Phreesia

4.4 (150)
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Making care easier every day

Overall rating

4.4 /5
(150)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support
4.4/5

87%
recommended this app
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150 Reviews

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Streamlined check in/check out process

Reviewed on 2018/10/23

Pros

The ability to manage all of my child's information in a convenient tablet, ability to make changes if needed in real time, and the ability to pay my copay on the device ahead of time rather than waiting in a queue.

Cons

I have not yet encountered any challenges in using this software.

Melissa
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent product with a lot of valuable features

Reviewed on 2024/02/21

Pros

Daily census tracking to help identify staffing needs at a glance. Patient reminders and the fact they can go out via text and email since some patients may have either or. These are just a couple of the features I find most valuable from a patient access standpoint.

Cons

Some of the E&B functionality can get confusing when payers aren't set up correctly, however, in these situations, the Phreesia support team has been great with not only helping resolve issues, but responding timely.

Frankie
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Product does not function as promised

Reviewed on 2023/07/01

Pros

Integration to our PM system (Modernizing medicine) is poor and does not function as advertised. Patients and staff constantly complain about errors and issues. Connectivity is also poor, in a sense that when you have a busier day and you're checking in multiple patients at a time, they may not appear checked in on the EMR system which creates double work.

Cons

Patients show the front desk all the time that they completed their check in, however it does not reflect on the dashboard. Not as easy company to work with by any means, more headaches than anything else.

Alternatives Considered

Klara

Reasons for Switching to Phreesia

Price point, we got what we paid for. Realizing now it was a mistake.
Jessica
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Phreesia has increased our revenue during our trial period!

Reviewed on 2023/10/19

I am very satisfied with the communication between the phreesia set up team and myself. They have...

I am very satisfied with the communication between the phreesia set up team and myself. They have been very helpful with following up and making adjustments as needed. Our set up was customized to fit the practice (telehealth only) and it has been working out great.

Pros

I love the ease of the system. The system integrates with eCW EMR and cuts our office time in half, allowing to focus on other areas in the practice. Phreesia automatically sends the patients our practice consent forms and collects co payments during the check in process. We also customized our platform to allow patients with an outstanding balance to enroll into a payment plan. Many patients avoid our office calls when payment is due and have noticed patients prefer to enroll in payments plans on their own. We have seen a surge in old balances being collected these last two weeks.

Cons

I would be happy if phreesia had a patient self scheduling option that integrated with eCW. Right now, patients make an appointment request through a phreesia custom form and we manually add that appointment into our EMR. We do have an alternative for established patients wishing to self schedule so we only need to manually schedule New appointment request. It's not too bad.

Jill
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Phreesia has made our Practice a whole lot better.

Reviewed on 2023/10/19

Its been great. I have used it at other Practices and it is great. We still have some patients...

Its been great. I have used it at other Practices and it is great. We still have some patients who aren't going to use it, but that number is way out weighed by those who do and love it.

Pros

ease of use. Patient engagement. Shout outs to patients. Cut down tremendously on wait times and paperwork that had to be filled out.

Cons

We have struggled with the money part. The co pays and how they are posted. I think is our problem.

Karla
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Valuable tool

Reviewed on 2023/09/19

We absolutely love Phreesia. I have personally recommended Phreesia to people for many years. We...

We absolutely love Phreesia. I have personally recommended Phreesia to people for many years. We save so much staff time by doing insurance verification, appointment reminders, and financial tasks through Phreesia. I highly recommend it.

Pros

We rely on the insurance verification to make sure we have the correct information to submit a clean claim. This is the #1 feature! Along with that, Phreesia identifies balances and copays, and allows us to collect that right at the time of service. We also rely on the automated appointment reminders, which helps cut down on no-shows. We use targeted communication to remind patients to schedule important follow up visits, or annual physicals. We use the patient payment features to send emails directly to the patient about balances, and they have the option to set up a payment plan directly through Phreesia.

Cons

Sometimes patients complain about too much communication. I wish there was better integration with the EHR for data, and not just the ability to save some items as a PDF. I wish Phreesia identified credit balances.

Chris
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Lots of Options But Phreesia is the Clear Cut Winner

Reviewed on 2023/11/20

We had a great experience from the design of the platform and working with the Phreesia team to...

We had a great experience from the design of the platform and working with the Phreesia team to customize the platform exactly the way we wanted it. They have flexibility to make it specific to your practice and the Phreesia team is incredibly knowledgeable and helpful.

Pros

Completely streamlined the patient experience from reminder calls, Kiosk service for self check in, converted all our patient documents to digital format, allowed for online portal payments and have allowed us to create custom patient satisfaction surveys for our patients.

Cons

Can be a little cost prohibitive for some smaller practices but made sense for our office which falls in the medium/large category. Customer success reps change frequently post implementation.

Andrew
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changing Technology

Reviewed on 2024/02/23

Pros

The best part of Phreesia is there attention to the account from their customer support team. The responsiveness and willingness to pay attention to your requests and account with real people helping is tremendous. They're always trying to improve and it's refreshing. [sensitive content hidden], our account owner, has been tremendous for us.

Cons

The integration period for our office took longer than we hoped but overall I could not be happier.

Sarah
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Super User

Reviewed on 2023/07/05

Pros

Phreesia was able to give our Practice a leg up when the pandemic hit and our office was still mostly paper. There is such a wide range of usability. I typically try to use 1-2 days every 2-3 months to catch up on new enhancements and abilities Phreesia has introduced. I love being a part of the Beta program and providing feedback on their newest products. I feel like Phreesia, as a large company, actually hears our input and also considers it.

Cons

Phreesia's support team can be very impatient. As the admin, I would like to have more ability to customize Phreesia instead of having to go through support every time we want to make changes. There is a lot of ability to customize as the Admin, but not the most important types of things such as work flows or frequency of the workflows being sent out. I would like to see their self-scheduling improve. One huge downside to it is the duplicate account/charts that self-scheduling allows. There is not any kind of flag or notification that is sent or shown when there have been duplicate accounts created.I would also like to see the appointment confirmations improve.The appointment confirmations will continue to be sent out and ask patients to confirm an appointment they have already confirmed or canceled.

Julianna
Julianna
Overall rating
  • Industry: Supermarkets
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Easier for providers than patients

Reviewed on 2018/09/02

Pros

I like that it is secure. When doctors post messages, you get an email notification, but have to log on to view the message.

Cons

I wish it was easier to customize. For impersonal messages such as appointment reminders, I would rather view the message in the email rather than go to the hassle of logging in, only to have to make a phone call to schedule an appointment. There is a hard balance between prioritizing security and privacy, and just making it hard for people to use.

Burcin
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Small medical practice

Reviewed on 2023/06/30

Pros

I like the online booking system and customizable messaging. I like that all of my consent forms are online and allow for digital signing and integration into the chart.

Cons

There is difficulty synching history forms and medications automatically with my Athena system. I have to still do it manually which is hard for a small practice. Many patients companion about the ads which I didn't even know about when I signed the contract. You have to pay extra to remove these and apparently it is actually difficult to remove them. Still working on it. Patients complain about the intake process being too repetitive. The system asks the patients to repeat a lot of stuff every visit.

Jennifer
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Orthopedic Practice

Reviewed on 2023/06/30

My overall experience with Phreesia has been very positive/ The Support Team is always very helpful...

My overall experience with Phreesia has been very positive/ The Support Team is always very helpful and quick to solve issues.

Pros

I like that our patients are sent out reminders for their upcoming appointments and they have the ability to pre register for their appointments. This saves staff and patients time and stress when they arrive. Also Phreesia is very helpful with showing if the patients insurance coverage is active or inactive and provides the patients plan/ deductibles/where they are at with deductibles/ as well as co pay information

Cons

Currently we have some issues that we wish we could add to our Phreesia registrations such as Fall Risk and unfortunately not everything integrates to our current system Next Gen that we use.

Sarah
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Phreesia review

Reviewed on 2023/06/30

Launching a new sytem is always scary! Phressia had staff on site for the week and have continued...

Launching a new sytem is always scary! Phressia had staff on site for the week and have continued with weekly meetings to improve and grow!

Pros

The support we have had throughout has been amazing. From the launch to 6 months later, Phreesia support is always available to help! Phreesia is customizable to what works for your company. Phreesia is always willing to look into ways to help improve our goals and make life easier for staff and patients.

Cons

Phreesia has so many options that we have not even begun to scratch the surface one what they could offer us!

Katie
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great customer service

Reviewed on 2023/06/30

Customer service team is very responsive and top notch.

Customer service team is very responsive and top notch.

Pros

There are many features to choose from that integrate very well with our EMR/PM system. One of the newer features we use is Payment Assurance which sends text or email payment reminders. The patient is able to pay their bill right from a link sent to them. It has reduced the number of statements we send out.

Cons

I honestly can't think of any cons currently.

Andrea
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Genesis Care

Reviewed on 2023/07/03

Pros

Ease of us, patient friendly, great suppot

Cons

Technical issues where the screen times out mid interview

Sandra
Overall rating
  • Industry: Medical Practice
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Rose

Reviewed on 2023/06/30

Great!!

Great!!

Pros

Check in, payments and patient management. and the fact that you can send a bulk message to the patients who have schedules.

Cons

Some cases take a while to get resolved.

Sean
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Phreesia review from a Pediatric office

Reviewed on 2023/06/30

Highly satisfied. Easy to use for patients and staff.

Highly satisfied. Easy to use for patients and staff.

Pros

Able to push out forms patients need to fill out. Able to send messages easily to patients. Wide range of patient forms.

Cons

Having to host the service locally vs in the cloud.

Anjela
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Phreesia Services

Reviewed on 2023/03/30

Phreesia was an imperative part of our check in process during covid and gave our patients the...

Phreesia was an imperative part of our check in process during covid and gave our patients the confidence and experience that pre check in offers.

Pros

Pre check in feature is easy to use and also easy to customize to the practices needs.

Cons

That some insurance companies choose not to participate, and that means we can not see E&B information

Kimberly
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

2023 Phreesia Service Review

Reviewed on 2023/02/23

Pros

We have increased our services with Phreesia to add patient and referral source self scheduling and connect

Cons

Overall it is easy to use and customize. The only issue we have is it does not integrate into our EMR

Casey
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Strong Implementation & Support Team

Reviewed on 2023/01/23

We are able to limit the paperwork sent to our patients and utilize the payment assurance options...

We are able to limit the paperwork sent to our patients and utilize the payment assurance options for patients, which limits collections efforts. We overall are able to streamline our check in process as well. Working with our implementation and support team has been amazing, our client services manager was amazing, we were able to change/customize all areas of Phreesia to best suite the needs of our practice.

Pros

Phreesia is easy to maneuver--- all icons are visible & explain everything you need to know on dashboard.The eligibility and payment portions of Phreesia are stellar.

Cons

The only difficulties we found was integration. Some of our information does not integrate. We found some of our patients do not take the time to complete some of their workflows, which makes it difficult for continued experiences.

Stefanie
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Phreesia is the BOMB.COM

Reviewed on 2021/06/17

Phreesia has been an awesome experience from the very beginning. Integration and implementation...

Phreesia has been an awesome experience from the very beginning. Integration and implementation went smoothly. Support is quick to respond and resolve concerns. The Phreesia team is undeniably helpful.

Pros

Phreesia is easy to use for both staff and patients. Training new staff members is simple and thorough with the university. Patients don't have to keep or remember log in or password, helping ensure the majority of patients easily complete the registration for each visit, making sure we have the most accurate contact information on file.

Cons

Insurance verifications are sometimes a hiccup. HMO and out of network plans are sometimes missed by staff since Phreesia shows it as active and complete. Staff has had to learn to check and double check benefit details in an attempt to catch these prior to the visit.

Shellia
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Increased collections and patient demographics

Reviewed on 2021/06/25

Our practice loves Phreesia, great customer service, log a ticket and the response if fast. ...

Our practice loves Phreesia, great customer service, log a ticket and the response if fast. Changes to interviews they work with us until it is perfect.

Pros

Insurance verification is wonderful, it has cut down the time our billing department spent on the phone verify patient insurance polices. It has helped our practice increase our collections at the time of service. The reporting is wonderful, patient surveys, user data reports. Has great training features/videos and instructions.

Cons

Integration with Allscripts Professional EHR with the patients medical history, still needs some work for the way we have to document in the patient chart for our quality programs to be able to run reports through our system.

Justine
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Our staff loves using Phreesia, and it's a super useful tool to enhance patient engagement...

Reviewed on 2022/07/22

From the beginning, the sales process was great. My sales rep truly knew the product and kept up...

From the beginning, the sales process was great. My sales rep truly knew the product and kept up with me when I had questions - I'm a tough sell for sure :) He understood the complexities of Family Practice and even offered solutions along the way. He worked well with my boss/decision maker and built a trust relationship with both of us. That's important! The implementation went very well, and the team worked very hard to ensure success - the team leader was amazing! The process prior to go-live included full discovery of our forms and workflows to find a general understand of how our practice really works. Then came the building of the electronic forms (with re-writes and testing), weekly meetings where the team leader kept me to task, and a virtual go-live that was seamless. My own team loved that we could ask questions on the first day, but there were not a lot to ask actually. The Phreesia implementation team has have been with us every step of the way, with little issues to be honest. And if there were, they were fixed, with explanations as to how to avoid issues in the future. The problem/case management is easy to utilize and the support team is highly responsive. My staff remain excited and engaged, and continue to love this product! When we learn something new, we love it even more. I believe Phreesia has a product that they truly care about, and they strive for success - which is what we definitely experienced here, start to finish.

Pros

Phreesia has a seamless integration with our EHR - we use Athena. The check in process has been cut down to seconds (as opposed to up to 10 minutes at a time), which allows the staff to focus on other ancillary jobs, and less face time with patients. This is a good feature during a pandemic! Also, the reduction of paper utilizing the electronic forms that automatically flow into the charts has already given us a decrease in paper costs, and all the time spent getting forms to patients, and then having to scan all of that paper as well. Our clinical staff and providers appreciate the data imports of electronic forms and medical history updates, which means less data entry, and therefore less errors in the medical record. The clinical staff spend less time during intake, which allows for the provider to have more time in their face to face with the patients. Finally, the ability to quickly satisfy Quality Measures and Population Health requirements (we are Family Practice) is already showing a big improvement in our scores, which is part of our ACO engagement. Meaning, using the logic that Phreesia provides, required questionnaires due once a year are sent to the patient and then satisfied easily in their encounter. Phreesia also captures revenue swiftly and efficiently, and in one month we have seen a 6% increase in our Time of Service collections. I expect this to increase over time as staff (and patients) understand usage of the program.

Cons

I see no cons at this time to using Phreesia. In the past there may have been a cost issue, but they have worked out better packages for practices who are interested.

Savannah
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent Platform with room to grow

Reviewed on 2019/12/23

Our practice constantly has ideas that could improve the administrator and patient experience. I...

Our practice constantly has ideas that could improve the administrator and patient experience. I have always been a Phreesia advocate however I wish our client success associates gave us a "progress card" that we could give to our physicians. I also think Phreesia's structural organization is constantly changing as I have had over 10 different account reps to which I feel as I have to retrain/reexplain our practice every time.

Again, our overall experience with Phreesia is excellent - we highly rely and function off of Phreesia.

Pros

The best part of Phreesia is everything it can do. If Phreesia is utilized to it's full ability the program pays for itself. Patient intake allows the physician to have updated and current information at every visit. We can collect and project pre collection for upcoming procedures, appointments, ect. It allows us to be knowledgeable in eligibility to know exactly what the patient's responsibility is. We are able to use data analysis to encompass how we are doing in almost every aspect; patient satisfaction survey, pre-visit utilization, collections and more.

Cons

As smart and functional as Phreesia is, I wish there was more ability to customize to our practice. We are a large facility with 4 different locations and each location may have differences that I wish Phreesia would have the ability to customize differences between these practices.
For example. If we need to close a location for a day, rather than send out an email to ALL patients it would be extremely helpful to send a notification only to the patients of which are scheduled at that location.

Nathalie
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Phreesia Dashboard

Reviewed on 2021/06/17

Overall, Phreesia is easy to work with and easy to use. It has made checking patients in for their...

Overall, Phreesia is easy to work with and easy to use. It has made checking patients in for their appointments less time consuming.

Pros

The dashboard displays all of the patients who are scheduled to be seen in each facility. It aids in providing information about which department/area requires additional help on any given day. At a glance, one is able to see insurance eligibility for the day being reviewed in addition to forms needing to be signed/completed.

Cons

I would love for Phreesia to be able to check/verify eligibility for all insurances, but I do believe they will get there eventually.
The item that frustrates me the most at this time is the COVID screening as it is unable to save COVID injection information for each patient so we are needing to ask the same questions at each appointment.