talech Reviews

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335 Reviews
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Quality Software for Small-Scale Inventory Mgmt./POS
Reviewed on 2022/09/26
Our Fishing Tackle/Outdoor storefront started small (less than 1,500 different product SKU's)....
Our Fishing Tackle/Outdoor storefront started small (less than 1,500 different product SKU's).
When we first launched, Talech served our needs well, and would have continued to serve our needs. However, our business grew and we now maintain 8,000+ product SKU's. Unfortunatly for our situation, Talech's inventory management systems didn't grow with our company's growth. Large reports are difficult to obtain, and when we require special reports, it can be challenging to acquire them.
This software is great to use if you do not plan to continually carry large quantities of inventory (Under 2,000 SKU's).
This is not a hard rule of course, just our experience with this software product.
Pros
Talech can easily tackle small-scale inventory management and POS needs. User-friendly, and is easy to train new staff members to operate proficiently in.
Software interface is minimal and easy to navigate.
Cons
Inventory reports are difficult to customize, but can be done by calling/emailing Talech directly. Would like to see Talech improve in their report system with more features and user-customizable reports.
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Talech POS System for a Retail Store
Reviewed on 2022/09/27
Pros
Talech is very adaptable to a retail store in sales transactions, inventory tracking and management, and accounting reports. It is very quick and easy to speak with a Customer Service Agent should you need it, and the Team is very proactive in assisting.
Cons
There are features within inventory management that could be added to improve inventory tracking and management. For example, when performing an EOY inventory count, it would be very helpful to be able to freeze inventory numbers and then unfreeze them to update the quantities. Currently, to update inventory numbers, a stock take must be done which is a lengthy task if a business has more than 2,000 products. A second feature is to have the ability to manipulate employee access to certain information within the software including inventory updates, and sales reports. You can lock employees out of these things, but when done also locks them out of key features they need to perform their other tasks.
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Talech, simply HORRIBLE software if you have a lot of products!
Reviewed on 2022/12/21
Works well for a front end register, but getting issues resolved with tech support just NEVER...
Works well for a front end register, but getting issues resolved with tech support just NEVER happens. The people that answer the phone are clueless. This is coming from someone that works in IT for 20+ years and have dealt with and worked in call centers/tech support.
Pros
Its has a nice register app and is pretty easy to use and learn the register
Cons
The instability of Talech.com (where I as the owner do 98% of my work). Time outs and logs you out about every 15 minutes. Stock take dont save after timeout loosing everything. Have you ever tried to count thousands of products to have them all deleted over and over......
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Software user since 2016
Reviewed on 2019/08/24
I have used many different accounting systems with inventory. Overall this software shows real...
I have used many different accounting systems with inventory. Overall this software shows real potential as an easy to setup and easy to use system.
Pros
This software is easy to setup and use.
Customer support is great. I’ve only had to contact them a couple of times and the problems were fixed very quickly.
The description field is large enough to allow a proper description of my products.
The tags and categories give me breakdowns on the reports so I can determine what is selling and what not to purchase again.
The markup field makes it easy for me to determine sale prices of my products.
The inventory log helps me find a customer sale so I can do proper return prices for my customers.
Cons
I wish the tags were listed in alphabetical order.
I wish the sales tickets were available for more than 2 months so I could do returns to credit cards instead of having to give my customers cash.
When I have trouble with my internet connection and it get dropped after it hits the gateway, there is no way for me to determine that the charge went through. I’ve had at least a dozen instances of this happening. It then shows only 1 sale on my system and my customer has 2 charges on their credit card.
I then have to credit the sale so it credits my customers card, and then I have to renter the sale as cash so I can balance inventory and sales amounts.
I wish the sales tax list would indicate which tax code I have currently marked.
I have never been able to get the jewelry labels to print.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Video Game Store Owner Review
Reviewed on 2016/11/04
We have loved Talech since we got it. It's got a lot of great features that other POS's don't have...
We have loved Talech since we got it. It's got a lot of great features that other POS's don't have or utilize as well as Talech. Keeping with cash or orders is made simple, though my only real complaint is that as a video game store, we take in a lot of used items purchased from customers. When we pay out in cash, it's fine. Talech keeps up with that, but there isn't a really great way of doing it other than doing a transaction as "store credit", hitting the payment as other, and then refunding it to that customers account. Other than that major complaint, everything else has been pretty smooth other than the actual card swiper. I wouldn't recommend that to anyone. It frequently has problems, and can never really be relied on. It will only update during a transaction and I have had several occasions where that lasts up to 15 minutes with a then irate customer afterwards.
Pros
I love the ease of use, and how within minutes of using it, I already had the hang of it. There weren't any features that I wasn't made aware of by the software immediately, because it's all out in plain view rather than some backdoor menu. It's responsive and I love the fact I can keep up with my customers, and their data with it including sending out emails to them periodically.
Cons
I really hate during a transaction that if you accidentally add an item or have a customer remove one from their cart that you have to trash the entire order. That slows the process, and keeps the customer from having a smooth checkout process. Honestly, it feels like sometimes due to the credit card machine that we are known as those guys who might be having problems today. That sucks lol. That's almost been enough where I have wanted to switch because its not our POS software but just one we use.
Response from talech
Thank you for your review and feedback, Spenser. I've shared your product feedback with the product team. Please continue to share your thoughts with us - we love to hear from you. Thanks for being a talech customer.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Talech Stealing Money Because they Were not Processing Credit Cards Properly
Reviewed on 2022/08/02
Good until recently... Now critically terrible They were preauthorizing credit cards.... but when...
Good until recently... Now critically terrible They were preauthorizing credit cards.... but when the tab was closed,,, their software could not do so because of card information corrupted (although the software states they are pre-authorized).
This resulted in over $500 in tabs that cant be closed... not even by Talech themselves... So, they blamed everyone, including my internet provider, the credit card bank etc. They are unable to resolve... In summary, there was $500+ dollars of free beer credit card customers drank at our expense!!! We had to switch (otherwise we would have continued to lose money) and Talech will not even refund our monthly charges to help offset their error. Not only is this bad service... but stealing!!!
Every Talech user must be aware of this and RUN!!!
Also associated with this was a company called AVANT GARD... if you are dealing with these people also be aware,,,
Pros
The POS software works in most cases. The reporting is ok as well. Don't have experience with others besides square... but seems to work... However the majority of this software is to successfully collect money for exchange of products.... this is where it fails!!!!
Cons
Customer service to resolve critical issues with mis-handling credit card information, not admitting a problem and even accusing everyone else for our loss of money.
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very stressful.
Reviewed on 2020/02/01
The register fails regularly and randomly will not print receipts or open the cash drawer.
The register fails regularly and randomly will not print receipts or open the cash drawer.
Pros
I chose this software as it integrates sales and inventory tracking. When it works it is brilliant unfortunately it fails regularly.
Cons
I have had this system operational for approximately one year, at this point we’ve got about 16 to 18 hours troubleshooting on the phone. Plus countless more hours of trying to figure out how to make it work on our own when it fails. It will suddenly not take a credit card payment, it has never done a return for us even while on the phone with support trying to make it happen, suddenly the cash drawer won’t open, or it won’t print receipts. We end up trying to reboot the machine turning things off turning things back on disconnecting reconnecting sometimes after two or three tries it works also there’s a couple of different methods that we have made notes on, we spend far too much time trying to keep this thing going.They have totally dropped the ball on me as a client. Their support technicians are excellent and are doing their very best but they don’t know have much to work with. I’ve had to send countless clients to the bank machine, or send them away with a promise to come back and pay another time, we are a small business and can’t afford to do this, some people just don’t get around to coming back. I’ve been trying for a full week to talk to an actual upper level representative of the company to try to figure out if we can solve this or I need to toss the whole system out and go with another company. They just can’t be bothered to make a real effort to get in touch with me. I provided them my direct phone number & have not received a call back.
Be wary!!
- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
I'm considering switching to a different POS system
Reviewed on 2016/11/01
At first, we all loved our new Talech POS. It is very easy to use and train new hires on. Then all...
At first, we all loved our new Talech POS. It is very easy to use and train new hires on. Then all these updates rolled in and some of the features didn't work for us. First, employees were able to print out their daily time sheet that included their sales for the day. This was not a good thing for our company, because we work as a team and we have people on the sales floor making the sales and then people processing orders at the end of the day. Of course, processors would seem like they made the most money that day. I have tried to get this changed, but was told it couldn't happen in the near future, but it was noted. Then, we experienced some glitches in the discount button. last week, we tried to apply a 10% discount, and it would register as giving a discount in the $1000's. This was really frustrating and I haven't had a chance yet to call tech support. Shortly there after on a busy Thursday, we were unable to process credit cards because that option was down in the system. Luckily, we had an analog credit card machine that we were able to use. I tried calling tech support for 4 hours, and couldn't get through. We had to wait to process orders until the next day when the system was up and running again. Another thing we have issues with is finding tickets to reference an open order. Apparently, it purges from the system after 3 months and we have to call tech support to retrieve it. There are a few other issues that I have that I am unable to articulate right now, but that is the bulk of my frustration with the program. Please take these responses into consideration. Having my concerns addressed and fixed would be amazing as I love this program and I want it to succeed so that my business can succeed as well. Thank you for taking the time to read my review. Please contact me to discuss further.
Pros
That it is cloud based and we use apple ipads
Cons
It is glitchy at times, the time sheet with individual employee sales needs to go.
Purging 3 month old tickets and we can't find them unless we call tech support.
Response from talech
Thanks for sharing the feedback and chatting with us about your experience. We are checking on some features and will get back to you soon.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Owner of The 1000 Islands Cruet
Reviewed on 2016/11/16
Overall I think the software works great. I have one thing that would make it even better. It has...
Overall I think the software works great. I have one thing that would make it even better. It has to do with your discount part. You can't discount different items separately without going into each item being sold.
Example: I sell 3 size bottles of oil and vinegars. I run a special buy five and get one free on the smaller size is 60 ml. If that's all they buy it works great. The problem is running another discounts at the same time for other size bottles. (200 ml & 375 ml)
If I am running the above special (1 free bottle would be $6.95 discount) and I also am discounting all larger size oils and vinegars say 10%. The software will do the $6.95 plus the 10% all items. So the discount on the 60 ml bottle works out to be $6.95 + 10% not just the $6.95. Being able to do separate discounts for variations of each item would make it a lot better instead of having to go into each item and discount them individually when trying to keep different discounts separate. I know being a small business with a suggestion that this might not be practical cost wise. But making the modifications would also make it more attractive to any business. I would like to hear back from you if possible. I have spoken with numerous small business owners about your software and why it works so well. Keep up the great job! oh I love being able to run the reports anytime to see how sales are and what we need to do to improve them. Sincerely Tom
Pros
Ease of use, reports, layout of pages, customer service.
Cons
limited discount ability.
Response from talech
Thomas, thank you so much for writing a review and providing such detailed feedback. I have shared your feedback regarding discounting with the product team. Please continue to share thoughts with us - we love to hear from you and really value your feedback. Thank you for being a customer!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
WORST PIECE OF TECH AND CUSTOMER SERVICE IVE EVER ENCOUNTERED
Reviewed on 2020/10/28
HORRIBLE AND INCOMPETENT
HORRIBLE AND INCOMPETENT
Pros
SAVE YOURSELF, WHATEVER YOU DO, DO NOT PURCHASE TALECH OR POYNT FOR YOUR POS SYSTEM. I have never in my life experience such INCOMPETENCE and trouble with a system and with customer service. One day the system decides to work and the next it's broken. I easily refunded my customers the first couple of months with this system and now the system doesn't allow me to. Whenever a MAJOR problem occurs, (every day) I go to call customer service and get the same agent who has absolutely no clue what he's talking about and puts me on hold for hours at a time to google what I've already tried to look up on my own. I know more about the system then the own company does. Not to mention when I first received this system my rep told me I would be receiving a bar code scanner, cash drawer, bar code printer, etc. I received NOTHING except a piece of junk tiny little screen and they continue to charge me for this "bundle package" that doesnt exist. I can not stress anymore how HORRIBLE this system and the customer service is as equally bad. For your own sanity, DO NOT PURCHASE!!!!!!
Cons
something new breaks every day on the back end and when I call customer service they are unable to help me and instead of resolving it, they tell me there is a glitch in my system and that theres nothing they can do.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product overall
Reviewed on 2016/11/16
Pleasant and professional staff, which is what won us over when we first decided on the program....
Pleasant and professional staff, which is what won us over when we first decided on the program. Love that everything is cloud-based and also can be accessed from anywhere. Menus are easy to create and modify. Great overall functionality but a few improvements could be made - offering partial refunds, for example. Also, would appreciate more prompt and regular auto-batching (we have ours set up but numerous times, it stopped working and we found out the hard way when payments weren't deposited for days; also, despite the confirmation that the setting is correct, we still have to manually auto-batch daily but we're glad to do so to ensure payment). Also, not completely sure if they are exclusive to a certain merchant service provider but at the time, in order for us to use the program, we had to go forward with that one merchant service and also had to purchase all the equipment (printer, iPad stand, etc.) we did not have a need for. In addition, being tied to that merchant also meant being tied to those fees at the rates they wanted. As far as the program itself, we find that it meets our needs, is user-friendly, offers the analytics tools we like, and is offered at a reasonable rate, especially compared to some of its competitors. We do recommend it to others. Good luck!
Pros
Please refer to review.
Cons
Please refer to review.
Response from talech
Thanks for being a customer and writing such a detailed review! I've shared your feedback regarding the partial refunds, auto-batching, and hardware with the product team. Please continue to share with us - we love to hear from you!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Cheapseats need to approve
Reviewed on 2016/11/01
Hi I love the software its ease of use there are only 2 issues I have #1 that employees can delete...
Hi I love the software its ease of use there are only 2 issues I have #1 that employees can delete and avoid easily and shouldn't be able to so lets say they put the order in they can slide the item over and delete/void with pass code employees shouldn't be able to delete/void ever unless they have the owners pass code..when we cant run credit cards its takes forever for your company to fix it you need a back up system ....Sat Oct 30 your system was down for like 3 hours ouch that hurts my restaurant :( get generator or something. I got to say your employees are GREAT!!! I BOW TO THEM they are nice, courteous on top of everything. So, so understanding I got to admit I have called maybe twice and I was a poop :( but your employees handle it well your are lucky to have such an awesome crew keep it up. I worked in customer escalation dept so I know how it is your bless I love you folks .... thank you for asking for my feedback I appreciate. Have a great day.
Pros
The ease of it so easy to use and understand.
Cons
It allows anyone to delete/void a product if the slide the item over so I know I have gotten lost dollars for it the system needs to require the owner pass code for this to avoid employees stealing from me.
Response from talech
Thank you for the review and feedback, Norma. We're glad to hear that you love the software. Thanks for letting us know about the 2 issues you've had - I've passed along your feedback to the team so we can continue to improve. Please continue to share with us - we love hearing from you!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
The 3 Weird Sisters
Reviewed on 2016/11/15
I feel overall the customer service is lacking. When a recording says "we are sorry for the long...
I feel overall the customer service is lacking. When a recording says "we are sorry for the long hold", that tells me you are not only aware of the problem but doing little to fix it. I have to schedule a call to get simple answers asked to be told they will have to look into and get back to me. I am usually not available to receive that call when and if it comes because I'm either not at work, driving or at home with my children at that point. It takes far too long to get simple issues resolved with this company . customer service has improved since I first started with them by way of polite people getting questions answered seems to take three times as long now. and when I do get a wrap to walk me through and show me what I need to do it often doesn't work like it should even after they've checked all the settings and they have to go back to the design and again no resolution on my end
Pros
The cloud storage
Cons
Can not reach help when needed and I feel like I get a runaround
Response from talech
Thanks for being a customer and writing a review, Beth. I am sorry to hear that support has been difficult to reach and that the hold times have been so long. I've passed along your feedback to the support team so they can continue to work make improvements. Thanks for being candid and letting us know.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst customer support
Reviewed on 2021/05/29
Software has worked fine. Support - worst I've dealt with. Some reps are helpful, most just want...
Software has worked fine. Support - worst I've dealt with. Some reps are helpful, most just want you off the phone.
Pros
Software is relatively simple to use. We're using it for a fast service, and it does quite well.
Cons
The support is HORRIBLE. While they say they offer 24X7 support, pretty much every single call in has been told that it's 48 hours to get any resolution. Anything after hours is pretty much nothing.
Something as simple as opening a seasonal store results in HOURS of getting passed around trying to figure out how to get it working.
Having support cloning a menu between locations resulted in a completely messed up menu, and then we were told oh, nobody here can fix it until Monday. As if being completely down for the entire weekend is acceptable!
With a POS system, it needs to work NOW. Not in 48 hours.
- Industry: Restaurants
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
El Gordo Mexican Restaurant
Reviewed on 2016/11/02
After searching for weeks for a pos system for our restaurant, we came across a new app and system,...
After searching for weeks for a pos system for our restaurant, we came across a new app and system, Talech. We were getting quotes from 15k-20k for traditional pos system. When a US Bank representative told us it would cost less than 5k, we were intrigued. We sat down, she gave us an overview of the app and its components. Right away we were hooked. With the ease of us, easy installation, and price, we would be foolish to go with any other pos company. We got bluetooth printers, wiring and set up was a breeze. And this is coming from a person who in not good with technology and i was able to install it all. If you can read you can set up the whole system. Weve been working with talech for 3 years now and it continues to make changes to the app that makes it more efficient to provide a good customer experience. We are glad to continue working with Talech.
Pros
Cost
Cons
2 outages, one from the app and one from evalon credit card processor.
Response from talech
Marco, thank you so much for being a talech customer and writing such a lovely review! We are so glad to hear that you are happy about choosing talech even after 3+ years. If there is anything we can do for you, let us know. We're here to help!
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It works well for us
Reviewed on 2019/10/15
We are, overall, very pleased with the Talech system. That's why we continue to use it.
We are, overall, very pleased with the Talech system. That's why we continue to use it.
Pros
We replaced our old, out-dated cash registers with the Talech system and are now able to accept credit cards at every location without the need for seperate credit card machines. We like to ability to show or hide icons based on user need.
Cons
Updates are sometimes required for the software to work, of which, we receive no notice. We also use the ELO stations and the I-pad loses connection with the blue tooth printer more frequently than should happen. It is usually an easy reset, but frustrating when you are busy and customers have to wait.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love talech as a possible option.
Reviewed on 2016/11/01
The only issue I have is this.
This passed sat night was our Halloween bash at my bar. At 215 am....
The only issue I have is this.
This passed sat night was our Halloween bash at my bar. At 215 am. Our pos system wouldn't allow us to run credit cards. I called talech customer support and got absolutely no answer. I actually was on hold twice for 20 min.
Finally I had to ask our customers to pull money from the atm.....reimburse them the fee from the atm, and let them pay in cash.
Also, if our Internet goes down we have no way to pull up tabs. It would be nice if there was some feature that holds the tabs in the pos system for that nights business just in case something happens.
I don't want to spend money on anether source of Internet because there was a hicup in the Internet providers service.
If it would store tabs for a couple days until they are settled and submitted it would be awesome.
I will say that normally the support is on point and fast. But when we needed it the most it wasn't there at all. A message on the support line saying you guys were having issues and would be repaired soon would have been nice.
Pros
Relatively easy to use.
Cons
Could be more flexible and customer support status messages would be nice when something goes wrong on your end.
Response from talech
Barney, thank you for being a customer and for the review. We apologize about the recent outage on the processor side and the inconvenience it caused you, your employees, and your customers. I've shared your feedback with the product team and we will continue to work on offline mode improvements. Please keep the feedback coming - we really appreciate it!
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Talech register using iPad
Reviewed on 2019/08/23
I am only using the system as a register as my inventory is too extensive and would take months to...
I am only using the system as a register as my inventory is too extensive and would take months to years to add all the inventory. It wars fine for retail and wholesale transactions without any problems.
Pros
Easy to use and program. Keeps track of inventory, able to use with Wi-Fi. Keeps track of Payouts for inventory paid for by Cash as well as payouts for tips. Excellent choice for a small or start up business to program for products and inventory.
Cons
The problem with Talech is the Balancing area. When doing a close out for the day there is no way to correct any mistakes it's a final once you press the reconcile button and no way to correct it on the system. You might have miscounted or not entered something for the day but can't reconcile.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Talech User
Reviewed on 2016/11/01
We have been a Talech user for nearly two years. Talech support is very efficient and helpful and...
We have been a Talech user for nearly two years. Talech support is very efficient and helpful and always gets our problems fixed quickly. We have to "pair" our card reader to the POS terminal every morning and sometimes during our business hours, and that is a bit frustrating. Overall, the system works well. I would like to see more detailed statistics, but there is helpful information that is easily accessed. Our local Talech representative is extremely helpful and always--without exception--is there for us seven days a week. That is one of the biggest benefits. The system is not cheap, but we always get help when we need it.
Pros
It is pretty much user friendly
Cons
More details in the statistics would be extremely helpful--such as receipts by the minute when the sales actually happen instead of lumped together in an hour time slot
Response from talech
Thank you for being a loyal customer and your review, Christina! We're glad that you have been pleased with the customer support and product. I've passed your feedback about the card reader and more detailed reporting to our product team. Please continue to share feedback with us so we can continue to improve. We love hearing from you!
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
GOOD SOFTWARE - unfortunately too many glitches which can be resolved..
Reviewed on 2021/10/12
The customer service and tier 2 are weak or do not have any power to solve customer issues. Its...
The customer service and tier 2 are weak or do not have any power to solve customer issues. Its been 4 months of following up but their has been no success in getting any solution to the issues. There has been no focus done to see the glitches and errors are fixed.
I would wait for a few months to see if there is any resolution or will switch to another software< have sent several mails and calls ..
Pros
The software is priced good and has all the features under one umbrella for a restaurant user.
Cons
ONLINE ORDERING - does not print , and cant be used.
LOYALTY - multiple complaints not resolved and no solution.
TIME SHEET / Employee Management - Major liability issues no resolution
REPORTS - reports are wrong between the download and view are different.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
the always redirect you but they don't know to who
Reviewed on 2022/09/08
they never know who to send you to for help
they never know who to send you to for help
Pros
decent product and features but don't call costumer service
Cons
pricing is good good monthly rate and percent
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Don’t do it
Reviewed on 2022/02/17
Overcharged the entire time by a lot
Overcharged the entire time by a lot
Pros
Nothing.
Cons
It’s a basic system with little functionality at a high price.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great cloud based POS at a great price
Reviewed on 2016/11/01
For most small businesses that can't afford an expensive POS, Talech is a great option. Easy to use...
For most small businesses that can't afford an expensive POS, Talech is a great option. Easy to use and easy to set up. Great tech support that is included in the price. The product team is always producing great updates with the feedback of their customers. If you are searching through the multitude of options for POS nowadays, give Talech a serious look, you will not be disappointed.
Pros
Ease of use, consistent updates and improvements, great tech support
Cons
Compatibility with hardware is limited. You only have a couple options for printers and card readers. However, the hardware you can use is high quality.
Response from talech
Thanks for your review and feedback, Josh. I have let the product and operations team about your thoughts on hardware. Please continue to share your thoughts with us. Thanks for being a talech customer!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Needs work
Reviewed on 2016/11/01
The system needs some work. The interface is easy to navigate if you have a basic knowledge of...
The system needs some work. The interface is easy to navigate if you have a basic knowledge of computers. However it frequently crashes because of the numerous updates it seems to require, getting someone on the phone with knowledgeable help is frustrating, and your limited to what you can do on the app as well as the card reader that will go with the tablet. I'd also like to be able to do more of the things I can do on the tablet in the online version.
I would recommend this system if your hard wired into your internet.
Pros
Ease of use.
Cons
Limitations and constant upgrades that really don't seem to do anything. Also updates that change things without being made aware of first.
Response from talech
Thank you for the review and honest feedback, Audrey. We are sorry to hear that you've been frustrated with the product and crashes. I've shared your feedback with the team. We'd love to chat with you more in detail if you are willing. Please let us know. Thanks for sharing your thoughts and for being a talech customer.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
As a first-time business owner, I wouldn't have been able to do it without Talech.
Reviewed on 2016/11/01
A little over 2 years ago I decided to open a business, but decided to give myself a little extra...
A little over 2 years ago I decided to open a business, but decided to give myself a little extra challenge to accompany the decision- I wanted to open and be operational in 3 months, made more challenging since I was still employed full time.
I found Talech after some research, and it was truly great to have such a professional product and company from the get-go. Since I was learning as I went, it needed to be simple enough for me to use, give me the information I needed to understand, and be able to adapt as I grew as well.
Talech has been all those things, and I highly recommend their services.
Pros
Very easy to learn and to use.
Response from talech
Jerry, we're so glad to hear that you are still happy about your choice after 2 years. If there is anything we can help you with, please let us know. Thanks for being a talech customer!