Gingr Reviews

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207 Reviews

- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Gingr Advantage in Pet Care
Reviewed on 2023/08/07
Gingr is the best option for doggie daycare in my opinion. One of my favorite things about them is...
Gingr is the best option for doggie daycare in my opinion. One of my favorite things about them is how user-friendly they are, both for our customers and our stock. It's wonderful that we can interact directly with our customers and respond to their specific requests.
Pros
Full, versatile, open, and user-friendly. You can learn what you need by just perusing the web. Employees benefit greatly from the associated training. The software is not only cheap and easy to use, but also very user-friendly. This program outshines its competitors in terms of features and customization options.
Cons
The consumer portal often has an awkward interface and looks outdated. Assuming you don't have any major issues after going live, you probably won't require support very often, since they're only available during specific hours and not via phone.
- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Couldn’t run our business without it
Reviewed on 2023/04/27
We’ve had Gingr for approx 5 years now and could not do our daily business without it. Customer...
We’ve had Gingr for approx 5 years now and could not do our daily business without it. Customer service on chat has always been pretty good and the onboarding and setup was very thorough.
Pros
Being able to check in from anywhere is invaluable to me. The software is incredibly deep with a lot of settings and options etc.
Cons
Gingr is really glitchy. There’s constantly small things here and there that are issues or aren’t working correctly or whatever which is frustrating, especially considering what we pay per month.
Alternatives Considered
PetExecReasons for Choosing Gingr
KennelSuite was antiquated and we needed something better.Reasons for Switching to Gingr
We didn’t choose PetExec because at the time (approx 5 years ago), PetExec wasn’t able to charge guests by their weight which is how our rates work.- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Like the software very much hate the lack of customer service.
Reviewed on 2018/07/06
Pros
We like the basic functionality and speed of use especially vs. software that sits on the hard drive. The portal is nice and out clients enjoy it.
The help articles for the basic set up and functionality are well done.
Cons
When there is a big issue outside of basic functionality the chat support is a waste of time. A typical chat takes about an hour just to get to the point that they kind f understand what your talking about.
For example my company Voxy Canine Camp recently reorganized and we opened a new merchant id account.
The back end sent me the wrong merchant id #. I Ofcourse did not know it was wrong and after an hour on chat the person had no idea what was the problem because they did not have access to all of the information. It's a week later and aim trying again and still having issues. After introducing myself and business name/ 30 min into chat the rep from Gingr asks me what company Im with,
Real problem solving should not be done by chat so this part of Gingr is horrible.
Horrible enough that we are looking into switching this winter.
Response from Gingr
Laura,
We appreciate your candid feedback, and are sorry to hear that your most recent chat experiences have not been favorable. I called you directly last week to clear up the merchant account issue, which was a simple misunderstanding between how/why you were updating your merchant accounts. Once we got to the bottom of it, we resent the correct merchant number to be updated in your app. I also suggested that if you needed anything moving forward, to ask for me specifically and I would give you a call.
In regard to this most recent issue, our staff was prompt in responding and in inquiring about the issue you were experiencing, and although it did take a bit to understand why you couldn't process payments (the merchant ID had been typed incorrectly - chat records show the correct ID was sent on 6/28) we were able to get this resolved and get you back up and running.
Please let me know if you have any concerns moving forward.
Michelle Ober
Director of Operations
- Industry: Hospitality
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Long Time User - I Highly Reccomend!!
Reviewed on 2022/09/22
I love Gingr and am currently on a mission to convince my new employer to switch. If you have a dog...
I love Gingr and am currently on a mission to convince my new employer to switch. If you have a dog care facility use them.
Pros
All inclusive, multi-functional, customize-able, and intuitive.
You can become an expert by simply clicking around. The included staff training is very useful and effective. Customization is a 4/5, you can do almost anything you want within the confines of their general set up. The system is reliable and updates in the background with little to no impact on user experience.
Cons
The client portal isn't the most aesthetically pleasing and can be confusing at times. The customer support hours are stringent, and they lack a phone support option; but after you go live you need to contact support so infrequently it makes little impact. In my 5+ years working with their software I have needed to contact support maybe half a dozen times.
My one big issue is the implementation team. At a previous employer, that was in the process of opening a daycare, I knew more about their software than half the team helping. BUT if you have any technological literacy it shouldn't be that major of an issue, just annoying.
Alternatives Considered
PetExecReasons for Switching to Gingr
Most user friendly, more detailed reports and finance tracking, better payment integration, better aesthetics for client portal,- Industry: Veterinary
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Booking with ease
Reviewed on 2022/04/29
Overall Gingr has been a great asset to our company, and was such an ease to transition into when...
Overall Gingr has been a great asset to our company, and was such an ease to transition into when we switched from our old Booking system. So many features, and so easy to use.
Pros
I like most that it's easy to use, serves for so many purposes in our Company such as booking Grooming Appointments, walk in services, daycare stays, daycare Evaluations, classes, and now we can use it in our multiple locations as well
Cons
The only cons lately have been inconsistent customer service with longer wait times, and the Phone Number search feature not working lately has made some booking over the phone take longer. Phone number search is usually our go to Customer look up. It leaves us with less room for error and less time on the phone with the customer for easier booking
- Industry: Veterinary
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Appointment Scheduling Software
Reviewed on 2022/09/07
Overall the software is easy to use, customer friendly, and not that expensive. Out of other...
Overall the software is easy to use, customer friendly, and not that expensive. Out of other comparable software we feel that this one has more functionality and more customization options.
Pros
I like that there are so many features and that they are easily accessible for both our customers and our stuff. I like that we are able to customize our customers experience and communicate with them easily.
Cons
It is very hard to implement and set up new software, it is also hard to export data if needed.
Alternatives Considered
DaySmart PetReasons for Choosing Gingr
We were looking for more functionality.Switched From
DaySmart PetReasons for Switching to Gingr
There was more functionality, customization, and we had a extended free trial.- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don’t do it
Reviewed on 2019/10/17
I’m beyond disappointed and frustrated.
I’m beyond disappointed and frustrated.
Pros
User friendly, when we switched to this software the creators that also work in our industry were the owners. They were wonderful, then it got sold-twice.
Cons
The current owners are a credit card processing company and all they care about is cashing in on their fees. They have no empathy for business owners in our industry and they are failing fast. The software neglected to deduct credits off of packages for 2 days last month costing their clients thousands, anytime someone would post about this in their Facebook group it was deleted. How shady can you get?
Response from Gingr
Hi Meredith. Thank you for the review. We are sorry Gingr wasn't the right fit for you personally.
1st, to address a few facts: (1) Gingr was sold (once) to Togetherwork (TW), an independent holding company of niche software companies like Gingr. TW is not a credit card processing company.
Our primary founder and developer stayed, as have most of us. While TW is mostly hands off, they do provide new resources for us to grow & provide more value to our customers. For example, this year we hired (3) developers, (3) onboarding specialists and (3) support staff. This is a very positive move for the long term future of Gingr and our customers - it's good to know you can rely on a stable company for years to come.
Yes, we had a bug related to the deduction of package credits. This bug was fixed within 48 hours, and we helped all customers that needed it to mitigate the impact.
Our private FB group is open to positive & constructive contributions for fellow Gingr users.

- Industry: Architecture & Planning
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Unified shop for pet care and online bookings
Reviewed on 2023/08/23
The system has effective database management tools that updates customers data automatically. The...
The system has effective database management tools that updates customers data automatically. The customer support team listens to clients and implements the raised concerns.
Pros
The software has reliable content that provides care information to pet owners. It is user-friendly and easy to use. The platform provides secure network infrastructure for collaboration and easy payment services.
Cons
Gingr has been good throughout after full setup. I have not disliked performance of any feature.

- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Software and solutions all in one place for pet care
Reviewed on 2023/07/26
It's a fantastic program that streamlines the service delivery process and leaves you feeling good...
It's a fantastic program that streamlines the service delivery process and leaves you feeling good about your work. There are several praiseworthy aspects to this curriculum. extremely convenient for managing appointments, payments, stock, and more for a grooming or daycare center.
Pros
The program was great, however I think they could streamline the installation process. I like all of the options and personalization features. The indifference of the staff turned me off completely. After making a payment, you are on your own.
Cons
I really appreciate how frequently GINGR improves its services. Ad hoc reports aren't really user-friendly, and the reporting mechanism is a bit rudimentary overall. However, more functions are constantly being added. The application's sole flaw is that I occasionally have to submit a page twice.

- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Gingr is a nice Project Appointment and Confirmation Tool.
Reviewed on 2023/08/11
Best Mobile Access and the notification functions are helpful and the Sync capability and reports...
Best Mobile Access and the notification functions are helpful and the Sync capability and reports creation via Gingr is fantadtic and excellent files management product.
Pros
The Email reminder capability and the ability for booking and management of Calendar, the Gingr is the required tool which can be implemented easily withiout much technical assistant all atis features are powerful.
Cons
Nice tool for most Construction projects scheduling and through the time have been using Gingr there was zero dislike to state.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
great tool for appointment scheduling
Reviewed on 2023/11/01
Pros
A good pet-care software that have an intuitive and user-friendly interface that makes it easy for both pet owners and staff to navigate and use the system.
Cons
nothing to complain about this tool at the moment
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Cat dad
Reviewed on 2023/08/09
Pros
It's really cute app for cat dads and moms if you take care of your pet this product perfect for you
Cons
It's expensive for me i want to use it but expensive...
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An EXCELLENT Decision - Gingr Continue to Impress Me!
Reviewed on 2018/11/28
I love how I can keep a good eye on everything that's happening within our facility from wherever I...
I love how I can keep a good eye on everything that's happening within our facility from wherever I am. With the tools in Gingr we've restructured our daycare rates and packages and have seen an overall increase of 25% in daycare revenues. It's a tighter system than the one we had before, and revenues don't fall through the cracks as with the old system. It's so easy to customize in so many ways. The manner in which they strive to add additional features and make existing ones even more usable continues to impress me. Built in communication tools are everywhere so that all the information is readily available for whoever needs access to it. It's state of the art and they strive to keep it so.
Pros
This is so much more than just a reservation and POS system. It's a very comprehensive program that facilitates excellent communication, organization, and streamlines processes. If they haven't thought of it yet, they likely will, as they continue to add features as fast as they can think of and integrate them within the program. I was skeptical at first about tech support being entirely online, and that's proven to work very well. They excel at customer service and have been very responsive to the handful of requests I've made for features. The integrated tip feature has increased employee tips tenfold to the point they're a significant contribution to our employee's paychecks.
Cons
The financials took a little getting used to, and their integration with QBO is taking awhile. I understand that though and appreciate their position of wanting to be certain they do it well. I've had experiences with other programs that integrate poorly and leave messes to clean up. It's worth waiting if it's done well. I don't like how their credit card processing rates are set up. They will match existing rates, and if we go out and look for better rates they will match the best we can find. As anyone who's ever gone shopping for credit cards knows, that is such a hassle, and I find it very disingenuous that we have to pretend to shop around in order to be offered better rates. If I'm going to go through that trouble, I will simply switch processors or divert some of my processing in another direction.
- Industry: Professional Training & Coaching
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Searching for clients, tip report
Reviewed on 2019/01/09
Fantastic system is great to work with easy to search, everything's in front of you I love how you...
Fantastic system is great to work with easy to search, everything's in front of you I love how you can put employee notes I love how we can put incident reports I love how we can upload pictures I think your is system is awesome overall I give it a big fat 10 hands down the best if I could give you better than a 10 I would please work on the tips.
Pros
Ginger is fantastic for searching for clients it's a great system we have now been using it for 2 years we deal with a 150 dogs on a daily basis it always run smoothly it's easy for the customers with check outs to have their cards on file was fantastic they're not fumbling for their card anymore or running outside to get their credit card there's so many good features about Ginger I'm really not sure which ones to touch bases on, I thank you guys for an awesome system. Keep up the great work Thank You for everything.
Cons
The one feature I don't like about gingr is the tips we cannot separate tips to each individual I think Ginger should have a drop down Box That has a link with groomers names, and each of the dog trainers so that at the end of the 2 week payroll we don't have to go over all the tips and figure out who gets what? If you go to one of your competitors it's called kennel suite they have that feature that works really well that is the only thing that I'm not happy with on your system other than that it is fantastic. Again thank you very much for everything and have a Happy New Year.

- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It has given us the extra time needed to run the office more efficiently
Reviewed on 2018/05/04
Extra time to spend with clients and boarding pets, staff love the reports, owner loves the wealth...
Extra time to spend with clients and boarding pets, staff love the reports, owner loves the wealth of detail the reports give us for all aspects of the business from occupancy count to grooming details.
Clients love the fact they no longer have to wait for the office to open and can make reservations 24/7 as well as confirm and make payments on line anytime.
Pros
It gives us more time to spend with the pets in our care and to provide more details to clients.
Clients love the fact that they don't have to wait for office hours to request boarding or grooming, especially on the weekend when we have short office hours. Also they love the deposit program since they no longer receive letters or mail payments!!
Cons
It is difficult to learn software over the internet but since I had an assistant who was able to help
it worked out fine but I wouldn't want to do it alone. However the support team was awesome and
had patience and wisdom in handling new owners
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We can not say enough good things about Gingr! Best. Decision. Ever.!!!
Reviewed on 2018/03/27
Saved time and money immediately! Their customer service is outstanding! We absolutely LOVE Gingr!
Saved time and money immediately! Their customer service is outstanding! We absolutely LOVE Gingr!
Pros
Our favorite part of Gingr is the ease of use along with outstanding customer service! We switched software after 8 years in business and a customer base of over 6000. It was an extremely scary thought since we were using the same software since day one. The prep did not happen in a day by any means but I will say Gingr has it laid out extremely well in a step by step "to-do list" that made it fool proof. Follow all the steps, watch and read the help articles and it will pay off when it comes time to transfer your information over. We were using not only a software that had ZERO customer support but also had limited reports and functions. Our customers LOVE that they can interact with the system, set up reservations and view their account on their own time. Every process in our day to day activities were streamlined saving us time and money immediately. Training our employees was simple and it was fun seeing how excited they were to dig deeper and explore new ways to do tasks. Our incoming phone calls have now been reduced, which was our hope, since the customers can do more on their own such as buying packages and making reservations. Lets talk ink and paper...the savings on this alone makes Gingr more then worth it. Also, the credit card system is outstanding along with the emailed report cards and receipts. I researched different software systems for 2 years and I definitely made the right choice with Gingr! If you are considering switching, look no further!
Cons
I know there is usually a down side when switching software. I waited to write this review for 4 days so that I could come up with something that would be helpful to let a new potential client know if considering Gingr. We have now been using Gingr for 2 months and I can not think of one thing that I like least about this software.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Wonderful Custom Software For Our Insdustry
Reviewed on 2019/01/10
Originally we were a pen-and-paper business, and we were doing well. With Gingr we are able to do...
Originally we were a pen-and-paper business, and we were doing well. With Gingr we are able to do even better. I was surprised at how much more information we have about our clients, our business and so forth. The entire business is much more precise- we can set more accurate goals, predict more accurately our future revenue, and take reservations much further in advance. With online registration and a unified, simple way of receiving information we have been able to be more agile as well- capturing business from out-of-town clients that other daycares in the area have to pass up because they have no system of getting owners to sign agreements while they live in other states, etc. Gingr won't make or break your business, but it does make running a doggy daycare much easier, and gives you a wide suite of tools to use in order to make that happen.
Pros
Being a browser-based tool makes using Gingr easy from any device. Because we don't need to install software, our computers are now Chromebooks which are much cheaper than a full laptop. I can check on the business from my phone, when I'm at home, on vacation or even just in an inconvenient area of the building. I also really like that you can easily send out a marketing email to targeted customers within the software- no need to fuss with Mailchimp when I can just shoot an email to whichever customer group I want to target (been to see us within 6 months, hasn't been in to see us in 6 months, new clients, older clients, etc).
Cons
There can be display issues at times that are mildly annoying- menus sometimes get in the way of the other parts of the site (a not-uncommon occurrence in newer web design I've found). Not enough to cause issues though.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product.
Reviewed on 2019/02/21
I have been doing my scheduling and invoicing the same way for 15 years. To say the least it was...
I have been doing my scheduling and invoicing the same way for 15 years. To say the least it was cumbersome and hard to teach. I used Kennel Connection ONLY for scheduling and then I used QuickBooks for invoicing. It was a lot of work and if you weren't careful you could easily make mistakes and have missed revenue. I was constantly double and triple checking EVERYTHING everyday and sometimes several times a day!
I went back and forth on changing to Gingr. First, I would say I was going to do it and then I would change my mind. Why break what is already working?? One day I just finally thought, it's time. I contacted Gingr and signed up. My onboarding person was Rep. I had about a week of watching videos about Gingr before our first call and I could tell this process was going to be daunting. In a previous life, I built databases and one database I built was for inventory control for chemical plant that moved millions of pounds of product daily. So, Gingr should be a breeze...LOL. Gingr is a breeze if you put the work in!! If you are not committed to HOURS upon HOURS of work then I think you would not get the same satisfaction that I got from working within this product. Once I began to understand Gingr, I was addicted to getting everything perfect. Rep was wonderful and very helpful. I was so happy he was my onboarding specialist and will miss our weekly phone chats. We have been live for 1 week and it's the best decision I have made in years!
Pros
I would have to say just about everything. My staff and I are absolutely thrilled with the Gingr software.
Cons
I thought during the set up of Gingr that when I reviewed this product; I would say that the set up process would be my biggest con. Now that the set up process is done, it was actually the best learning experience that I have had in a long time. I am actually going to miss the hours upon hours of time that I put in and don't know what I am going to do with my time anymore...;-).
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Review Source
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- Ease of Use
- Customer Support
Pleasure To Use, Full of Features and Future Proof
Reviewed on 2015/06/02
I am co-owner of K9 Loft, a multi-location daycare, boarding, grooming and pet supply business in...
I am co-owner of K9 Loft, a multi-location daycare, boarding, grooming and pet supply business in Los Angeles. I also handle the IT for K9 Loft. When it comes to POS software for this industry, I've tried it all and this is my takeaway:
If you want to be stuck in the 90's and take your chances with a legacy product, there are dozens of options. But if you want a sleek, full-featured offering with new features and well thought out execution coupled with terrific support, then you will want to try Gingr.
It is hands down the best I've seen. It resides in the cloud and therefore handles multiple locations with ease and provides us with assurance that our data is safe as opposed to spinning on a solitary hard drive at each location. I've had hard drives fail in the past. Even with backups, it is not a fun experience to restore and get back up and running. Gingr takes that potential risk away for good!
Have you been to the Apple store? Do you want to offer your customers that type of experience? Gingr will allow you to do just that - have your staff check customers in and out with a tablet or iPod touch and get them away from behind the registers and engaging with your customers. Or, if you want, use a desktop/laptop. Both options work beautifully.
Other great features include integrated credit card processing, PCI compliant credit card storage and tokenization, emailed receipts, customer signatures on a tablet or iPod touch, no more paper receipts (unless you want that!). If you're a business owner, you know how important these things are and how they can make your day to day operations so much smoother.
For the busy grooming shop that is constantly on the phone calling customers to let them know their pet is ready for pick up, Gingr offers text/email notifications to customers with a simple click. No more missed phone calls or full customer voicemails.
Gingr also does the basics extremely well: grooming commission reports and many more, daycare package tracking, holiday rates, boarding black out dates, reorder reports for inventory, incident reports, feeding/medication logs, vaccination logs, specialized rates for customers, deposit tracking, and so much more.
I realize this is a long review, but I write this because I know what it's like to struggle with the current software offerings and am so happy I found Gingr. Maybe you will read this, try out Gingr, and it will be the beginning of a new start to your business.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
My overall experience with Gingr and their customer service team has been great!
Reviewed on 2017/09/12
Pros
1. The customer service team!!
2. Ease of use
3. Multiple ways to do one thing like checking in pets
4. Uploading files, CC information stored securely
5. Color coded vaccination expiration icons
6. Marketing capabilities
7. Automatic emails to clients
Cons
1. The very small character limit on the Belongings box
2. Only one type of food allowed per feeding time (would love it if I could include both wet and dry food for all feedings!)
3. When printing 'Previous Balance' and 'Package Purchased' invoices, the client's name does not appear
4. I would like more reporting capability options on some of the Reports, like the ability to see all new clients who have completed a reservation within a specific date range; see how many returning pets have completed a reservation during a specific date range without having to subtract the pets who are still in house or the ability to remove all reservations checking out after a certain date when using the Future Revenue Generator
5. I would like the ability to change reservation dates for all pets in the same family at the same time instead of having to change each of their reservations separately
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent software to run a dog daycare and boarding facility
Reviewed on 2019/04/11
We have the software on every computer and iPad in our facility. Our staff logs-in whenever they...
We have the software on every computer and iPad in our facility. Our staff logs-in whenever they use it (from wherever they are) to: check-in dogs, take notes during the day along with pictures which are automatically sent to the owner as report cards upon check-out, track feeding and medication, addition internal notes, etc. Because our staff logs in, any notes, reports, pictures that are input are stamped with who made the entry along with date and time. This is a powerful program but does get easier to use once you work with it a while. As I mentioned earlier, this is an extremely comprehensive package so there's a lot to learn and it does take some time.
The customer support is excellent. I was originally concerned the the support was online, but that has proven to not be a problem. I get timely responses and everyone I've worked with is very knowledgeable. Now that we've been operational for a month, we don't need the support as often, but we know it's always there.
The majority of our clients book online and purchase packages online.
Pros
Gingr runs our daily operation and is extremely comprehensive. It allow us to run all aspects of our company and services including daycare, boarding, grooming, training, transportation, retail and more. Customer service is excellent!
Cons
Not so much a Con, but a reality. There's a lot of work setting up the software so it has all of the services, packages, rates, retail, holidays, etc.. programmed. A specialist working with us knew the software in and out and was extremely helpful setting us up.
Again, not so much a Con, but it does take a while to get up-to-speed because the software is so comprehensive.
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best of the best!
Reviewed on 2017/02/07
We are a small boarding boutique that offers boarding, daycare and minimal grooming. I went from...
We are a small boarding boutique that offers boarding, daycare and minimal grooming. I went from keeping track of everything on a written calendar to Gingr. We try to offer our clients the best of everything and when it came to Gingr we knew it was an investment we would see a return on. Our clients love how simple, clean and accessible the software is. They are instantly impressed with our "mom and pop" business when we send them their registration email and link to Gingr. It has streamlined everything and we couldn't be happier. Past all the glitz and glamour, Gingr's support team has been nothing but amazing! We signed up with them when they were really starting to explode as a company. Well, my business was doing the same so it was very easy to take a step back, be patient and allow them to do what they do best, just like our clients did for us! We can't say enough great things about this program and what it has done for us. It just took us to the next level and that's what we wanted for our clients. Now I spend less time in the office and more time with the dogs, which is why we are all here isn't it? We love Gingr!
Pros
The accessibility. The simplicity. It just makes sense. There's nothing out there like it.
Cons
I wish they had a mobile swiper and an actual mobile ap for the customer side but besides that it's AMAZING.
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent interal customer service. The interaction online has improved our bottom line.
Reviewed on 2018/03/22
Ease of use
Website integration
Registration and reservation
Credit card intergration
;
Ease of use
Website integration
Registration and reservation
Credit card intergration
;
Pros
It's better than any other kennel software out there. There is nothing that tops it as far as I can see.
Cons
It's design is odd at times and not as user-friendly for our clients as it could be. But then I'm a graphic designer so I have a different perspective than most I presume. At first we got some complaints but we just put notes on how to use the software better, and we walk through our client who do have difficulty. But ideally, I would like more flexibility in the layout for our business,
There needs to be Quickbooks integration ASAP, but it sounds like its GIngr's top priority and we will wait for it.
- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Gingr Review
Reviewed on 2019/06/05
Clarity and ease at which a new hire can begin to understand Gingr is rough. Overall, I would give...
Clarity and ease at which a new hire can begin to understand Gingr is rough. Overall, I would give Gingr 3/5 stars which is being generous.
Pros
Gingr does help organize information and tracks some of the important aspects of sales.
Cons
The software cannot be audited or adapted to fit specific needs for the client. Ex. Templates for confirmation e-mails or SMS text aren't flexible enough to personalize individual needs. Cannot track smaller aspects of pet care easily and clearly without jumping through a million hoops! Work with us Gingr and adapt to the needs of your clients!
Response from Gingr
Thanks for your review Kieren.
Please note that you CAN customize all email and SMS templates. Please let our support team know how to best help you with that.
Definitely check out our custom ICONS, which really help track those 'smaller' aspects of pet care, also Gingr's easy to use feeding- and medication- reports, as well as the custom notes functions!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I've used and tried over a dozen kennel programs and finally ended my search with Gingr. Good...
Reviewed on 2017/09/13
Rest and peace of mind. No more long nights and late hours with manually written emails and...
Rest and peace of mind. No more long nights and late hours with manually written emails and receipts. No more spreadsheets and linked access databases for simple reports.
Pros
I like the customization the most. You can customize emails, kennels, rooms or areas, and so much more. I also like the online reservation/account feature for customers, and our customers like it too. I like the automatic emailing of confirmations, receipts, vaccination reminders, and the marketing tools. I especially like the service and support team. They'll do anything they can to help you out in a timely manner. I love that the software is developed in the USA. :)
Cons
I hate to express negativity, but I wish there were more reports and that they were customizable. I wish more pages and forms were printable such as the customer and pet forms for our computer challenged friends. I'd like to see more flexibility in the pricing rules ie., adding a transaction fee for card users and an accruing interest on debtors (like credit card companies use for minimum payments...). I'm not really fond of the feature request system, but then again I'm not sure exactly how it works. It seems to be based on a "likes" popularity system? The more likes your request gets, the more likely it may be considered for development.? Idk, it might be the best method. I do know that everybody runs their kennels differently and Gingr can't implement every request made to them. Be advised, I'm still a rookie on this software... :)