CLOCKWISE Reviews

This software fits our needs where employees are able to input their timesheet via cell phone. They are able to take a photo of their receipts and attach it to their timesheet so that their expenses are current. We use it as an import/export with the accounting software GMS. Being able to upload paystubs is a great help.

1. Reports that we could create ourselves, the standard reports might miss an item needed. 2. You have to open a new timesheet to get to the date range you want, then click the arrows back. 3. Would like to see an easier way to open attachments, if they were on the first screen also it would be easier. 4. If new hire entry could be stream lined, as a copy another employee's basic coding then add the individual employees information.

What I like most about this software is the easiness to use and the excellent technical support I receive if I need assistance or have questions. Purchasing this software was the best decision I made. Prior to purchasing this software, I spent numerous hours processing the timesheets and the payroll. This software eased the payroll process tremendously. I am a happy and satisfied customer.

What I like least about this software is there is no option to export one timesheet within a group that has multiple employees. I wish there was an option to export one employee's timesheet within a group rather than exporting all the employees' timesheets within the same group.

Clockwise provides the best value that I was able to find for a small startup govcon company. Their efforts towards DCAA compliance are just what we needed and the tech support, either live or through online user's manuals can't be beaten. Clockwise meets all of my needs and is scalable as I grow.

There is not much that I do not like about this product but if I had one is that some of the more complex features (e.g. link to QB Desktop) require tech support from Clockwise. However, the team at clockwise turn this "other" into a positive by being responsive, timely and knowledgeable.

Our team of employees are located in multiple locations in different states. The web based system allows our team members to log on and input their time and attendance. Android tablets are used by our employees and desktop computers are used by our administrative staff to complete the weekly timecard operations. The process is seamless and very efficient. We will be rolling out the new Clockwise app to our employees in August 2019. We anticipate the app will allow be even more efficient.

There is a small learning curve that our team experienced. It's important to spend time training your administrative staff on the software first followed by the employees. We developed a train the trainer approach with the administrative staff. The trainers then train the employees and assist with getting through the learning curve.

We have used this for many years and we are satisfied with the company and the time keeping system and the customer service is awesome !

Nothing about this software is a problem .

Very easy to use and learn. The audit trail on the timesheets has come in handy many times. Convenient that it can be used on any computer.

I do not like how we cannot make our own custom reports and have to contact customer service for that. Customer service knows that they are doing and has made me any requested reports but it would be a lot easier to be able to have that function available on the front end.

User friendly, professional, options, stability

No default settings available for categories used often

Currently we only use the Pay Stub View option for our employees. Uploading the payroll file is fast and easy. Best of all employee's like this option as they can view their leave time balances and net pay a few days before receiving the actual direct deposit. Customer service is one of the best. The response is always immediate.

With only using the Pay Stub View feature we have no dislikes with the software.

The simple tool and it's easy access via the web was complemented by the prompt and outstanding support received when there was a need to call the HelpDesk. Whenever I needed telephonic support, the HelpDesk representative, who was extremely knowledgeable, stayed with the issue to resolution. I have to point out that almost all of my calls revolved around me enter some data or configuration incorrectly and not because of some fault with the GHG system.

While the system is easy to use and gets great support, the only thing I wish was done a little better would be error diagnostic tools prior to having to call support. That would reduce the number of calls I would have had to make, even though the support was great once I did call.

Easy to setup new employees.
Easy for entering hours worked.
Fairly easy to run necessary reports.
Tech support is awesome! They are always available, friendly and able to resolve any issues that need to be addressed.
Tech support has helped with any kind of tracking of PTO, Vacation, Sick hours. Representatives is the best!!

A little limited on reports available but their customer tech support is great! Always available, friendly and able to resolve any issues that need to be addressed.

This software is available 24/7 for employees to log into system. Whether they are looking at paystub(s) or last years W2 form, the information is easily available.

Original setup of software will not be quick. You must answer all of your company's protocols and employee information before this system is operational. Well worth the time spent but of course, everyone always wants a quick software setup.

The reports are fantastic and very comprehensive

Very user friendly, but not as easy on the employee set-up end.

The software is easy to use and easy to access.

Some employees would like to have a mobile app.

I like that I can check my hours each day.

I feel like the overall set up is not the most user friendly. The home page could be more descriptive.

Being able to see when the employees have clocked in. Importing the timesheet into GMS is so easy. the ease of clocking in/out with a punch.

Not being able to delete or edit leave requests when they have been approved and you are no longer using the leave for that period.

What I like most about this software is that it is convenient and can be access anywhere. It also gives an accurate account of when you clock-in and clock-out at various locations.

Lowest price and the best product. This has been the best implementation for the city to date.

None at this time.

The ability to integrate with Quickbooks for time tracking and leave management.

Setting up charge codes in Clockwise is tedious and if you have an extra space you will get a generic error that the row can’t be imported.

This software is easy to implement and use. The on-boarding team helped us figure out how the software works with our accounting system (Quickbooks). It saves me time and is less costly than other programs. Clockwise is also very "forgiving" with mistakes. It is easy to fix issues or mistakes. The new app for phones is very convenient too.

The "Leave Request" area still has a few bugs to work out. If our employees request a solid block of time, the PTO is logged for weekends as well.

The feature I like the most is the ease of the software and the ability to navigate easily between pages, tabs and fields.

When you have to edit in the time keeping fields and need to type in the comment the reason why, the process would work it would work better/quicker if you could type the reason for the edit in just one field for multiple days and not type in the same information for each individual day for that week.

Ease of use and ability to see employee's timesheet and PTO request within a couple clicks.

Software is very easy to use, would like to see more Admin reports.

DCAA compliant, easy to use for employees, easy for admins to set up and modify charge codes.

No mobile app yet. Mobile app would permit those employees who work at sites without internet access to easily complete timesheets as soon as they walk out the door.

Easy to setup; everyone has easy access; keeps track of PTO very accurately.

Difficult to link time report outputs to our Thompson Reuters myPay Solutions payroll software.

Interfaces with Quickbooks
DCAA compliant
Simple to use

Limited reports
Reports somewhat difficult to prepare

Very easy to use, government approved. Customer service is great for help and explanations.

Admin. can not see what employee can see, without support, sometimes makes it difficult.