Ease of use, better coordination of volunteers, increased marketing and awareness.
The software is easy to use, looks great online and offers rather robust back-end features for our partner agencies and as the site manager. It's also very user friendly for both agencies and volunteer team managers. We are very excited about the growth we've seen and the positive feedback we've received by our agencies and volunteer users.
There is nothing that we like least about the software! It's so useful to organizing volunteers and helping us streamline many processes. We still have the issue in our community that we have more volunteers than needs available or posted on the platform. While we have created a custom form on the site for a group of volunteers to request a volunteer need (specifically for teams of 5 or more people), we could use a few more features to help manage these company-based groups and to be able to streamline the process between the group's request, submission of project/needs from agencies specifically for a group, and actually matching the group to a need. We have also had more companies ask about collecting t-shirt sizes or other data from their employees upon sign-up, and I'm still working on a few work-around ideas for this. To address this process, we are currently utilizing a combination of the private volunteer need setting, user groups and initiatives. We may also start setting up custom pages on the site to organize a company's series of private volunteer needs into one centralized page that doesn't initially require a login by the user to view the need.
When West Virginia University decided to upgrade our volunteer management software, there was a lot of time and research put into the process. We have many "moving parts" to our needs, including integration with university data, single-sign-on, special reporting, large day of service coordination, and academic service-learning.
No only did Get Connected turn out to be the best fit after our initial examination of the options, but WVU is very happy with our choice--mostly because of how much we admire and appreciate the caring, dedicated, smart, and cooperative staff at Galaxy Digital!
Anyone who does work in the community knows that customer service is KEY. Galaxy has figured this part of their business model out to the fullest. 24/7 support online coupled with quick and effective communications via phone/email really has been instrumental in successfully launching our system. WVU is a large client for Get Connected (40K+ users with 7,500 hours tracked in our first 6 weeks) and the company has just been wonderful to collaborate with in the process. Open to system enhancements every 8 weeks or so, Get Connected has ALREADY implemented WVU's suggestions for system improvements, and has been a great partner to discuss future development opportunities.
The software is a great match for our needs, and more importantly will be able to grow with the needs of our students and community. All users, including our students, faculty, staff, and community partners have loved the change and especially appreciate the clean navigation in Get Connected as well as the mobile functionality.
Whether you're a small organization or a large land-grant institution of higher education, Get Connected is worth exploring if you need volunteer management software. We're happy to be part of the Galaxy Digital family, and hope those folks know that they're now part of our Mountaineer Family!
Wow -thank you so much for your kind words, Alexis! We are proud to be honorary members of the Mountaineer Family and look forward to continue to support you and WVU students on all your community engagement efforts!
I find the software easy to use from the administrator viewpoint and easy for the public, as well. The customer support is excellent! They have been very responsive, in a timely fashion, and always willing to help with whatever issue I might have.
It's easy to use and most of the public can use it relatively easily.
Would like more reporting functions (more detailed). Although I can get all the info on an excel spread sheet, since we've had this system since Aug. 2013 and there are 5,000+ users in the system, that's a lot of info to have to filter through to get what I need.
The software is user friendly, looks amazing on any device, and is incredibly versatile whether you are a macro level organization coordinating your catchment area's volunteer center, a single nonprofit looking to ramp up their volunteer engagement, or an individual searching for volunteer opportunities. Additionally, the support team is one of the best I've ever worked with. Huge props to the crew at Galaxy Digital for working with us whenever we need assistance or help brainstorming!
There's really nothing to complain about in terms of the software - we made a giant leap forward when we decided to move to Get Connected/Galaxy Digital and couldn't be happier!
It allows our community to have a portal for volunteering.
Easy to use and allows people from different skill levels to navigate it easily. It is a great portal for volunteers and agencies.
Sometimes I have to remember the steps to accomplish a task that I do not do frequently. I have to go to the help screen and figure out what it is called to search.
The ability to educate and inform our community about the specific volunteer needs of local agencies, while providing those agencies with tangible support and a framework for managing their volunteer programs.
Get Connected is perfect for our needs. Agencies have autonomy over managing their individual pages, and users have control over the level of communication they receive. There is a robust help platform, and numerous features we haven't even had time to explore yet.
Nothing - the software is easy to use, has wonderful features, and the company is constantly making improvements. As an administrator, I found the communication filters a little confusing initially, but found all the support I needed in the help center.
Our user engagement has increased by 38%.
This tool allows administrators to have master control over the site. Users can easily view and respond to volunteer opportunities. Agencies can quickly and easily export their responses. The best part for our organization is the automated reminder and confirmation emails. The customer care team is top-notch and they respond quickly.
Using this software as a manager takes a little bit of training, especially as a manager. The dependence on an email address as the user's login or check-in has resulted in some users having multiple accounts.
Whenever I run into a snag, customer service is friendly and prompt and takes care of my issue immediately.
Maneuverability is an issue. It could be a bit more straight forward in some of the more complicated features, or provide detailed instructions.
Our volunteer center could not do the work we do as easily and efficiently as we can when using the Advanced Events module. Being connected to a United Way, we run several large citywide Days of Caring each year. The Advanced Events module allows us to attach our 30-40 projects to an overarching event. Both our nonprofit partners as well as our volunteers have shared how easy it is to post their opportunities and register team members. In the past we "held" spots for corporate volunteers that many times did not get filled and left the partner organizations with unfulfilled needs. With the ease of the team functionality, that no longer happens.
United Way works with hundreds of companies in our community. We believe everyone can be a philanthropist, it doesn't matter where you live or how much you make. It's the act of giving that binds us together. In addition to reporting what a company gives financially and the impact of their donations, we're able to use the Advanced Event module to track all volunteer engagement for the year. A number when converted to dollars back to our community (love that on the individual profile pages!) sometimes exceeds a financial gift. The only functionality that would make that even better would be to have the ability to hide or reserve by password a project for a certain department within a company's Advanced Event. (ex- project posted for only executives or for a certain geographic location)
It is our main tool to connect volunteers across seven counties in Southern New Jersey.
The easy to use functionality. And that we can connected with other volunteer centers who are on the same platform.
We are connected to another Volunteer Center but we cannot filter out our own agencies and needs. Users on in our local area cannot easily filter out the other Volunteer Center Agencies and needs.
The software is easy to use for the volunteer which is VERY important. There a lot of options for information from the agencies to be provided. We receive positive feedback from agencies as well.
We used Volunteer Solutions before and even though it was cluncky, I find myself missing the customization features of it. It would be nice to have more options on reports. We have reports that we have to provide for our HON affiliate report and I have to create a reporting system outside of Get Connected to collect data that I need to report. It would be great to be able to choose what is the default of the site, for example to have the default view be list view instead of grid view. For large events that have many opportunities, the list view has more per page and grid view creates more pages to sort through for the volunteer. I would like to create standard volunteer questions (such as a t-shirt size question) that I could just choose instead of having to enter it each time an event is created. It is also laborious for the event manager to go back and post the hours after a large event, it would be helpful to have the option of mass approval of hours for an event instead of individually.
Get Connected has a clean and modern look, and it is easy for administrators to make updates, customize, and gather data. They offer training videos for all types of users and are quick to answer support questions.
To sign up for a volunteer activity you must have an account. As a volunteer management agency, this is actually a pro, but some users do not like creating an account.
I came into the position working with this software after it had already launched at our United Way. Before I came on I had experience working with Get Connected from the Agency side of the website so that helped in my learning process. The articles and webinars available for training were exceptionally helpful in training me and my colleagues on how to best use the site and train our agency managers to use it as well.
I have heard nothing but good reviews from our agencies in regards to this software and how beneficial it has been for them in recruiting their volunteers. Get Connected has also served as a wonderful tool for allowing our United Way to spread the word and mission of our Volunteer Center to the community to build a larger volunteer base. Our number of newly registered users and opportunity responses grows exponentially each month.
Hi Andrew! We're so happy to hear about the positive impact Get Connected has had in your community and will continue to work our hardest to make sure the trend continues well into the future. Thanks for your review!
We are just getting started in our area with building our volunteer base. Everyone is excited about the possibilities.
It has plenty of help menus and seems to be rather self explanatory. Also any question we could not find in the help menus was answered quickly by customer service. The initial training was easy to understand. They also provided a video link so we could all view it again when we need to refresh our memories.
There are so many features that it is going to take me a while to learn all that we can do. After 4 months, I don't think I have used more than 1/3 of the features. But we will get there.
Easy to post needs and track volunteer sign-ups.
Keeps track of volunteer hours for easy reporting.
Volunteers must submit their hours for each volunteer activity.
Not very user friendly way for volunteers to check in.
We focus on volunteering at United Way.
I like how all volunteer opportunities are in one spot, it makes it easier for me and the potential people to use the site.
I wish we were able to delete certain information ourselves. I needed to ask someone to delete the fake company made in the walkthrough. I wish there was a way to do that myself in case I accidentally approve something I didn't need too.
Our new VolunteerWNY through GC has positively transformed our landscape. This is a very easy system to utilize and has almost tripled the impact we're able to create in our community. I absolutely enjoy working with the software. The feedback from our volunteers and partners are always positive. There are some features that aren't as user-friendly per some of our volunteers and partners. I would argue that this reflects the digital divide among users (generational). In addition, there are various improvements that could be implemented in the AEM to make tasks/functionality easier for users/partners/admin. I would be happy to share those thoughts and ideas with GC. I understand that some of these ideas might only apply to our current environment and projects being management.
Ease of use. Both agencies and volunteers are able to register and navigate around the site intuitively. Add into it the fact that it is visually appealing, and it makes for a great user experience.
Some users are overwhelmed by the number of automatic responses, but that just encourages them to make refinements to their selection of interests, fans and causes.
I was hoping that this program would allow us to do more. More so related to the advanced events from an admin standpoint. We need to be able to add opportunities without having an agency registered. Some of our Day of Caring agencies aren't organizations who need volunteers year-round and thus an entire profile is not necessary. Also, we need a group leader to be able to sign up a full group without needing all of the names or individuals to sign up on their own. We have large corporations with one leaders who does it all. It is extremely discouraging and turning volunteer groups away from volunteering for this year's Day of Caring.
We are such a small organization and the cost (while known upfront) is alot for us for a software that can't perform like we need it to for our biggest volunteer event.
Hey there, Morgan! Thanks for your feedack. Great news: Get Conneced offers several existing options that allow multiple users to sign up for Advanced Events (even for group leaders representing a team or company!). Better yet, our new Corporate Connect software is available now for your corporate partners so they can connect directly with your Get Connected site and respond quickly and effectively to all your listed volunteer opportunities and campaigns on a year-round basis.
Please contact our Customer Care or Sales teams for more information!
The major pro is that it's easy to contact a person about technical problems or issues I've had. One of the cons I've found is that it's not always user friendly for our agency managers. They have trouble understanding the website.
Hi Kathryn! We pride ourselves on being considered the most user friendly platform for both agencies and volunteers in the market, which is why we offer free training sessions to ensure that your partners feel confident and in-control when using the great engagement tools at their disposal on your Get Connected site. Please reach out at any time to Customer Care for the recurring Agency Training schedule!
I would say the biggest pro is the customer service. As a fairly new administrator I am always eager to learn and master a platform that I will be utilizing but also be promoting use in the community. I have participated in many of the webinars and training sessions and when I have a question or a possible enhancement idea the GC staff is always great to work with!
The only con I can think of is if you have a part of the platform that I would like to see changes to or an enhancement for easier use, there are times when the changes can't be made because the platform is generalized for multiple users in multiple organizations.
This software is very user-friendly. It was easy to set up and collaborate with partners to get on board with creating accounts and sharing volunteer opportunities. I also liked how customizable the software is and the ability it has to fit our needs.
I will occasionally hear from some volunteers that they find it a little time consuming to sign up and create an account. We also communicate with all volunteers who have a hard time navigating the system to connect with the help forum or to reach out to us with any issues. Galaxy Digital also repsonds prompetly and fixes any issues we may stuble upon.
This review will be mostly in regards to the service-learning module. Every semester we deal with a number of issues in regards to agency managers being confused about how to use the SLM. In some cases we have even stopped asking them to be involved in the process because it can cause them so much frustration. I believe that the main problem is that the website is not necessarily initially intuitive for new users. It is much easier to understand if you use it frequently, but if you infrequently use the website or are new to it, most users find that they need help figuring out how to use it.
Although not intuitive in use, the software is fairly easy to learn and use. The task of encouraging other agencies that we support to utilize the software has been somewhat challenging. Turnover of agency staff is a large component of this issue as the task of marketing the benefits and training in the usage of the software seems to be an ongoing effort as staff changes occur. Customer service from Galaxy is top notch. My questions/concerns have been responded to quickly and pleasantly. Comparability with donation-related software would make Get Connected a super effective software.
The Get Connected software was the perfect solution for our United Way. It is our mission to connect people with meaningful ways to serve but there was never a way to do that efficiently. Within just a few weeks of our launch, individuals were suddenly aware of the vast number of needs and had the tools to connect with organizations of all kinds.
Our launch process was the smoothest I have ever experienced with a software company and the ongoing support is incredibly helpful. I believe Get Connected solves a number of issues with one product and is the best in the business.