RMS Cloud Reviews

Rms is easy to use on the many platforms available. Because it is in the cloud it has allowed our business to operate without being tied to the office. It has provided flexibility to our managers by being able to have the work life balance that modern workplaces strive to provide

It doesn’t work well with Microsoft edge on some platforms

Functionality, cloud based. The layout is user friendly.

The lack of data conversion from my previous software. The outsourcing of the training to a third party "trainer". The channel manager needs developing and simplifying.

When we first spoke to them they offered / really sold us on the product and it was a bit like following sheep. Its widely used so must be great - but certainly not for all industires.
We like that it offers a booking system / management system all in one.... However ...

Do your research !!

The software in itself is very complex and takes a lot of training to use - all of which you have to pay for becasue its outsourced. Once proficient I'm sure it offers everything you need although becasue they have tried to cover so many industries it very convoluted.
The set up takes a LOT of time and a lot of loading and if you are not a hotel I would think very carefully before choosing this product.
If you are a holiday home company or a company that has more than a few room / rate options its a long long long tedious set up all of which you are paying for and the only support option is through the system itself and the staff close support queries before they are fixed.
It does NOT include any document management system, its included triggered email messages ALL end up in peoples spam folders, it has no option to load or personalize things, it DOES NOT WORK ON PHONE OR IPAD, the app is VERY UNFRIENDLY and stalls constantly. The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose.
When you ask for compensation for your loaded work schedule becasue the program that's supposed to make life easier doesn't they are extremely rude and defensive.

The support when onboarding, the resources available, the new options for our business are streamlining and enhancing both staff and guest experience, and helping us to build better long term relationships with our regular guests. It has also given us the tools we need to expand our reception management staff, making handovers, invoicing and communication much easier.

Trying to do group / connected bookings when you cannot see the main booking calendar page. Not being able to easily add an availability calendar via a plugin directly onto to our wordpress website - that would be a great asset.

just its simplicity and visually everything is in the one screen.

We are using RMS enterprise and our main issue is we are unable to roll over repeat charges differently at each park
one of our parks have residents and their repeat charges need to roll every week
our other parks only have annuals and would like to roll over 70 days before due date but we are unable to to this (this was one thing we liked about Newbook)

We implemented RMS during our off season and have been using it for about 8 months. It's a huge improvement over our previous software. I love the online booking and it's saved us a lot of time and headache. When you get the rates set up correctly, the system is great at calculating everything (on simple reservations), so you don't have to plug in the rates. The user interface is easy to view.

Split reservations are a challenge, rates don't calculate correctly. Group reservations are clunky. Custom reporting isn't very intuitive.

The ease of using the software and amount of work that can be done with one product.

So far nothing, I'm learning things everyday and so far like it all

The software takes care of my trust account, end of month, making my life much easier.

They keep changing things.....they call it UPDATES......

The software is very powerful, lots of features, reports and capabilities. We do not use all of what it has to offer

not easy to use. The marketing portion (e mail to customers in particular) is buggy, customer service is not very responsive and the fact that they only do e mail input is a problem

The system is easy to use on a daily basis and training staff on the day to day running's is simple enough.

not enough training hours, I'm sure there's a lot behind the scenes I don't know about

The relatively low cost is its best benefit.

I have never considered the RMS system to be as "user friendly" as the systems that I had previously used. Perhaps it's simply the Ultra Lite version, whch RMS no longer want to support, but the cost structure of the next step up (RMS Lite) is far too great for me.

27/5/19 After printing a few boomgate codes, all over a sudden a message appeared "Client not connected" took a screen shot, and sent a service request to RFMS, she tried to help, but couldn't fix it, thought it was a problem on our site, re-checked everything on our site as non RMS documents printed fine on that printer, re-emailed her about the problem, CSR made contact with my via phone and un-installed the smart printer, rename the printer profile, nothing was working, informed her how we have 2 printers networked, but she couldn't grasp our set-up, informed her that CSR would know, and after several hours today and dealing with customers in between, I Informed CSR that we aren't getting anywhere and I will contact other CSR, so glad I did, He has been very helpfull and understanding and knows a lot more about the way we have the 2 printers connected/networked, he is a legend and is worth MORE money, he never loses his attitude like she did, RFMS should employ more people like hi,, cheers - Manager

RMS doing updates and making changes that creates problems for a small business like ours.

Most functions work seamlessly and are the same where ever I have used the program. I have been using this program since 2004 in various places and it is relatively easy to keep up with the changes/upgrades as they are implemented

Sometimes slow reaction times and dropouts, but nothing is perfect. It would be good if there weren't changes all the time, if its working don't change it doesn't fit all businesses

For the most part it’s good. Have had some issues in the past that took a while to work out. Now things are better.

It’s a little difficult to use fir people that are nit the best on the computer and to get training you must pay more. And it’s expensive.

We liked all the reports you had to offer

Not user friendly. It is not as forgiving software if there are mistakes.

Day to day is easy to use to enter in reservations details and use for simple tasks

Some things are complicated and you have to search through lots of screens to get where you want to be.
Have found setting rates is a bit complicated I am not a computer super power so I need simple.
Going through the help and youtube you can not always find what your looking when searching seem to get a list of unrelated items that are not what your looking for.

Flexible program that has lots of features like dynamic pricing and interface with online travel agents. Lots of reports available for management. Relatively easy to train staff through RMS University.

Too many setting options that are not used in United States, such as tax types used only in certain countries. The language has too much Australian influence which makes terminology challenging. The knowledge base help section is getting better, but also still has a ways to go to eliminate the need to contact tech support. As users, we get used to all these things, but the learning curve was a bit steep, and it is ongoing.

There are many functions in RMS. Probably too many in my opinion.

The training/support. The scheduling of the training took too long between classes. It takes too long to complete a module and then schedule. By the time you get to the next class (sometimes 7 days between) you forget what you covered before. Also the content of the class. It seemed she was reading from a checklist only and we were not very engaged in the content. After the training, during the handover to support call, I had the opportunity to ask questions about RMS functions and "how tos". I got more out of that 10-15 minutes with the same trainer as I did listening to her 30-45 minutes each session with little engagement or opportunities to actually learn content.

It was a little hard to use this software at first but after that it was good. We used it for our front desk to check people in and out

There was no notes section or alert section to put important things about the guest so others could read about it

RMS 8 was a very good program in its day
RMS 9 is more difficult to manage.
RMS 9+ is still having glitches and is even harder to manage .

The longer we deal with RMS the more disillusioned we become. with everything from the software its self to the the way their accounting is handled and the customer service.

easy to use, ability to charge non room items to room, switch on and off and adjust ota rates on day by day basis

mobile version is awful
support for new products (staff clock in / off) has taken far far too long to be implemented
almost impossible to have dialogue with HQ in Melbourne - all goes via UK

I have been working with RMS for 5 years the system is user friendly and you can program your rms the way you want it that works for your business. The tech support is great you have personal on hand for any issues or questions needed.

The only least like comment I have to share is at time the system software runs slow.

The feature we love the most about RMS is the real-time online booking! If a customer is booking online, customer service cannot access that particular site in the system. It has prevented double bookings which with other campground software was a nightmare!!!

We also love the employee controls. It provides for amazing accountability and prevents errant discounts from being given.

The rate structure is hard to work with and requires a lot of attention to detail.

What I liked most about this software is that it is very organized. You can clearly see what lines need to be filled out to be completed.

When RMS goes through updates it takes working things away such as deleting badge numbers after they have departed. The new RMS does not allow this and it makes it a hassle on busy days.

Very streamlined with various ways of finding bookings. Setup is still in motion but I can still use it which is useful as I can figure out kinks and adjust as we go.

About halfway through my training the system got an overhaul so I had to re-learn a lot of what I thought I knew.