TourSolver Reviews

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30 Reviews

- Industry: Logistics & Supply Chain
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
An easy way to save time and money...
Reviewed on 2020/06/12
Pros
Easy of use (for final user), integration possibilities, strentghness
Cons
Implementation requires a deep knowhow...
Alternatives Considered
SAP SuccessFactors HXM SuiteReasons for Switching to TourSolver
Previous experienceResponse from Nomadia Group
Hi Luc, thank you so much for posting a review here. Do not hesitate to reach out to our support team. We have a support service that will assist you through the implementation and any integration.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Route planning & optimization
Reviewed on 2020/10/19
I can tell that Opti-time’s team is very experienced and is very passionate about their products....
I can tell that Opti-time’s team is very experienced and is very passionate about their products. We really feel part of the product team as they listen to features requests and implement fast!
Pros
The software integrates all our business constraints; it is highly flexible. The UI is customizable which improves the user experience significantly.
Cons
There is not much I dislike about the software.
Reasons for Switching to TourSolver
Territory creation Responsive support pre and post salesResponse from Nomadia Group
Thank you for taking the time. We are working hard on our features and fast implementation!
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.
Reviewed on 2022/04/14
Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.
Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.
Pros
Lets customers know of ETA's via text and email once a route has been planned.
Cons
Toursolver is ok for scheduling and informing of ETA's but not good at all for navigation.
Response from Nomadia Group
Hello Paul, thank you for taking the time to post a review!
The navigation aspect is managed through Google Maps / Waze or any third-party application you would launch from the TourSolver App on your phone.
Hence, turn-by-turn navigation is not handled by our software directly. I have instructed our team to get in touch with you to go over this and ensure that you are fully satisfied.
Alex will be in touch with you very soon!
- Industry: Facilities Services
- Company size: 201–500 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good program for optimizing routes and communicating arrival time window with customers.
Reviewed on 2023/12/13
Toursolver Is a viable route optimization and site arrival time communication tool.
Toursolver Is a viable route optimization and site arrival time communication tool.
Pros
Route optimization, time of arrival communication, import data.
Cons
Is a very detailed and customizable program and requires training and practice to use.
Response from Nomadia Group
Dear Tom,
Thank you for your review. We are pleased to read TourSolver helps you improve your business. Feel free to contact our support team if you need any assitance on the ongoing practice of our solution.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ideal for small businesses
Reviewed on 2022/04/21
Great, a bit scared at first that we wouldn't be able to use it, we are not tech people, and the...
Great, a bit scared at first that we wouldn't be able to use it, we are not tech people, and the last thing I wanted was to get a system that would add more work!
But that wasn't the case at all, their team was there, and the thing works; we use it daily and save tons of time.
Pros
I operate a Garage Door Repair and Installation service in Florida. I grew a lot, and dispatching and scheduling jobs for 20 technicians was difficult. I like that the system lets us do that easily. What I most like about it is:
- Drag&drop service jobs from Xls
- One-click optimization
- Full map view with all routes (to display during morning briefing time)
- Modify job schedule based on the team's feedback
- Share with the mobile phone in one-click
-> we worked with
[SENSITIVE CONTENT], who helped us set the system and workflow for our needs. That allowed us to be operational right away (I don't like to read user manuals!). He is still our contact and is fantastic to work with.
Cons
Daunting at first, with a lot of features and buttons all over the place, but that goes away very fast when the software tech starts the onboarding.
Alternatives Considered
SamsaraReasons for Switching to TourSolver
Pricing / Support / User InterfaceResponse from Nomadia Group
Hi Kostia, thank you so much for the review!
Indeed, the UI is very rich and will look complex at first.
This is one of the downsides of having a lot of customization and features.
I have provided your feedback to the product team to continue to focus on UX as much as possible.
- Industry: Electrical/Electronic Manufacturing
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Toursolver
Reviewed on 2022/04/19
Dissapointed w toursolver so far
Dissapointed w toursolver so far
Pros
It is fairly quick to load info to get map
Cons
Several items. Can not add stops, street names are very small, can't seem to increase font. can't move stops around.
Response from Nomadia Group
Hello Paul!
Thank you so much for your review!
Stops can be added and moved anytime from the map view or from the timeline view. You might not have the right to do so, I have asked the team to get in touch with you and your system administrator to ensure that this is no longer a frustration for you.
For the street names, you have access to multiple map backgrounds, you should be able to enable Google Maps for example.
we will be in touch soon to ensure that this works for you!
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Toursolver - Electrical inspection
Reviewed on 2022/04/27
Inspections are clearly identified and can be easily managed.
Inspections are clearly identified and can be easily managed.
Pros
Software is easy to load work/site visits on and provides a good overall layout of inspections to be completed. Works overall well with google maps.
Cons
Not easy to add additional stops to existing map. Sometimes google maps takes you to an address close to where you need to go, so you need to double check address before trying to gain access to the address where the inspection is required. Sometimes when the map is optimized, it takes you back to an area close to where you have already been.
Response from Nomadia Group
Hello Troy, thank you for taking the time to post the review. I have asked the team to get in touch with you and understand what the problem might be regarding the address locator & route optimization. We want to make sure the software helps you as much as possible.
- Industry: Construction
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Toursolver
Reviewed on 2022/04/14
So far it has been fine. Still getting used to it
So far it has been fine. Still getting used to it
Pros
I like the allows certain amounts of time for each job and plots on a gant chart
Cons
A bit difficult to rearrange the calls in the order I would like
Response from Nomadia Group
Hi Andy, thank you for your review!
I have forwarded your remark to the team to see if we can help in making it simpler for you to rearrange service calls.
Look out for an email from our team soon!
- Industry: Marketing & Advertising
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Happy to use it!
Reviewed on 2022/02/08
I am so happy that Geoconcept (Opti-Time) is now present in the US. TourSolver routing engine has...
I am so happy that Geoconcept (Opti-Time) is now present in the US. TourSolver routing engine has been evolving over the last 10 years and is clearly above the pack.
Pros
In our line of business, it is essential to be able to cover as many use cases as possible. The 100+ parameters available makes it the only software I tested that model our activity perfectly.
Cons
I would love more capabilities in reporting, specifically a customizable BI dashboard, like a drag&drop UI?
Response from Nomadia Group
Hello Anastasiia, thank you for your feedback! A customizable BI Dashboard is in the works and will be released soon! Stay Tuned!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ITSmarts Comments
Reviewed on 2020/06/16
Experience have been very good this sales and support
Experience have been very good this sales and support
Pros
About Toursolver Cloud is a solutions very easy to use to implement with final users
Cons
would be good idea quote by modelo: Geocoding, Territory, Planing, app monitoring, considering that prospects and/or custom other just need part of the solutions and not all of it.
Also they need test more de solutions some timer appears some "bucks" that some time is complicate some soon.
Finally would be necessary considerer price for LATAM because other competence as beetrack or simpleroute with lower prices confuse market even those companies do not do optimization process just sencuence with out restriction
Response from Nomadia Group
Thank you for taking the time to give us your feedback. We are improving the onboarding of our software to make sure that all our customers can quickly deploy.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
Not a great system
Reviewed on 2022/04/22
Pros
After lots of time with it it becomes easy to use
Cons
Always needs to be connected to the internet
Response from Nomadia Group
Hello Paul, thank you for taking the time to post a review!
The mobile app has an offline mode that allows you to access your route plan and report even when out of network.
It is not possible to connect to the desktop web portal if you do not have internet.
Our team will reach out to you to gather your feedback and implement new features in our product roadmap.
Stay tuned; Alex will reach out!
- Industry: Government Administration
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Lackluster Customer Support
Reviewed on 2022/04/27
Customer service is not great. Turnaround is long. It seems support working hours is very limited...
Customer service is not great. Turnaround is long. It seems support working hours is very limited for Canada Eastern Seaboard customers. We get that the application is hosted and supported from France, but we know that we have to wait for support for a long period, even if it's urgent. We feel there's no urgency.
Tool seems unfinished (e.g. lists are not alphebatized, multiple places to make changes when a user is modified)
Pros
Route Planning and being able to communicate to the customers
Cons
For an administrator, the tool is clunky. It seems the modules are programmed separately. Adding a user and setting their mobile seems like 2 different tools.
Response from Nomadia Group
Hello Emmanuel, thank you for your review. Someone from our team will reach out to ensure we understand your problems and help you as best as possible. Our technical support is available during EST working hours; you can also chat directly with an agent using the chat box at the bottom right of your screen.
- Industry: Electrical/Electronic Manufacturing
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 2.0 /10
Toursolver
Reviewed on 2022/04/26
getting more comfortable using system
getting more comfortable using system
Pros
Able to map and Locates almost all sites
Cons
-List of sites does not match the map ''pins''
-difficult to tell which direction your going to start
-difficult to find/see street name
Response from Nomadia Group
Hello Brian, thank you so much for your review. I have asked someone from the team to reach out asap to understand the problems you have with the map display.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
North Alpha fully recommends Opti-Time for Agenda and Route Optimization
Reviewed on 2020/06/17
Pros
Opti-Time is an easy-to-use optimization software that suits most needs and can be deployed within few weeks.
Opti-Time helps on reducing costs and planning efforts.
Opti-Time gives full operation visibility for managers and field executives.
The software has a lot of integrated constraints and restrictions that can be set to fit any operation requirement.
Cons
- Setting up the constraints/restrictions to comply with very specific needs is difficult without a qualified expert assistance and support.
Response from Nomadia Group
Hi there, thank you very much. If you still need help setting up the constraints according to your business needs, one of our experts will assist you.
- Industry: Outsourcing/Offshoring
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
White Label Routing APIs
Reviewed on 2022/02/08
For our company, the most important was to be able to integrate a routing & planning optimization...
For our company, the most important was to be able to integrate a routing & planning optimization API within our platform, we benchmarked several solutions, and none got even in close in calculations speed and quality of results on a large amount of data.
Pros
White label integration of their APIs, recommendations from other companies in the field were what decided us to move forward with Opti-Time.
Cons
Initial set-up was long as we had to figure out how to best use the countless constraints and possibilities of the routing engine. It is very flexible and sometimes too much so!
Response from Nomadia Group
Hi Andrii, thank you so much for posting a review; we are working hard to find the right balance between simple-to-use systems that offer our users flexibility. Many UX/UI improvements are on the roadmap this year.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Expert user
Reviewed on 2017/10/25
Pros
This software provides the best functionalities coverage and enables a huge ROI in a few months. Its strong customisation makes it relevant in many business cases.
Cons
Due to its large range of functionalities this soft may be a bit hard to configure and should be reserved to large organizations
Response from Nomadia Group
I'm glad you appreciate the customization of the interface and integration. Please reach out to us if you have any questions.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Easy to use and ROI guaranteed
Reviewed on 2017/09/08
Pros
It allows to optimize the route plan in an immediate and easy-to-use way, granting saving in terms of logistic costs and reducing mileage. It is ideal for delivery staff, sales people and technicians.
The new APP TourSolver Mobile increases even more its usefulness, allowing a real team connection among planner and mobile forces.
Cons
There isn't yet the possibility to geo-localize the resource, even if this functionality results a next implementation of the software
Response from Nomadia Group
Hi Federico, thank you so much for your feedback. We are glad you appreciate our APP TourSolver Mobile. The geocoding has been updated; let us know if you still have issues!
- Industry: Public Safety
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
TourSolver Review
Reviewed on 2022/04/28
Pros
availability of user options that can by customised
Cons
search bar for adding new addressed not working
Response from Nomadia Group
Hello Raffaele! Thank you for your review, I have asked the team to look into the search bar issue, it might be related to the brand new release that came out this week. They will be in touch with you directly.
- Industry: Staffing & Recruiting
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very valuable software
Reviewed on 2022/02/08
Very few routing & scheduling software offers real-time optimization, and only opti-time has an...
Very few routing & scheduling software offers real-time optimization, and only opti-time has an efficient one. Highly recommended for field service calls optimization.
Pros
Real-time optimization engine that allows call center’s operators to propose/set appointments into existing routes. It is a game-changer to improve customer experience!
Cons
The set-up of the real-time optimization engine is challenging at first, but their support helped a lot.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Big benefits and low investment
Reviewed on 2021/12/08
Pros
Route planning is very easy and does not require previous experience
Cons
More documentation and examples are required to load the information of the multiple optimization variables
Response from Nomadia Group
Hi Miguel,
Thank you so much for the review, feel free to get in touch with our support team if you need more information on the optimization parameters. We are working hard on boosting our self-help documents so stay tuned!
- Industry: Outsourcing/Offshoring
- Company size: 201–500 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gets the job done!
Reviewed on 2022/02/08
The company that develops this software has over 30-year experience in the field. This SaaS routing...
The company that develops this software has over 30-year experience in the field. This SaaS routing software is definitely in the top 3 worldwide.
Pros
Robust algorithm and routing engine that places more visits than all software I tested in the past (while respecting our business constraints).
Cons
It could use a simplified business rules process, way too many options for me!
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect Tool for saving money
Reviewed on 2020/06/12
Pros
Easy of use and powerful tool.
Customizable.
Cons
Desired Features like templates based on different bussines
Response from Nomadia Group
Hello, thank you so much. We are introducing business templates with our next release; stay tuned!
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Review Source
Overall rating
- Ease of Use
- Customer Support
Great product and great team
Reviewed on 2015/12/07
We have tremendously increase our tech efficiency with OptiTime.
We work very closely with...
We have tremendously increase our tech efficiency with OptiTime.
We work very closely with OptiTime team and they are very reactive.
OptiTime is part of our Service strategy.
Response from Nomadia Group
Thank you for your feedback; we are glad to hear that our solution increased your tech efficiency.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Daily delivery circuit in Paris and suburbs between 50 to 100 spots
Reviewed on 2015/12/09
Some fields are not yet present in the summary, but we're working on it. Our relationship is trusty...
Some fields are not yet present in the summary, but we're working on it. Our relationship is trusty and successfull.
Response from Nomadia Group
Thank you for taking the time Denis!
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Un'esperienza positiva
Reviewed on 2024/03/19
Assolutamente positiva, l'implementazione e il supporto ricevuto in fase di scelta e la flessibilità...
Assolutamente positiva, l'implementazione e il supporto ricevuto in fase di scelta e la flessibilità di/scalabilità nell'implementazione delle funzioni
Pros
Interfaccia utente, completezza dei vincoli gestiti e supporto utente ricevuto
Cons
Alcune traduzioni in italiano un poco approssimative
Response from Nomadia Group
Grazie per la sua recensione, Filippo. Siamo lieti che sia soddisfatto della nostra soluzione.