Builder Prime

4.8 (62)
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All-in-one home improvement business management platform

Overall rating

4.8 /5
(62)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
4.8/5
Customer Support
4.9/5

100%
recommended this app
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62 Reviews

John
John
Overall rating
  • Industry: Construction
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

An Awesome CRM For Contractors

Reviewed on 2018/03/21

Lead tracking, Sales pipeline management and production management

Lead tracking, Sales pipeline management and production management

Pros

I've used Market Sharp, Zoho and Salesforce in the past and all of them didn't offer the custom features Builder Prime's team has built out for our company.

Response from Builder Prime

Thanks John! I am so glad that we have been able to help you with the features and functionality you've been searching for. We always have our foot on the gas to continuously and rapidly roll out even more features and improvements into the software.

Tyler
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 2023/08/20

It’s fantastic and much better then our old system we used. Builderprime is great!

It’s fantastic and much better then our old system we used. Builderprime is great!

Pros

There is tons of options to use through builderprime and it’s great. Everything is self explanatory and easy to figure out.

Cons

I don’t like how fast it will log you out so you have to log back in.

Verified Reviewer
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

very easy to use

Reviewed on 2025/02/04

great program and so easy to use on a daily basic infact great for any employee

great program and so easy to use on a daily basic infact great for any employee

Pros

easy to use and fast to use for my everyday time

Cons

i love it all so easy to use and great for various things

Kristian
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 6.0 /10

Good System, lacks capability for end user on an individual level

Reviewed on 2023/03/24

Pros

Its great for overall management of leads and projects and tasks etc. Data has helped a lot and is only as good as the data you enter and how organized you are.

Cons

It only has the capability to be automated by the system administrator and can only be implemented company wide taking away the capability of the individual sales people using it for quoting and crm to actually automate personalized follow-up programs, messages, scripts, to dos and signatures less personalized depending on what piece of info or what selection of contract you decide to send. intigration with other softwares seems to be less than ideal and

Christopher
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

JR ONE ALUMINUM LLC

Reviewed on 2024/11/05

i am happy, somethings can be improved, but thats everything in life.

i am happy, somethings can be improved, but thats everything in life.

Pros

Once your in it its very useful/helpful and easy to use but there is def. a learing curve

Cons

Theres still some glitches with the systems at times and some commands can be a bit redundant

Response from Builder Prime

Thanks, Christopher, for taking the time to leave this review and give feedback! I'm glad you are happy overall with the software and that you find it useful and helpful once inside. We are working internally on making the learning curve a bit easier for new and onboarding customers. Keep the feedback coming! We are here to help you be successful!

Brian
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

COMPLETELY SATISFIED

Reviewed on 2024/08/22

BEYOND AMAZING. IT HAS BEEN AN ABSOLUTE JOY WORKING WITH THIS CRM AND THEIR TEAM. AND YES I AM...

BEYOND AMAZING. IT HAS BEEN AN ABSOLUTE JOY WORKING WITH THIS CRM AND THEIR TEAM. AND YES I AM USING CAPITAL LETTERS

Pros

CUSTOMER SERVICE -

Cons

TIME CARD - CLOCK IN CLOCK OUT

Alternatives Considered

Housecall Pro

Reasons for Switching to Builder Prime

Gut feeling

Response from Builder Prime

Brian, thank you so much for this glowing review. I laughed at your "yes I am using capital letters" comment. So happy you are completely satisfied and finding our software useful to your company. This is what we live for; creating wildly successful home improvement businesses!

Jack
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

WE HAVE BEEN WITH THEM FOR YEARS!

Reviewed on 2024/04/26

I love the product and staff all the way to [sensitive content hidden]!

I love the product and staff all the way to [sensitive content hidden]!

Pros

Easy to use and very sophisticated
When you want it to be!

Cons

Don’t really have any bad experience from memory

Response from Builder Prime

Thanks, Jack, for your review and the shout out. Glad to hear you've been a happy and loyal customer for years. We hope to keep you. :)

Chelsea
Overall rating
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

New to Bulider Prime

Reviewed on 2024/11/17

Pros

New to Builder Prime and so far easy to navigate. Help center also very usual.

Cons

None at the moment that I have come across.

Response from Builder Prime

Thanks for the review, Chelsea. Welcome to Builder Prime! Glad to hear you find the help center useful and the software easy to navigate.

Drew
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Powerful CRM for Contractors and Home Improvement Professionals

Reviewed on 2025/01/13

Builder Prime has been a game-changer for managing projects and client relationships efficiently....

Builder Prime has been a game-changer for managing projects and client relationships efficiently. It’s a powerful tool that helps contractors stay organized and grow their business.

Pros

Comprehensive CRM tailored for contractors and home improvement professionals.
Streamlines project management, from lead tracking to job completion.
Great integration options and reporting tools for business insights.

Cons

Initial setup can be a bit time-consuming.
Some advanced features may require a learning curve.

Response from Builder Prime

Thank you, Drew, for this positive and helpful review! We are so happy to hear that Builder Prime has been a game-changer for your business! We're here to help you however we can learn to use our advanced features.

Lorenzo
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Best CRM for Small to Medium General Contractors

Reviewed on 2023/11/24

Pros

The CRM is very easy to use & customizable. There are videos to teach you the CRM. The Account Manager provides training to owners & key personnel. They reply quickly whenever you have questions. Our subcontractors also enjoy using Builder Prime to submit bids.

Cons

There are a few features that need to be revised. However, the team at Builder Prime listens to your requests and will update future versions based on your feedback.

Alternatives Considered

Procore and Jobber

Reasons for Switching to Builder Prime

Ease of use. Pricing was more reasonable.
Haley
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

All in One must-have for Trades Industry!

Reviewed on 2025/02/17

Give yourself time to integrate this platform and you will be fine. If we would have rushed into...

Give yourself time to integrate this platform and you will be fine. If we would have rushed into this I think I would have become too overwhelmed to feel like we could be successful with it. Now that we have learned the basics and have a decent flow of things it has made everything so seamless within our business.

Pros

BP is such an all-inclusive platform for construction and trades focused businesses!

Cons

Getting set up can feel overwhelming, especially with all of the technology that goes into it.

Sondra
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reliable and trustworthy

Reviewed on 2025/02/12

I loved Trevor software EasyA user friendly ,reliable and great outcome a d productivity

I loved Trevor software EasyA user friendly ,reliable and great outcome a d productivity

Pros

The way it was easy to use and no complicated aspects

Cons

I had no dislikes about thieves awesome software

Jake
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Workflow & Customization

Reviewed on 2023/09/25

So far everything has been great. It does exactly what we wanted from a construction CRM and the...

So far everything has been great. It does exactly what we wanted from a construction CRM and the customer service has been great.

Pros

Being able to fully customize the job info page was big for us because at a glance we can get a full overview of scope of work and product selection for each job.

Cons

Getting financials set up correctly could probably be easier.

Alternatives Considered

JobNimbus

Reasons for Switching to Builder Prime

Best customization for job overview
Nancy
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Small Painting Contractor

Reviewed on 2023/08/14

Pros

My husband has owned a painting company for 30 years. He's employed 6 or less employees at any given time. Having started his company in the 80's, he has been using a yellow pad to operate his business on. When he asked me to work with him last year, I immediately set out to bring him in to the 21st Century. Builder Prime provided the tools to be able to do that. We are now organized and professional thanks to Builders Prime. The program walks you thru each step of the natural process and keeps track of each step. The program is extremely easy and the customer service has been top notch.

Cons

There have been no cons so far. Whenever I have not understood how the program works, [sensitive content hidden] has been readily available to answer any questions.

Jay
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Still the best option for our business

Reviewed on 2023/08/07

Been pretty good. It's getting the job done better than any other software we've tried.

Been pretty good. It's getting the job done better than any other software we've tried.

Pros

Price book is by far BP's best feature.

Cons

Scheduling and reporting. Also feel like better API integration would be extremely helpful.

Nicole
Overall rating
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent CRM System and I would highly recommend

Reviewed on 2023/08/14

Pros

Builder Prime is user friendly and allows all employees to review information as needed. The support staff of Builder Prime is always available to assist with trouble shooting if necessary

Cons

The billing tab did not allow a credit to be used later, so another invoice had to be created and an explanation had to be provided to customers. Very minor

John
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Builder prime is an absolute GAME CHANGER

Reviewed on 2023/05/13

Pros

I like builder prime because it gives me the ability to include the customer with any quote in home. I am able to build a price and project right then and there with the customer.

Cons

I wish there was an app with constant log in. I don’t mind logging in every time but it would be helpful if I didn’t have to each time.

Travis
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Prime Evaluation

Reviewed on 2023/11/10

Pros

Being able to look up customers contact information while on the road (If Service Is Available).

Cons

When I click on a customers appointment on the calendar using my phone & I

Maddie
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Uretek ICR

Reviewed on 2023/06/12

Overall, the company has had a great experience with Builder Prime. We really appreciate the...

Overall, the company has had a great experience with Builder Prime. We really appreciate the support team for always providing their assistance when needed!

Pros

Builder Prime allows us to connect to several add-ons and keep a clean system. Due to the simplification this CRM has, our company has been able to see results in how it has changed the work style. The CRM allow sus to stay involved and track progress for projects.

Cons

Our company provides concrete repair services and therefore the CRM is technically not built for our industry, however, we have made additions to our system that allows us to use it to its potential.

Luis
Overall rating
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Crm standard

Reviewed on 2023/11/23

Pros

Most everything available is very useful

Cons

Takes A bit to learn, and still have a lot to learn

Brian
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game Changer!

Reviewed on 2023/05/04

Absolutely amazing, this was a game changer in so many ways. I handle a lot when it comes to our...

Absolutely amazing, this was a game changer in so many ways. I handle a lot when it comes to our company and I have slowly been bringing on 3rd parties to handle lead generation and scheduling and it was a breeze for them to pick up. Any special feature requests that would pertain to our account can be submitted and then the BP team gets to work to make it happen. Customer service is unreal!

Pros

Very easy to learn and implement. Getting everything customized and then adding on the fly was simple.

Cons

employee or subcontractor clock in clock out. We tried this and attempted several times to make this function work with our hourly based sub contractors and employees but eventually removed everyone that has to clock in and clock off builder prime and are currently using the old fashion way.

Alternatives Considered

MarketSharp

Reasons for Switching to Builder Prime

Demo proved this was the way to go
Kyle
Overall rating
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Sales

Reviewed on 2023/08/01

Pros

Makes quoting easy, simple to use as long as you have service and it doesn’t log out on you

Cons

Would love a app, and also to not log out every minute and then take forever to log back in when with a customer. Embarrassing

Andrew
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Everyday use of Builder Prime

Reviewed on 2023/05/12

It has been overall very good.

It has been overall very good.

Pros

My number one thing that I like most is the customer support. There are a ton of feature on it and the team has been amazing anytime I have a question, no matter how big or small. Also, ease of use for most things is great.

Cons

My biggest complaint is that you can’t send an automated e-mail or text a certain amount of time before a scheduled appointment, only a certain amount of time after. For example: I really want to be able to send an automated message the Friday before a job starts telling them what to expect and when we will be there and that the job is still on for the next week and I’m not able to do that. I really want to be able to automate that.

Cortney
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall Satisfaction

Reviewed on 2023/05/19

I enjoy working with the program and find it easy to navigate.

I enjoy working with the program and find it easy to navigate.

Pros

Really like and use the automations for tracking purposes, scheduling is easy and simple, program has lots of potential that we continue to learn about every day

Cons

I would really like to see the discount applied as a single line item rather than a percentage of the overall invoice. This is very confusing for clients to understand which means we spend time explaining the discount to them. Would also really like to be able to add attachments to any email sent not just certain ones- this can probably be done but I haven't figured it out in the configuration process yet. Lastly, being able to forward an email that has already been sent to the client by another team member would also be very beneficial.

Brad
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Goof platform, still building out some needed flexibility

Reviewed on 2023/05/12

Pros

Everything is integrated into one spot Contracts, payments, pipelines, to-dos Other than an external companycam integration ha most of what we need in one spot

Cons

Reporting flexibility. Need to download and run external reports for dashboards since system logs out every 30 min.Mobile app uses a lot of data