Much better than what we are currently using
Reporting Analytics, Profile roles, more security.
Analytics, being able to track every aspect of our reporting and logging mechanics. Being able to monitor what each individual is doing.
Data entry, adding regular visitors without being able to import csv file from other systems we use.
Coming from an outdated system IView is like a breath of fresh air in this technological world.
This software makes the tracking of everything that goes on in the Casino, from the Security side of things, much easier and understandable. It is much more user friendly.
There are so many features in this system! It seems like there is a feature for everything that you may need to do. Not only that but all of the features connect in a way that makes progressing situations easier to evolve with the documentation. In a business, such as a casino, we come into contact with thousands of customers a day. This system will make it a thousand times easier to keep track of the ones that we need to, in any way that we need to. All in all this system is a step towards keeping our customers, assets, and employees safer.
There are so many features that it is hard to just jump in and start using this software right away. There is training that needs to be done and it will take a bit of time to get used to and phase out our outdated software that we are using. This is really the only con that I see. But to help with that we had a representative down here to train the departments using the software!
Customizable but, some limitations
It manages our HR and Safety systems
The software is customizable and does work well for certain applications. Our use case scenario is a HR and Safety management system.
Several limitations with this software exist. It is not able to integrate with many ERP systems and the interface is not very aesthetically pleasing.
Exceeds expectations on a daily basis. This Software has replaced our entire Security reports.
This Software has allowed us a one stop shop for all out security needs as far as reporting and incident tracking, it is a powerful tool that has completely changed the way we do out investigations and reporting. I recommend this to anyone who has difficult with reporting.
This Software has absolutely changed the way we do Security reporting, it allows us to track all security events on our property and keep our employees and patrons safe and security. This allows us to cross reference old and new incidents with past and present patrons as well as notice trends and events that might warrant further investigation.
This product made our reporting complete in all aspects for the first time ever.
The software was easy to use and learn. It allowed for the addition of all types of media to make a complete report of any type of incident. I really like the feature that allowed other departments in our business to use this application to track their own incidents and then they could share the ones that corresponded with our security department. In all the products out their iTrak was our chosen product.