Rezku POS Reviews

Very easy to use back and front of house. I make changes and corrections on products, pricing and quantities on the spot to avoid service issues and keep things running smoothly.

The first few iterations lacked functionality which then delayed our implementation a few months.

Support is what they say it is: most chats are responded to in under a minute. I haven't used phone calls often, since my issues tend to be "in the moment" and I need to be able to leave the chat briefly. The simplicity of the interface and the ease in which we can add additional devices: literally as fast as you can buy a tablet. $49 subscription for two devises and $99 for 3-5, with me owning widely-available tablets is appealing. They are and have been very receptive to enhancements and intuitive design changes I've requested.

Reporting is thorough but disorganized. I'm told it's on the list for enhancements. Different info is in "Reports" and "Exports", with no intuitive reason, and export formats are either a single file type, a choice, or in an unnecessary zip file. All data should be under reports, with an option to export, and in the Excel, CSV, or PFD. Further, for those of us familiar with database design, we desperately need the ability to build custom reports across related tables.
Credit Card payouts (our revenue) are incredibly confusing for holidays. It is very unintuitive to reconcile payments on the days after a bank holiday.
I feel like total fees for credit card processing are a bit high. I am willing to exchange costs in a private manner.
They aren't really set up for merch or events, which has been a challenge as we'd like to sell tickets pairing events, private parties, and be able to return/exchange merch in the system. Additionally, gift cards are not a true product in the system and reporting on their sales is unintuitive.

1. The customer service is so beyond that I have experienced with other POS companies and that wasn't something that I even knew right away. Their support chat has saved me many times in the middle of service when I needed answers immediately.

2. How easy it is to update, customize, and get into the back office. Be sure to download the Back Office App. I like to keep it running in the background for seemless transition and adjustments during service, especially when you are in the first few weeks of opening.

3. It does everything we need, and then some. We are a small bar & restaurant with patio dining too. As an owner that also bartends and waits tables, I can say that with the proper set up of the system, anyone would be happy with Rezku.

Dislikes, these are pretty nit picky, but still don't love that....

1. The custom reporting isn't as custom as we'd like, but there are a ton of report options in the exports that can do the trick, just need to do more digging.

2. There is no 'print' button while you are in a live order, you need to hit checkout, then 'reprint'. If you are a quick service/counter service only this won't effect you. But, with a full service bar/ restaurant, it's just an extra step.

Full-featured POS system for pizza industry, with excellent customer service, outstanding training videos and documentation, and great online ordering integration.

Rezku is a smaller, boutique POS firm, so getting product enhancements are a little slower than I would like. On the other hand, Rezku listens to customers, so I am much more likely to get an enhancement from Rezku than from one of the other major players.

Great customer service
Ease of use
Backend training

I don’t have any negative comments. It has been a great experience so far.

Rezku is easy to maintain and use. Its user-friendly and provides a quick learning curve for staff with intuitive navigation. Provides streamlined order input, modifications, and kitchen communication. Inventory tracking, payment integration, reporting tools, and much more.

Hardware compatibility. Works best with Rezku provided hardware.

Rezku was very easy to setup. We were able to get started using Rezku after only a couple of hours of set-up time. Learning to use the POS is also very quick and simple. We also loved the fact that there are many "extras" included with Rezku that cost extra or aren't even available with other POS systems. An example of this is ingredient level inventory and food costing. We can determine exactly what each menu item costs to serve using those features and it has been tremendously helpful in keeping our food costs down.Rezku support has been EXCELLENT! There is always someone available via phone or chat to answer questions or resolve any issues that arise .

Honestly, there is nothing we don't like!

The Rezku POS is a game changer for my business and the way you are able to take orders directly from the table via a tablet speeds up the production in the kitchen.

I have yet to find any Cons in the Rezku POS system.

We are a very small business and have tried several POS systems (Square, Shopkeep, and 2 others). When looking for a new, more user-friendly POS, I came across Rezku. I watched a video with the CEO, explaining the POS and stated "Give us a call and if someone (a real person) does not answer your call, then do not get our service." Now that is how to do business! Rezku's customer service is top notch. Any question and any time of day, they are ALWAYS there to help me out. They are very friendly and professional. I enrolled in their CRM program. I love having gift cards that I am able to load and check the balance. With the CRM I am able to see my top customers. I can even use the back office to see what their previous orders have been. Rezku listens to their customer's feedback and is always improving its system. I will never use any other POS system EVER!

One of my favorite features was the "off line" option. We use a tablet strictly for deliveries and loved the ability of being able to accept credit cards while off line. When I got back to where there was internet service, the payments would "push" through. It was one less thing I had to worry about. Now I have to start out the day making sure I put our delivery table in "off line" mode and then I have to remember to turn it off several minutes before I close the drawer.

The software is just what we are looking for in a training environment. There are new students using the POS everyday. From the software to the back office reports this has been a great addition to Arizona Culinary Institute. I have not dealt with a better technical support, Very patient.

The platform is very user friendly and very easy to navigate. We just opened up a 200-seat brewpub, bar, & restaurant. Anytime I have had any issues or questions, the tech support team is absolutely phenomenal. They are helpful, patient, and easy to talk to. Setting up a new establishment has so many challenges, and having a great support team for your POS is VITAL to your success. We are very satisfied with Rezku POS.

My only issue is that there is no tools or resources for the host stand. That is a separate app. While I should have asked that question before we purchased the Rezku POS, I did just assume something like that would be included.

It's VERY modern with the Apple iPad, easy to set up and if you can work your phone then using this is a snap. Technical support is AWSOME. Have a problem or a question? Call them anytime, the techs are very knowledgeable, they will walk you through anything and everything. If there is something not available within the program for your company, know that the program developers will make the adjustments to suit your needs. And let's talk about price, first year free with no contract? It's most defiantly worth a try! Thanks to Rezku we went from that old school cash only to a new state of the art system and it's really making a difference for us. Thanks Rezku!!