Builder Prime Reviews

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62 Reviews

- Industry: Construction
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An Awesome CRM For Contractors
Reviewed on 2018/03/21
Lead tracking, Sales pipeline management and production management
Lead tracking, Sales pipeline management and production management
Pros
I've used Market Sharp, Zoho and Salesforce in the past and all of them didn't offer the custom features Builder Prime's team has built out for our company.
Response from Builder Prime
Thanks John! I am so glad that we have been able to help you with the features and functionality you've been searching for. We always have our foot on the gas to continuously and rapidly roll out even more features and improvements into the software.
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 2023/08/20
It’s fantastic and much better then our old system we used. Builderprime is great!
It’s fantastic and much better then our old system we used. Builderprime is great!
Pros
There is tons of options to use through builderprime and it’s great. Everything is self explanatory and easy to figure out.
Cons
I don’t like how fast it will log you out so you have to log back in.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
very easy to use
Reviewed on 2025/02/04
great program and so easy to use on a daily basic infact great for any employee
great program and so easy to use on a daily basic infact great for any employee
Pros
easy to use and fast to use for my everyday time
Cons
i love it all so easy to use and great for various things
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 6.0 /10
Good System, lacks capability for end user on an individual level
Reviewed on 2023/03/24
Pros
Its great for overall management of leads and projects and tasks etc. Data has helped a lot and is only as good as the data you enter and how organized you are.
Cons
It only has the capability to be automated by the system administrator and can only be implemented company wide taking away the capability of the individual sales people using it for quoting and crm to actually automate personalized follow-up programs, messages, scripts, to dos and signatures less personalized depending on what piece of info or what selection of contract you decide to send. intigration with other softwares seems to be less than ideal and
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
JR ONE ALUMINUM LLC
Reviewed on 2024/11/05
i am happy, somethings can be improved, but thats everything in life.
i am happy, somethings can be improved, but thats everything in life.
Pros
Once your in it its very useful/helpful and easy to use but there is def. a learing curve
Cons
Theres still some glitches with the systems at times and some commands can be a bit redundant
Response from Builder Prime
Thanks, Christopher, for taking the time to leave this review and give feedback! I'm glad you are happy overall with the software and that you find it useful and helpful once inside. We are working internally on making the learning curve a bit easier for new and onboarding customers. Keep the feedback coming! We are here to help you be successful!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
COMPLETELY SATISFIED
Reviewed on 2024/08/22
BEYOND AMAZING. IT HAS BEEN AN ABSOLUTE JOY WORKING WITH THIS CRM AND THEIR TEAM. AND YES I AM...
BEYOND AMAZING. IT HAS BEEN AN ABSOLUTE JOY WORKING WITH THIS CRM AND THEIR TEAM. AND YES I AM USING CAPITAL LETTERS
Pros
CUSTOMER SERVICE -
Cons
TIME CARD - CLOCK IN CLOCK OUT
Alternatives Considered
Housecall ProReasons for Switching to Builder Prime
Gut feelingResponse from Builder Prime
Brian, thank you so much for this glowing review. I laughed at your "yes I am using capital letters" comment. So happy you are completely satisfied and finding our software useful to your company. This is what we live for; creating wildly successful home improvement businesses!
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
WE HAVE BEEN WITH THEM FOR YEARS!
Reviewed on 2024/04/26
I love the product and staff all the way to [sensitive content hidden]!
I love the product and staff all the way to [sensitive content hidden]!
Pros
Easy to use and very sophisticated
When you want it to be!
Cons
Don’t really have any bad experience from memory
Response from Builder Prime
Thanks, Jack, for your review and the shout out. Glad to hear you've been a happy and loyal customer for years. We hope to keep you. :)
- Industry: Building Materials
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
New to Bulider Prime
Reviewed on 2024/11/17
Pros
New to Builder Prime and so far easy to navigate. Help center also very usual.
Cons
None at the moment that I have come across.
Response from Builder Prime
Thanks for the review, Chelsea. Welcome to Builder Prime! Glad to hear you find the help center useful and the software easy to navigate.
- Industry: Construction
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Powerful CRM for Contractors and Home Improvement Professionals
Reviewed on 2025/01/13
Builder Prime has been a game-changer for managing projects and client relationships efficiently....
Builder Prime has been a game-changer for managing projects and client relationships efficiently. It’s a powerful tool that helps contractors stay organized and grow their business.
Pros
Comprehensive CRM tailored for contractors and home improvement professionals.
Streamlines project management, from lead tracking to job completion.
Great integration options and reporting tools for business insights.
Cons
Initial setup can be a bit time-consuming.
Some advanced features may require a learning curve.
Response from Builder Prime
Thank you, Drew, for this positive and helpful review! We are so happy to hear that Builder Prime has been a game-changer for your business! We're here to help you however we can learn to use our advanced features.
- Industry: Construction
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Best CRM for Small to Medium General Contractors
Reviewed on 2023/11/24
Pros
The CRM is very easy to use & customizable. There are videos to teach you the CRM. The Account Manager provides training to owners & key personnel. They reply quickly whenever you have questions. Our subcontractors also enjoy using Builder Prime to submit bids.
Cons
There are a few features that need to be revised. However, the team at Builder Prime listens to your requests and will update future versions based on your feedback.
Reasons for Switching to Builder Prime
Ease of use. Pricing was more reasonable.- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
All in One must-have for Trades Industry!
Reviewed on 2025/02/17
Give yourself time to integrate this platform and you will be fine. If we would have rushed into...
Give yourself time to integrate this platform and you will be fine. If we would have rushed into this I think I would have become too overwhelmed to feel like we could be successful with it. Now that we have learned the basics and have a decent flow of things it has made everything so seamless within our business.
Pros
BP is such an all-inclusive platform for construction and trades focused businesses!
Cons
Getting set up can feel overwhelming, especially with all of the technology that goes into it.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reliable and trustworthy
Reviewed on 2025/02/12
I loved Trevor software EasyA user friendly ,reliable and great outcome a d productivity
I loved Trevor software EasyA user friendly ,reliable and great outcome a d productivity
Pros
The way it was easy to use and no complicated aspects
Cons
I had no dislikes about thieves awesome software
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Workflow & Customization
Reviewed on 2023/09/25
So far everything has been great. It does exactly what we wanted from a construction CRM and the...
So far everything has been great. It does exactly what we wanted from a construction CRM and the customer service has been great.
Pros
Being able to fully customize the job info page was big for us because at a glance we can get a full overview of scope of work and product selection for each job.
Cons
Getting financials set up correctly could probably be easier.
Alternatives Considered
JobNimbusReasons for Switching to Builder Prime
Best customization for job overview- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Small Painting Contractor
Reviewed on 2023/08/14
Pros
My husband has owned a painting company for 30 years. He's employed 6 or less employees at any given time. Having started his company in the 80's, he has been using a yellow pad to operate his business on. When he asked me to work with him last year, I immediately set out to bring him in to the 21st Century. Builder Prime provided the tools to be able to do that. We are now organized and professional thanks to Builders Prime. The program walks you thru each step of the natural process and keeps track of each step. The program is extremely easy and the customer service has been top notch.
Cons
There have been no cons so far. Whenever I have not understood how the program works, [sensitive content hidden] has been readily available to answer any questions.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Still the best option for our business
Reviewed on 2023/08/07
Been pretty good. It's getting the job done better than any other software we've tried.
Been pretty good. It's getting the job done better than any other software we've tried.
Pros
Price book is by far BP's best feature.
Cons
Scheduling and reporting. Also feel like better API integration would be extremely helpful.
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent CRM System and I would highly recommend
Reviewed on 2023/08/14
Pros
Builder Prime is user friendly and allows all employees to review information as needed. The support staff of Builder Prime is always available to assist with trouble shooting if necessary
Cons
The billing tab did not allow a credit to be used later, so another invoice had to be created and an explanation had to be provided to customers. Very minor
- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Builder prime is an absolute GAME CHANGER
Reviewed on 2023/05/13
Pros
I like builder prime because it gives me the ability to include the customer with any quote in home. I am able to build a price and project right then and there with the customer.
Cons
I wish there was an app with constant log in. I don’t mind logging in every time but it would be helpful if I didn’t have to each time.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Prime Evaluation
Reviewed on 2023/11/10
Pros
Being able to look up customers contact information while on the road (If Service Is Available).
Cons
When I click on a customers appointment on the calendar using my phone & I
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Uretek ICR
Reviewed on 2023/06/12
Overall, the company has had a great experience with Builder Prime. We really appreciate the...
Overall, the company has had a great experience with Builder Prime. We really appreciate the support team for always providing their assistance when needed!
Pros
Builder Prime allows us to connect to several add-ons and keep a clean system. Due to the simplification this CRM has, our company has been able to see results in how it has changed the work style. The CRM allow sus to stay involved and track progress for projects.
Cons
Our company provides concrete repair services and therefore the CRM is technically not built for our industry, however, we have made additions to our system that allows us to use it to its potential.
- Industry: Construction
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Crm standard
Reviewed on 2023/11/23
Pros
Most everything available is very useful
Cons
Takes A bit to learn, and still have a lot to learn
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game Changer!
Reviewed on 2023/05/04
Absolutely amazing, this was a game changer in so many ways. I handle a lot when it comes to our...
Absolutely amazing, this was a game changer in so many ways. I handle a lot when it comes to our company and I have slowly been bringing on 3rd parties to handle lead generation and scheduling and it was a breeze for them to pick up. Any special feature requests that would pertain to our account can be submitted and then the BP team gets to work to make it happen. Customer service is unreal!
Pros
Very easy to learn and implement. Getting everything customized and then adding on the fly was simple.
Cons
employee or subcontractor clock in clock out. We tried this and attempted several times to make this function work with our hourly based sub contractors and employees but eventually removed everyone that has to clock in and clock off builder prime and are currently using the old fashion way.
Alternatives Considered
MarketSharpReasons for Switching to Builder Prime
Demo proved this was the way to go- Industry: Construction
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sales
Reviewed on 2023/08/01
Pros
Makes quoting easy, simple to use as long as you have service and it doesn’t log out on you
Cons
Would love a app, and also to not log out every minute and then take forever to log back in when with a customer. Embarrassing
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Everyday use of Builder Prime
Reviewed on 2023/05/12
It has been overall very good.
It has been overall very good.
Pros
My number one thing that I like most is the customer support. There are a ton of feature on it and the team has been amazing anytime I have a question, no matter how big or small. Also, ease of use for most things is great.
Cons
My biggest complaint is that you can’t send an automated e-mail or text a certain amount of time before a scheduled appointment, only a certain amount of time after. For example: I really want to be able to send an automated message the Friday before a job starts telling them what to expect and when we will be there and that the job is still on for the next week and I’m not able to do that. I really want to be able to automate that.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Overall Satisfaction
Reviewed on 2023/05/19
I enjoy working with the program and find it easy to navigate.
I enjoy working with the program and find it easy to navigate.
Pros
Really like and use the automations for tracking purposes, scheduling is easy and simple, program has lots of potential that we continue to learn about every day
Cons
I would really like to see the discount applied as a single line item rather than a percentage of the overall invoice. This is very confusing for clients to understand which means we spend time explaining the discount to them. Would also really like to be able to add attachments to any email sent not just certain ones- this can probably be done but I haven't figured it out in the configuration process yet. Lastly, being able to forward an email that has already been sent to the client by another team member would also be very beneficial.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Goof platform, still building out some needed flexibility
Reviewed on 2023/05/12
Pros
Everything is integrated into one spot Contracts, payments, pipelines, to-dos Other than an external companycam integration ha most of what we need in one spot
Cons
Reporting flexibility. Need to download and run external reports for dashboards since system logs out every 30 min.Mobile app uses a lot of data