TapMango Reviews

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184 Reviews

- Industry: Tobacco
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
TapMango is the way to go
Reviewed on 2021/01/04
Pros
I like the ease of use in setting up and adding new features, it's quite intuitive. The team is fantastic and always willing to help find a solution and has even gone so far as to implement new features for us. Love the multiple methods of rewarding customers and the various ways of staying in touch with our customers.
Cons
TapMango is a little on the pricier side compared to other softwares but it has great features and a wonderful team.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Outstanding Product for Restaurants, Built to Scale
Reviewed on 2020/03/19
Overall, Tapmango has been a great asset for my business. We launched our restaurant in February...
Overall, Tapmango has been a great asset for my business. We launched our restaurant in February 2020, and due to the ease of signing up new customers, within our first month we had over 500 people in our program with over 50 app downloads. These are awesome numbers for a new business, no matter what industry you're in. Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap. I would recommend Tapmango to any restaurant owner looking to improve their bottom line, increase loyalty, build an ecosystem, and boost their technology arsenal.
Pros
For my business, these are the features that have been most impactful:
1. White-label App: Tapmango gave us the ability to have a mobile app for both iOS and android branded to our business from day one. Plus with mobile-ordering functionality for customers to order ahead, as a new business this is the most rewarding feature, as having our own app built with these same items would have cost thousands.
2. Ease of sign-up: With the in-store tablet, its super easy to introduce the program to customers and have them sign-up on the spot. All they need to do is input their phone number, check two boxes (terms of service, agree to receive SMS communications) and that's it. They can start building points from their first purchase. Plus, customers can also join the program via text, online forms or smartphone.
3. Marketing capabilities: With our business just being a little over a month old at the writing of this review, we have yet to realize the full potential of Tapmango. However, based on the features we've used to date and the ones [SENSITIVE CONTENT HIDDEN] (Customer Success Manager) has shown me in training, the sky's the limit when it comes to what is available. SMS messaging, push notifications, emails, vouchers, discounts, instant win (similar to a raffle), mobile ordering with live order updates, friend referral, birthday offers, customer segmentation based on items bought/number of visits/spend/mode of sign-up/etc., program tiers (for e.g. gold, silver, bronze) and so much more.
Cons
I believe the UI and overall look of the admin dashboard can be improved. It looks a bit dated on the backend and can be difficult to understand for first timers. However, with my Customer Success Manager [SENSITIVE CONTENT HIDDEN], I've been able to learn about the different tools and features at my disposal and if I'm not sure about something, he's always helpful.
Reasons for Switching to TapMango
As a new business being built for the digital era, being able to reach and attain customers through different touchpoints is important. Tapmango offered us a white-label app, fully customized to our brand with mobile-ordering functionality. Plus, the great reviews from other customers, helpfulness of the Support Team from sales to onboarding and customer success also made it a no-brainer.- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Service
Reviewed on 2025/01/15
Pros
The customer service is excellent. They are quick and responsive
Cons
The price is a little high for what you get
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Worst Business Decision in 18 years
Reviewed on 2020/03/16
Pros
none, nada nothing-and now you want a pro review
Cons
I saw a presentation presented by PetsPlus Mag. The system looked great and had lots of benefits. The problem began when our account started to do the onboarding process. First, the process of communication was horrible. When someone puts on their em they respond in 48-72 hours that's not good. Next, the set-up was sloppy and not done correctly. This created a huge problem as half of our clients were not in the system. Then the tablet malfunctioned and 2 training sessions were wasted when things did not work. In the meantime, the company is paying for employees to learn a system which is not functional and certainly not user friendly. The rep that was to help us bring the system on seemed always in a hurry, and not communicating the uses easily. We were always sent back to a video. Even contacting the support line via chat was often frustrating. They would send back replies like glad you figured it out yourself. WTH? Frustrating is beyond belief here. In fact, several emails were sent prior to me hitting the "do not return to this program ever" button signed frustrated. Obviously, on deaf ears. We have gone back to our old loyalty rewards system-after it took me 3 days to fix the rewards as we had been a 1-1 point system then went with 15 -1 (after I suggested 1-1) I belong to several retail groups and I will not recommend this system. I hope you get the flaws fixed as this was the worst decision I have made in 18 years in business. Signed: No saving this account!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Poke Fresh loves Tapmango!
Reviewed on 2025/01/17
10/10 experience would recommend to other business owners!
10/10 experience would recommend to other business owners!
Pros
Great customer service and effective product to bring more people in the door!
Cons
Their website is difficult to make campaigns in but I just reach out to my rep to do it anyway.

- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing! Helps me promote growth within my business!
Reviewed on 2019/09/19
Customer service has always been sapaticular. Ive been really happy with the tech help.
Customer service has always been sapaticular. Ive been really happy with the tech help.
Pros
The new development Tapmango has implemented over the last 6-8 months has been amazing. I'm super happy with all the features like review boost and ordering via app.
Cons
I signed up with Tapmango being told they were working on integration with Lightspeed Ecom. I'm pretty bummed and disappointed that they have decided 2 years later not to do so after ive already worked so hard building out my loyalty program.
Alternatives Considered
Lightspeed RetailReasons for Switching to TapMango
Wasn't available at the time that I needed a loyalty program.- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Chat session review
Reviewed on 2025/01/14
I had no problem with the chat session the person on Tap Mango end was very helpful
I had no problem with the chat session the person on Tap Mango end was very helpful
Pros
Easy to work with Chat session, I had all my questions answered in a timely manner
Cons
I had no problem with the chat session the person on Tap Mango end was very helpful
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing service
Reviewed on 2025/01/18
All good [sensitive content hidden] help me a lot
All good [sensitive content hidden] help me a lot
Pros
Very easy to use fast customer service .
Cons
All good. But price is too high for 4 locations
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
They are Awesome
Reviewed on 2025/01/16
It has been seamless process with all of the staff, the product is amazing and we even did the app...
It has been seamless process with all of the staff, the product is amazing and we even did the app which I am so excited about and able to promote to our clients. Price is very reasonable
Pros
All the different benefits and the staff is super helpful and professional
Cons
Nothing on their end, mostly on our franchise side of things with the integration
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent service
Reviewed on 2025/01/16
Pros
Very simple and easy to use. The customer service excellent service.
Cons
So far so good. No complaints at this moment
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
With TapMango, boost sales and advance your business
Reviewed on 2022/09/17
TapMango gives us the confidence to the market and sell products and lets customers pick, order,...
TapMango gives us the confidence to the market and sell products and lets customers pick, order, and contribute to improving their experience by leaving evaluations. In addition to the many advantages this platform has offered, it provides exceptional customer service. We have boosted sales and supported the company's steady and profitable growth due to TapMango. It is a platform that powers large-scale e-commerce, and its user-friendly design makes navigating easy and pleasurable for users.
Pros
We are given all the resources TapMango has to manage a loyalty program that works hand in hand with the significant shops. It is a simple and user-friendly platform that makes it simpler for us as a company to run promotions and increase sales and for our customers to buy our items and discuss their experiences. Through its easy interface, it is an excellent software for providing services and goods an instantaneous quality.
Cons
Its performance has been outstanding, and none of its features have caused me any issues.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Review
Reviewed on 2021/07/16
Wonderful! Loved our trainer, Ray, and TapMango!
Wonderful! Loved our trainer, Ray, and TapMango!
Pros
We have been on TapMango from a previous app based software and we love that customers access their rewards from our terminal (no app needed) and receive SMS text messages. The amount of questions around downloading the app and redeeming rewards has decreased from slim to none. Also, the marketing aspects are much greater and more robust (yet simple) than that of our previous system. Very happy we chose TapMango!
Cons
We have a pos software proprietary to our industry, Resaleworld Liberty. We would absolutely LOVE for the program to integrate to our POS. We type in the reward amounts for the customer each transaction. It is working but could leave room for errors and omissions. This also seems to add a slight amount of time at the register. We also would love to have a method for seeing the transactions that have been logged for each customer at a glance.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Product
Reviewed on 2019/02/12
This system is completely changing how we do business. It gives you so many options and features...
This system is completely changing how we do business. It gives you so many options and features that we have had a huge uplift in monthly returns so far, and the system pays for itself
Pros
I have been a marketing manager for over 20 years now and have my own marketing consulting business. I have used more marketing tools than I can remember and have had much success with many of them. We have just started with TapMango and I can't express, how impressed with this company and product. Starting with their sales team was a complete pro. I get sales pitches all the time to start new software and services. the team approached the process as I would have wanted it. They did call me and try to sell me randomly, but spent time before our call and learned about my business, and directly showed me the benefits of how TapMango can solve my current concerns and even did research on other similar business and how they use the System. I didn't feel like it was a hard sell, but rather a consultant who wanted to help our business. The onboarding process was extremely smooth. support team has been a fantastic support in understanding my business and helping strategize how we can best use the service, set up systems that will solve my current challenges and team even did the leg work on setting it up for us, provided me full education on the system, and even continues to follow up and make comments as they can see what I am doing with it. This company has been fantastic for us! In a short time, we have used it, it has instantly changed our business, in that we are completely changing our 2019 projections and goals.
Cons
Nothing at all. It is so easy to use, and the support we get is wonderful.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best Loyalty Program on the Market Today!
Reviewed on 2021/01/20
I loved the whole experience. I would definitely recommend this loyalty program to business. I...
I loved the whole experience. I would definitely recommend this loyalty program to business. I personally think it’s one of the best ones on the market.
Pros
I loved how easy it was to get to my customers through text and email. We had an app that we created for our customers to order ahead and it was very helpful. You have the Tapmango team on standby if you need help and when I reached out to them, I got help within minutes.
Cons
App can be updated and be much more user friendly. Would like a refresh of app every 6 months to a year so that way it doesn’t seem too “boring”
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Tapmango saved our business
Reviewed on 2020/05/21
During the Covid-19 pandemic the restaurants were closed down. We were allowed to do take out ,...
During the Covid-19 pandemic the restaurants were closed down. We were allowed to do take out , delivery, or curbside. With our restaurants changing menu it was difficult for us to come up with an online solution that didn't require time consuming changes. Tapmango sent out an email about a webinar on opening your restaurant. We watched it and we knew this was going to help us out. Tapmango created our menu for us and did it all. We proofed it and made some changes and we were up and running. we didn't have to go to a delivery system like' Skip the dishes' or' door-dash' to get our menu we already had the customer base from the rewards it was easy to let them know we were back and here was our online menu. All of this value for no more cost than our monthly service fee. They do not take a percentage there is no more fees
Pros
Online ordering, Rewards, database of our customers and able to reach them with promo
Cons
Running a campaign is somewhat difficult. I still have to have my sales rep walk me through it.

- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great company to partner with
Reviewed on 2018/12/02
Always great customer service, Gavin has been a incredible account manager. I highly recommend him.
Always great customer service, Gavin has been a incredible account manager. I highly recommend him.
Pros
What I enjoy most about Tapmango is that anytime I have a issue or need something custom done for my system, it get done! I’m super happy about how I asked about setting up a rebate program and they had it developed within a month.
Cons
Sometimes the tablets they provide crashe, although never been a huge issue for us.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Functionality & Customer Service
Reviewed on 2020/03/30
Our experience with Tap Mango has been exceptional. Customer service and response time is outstandin...
Our experience with Tap Mango has been exceptional. Customer service and response time is outstanding. Combining the excellent customer service with top notch functionality, it's hard not to give a solid 10 out 10 stars.
Pros
My wife and own and operate a Gourmet Popcorn and Candy store. Given the nature of our business and the fact that most software packages are not designed for our business type, we frequently have to create work-arounds to work effectively. The TapMango platform is designed such that it is highly functional yet flexible enough for a majority of businesses requiring few if any work-arounds.
Cons
I've not experienced any cons with the software at this point.
Alternatives Considered
SumUp- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Lots of Capabilities, but not entirely user friendly and a definite learning curve
Reviewed on 2018/01/10
Pros
Reports are pretty comprehensive, and the support team is willing to do all kinds of things to help you out, creating and copying templates when needed, and the online chat is very responsive most of the time
Cons
Not intuitive at all, very difficult to create email templates, no drag-and-drop functionality. Very robust system but has many features that a small business may never use or know how to use appropriately.
Response from TapMango
HI there. First of all, we'd like to thank you for your feedback. We are constantly improving our platform, releasing improvements every 2 weeks. With that said, we'd like to address a few points you made:
* Email Designer - our next release will have a state of the art email designer, with drag and drop functionality and templating (Feb 2017)
* Features - we pride ourselves in being the most versatile platform on the market, working with retailers in 40 different verticals. Hence the number of features. In regards not knowing how to use them appropriately, through our tutorial videos, "how to" articles, and access to our product experts, we strive very hard to empower users to take the full advantage of what we have to offer.
Please contact us if you have specific feature questions or are unclear about anything!
Thanks,
Your TapMango Team.
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent Product Excellent Team Flexible Pricing
Reviewed on 2022/04/28
Pros
The dashboard is fairly self-explanatory, and the UI is intuitive to navigate. Most importantly, able to capture customer data in detail to run personalized campaigns or promotions. TapMango works internationally which comes in handle as we expand futher.
Cons
No direct integration to Revel POS but this is temporary, TapMango is working on the integration.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly recommend (All aspects)
Reviewed on 2020/11/25
My rep, [SENSITIVE CONTENT HIDDEN] did an excellent follow up work for customers, super great...
My rep, [SENSITIVE CONTENT HIDDEN] did an excellent follow up work for customers, super great manner & fruitful knowledge. I truly believe that’s very important for increasing customers. Well done
The software & the package are exactly for more aggressive marketing needs
Pros
Mobile order, quick campaign & add images
Cons
Cannot add items or modifiers if using POS sync
Response from TapMango
Hello Des. Thank you for great your review.
The reason why items and modifiers cannot be changed once the POS sync is in place, is because they must match to the POS when the orders are being pushed. However, images and descriptions can be changed for both on TapMango side.
Please feel free to reach out and we'll be happy to discuss further!.
Your TapMango Team.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Manager
Reviewed on 2018/09/07
Our overall experience is great. We love the rewards our clients receive, which makes them come...
Our overall experience is great. We love the rewards our clients receive, which makes them come back every time. I love the fact they receive something for their Birtday.
Pros
The fact that my client navigate through the process easily.
Cons
I am not able to plug it in to my website.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Superior Support
Reviewed on 2017/02/09
I've been using TapMango since last Spring 2016 and I love these guys! Anytime I have a question...
I've been using TapMango since last Spring 2016 and I love these guys! Anytime I have a question they are quick to respond either by phone or online chat. The support team is very proactive and follows up with me regularly to help me get the most out of their services. I was using another rewards company before and I am so much happier with the TapMango experience!
Pros
Integration with Lightspeed, Customer focused, multiple features, gift cards, referral tracking
Cons
I would prefer a tablet that doesn't require flipping to access admin screen. Our POS set up is more inline with customers instead of across a countertop so the flipping isn't really necessary for our particular set up.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Decision
Reviewed on 2019/02/01
Loyalty program is what I was looking for along with being able to connect with my customers....I...
Loyalty program is what I was looking for along with being able to connect with my customers....I have experience the power of text messenging and how powerful that tool is to bring your customers back....Hoping to experience the fencing as well
Pros
Very easy to use, quick response time for support. This software runs the back end of advertieing when I am busy.....It brings loyal customers back and automatically lets are customers know when we have not seen them in a while. My customers absolutely love this software....I have had many compliments on this software.
Cons
The software claims to do everything I was looking for, but I have been waiting a while now for them to fix some of the apps that I was told I would have right away. Hopeful they can fulfill certain functions that sold me on the software to begin with.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Awful support Staff
Reviewed on 2019/10/25
Terrible support
Terrible support
Pros
There just isn't anything to like the equipment is cheap and doesn't work.
Cons
Too cumbersome to use. Does not function well with other retail POS software. No support and I have been trying for 6 month to stop them from billing my card.
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic customer service
Reviewed on 2020/09/01
Customer service has been excellent. Our dedicated manager is fantastic he has helped us every...
Customer service has been excellent. Our dedicated manager is fantastic he has helped us every step of the way in setting up the system and has continued to advise us regularly
Pros
We originally choose tap mango due to it being the only loyalty scheme that integrates with square POS we have been able to increase our turnover substantially specially during the difficult times experienced caused by Covid. We have also been able to use the system to track and trace.
Cons
Very hard to find fault with tapmango as it has been such a positive experience for us.