Get Connected Reviews

As a United Way we purchased Get Connected as a way to fulfill our mission of "coordinating and promoting the caring power in the community." Using Get Connected is a great way for us to start the conversation with local citizens and businesses about how they can be involved in the community changing work we are doing.

Get Connected has been able to have a large hand in growing my volunteer base, everyone has a cell phone and likes using apps. Using a laptop or computer is not always the easiest method for people, having an app means consumers have it available at all times.

I was not a fan. It was not user friendly.

Ease of use, better coordination of volunteers, increased marketing and awareness.

GC was straight forward with their presentation. They tried to answer all our questions as we had specific situations that they researched for us to be able to succeed.

Our experience was unbelievable actually. This is the only company who when you have a challenge they send you a personalized video showing you the process on your own site.

Great customer service. Great product with an affordable price.

We have been able to successfully navigate difficult times with a pandemic thanks to GC. It's a fantastic product, and I would highly recommend.

It has been great, from our original set up to things that we need they have been there for us

When West Virginia University decided to upgrade our volunteer management software, there was a lot of time and research put into the process. We have many "moving parts" to our needs, including integration with university data, single-sign-on, special reporting, large day of service coordination, and academic service-learning.

No only did Get Connected turn out to be the best fit after our initial examination of the options, but WVU is very happy with our choice--mostly because of how much we admire and appreciate the caring, dedicated, smart, and cooperative staff at Galaxy Digital!

Anyone who does work in the community knows that customer service is KEY. Galaxy has figured this part of their business model out to the fullest. 24/7 support online coupled with quick and effective communications via phone/email really has been instrumental in successfully launching our system. WVU is a large client for Get Connected (40K+ users with 7,500 hours tracked in our first 6 weeks) and the company has just been wonderful to collaborate with in the process. Open to system enhancements every 8 weeks or so, Get Connected has ALREADY implemented WVU's suggestions for system improvements, and has been a great partner to discuss future development opportunities.

The software is a great match for our needs, and more importantly will be able to grow with the needs of our students and community. All users, including our students, faculty, staff, and community partners have loved the change and especially appreciate the clean navigation in Get Connected as well as the mobile functionality.

Whether you're a small organization or a large land-grant institution of higher education, Get Connected is worth exploring if you need volunteer management software. We're happy to be part of the Galaxy Digital family, and hope those folks know that they're now part of our Mountaineer Family!

I have so many questions and help is not easy to get.

Our volunteer center could not do the work we do as easily and efficiently as we can when using the Advanced Events module. Being connected to a United Way, we run several large citywide Days of Caring each year. The Advanced Events module allows us to attach our 30-40 projects to an overarching event. Both our nonprofit partners as well as our volunteers have shared how easy it is to post their opportunities and register team members. In the past we "held" spots for corporate volunteers that many times did not get filled and left the partner organizations with unfulfilled needs. With the ease of the team functionality, that no longer happens.

United Way works with hundreds of companies in our community. We believe everyone can be a philanthropist, it doesn't matter where you live or how much you make. It's the act of giving that binds us together. In addition to reporting what a company gives financially and the impact of their donations, we're able to use the Advanced Event module to track all volunteer engagement for the year. A number when converted to dollars back to our community (love that on the individual profile pages!) sometimes exceeds a financial gift. The only functionality that would make that even better would be to have the ability to hide or reserve by password a project for a certain department within a company's Advanced Event. (ex- project posted for only executives or for a certain geographic location)

I came into the position working with this software after it had already launched at our United Way. Before I came on I had experience working with Get Connected from the Agency side of the website so that helped in my learning process. The articles and webinars available for training were exceptionally helpful in training me and my colleagues on how to best use the site and train our agency managers to use it as well.

I have heard nothing but good reviews from our agencies in regards to this software and how beneficial it has been for them in recruiting their volunteers. Get Connected has also served as a wonderful tool for allowing our United Way to spread the word and mission of our Volunteer Center to the community to build a larger volunteer base. Our number of newly registered users and opportunity responses grows exponentially each month.

Fantastic customer service and support. Rollover from our old system was painless. Seeing increased referrals and positive feedback from partner agencies. Only big complaint is it would be helpful if we could list advanced events on the calendar instead of the individual needs and if we could enter needs by shift instead of each shift individually. Looking forward to continued working with this system.

I would say the biggest pro is the customer service. As a fairly new administrator I am always eager to learn and master a platform that I will be utilizing but also be promoting use in the community. I have participated in many of the webinars and training sessions and when I have a question or a possible enhancement idea the GC staff is always great to work with!

The only con I can think of is if you have a part of the platform that I would like to see changes to or an enhancement for easier use, there are times when the changes can't be made because the platform is generalized for multiple users in multiple organizations.

Our Get Connected platform - found at www.volunteermain.com - has been a wonderful new tool for our communities and has provided an ease to volunteering that hasn't previously been available. The users and agencies appreciate the ease of use and the users especially love the email feature that they are notified via email of new needs.

The support staff has been wonderful and made the entire set-up process very easy. We look forward to continuing to grow our traffic on the site and keep increasing the volunteer impact within our communities.

We had a very quick ramp up with Get Connected...because they "get it". Easy to manage. Easy to learn and teach. Lots of functionality that volunteers and agency want. Great customer service--helping us overcome obstacles and listening to and acting on our experiences.

There are almost no downsides to using Get Connected. Adding and editing agencies and their needs is such a breeze! Not to mention using the Advanced Event Module for our Day of Caring Event is great because we can always build off of previous years to make the process that much easier. If that wasn't enough, the support staff is always helpful and eager to answer questions whenever we've been stuck trying to figure anything out. Galaxy Digital, keep up the good work.

I just started with my company a couple of months prior to the upgrade so for me it was a little overwhelming. I had just started learning the old system when the new one was put into action. I have to admit it was quite intimidating. With the help of some of the ladies from your customer care department, it has gotten a lot easier for me. I am still learning everyday and I hope to one day know the system in and out.