Help Desk Migration Reviews

Help Desk Migration

4.8 (108)
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Online help desk data migration service

Overall rating

4.8 /5
(108)
Value for Money
4.8/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
5.0/5

100%
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108 Reviews

Matthew
Matthew
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Simple and painless

Reviewed on 2019/02/01

I would recommend their services to others!

I would recommend their services to others!

Pros

They make help desk migrations extremely simple. Our support engineer was easy to work with and very responsive.

Cons

I would say the speed was less than I had hoped but in the end, the migration was successful.

Ryan
Overall rating
  • Industry: Internet
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Masterful help desk migration in just a few steps

Reviewed on 2020/08/13

I had a fantastic experience using the app. We migrated over 150K unique records from Help Scout to...

I had a fantastic experience using the app. We migrated over 150K unique records from Help Scout to Teamwork Desk using Help Desk Migration, and all of our data was transferred and mapped perfectly. The migration hung up a few times, but that was due to API limits on both the source and destination apps. Even when the migration got stuck, the team at Help Desk Migration fixed the process and restarted without us needing to submit a support request.

Pros

The customer support and quality of the migration app were phenomenal. Honestly, the two most important pieces of an app like this, which are data integrity, and a fast and responsive team were best-in-class.

Cons

There were a few things during the payment process that were hard to follow. For example, the ability to start a full migration didn't start until several minutes after we made payment, so it was a bit confusing.

Laura
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Easy way to solve all of your help desk needs

Reviewed on 2022/06/07

Overall, an easy to use system for multiple people to operate a helpdesk.

Overall, an easy to use system for multiple people to operate a helpdesk.

Pros

Easy system users can log into and track for all of their help desk needs

Cons

The search functionality does not seem to always be accurate. Also, not easy to migrate and get what you need from it.

Verified Reviewer
Overall rating
  • Industry: Legal Services
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Painless migration from Spiceworks to Jira Service Desk

Reviewed on 2018/09/06

Pros

The Help Desk Migration folks made our transition from Spiceworks to Jira Service Desk easy. They took care of mapping the Spiceworks fields to equivalent fields in Jira Service Desk for tickets and users. Gave me a sample migration to validate against. When it came time for the production migration, they worked within my schedule so I could keep service downtime to a minimum. They were very responsive throughout, especially impressive given the 9 hour time zone difference.

Cons

Nothing at all to dislike about this service.

Response from Help Desk Migration

Thank you!

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Help Desk Migration helped me to smoothly complete a very complex migration process

Reviewed on 2018/11/23

Help Desk Migration helped me in the migration to a new ticketing system to handle our clients'...

Help Desk Migration helped me in the migration to a new ticketing system to handle our clients' support requests. We had a very consistent ticket history in the old system, and thanks to Help Desk Migration we were able to keep this archive in the new ticketing system without a hitch.

Pros

Help Desk Migration's support was flawless. We were followed step by step with extreme professionalism and attention to detail throughout the entire migration process.

Cons

My experience with Help Desk Migration has been very positive. There's nothing I disliked.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Changing ticketing systems is always painfull, but this made it easy!

Reviewed on 2019/01/14

Fast and easy. It saved me countless hours trying to either manually copy articles or look for ways...

Fast and easy. It saved me countless hours trying to either manually copy articles or look for ways to export and import tickets.

Pros

Totally automated. Easy tools for field mappings. Retained all ticket histories

Cons

It would have been nice it knowledge base article links and embedded videos could have been updated a part of the migration process.

Response from Help Desk Migration

Many thanks for your review!
Your experience is valuable!
Could you contact us directly, so we could improve our process with your help?

Jacqueline
Jacqueline
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Such an easy app

Reviewed on 2018/12/14

The staff are the stars here. Super helpful, going above and beyond to give you the support you...

The staff are the stars here. Super helpful, going above and beyond to give you the support you need through the entire process.

Pros

The mapping was super easy - I was able to test before I purchased - the chat staff are amazing and give awesome support - the developers are agile and are happy to make changes to update the offering

Cons

The fact that if you have to do an additional migration there is a possibility of duplicates so you need to delete all the prior migration data

Response from Help Desk Migration

Thank you for your kind words!

Regards, Natalia

Paul
Paul
Overall rating
  • Industry: Fund-Raising
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service: well crafted and gets the job done.

Reviewed on 2020/01/24

Great experience working with their team.

Great experience working with their team.

Pros

Straight-forward, no-frills and got the job done.

Cons

I do not have any cons about this product. Well worth it.

Chelsea
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Customer Support

Reviewed on 2020/08/10

Amazing experience - would recommend to anyone needing to migrate ticket data.

Amazing experience - would recommend to anyone needing to migrate ticket data.

Pros

We used this software to move two of our teams from Freshdesk to Helpscout. The software was super easy to use, and made the process really easy. The support team was incredibly responsive, and helped out all along the way - fast to reply each time I had a question.

Cons

There were no cons - they made it really easy!

Matt
Matt
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great - Worth the money!

Reviewed on 2019/01/02

Brilliant.

Brilliant.

Pros

Fast, efficient, effective, accurate and cost effective.

Steve
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Made our migration simple

Reviewed on 2019/07/19

HDM came through when Kayako couldn't. We were supposed to migrate our ticket centre through...

HDM came through when Kayako couldn't. We were supposed to migrate our ticket centre through Kayako, but after a month of sandbox usage, a couple days before the migration, when we reached out to confirm the upcoming migration, they let us know the rep we were working with was no longer with the company, and that they could not complete our migration for a few months as they were rebuilding their migration engine.

HDM stepped up and helped us migrate our ticket centre without the help of Kayako, and gave us a discount as well. They came through for us when Kayako couldn't.

Pros

Ease of use
Speed of migration
Cost efficient
Customer support

Cons

Some of the knowledgebase articles were not migrated into the proper categories, but was an easy fix. Everything went into 'Source Default Folder', but it did create the other categories. Just needed to go through and change them after the fact
Doesn't show any stats during the migration to see how fast the import is going. They can let you know on the backend
Sometimes fails without any decent error message, but the team will let you know and it will pick up where it left off

Brett
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Superb service, very secure and great attention to detail

Reviewed on 2017/05/11

fast, friendly, secure and great attention to detail. HDM allowed us to migrate between platforms...

fast, friendly, secure and great attention to detail. HDM allowed us to migrate between platforms quickly with no loss of productivity

Pros

I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Help Desk Migration. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required.

I was especially concerned about security, HDM described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer's data.

They even reminded me as soon as the migration was complete to change passwords and ensure our instance was secure. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending HDM if you need to do a migration. Absolutely great in every respect.

Response from Help Desk Migration

Thank you, Brett!
We are happy to have you as a client!

Arry
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Migration from Intercom to Zendesk never been easier than this

Reviewed on 2020/08/27

Overall, Help Desk Migration really the best software to migrate Help Desk system. It's really easy...

Overall, Help Desk Migration really the best software to migrate Help Desk system. It's really easy to use the software and it does the job perfectly. The customer service is really good, quick response and really helpful. I will recommend this software to any company that needs to migrate Help Desk Software. Thank you Help Desk Migration.

Pros

The software is really easy to use, I don't need to learn many things to do the migration. The software is really simple, straight to the point and really does the job amazingly!

Cons

So far, no cons about this software, everything is working perfectly.

Joël
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent product, service and price

Reviewed on 2019/07/19

Pros

The product features is very easy to set up. The service support is always quick and accurate. And the value for the price is really worth it.

Cons

We had to do some small customization, but the price was correct. Test migration cannot be done fully, only small portions of data

Karl
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service, as usual

Reviewed on 2020/03/04

Pros

We've used this company twice for ticket software migration - once from osTicket to Help Scout, and once from Outlook 365 to Help Scout. Both times were great, and everything transferred correctly, including attachments. We had years of osTicket tickets and they had no problem during the migration.

Cons

The only thing I could recommend improving is the Outlook migration - since email clients freq quote the original email during a reply, it kind of made a mess of things. If Help Desk Migration could somehow parse the replies out, and turn them into separate ticket entities, that would be great.

Megan
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Support

Reviewed on 2020/09/04

The team (especially [SENSITIVE CONTENT HIDDEN]) has been incredibly patient and kind while walking...

The team (especially [SENSITIVE CONTENT HIDDEN]) has been incredibly patient and kind while walking me through each step of the data migration process.

Pros

The software is easy to use when mapping our fields and migrating our data from Salesforce to Freshdesk. The support team was super helpful in answering my many questions.

Cons

It took a couple of demo migrations to make sure all of the fields were aligned properly.

Brian
Overall rating
  • Industry: Food Production
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Works as advertised, great and timely support

Reviewed on 2020/07/29

The support is the key - migration experiences can be harrowing, especially those that are opaque...

The support is the key - migration experiences can be harrowing, especially those that are opaque and use API. The live chat support kept us up to date at all times and helped to move through the two errors we had. The migration was completed overnight and we're up and running on our help desk with our customer history and notes. A+ experience.

Pros

Demo migration was key to proof of concept and setting team's expectations. Great, timely, communicative support. Good value. No brainer for us.

Cons

The auto migration errored out a couple of times. The engineers were on it within minutes and the migration started again.

Paul
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic software and epic customer support

Reviewed on 2020/08/24

This was a perfect experience end to end.

Exchanged 10s messages with our account manager and...

This was a perfect experience end to end.

Exchanged 10s messages with our account manager and support team to get the perfect setup and when it came to migrating it was flawless.

Cannot recommend enough for anyone under taking a migration

Pros

Very clean layout, easy to use and super competitive pricing

Cons

n/a - It was an excellent experience end to end

Martin
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We needed to migrate from Zendesk to another Zendesk instance with over 600K elements

Reviewed on 2020/07/01

Pros

The support and the customization work were exceptional. the product is solid and takes the complex migration process to a new simple level.

Cons

I would love to see more customization options right away. with some sort of interface to drag'n'drop, match and deactivate elements in a very detailed manner. but since the customization work was so great we didn't need it.

Laurie
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Did Exactly What we Needed

Reviewed on 2020/06/11

The process was very painless -- we explained what we needed, the team worked with us to provide...

The process was very painless -- we explained what we needed, the team worked with us to provide exactly the service we required, and the migration itself happened with the click of a button. Highly recommended.

Pros

This was by far the easiest way to move our data from one CRM to another. The team provided fantastic service and even suggested ways for us to lower costs.

Cons

Payment is made through a third party website, and took longer than usual to process.

Response from Help Desk Migration

Thank you for your kind words, Laurie!

Chris
Overall rating
  • Industry: Education Management
  • Company size: 201–500 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great service and support

Reviewed on 2019/09/25

We needed to migrate our Helpdesk from one platform to another and without this service it would...

We needed to migrate our Helpdesk from one platform to another and without this service it would have been a complete nightmare. The support team were exceedingly responsive if a little over zealous in their communications at time. I would definitely use them again for another migration.

Pros

We were able to fully test out how the process worked and then easily get the process customised to fit our needs.

Cons

There really were not any issues around the migration so I don't have anything to say.

Esmee
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful

Reviewed on 2020/02/04

Great experience. Couldn't recommend them enough. We ended up opting for migrating only the...

Great experience. Couldn't recommend them enough. We ended up opting for migrating only the customers and organizations and it came through smoothly. I'm glad we had this option and it has saved us A LOT of time and work.

Pros

Super easy to use. Customer service was great and worked to get me the best solution for my needs

Cons

Full migration was more expensive than I expected, so we opted out, but we also chose to start with a cleaner slate.

Response from Help Desk Migration

Thanks, Esmee!

Saul
Overall rating
  • Industry: Information Services
  • Company size: 501–1,000 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy migration, prompt contact and follow up with clear communication

Reviewed on 2017/09/19

Migration from our old Helpdesk software to Zendesk. Assistance in mapping fields to ensure...

Migration from our old Helpdesk software to Zendesk. Assistance in mapping fields to ensure everything came across correctly

Pros

They took care of pretty much everything for us & provided guidance. Our Zendesk has quite a lot of custom pieces in it. HDM was able to provide guidance on the best way to migrate into this.

Cons

A little more documentation about the best way to have custom fields setup and managed in the migration would speed things up. But we had a complicated setup, so wouldn't be relevant to most users.

Response from Help Desk Migration

Thank you for your review, Saul!
It was a big pleasure to perform migration for your company!

Alex
Overall rating
  • Company size: 2–10 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

100% seamless migration

Reviewed on 2017/12/14

Pros

It was fast and easy to configure our migration, and the best part was being able to quickly run a demo migration to see how it would look.

The support team is also very friendly and helpful.

Cons

Not really a con, because I'm very happy with the result and our migration was a bit unique: we were moving between two accounts on the same software so the field mapping required a bit of customization. Pretty sure we're an edge case, and cust support was very helpful with figuring out how to make it happen!

Response from Help Desk Migration

Hey Alex!
Thanks for your valuable feedback!

Rolf
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Satisfied customer

Reviewed on 2019/11/07

Very happy with the service, and their support is really great and helpful and skilled.

Very happy with the service, and their support is really great and helpful and skilled.

Pros

Customer support, the solution that migrates the data from older system to newer plan is great, but what makes this shine is their excellent support.

Cons

We did see some few migration issues, but they were minor and could be resolved.

Response from Help Desk Migration

Thank you, Rolf!