtual training options (not to mention on-site training) available.

The product and vendor: GSS does not stop moving. GSS continues to make their programs and services better and better.

The product: GSS heavily utilizes Crystal Reports to generate nearly all reports. Almost a year ago, SAP (Crystal Reports) changed the level of process GSS was able to use, making the report generation slower. It has been a minor inconvenience, but an inconvenience nonetheless. GSS has been working on solutions for this, and it has gotten better with the latest updates. We are an update or two behind the current version (shame on us!), in which the update notes have included details about fixing this issue. Obviously, it hasn't been enough of an inconvenience for us to install the update immediately.

The vendor: Occasionally, if you are requesting personal (virtual) training with a specific trainer or on a specific topic, you may wait possibly up to a week or two. This has only happened once or twice, and they are usually able to accommodate much quicker.

Global Shop's interface is intuitive. In that, the vast majority of its functionality is quite literally at your fingertips.

While Global Shop Solutions has incredible functionality for the price, it still seems to be primarily focused on a traditional model of manufacturing. Because of that, there are instances where certain modules don't quite fit with existing operations procedures and processes.

Global Shop has given our company a wonderful infrastructure for cost evaluation and reporting. It is also wonderful at time tracking for employee time on machines, jobs, or process. We use it as a comprehensive overhead tracking tool.

Modules are expensive and customizing applications is difficult. The user interface has a high learning curve for personnel when new to this type of ERP.

Payroll is an easy feature that I like on Global Shop Solutions (GSS), it is very simple. I have used other payroll software that was very difficult to use. Accounting (A/P & A/R) are also very functional. Quoting, Shop Orders,

Speed, it is very slow at times and Crystal Reports are ALWAYS slow. So many reports to print, some cannot be simplified. Many Error codes that need a hotfixes or cannot be fixed. These are the basic cons, the extended list of error codes, and hotfixes are very long and daily.

1. It cut our purchasing time literally in half, we can now run our MRP on a daily basis thanks to automated purchasing. 2. Our on time delivery increased from 72% to over 90% using the APS feature. 3. The ARC store has thousands of custom reports that were developed by Global Shop for specific customers and they make them available to all of their customers. if you see one you would like to try just install it. 4. We have full visibility of all of our work orders currently in the shop (we currently ship over 900 different work orders a month). 5 the supply and demand screen is the most useful tool I have worked with. 6. you can tell immediately if your making or losing money on a specific job. 7. Very customizable. 8. it's in all in one system no more different systems for MFG, quoting, quality and finance.

1. Sometimes when major updates are released there a quite a few issues that have to be fixed after install via hot fixes. 2.Training classes are only held in Houston which can run into quite a bit of money for a 1, 2 or 3 day class for air, lodging, food and transportation. 3. Sometimes it takes a bit of time to get an answer to a problem

-Modules to help run every aspect of our business
-Ability to customize modules to our needs

-Some aspects of the system can be complicated
-Needs more tools to flush out problems created by users not using the system correctly (garbage in garbage out)

Global Shop Solution is a great ERP system. I love when a customer calls and ask for a Job Update, I just click open the work order and can see just about anything, quantities already completed, hours on the job, what steps are remaining. But GSS doesn't stop there, they have dash boards for everyone, scheduling, outsourcing, attendance, etc.

Like any new computer system, you have to learn where to view certain needs. But GSS has some friendly Icons that helps.

Global Shop's software has all the bells and whistles a company needs and would want from an ERP software package. Its technical support is always happy to help and responds very quickly to troubleshooting tickets. Global Shop also keeps pace or is ahead of current technology and industry trends so their software is always up to date, works on new platforms, feels fresh and new and functions as expected.

Their customer support team is also wonderful to deal with and very helpful. Our account representative who is new to Global Shop's team, is how I imagine all representatives should be: prompt in following up with customer requests, eager to tackle new problems or questions that may arise, knowledgeable and maintains routine check-ins to ensure customer satisfaction.

At first, Global Shop Solutions software is very complex because it has so much functionality and capability.

I like the intuitive for navigating between various functions. In most places if you're thinking "boy, I'd like to see how that ___ is set up." (for example, part number, work order, sales order, purchase order, etc.) there is typically a short-cut that will take you from one screen to another - and it's in a logical place.

It's very complex and comprehensive and there are multiple ways to do many functions. It takes a while to train people on it, though there are many ways to get training.

As the Human Resources Manager, my primary use of Global Shop is the Payroll function. This function is very simple to use and very user friendly. It is wonderful at time tracking for employee time on machines, jobs, or process. I love that this function gives me the ability to export the necessary reports straight to our payroll provider, which saves me time and makes my job easier. We have been utilizing the training capabilities within GS to create training guides for certain departments and it has saved me a ton of time not having to write out each step. Being able to screenshot each step of the process is wonderful and really helps my training process. Also, the support team is absolutely wonderful to deal with and very helpful anytime I have questions on how to better our system.

At times, the speed of the system can lag, and it varies from module to module.

Great ERP software for fast-growing organization. The upgrade path from 13.0 to 16.2 was quite straightforward and provided support at every step of the process. Best experiences with their customer service and support team. All questions got resolved promptly. Our Account Manager is knowledgeable and very caring. The most important is Global Shop Solution is highly ethical and social responsibility. That is usually a good sign of how well the company is and how prosperous their future will be.

I hope Global Shop Solutions has an on-site training in the local area near us. (Southern California)

It is full featured. Support is generally good.

Slow. Info about installation is not disseminated.

The interface is great! Everything always seems to work well, look well, and whenever something isn't working well the support staff are amazing at resolving issues! No overseas helpdesk, it's all local in Houston, TX! The owners and managers at Global Shop are among the best I've ever encountered too!

Well, for all of it's pro's the one con I can say is the first thing that always comes to mind is the annual cost to maintain it.. it's a little expensive.

customizable, relatively easy to report out of once you know where to look

Pricing model

Great detail. Great reports.

There are several ways to get to the same information. Make sure you choose the path that works best for your needs and stick with it.

inventory/BOM tracking of inventory and needed item is helpful and works well. I helped look a lot of systems when we bought this one, seems like most bag for the buck for what we needed.

quality package is weak, does not track or report well and does not track cost of scrap the way we would like without splitting jobs. Report do not pick or filter out trends well.

Supply and Demand with Edit is great. Makes navigation painless and easy as far as the manufacturing side. Customer Service is outstanding.

I am not sure if it is the added features or maybe added seats, but some days the system is so slow it is frustrating to use. If we had the option to turn off the features that slow it down that would be great

Great customer service and technical support. Here is a recent comment from one of our managers sent to the President of GSS;

This morning at 6:00AM I got a call from our production control person that no one could log into Global Shop. I called your 800 number expecting to get a recording but to my surprise a very cordial lady answered on the first or second ring. She took my contact information and the basics of our issue and said a service tech will be calling. “Okay….” I think, but when? Within a few minutes your service tech calls me back. By that time I had my laptop fired up and had a remote session to my office opened. He started a Fast Support session, logged onto our server and within a few minutes had the problem resolved and we were back in business. Nice!!! Nice from start to finish!

So tell your overnight call service what a great job they did. And thanks to you and to the GSS team. This is one of the many reasons I do business with Global Shop Solutions.

I'm a GSS believer! .

easy access to being able to locate things in multiple areas.

Not having the capabilities export some reports