Help Desk Migration Reviews

Pros

The free demo allowed me to test the functionality of the migration, examine the results, tweak the settings, and retest. I did this at least 50 times and asked support a ton of questions. They were extremely fast at replying and super helpful.

Cons

The only con was that during the final live migration, the tool got stuck twice on bad data, and their support (who responded quickly to help) had to do something to fix. It would be good if the tool could skip these bad records and keep going, and then spit out a report at the end of what was missed.

Pros

The answer to the question "What did I like most about this software?". Everything!!

Ease of use: Check!
Responsive Support: Check!
Responsive Development: Check!
Full data migration: Check!
Very reasonable cost: Check!

Cons

I cannot think of a single thing I did not like about this software.

Pros

Ease of use
Speed of migration
Cost efficient
Customer support

Cons

Some of the knowledgebase articles were not migrated into the proper categories, but was an easy fix. Everything went into 'Source Default Folder', but it did create the other categories. Just needed to go through and change them after the fact
Doesn't show any stats during the migration to see how fast the import is going. They can let you know on the backend
Sometimes fails without any decent error message, but the team will let you know and it will pick up where it left off

Pros

Our mappings were not complicated, and for the most part, I was able to map my custom fields from Desk.com over to Zendesk. It was easy to do, and I could do a sample port as many times as I needed just to ensure everything came over correctly.

Cons

Nothing comes to mind because I was told upfront of expected behavior.

Pros

They took care of pretty much everything for us & provided guidance. Our Zendesk has quite a lot of custom pieces in it. HDM was able to provide guidance on the best way to migrate into this.

Cons

A little more documentation about the best way to have custom fields setup and managed in the migration would speed things up. But we had a complicated setup, so wouldn't be relevant to most users.

Pros

This was by far the easiest way to move our data from one CRM to another. The team provided fantastic service and even suggested ways for us to lower costs.

Cons

Payment is made through a third party website, and took longer than usual to process.

Pros

Help Desk Migration allowed me to quickly and easily move all of our Intercom articles to Freshdesk. It simply took a few clicks and a few minutes to complete the process. Representative, the Account Manager assisting me, was very responsive and walked me through everything I needed to know.

Cons

The article migration isn't perfect because the text formatting and image sizes will need to be edited to match how they were set in Intercom.

Pros

We were able to fully test out how the process worked and then easily get the process customised to fit our needs.

Cons

There really were not any issues around the migration so I don't have anything to say.

Pros

Our experience with the guys and gals at Help Desk Migration was very professional and smooth. They knew what they had to do, asked the right questions and got to work. They delivered what we've asked of them, even when it came to custom demands like mapping certain custom fields.
They've stuck to the agreed timeline and finished with a few days to spare.

Pros

It worked and the reporting was enough to give me confidence that my records had migrated successfully.

Cons

I can not say there are any particularly negative aspects - I guess at a push, I'd like even more granular reporting to increase my confidence level that the migration had included all records.

Pros

We started a migration, and had a bit of a unique setup. With a bit of additional coding a migration was created for out use case of desk.com and Zendesk. Their support was pro-active in reaching out as we were evaluating the migration.

Cons

I did not have a negative experience using the service.

Pros

The ease of the entire process was the what I appreciated the most.

Cons

Nothing stands out as a con. All was very pleasant.

Pros

Easy to use and great support. It was pretty seamless of an integration. WE migrated from Desk to Zendesk.

Cons

Not much - it was what I expected and was easy to use.

Pros

- Straight forward
- Easy to Use
- Chat-service for questions

Cons

Had some trouble to migrate tickets from .json -file and instructions wasn't the best.

Pros

Quick Response, Delivery on time. Good Assistance. I am happy with their process. They have as excepted

Pros

Ease of use, reliable, cost effective, excellent customer service.

Cons

not applicable

Pros

I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Help Desk Migration. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required.

I was especially concerned about security, HDM described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer's data.

They even reminded me as soon as the migration was complete to change passwords and ensure our instance was secure. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending HDM if you need to do a migration. Absolutely great in every respect.

Pros

Ease of use and the exceptional support.

Cons

I had no issues with the migration software.

Pros

It migrated most of the important data we needed, from Intercom to Zendesk, saving us a tremendous amount of time, and the cost was a fraction of what we had been quoted by other similar services.

Cons

There was a hiccup with making a payment, and a "failure" the first time we tried with migration of our conversations. But they got the issue resolved before our fairly tight "go-live" window was over.

Pros

Being able to reference our old Zendesk tickets in Freshservice was a must. This got the job done! The price was far less than what Freshservice wanted to charge. They did a delta import at the end as well.

Cons

I did not find any cons to their product.

Pros

Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. A few hiccups importing the data but they resolved quickly and were on it from start to finish. Quick support, good value and fairly priced.

Cons

Timezones are a bit further out from us (PST) but always responsive when we needed. Had a small problem paying for the service via 2Checkout but we worked it out.

Pros

Totally automated. Easy tools for field mappings. Retained all ticket histories

Cons

It would have been nice it knowledge base article links and embedded videos could have been updated a part of the migration process.

Pros

Ease of use, price, functionality, and their support team was very quick to respond!

Cons

I really don't have any cons about the product.

Pros

It was fast and easy, and support was super responsive.

Cons

I didn't realize that archived (older than 40 days and inactive) records would not be transferred, but this isn't really a problem for us. Seemed expensive but was way faster than manually importing via an API.

Pros

Easy to use, didn't need to stay on the page, customer service handled everything on the back end without me needing to worry.

Cons

The software did fail on its first try automated, but the staff fixed it within 12 hours and finished the migration behind-the-scenes