Pipefy

4.6 (318)
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Design and automate business workflows in minutes.

Overall rating

4.6 /5
(318)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.6/5

95%
recommended this app
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318 Reviews

Luis Felipe
Luis Felipe
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Still learning

Reviewed on 2019/10/29

So far so good. I would like to have more client use to enter implementation stage

So far so good. I would like to have more client use to enter implementation stage

Pros

Easy to configure, Lots of API,s , Automatization capability.

Cons

Have tried using it for myself, my practise, but lack discipline to do as I preach

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Pipefy

Personal relation with representative in Canada
Alexandre
Overall rating
  • Industry: Management Consulting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Platform for Process Management

Reviewed on 2022/10/20

It is a great Platform for Workflow and Process Management.

It is a great Platform for Workflow and Process Management.

Pros

Easy to create, automate, and modify any type of workflow in your processes providing an efficient communication flow with all stakeholders and generates important metrics to control and monitore the execution of projects, tasks, routines, requests, etc.

Cons

The integration should be done directly by the user, without the need to involve the Pipefy Dev Team.

Alternatives Considered

Jira, Trello, monday.com and Asana

Reasons for Switching to Pipefy

Easy to create, automate, and modify any type of workflow
Rogerio
Overall rating
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Profitto & Pipefy

Reviewed on 2020/12/17

I've closed a deal with a big client and I needed to set up a team. But I didn't have a procedure...

I've closed a deal with a big client and I needed to set up a team. But I didn't have a procedure or a step by step of the operations... and I needed to manage 2 people out side the office. And Pipefy not only helped me to manage the team... but really helped me to create the procedure and to understand the entire chain of information. Pipefy makes my job more clear to me.

Pros

I think that it is simple to use... very friendly and wiht Pipefy it is possible to create a procedures and process even if you are not a specialist.

Cons

My only point (and real problem) is to be billed in US Dollar... it makes the solution more expensive and I have to analyze to keep with Pipefy. Not to change for another program... but to go back to Excel program or light ERP offer in Internet (ex.: Sige and Omie)

Caroline
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Awesome

Reviewed on 2022/04/18

Here we could create and develop very manual process in an easiest and automated way, which improve...

Here we could create and develop very manual process in an easiest and automated way, which improve our results and evaluate our road to the success. All in one complete, very efficient and confident tool, Pipefy really does the difference in our daily work.

Pros

The easy way to built forms, flows and all project management here, also the CRM and communication tools we can set up, automations and integrations between different tools are really easy and a game changing here, because we can do all these in only one software, where all our team can have access and contribute, it saves a lot of time and work.

Cons

All the flows have to be created from a pre-formatted template or from the zero. There is no an addaptation we can do from a sheet or another software we have used, for example. It would help a lot if we wanted to migrate from another platform to Pipefy.

Mrinal
Overall rating
  • Industry: Insurance
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Pipefy - Keeping a tab on all cases/accounts without missing a thing.

Reviewed on 2022/08/11

Pros

Helps with keeping a sequential track of all action items.

Cons

Sometimes, the loading is slow. Also, moving a card from one stage to another, sometimes we have to reload the page as the card vanishes in the mid movement.

Alternatives Considered

Jira

Reasons for Switching to Pipefy

Pricing was the main factor and customisation as well as ease of customisation.
STEPHEN
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

MY EXPERIENCE WITH PIPEFY

Reviewed on 2020/12/17

* Pipefy offers easy communication between sales operation process.
* It has perfect for data...

* Pipefy offers easy communication between sales operation process.
* It has perfect for data storage for a very long period of time unlike the previous software we used.
* It is highly easy and fast to learn, this makes it beginner friendly
* It can be easily adjusted/modified to accommodate new sales operation process unlike the previous software we used
*It has a very high speed of communication and processing information
* Its feedback channel is easy and responses are fast and helpful in solving problems encountered when using the software

Pros

* The filter options on pipefy makes it easy to search and track any sales process
* The workflow makes it possible to easily choose any stage and track sales operation processes
* It is very adaptable to new changes in the sales operation process. This makes it a highly effective and continuously useful for future innovation and variations in business models/operations

Cons

I noticed there are no demonstration
videos/picturess for beginners. Adding demonstration pictures/videos will help new users have a better understanding of the range of services and amazing features offered by pipefy
Also, pipefy lack to ability to serve as a communication tool between employees like Slack. For instance, employees can't have personal communication using pipefy, slack offers this feature

Verified Reviewer
Overall rating
  • Industry: Machinery
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

With higher flexibility comes higher complexity to implement and a generalist in all areas.

Reviewed on 2020/12/23

Awesome experience, great software, helped us a lot on how to manage our operation (procurement,...

Awesome experience, great software, helped us a lot on how to manage our operation (procurement, production, quality management, HR - recruitment) without dropping a single line of code. Looking forward to onboard more users and bring more processes to Pipefy.

Pros

I can have several workflows for the main areas of my company, customised to the extreme, and yet remain on the same set of skills required to implement, with a great community to help more complex development, and a support team that will help less advanced users to do the basic+.

Cons

Automations require a new UX, maybe something related to path creations, with several steps. Today is limited and has some fails to deploy/start that frustrate the workflow creator. E-mails are a nice feature inside cards, but it lack the flow of an inbox, that would make a shift from sending a note to someone related to this card, to actually managing email inside pipefy with all cards information available to interact.

Alternatives Considered

Jira, Trello, Pipedrive, monday.com and Asana

Reasons for Switching to Pipefy

Flexibility to be my main software, customised to work with my entire company.
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

An easy and best project management tool

Reviewed on 2019/11/05

The best experience compared to JIRA, Trello. The features are well thought off. If more similar...

The best experience compared to JIRA, Trello. The features are well thought off. If more similar tools are acquired and given in one combined package, corporate adoption would be more.

I personally feel, still Pipefy is miles ahead in user experience compared to other products. Every little option is well thought off.

Pros

1. Easy integration and APIs provided for integration using integromat, IFTTT
2. Free trial for 5 pipes that enabled our small team to try it out and make a presentation to the management
3. Custom process flow and automation tools for trigerring mails and notifications

Cons

1. A major hurdle in convincing the management was the standalone cost for pipefy which was per user. In the gambit of tools available like atlassian tools. A standalone tool though extremely superior, falls short because of lack of other tools like wiki, chat etc., that comes packaged together.
2. Reports - Though they are customizable, charts and report templates would surely help in competing similar products

Alternatives Considered

Trello

Reasons for Choosing Pipefy

1. Ease of integration. 2. Cloud - That enabled my team to work seamlessly from anywhere 3. Easy integration.

Switched From

Jira

Reasons for Switching to Pipefy

1. Free pipes for 5 projects. 2. The experience in trial period was amazing. UX is the best. Every little feature is well thought off. 3. Cloud.
Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Complete and highly customisable

Reviewed on 2020/02/18

I love using Pipefy, it brings to life our process and allow us to customise it as my team likes...

I love using Pipefy, it brings to life our process and allow us to customise it as my team likes and needs to work.

Pros

It's visual and highly customisable. We use it as our main process management software in our Discovery phase for Product Design and Development.

Cons

It's hard to implement and there's a high learning curve for new users. Creating new pipes and making them work our way is not so easy as we expect.

Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pipefy review

Reviewed on 2020/01/20

I can easily manage my team tasks so I don't overload anyone.

I can easily manage my team tasks so I don't overload anyone.

Pros

It has tutorials and very good documentation of how to build it yourself, easy to use and configurate.

Cons

It crashed one or two times, but nothing to worry about.

Alternatives Considered

Asana

Reasons for Choosing Pipefy

Our last software didn't receive upgrades in the last few years, and also don't have a support team.

Reasons for Switching to Pipefy

Pipefy contacted me with a great presentation and an awesome support team.
Pablo
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Automate almost any process

Reviewed on 2020/02/24

With Pipefy I could have better response for clients with less people.

With Pipefy I could have better response for clients with less people.

Pros

Pipefy has a great UX, is very intuitive and very easy to use. The learning curve is fast, and when you learn to use it, you can automate almost any process. For example, in our design company, we connect various processes of our company such as Sales process, budget proposals, accounts payable, accounts receivable, task management , project management and even the hiring process.

We connect to Pipefy with slack to notify when a new project starts or when we start a new project or close a deal.

Cons

There are just a few details than pipefy could improve as:
- Use math formulas on his forms
- Calculate the real time use on a process it only calculates the time on the pipe of a card.

Robson
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best Process Management Platform

Reviewed on 2020/03/24

Pros

Pipefy has a lot of tools to help small business that haven`t IT Team.
Automations, integration with Zapier and API Access are one of more importants tools of Pipefy, with this three tools you can make pipefy work as your business process work, and with a lot of AUTOMATION!

Pipefy templates: Pipefy offers templates to start your process control, probably any process that you will put on pipefy, someone already did. So you can just use an template, and adapt they to your business.

Pipefy Apps: Pipefy gives some apps integrations direct in the Pipefy Platform. My preferred is "Sprint App", Sprint App transform the Pipefy Kanban in a Sprint Tool, with management of Sprints, etc.

Cons

Some features that i would like to see in Pipefy is:

- Time control: could have some "Pipefy Apps" that generate time report of taks, and users.

- Export Database: One thing that I would like is be able to export Database data with just one Button. I needed this tool a lot of times, and I had to write an script to do this using the GraphQL Api.

Alternatives Considered

Trello

Reasons for Switching to Pipefy

Integrations, Automations, Sprint App and Templates: this four items was what make me choose Pipefy.
rafael jefté
Overall rating
  • Industry: Biotechnology
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best platform for organizing phloxes

Reviewed on 2020/12/17

Very good, it came to make my life and work easier. All my employees use it, it is a very complete...

Very good, it came to make my life and work easier. All my employees use it, it is a very complete tool.

Pros

the program is complete, allowing me to do various work automations, thus ensuring greater confidence in the process.

Cons

Hard to say. I have some specific considerations about some tools, like the expiration date, I believe it could be for hours and not with a fixed date. But in general I like all the platform.

Alternatives Considered

Pipedrive

Reasons for Switching to Pipefy

It was the most complete and dynamic for our business model.
EVA
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great process management software!

Reviewed on 2020/12/29

We started using Pipefy a few months ago, after having the same BPM software for almost 5 years and...

We started using Pipefy a few months ago, after having the same BPM software for almost 5 years and I can tell it was one of the best decisions we have made.
Even with the missing points I mentioned, Pipefy brought us more confidence and reliability. We are a Service-Based Business, so having a Software we can trust and is being constantly improved, is essential.
I would totally recommend Pipefy!

Pros

Pipefy is really user-oriented, so it is easy to create and implement pipes.
Conditional and Required fields are also really useful and we use them a lot in all our processes.
The Dashboards (still in beta) bring a complete view of our current work and I am sure it will be one of the best tools they have!

Cons

I miss having more options when creating automations, being able to pull information from connected cards, make calculations, or bulk edits.
Another missing point is that not all fields are searchable, making it hard to find a specific card (if you didn't mark all fields as subtitles) when you have hundreds of them in the same pipe.

Alternatives Considered

ClickUp and Asana

Reasons for Choosing Pipefy

Podio was missing essential tools and wasn't being updated anymore.

Switched From

Podio

Reasons for Switching to Pipefy

Support + Features
Carolina
Overall rating
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Pipefy is the best tool to get things done

Reviewed on 2020/12/17

My experience with Pipefy is really satisfactory! I was able to deploy 3 new processes and avoid...

My experience with Pipefy is really satisfactory! I was able to deploy 3 new processes and avoid many mistakes by controlling them better and using Pipefy's features.

Pros

It's the easiest tool to set up any type of process or project that you currently need to organize and deploy.

Cons

I'd like to have a better system to create approval and escalation processes

Alternatives Considered

Asana

Reasons for Switching to Pipefy

Asana is focused on projects, not processes. It would not be able to avoid mistakes as Pipefy can.
Paulo
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Innovative and clean alternative to Trello

Reviewed on 2019/08/01

Great kanban option that's fast and gets the job done.

Great kanban option that's fast and gets the job done.

Pros

What I like the most about it is its customisability. It's got different kinds of organising your boards depending on the kind of projects you're working on. Not as advanced as the rather expensive-ish Monday.com, but more so than Trello in those terms. Also, its UI is quite clean, and the prices are not bad for those who want to take the experience to the next level. It's also got a decent mobile app that gets the job done.

Cons

The main reason I quit using it was the lack of integrations. To be fair, that was a bit ago, and they've got more integrations now than they did before, but still quite far from Trello. May not be a problem for many, though! It was for me due to specific needs, but may not be for you. Also, I question myself on its privacy, as the Pipefy staff contacted me for some free online courses (probably because I worked at Dell at the time and they wanted to mention in their site that it's used there too; in the videoconference they even mentioned the title of one of my boards).

Alternatives Considered

Trello and monday.com

Reasons for Choosing Pipefy

Wanted to try something new; no mobile app on Kanbanchi.

Switched From

Kanbanchi
Francisco
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I use Pipefy to manage our projects and workflows. It's been a game-changer for our team!

Reviewed on 2024/10/09

Pros

Easy to use and customizable to fit our specific needs. Great for visualizing and tracking our processes.

Cons

Some advanced features require additional paid add-ons. Would love to see more built-in automation options.

Ayush
Ayush
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Advanced project and activity management tool

Reviewed on 2023/01/30

Pros

Its useful no-code utilities allow for the simple creation of process workflows. The programme is incredibly user-friendly, simple to use, has fantastic graphics, and is quite intuitive. It may be used for project management, process management, and even managing team activities. Pipefy's liberty and empowerment in allowing me to develop and personalise my processes in whatever manner I desire. Furthermore, the amount of detail and history that can be stored on a single Pipe is astounding.

Cons

I wish there were materials for making dashboards. Other elements, such as automation, might make some activities easier to do. E-mail tools require a few extra capabilities and resources for developing email templates with better styles. They have certain tight restrictions that even a corporate account cannot change.

Bojan
Bojan
Overall rating
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exceptionally Flexible and Easy to Use

Reviewed on 2018/11/27

Project and process management for small business teams (3-10 team members) within a larger...

Project and process management for small business teams (3-10 team members) within a larger enterprise where the needs are unique but the scale cannot support custom development.

Pros

Pipefy is highly customizable by the user, no developers required. This is crucial in order for it to be extensible to multiple teams without heavy support required. It has one of the most robust toolsets out-of-box in its segment (I'm looking at you automations, sophisticated input form, and databases). The value for dollar is high already but by not having to use an integration software to round out the feature set, the value becomes even richer compared to competitors. Experience with the Pipefy team has been second to none. They are extremely responsive via in-app chat and email but moreover are highly proactive in ensuring you're maximizing use of the app.

Cons

There are two features that while present, are not yet sophisticated enough to meet my needs. The first is reporting, specifically at a company level which neither allows you to report on custom fields nor create a truly custom action/insight dashboard. We've used Pipefy's robust API to remedy this but most users won't have this capability so a built-in connector to an analytics suite would be ideal. Secondly is the calendar app / missing timeline function. While Google Calendar integration allows you to view single-day events, it does not allow for a timeline view. Again here, the API can be used to solve this and I'm told that a gant chart view which would address this use case is coming soon.

Raissa
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I recommend Pipefy to everyone I know!

Reviewed on 2020/12/29

I have been using Pipefy for 4 years now and I recommend it without a doubt.

I have been using Pipefy for 4 years now and I recommend it without a doubt.

Pros

It has an amazing UX and you can create your pipes all by yourself. But if you dont want to, they offer a lot of models so you can use them. It is easy for my team to follow their requests, it is easy for me to follow my team activities and we have 3 big areas using (Financial, HR and CS).

Cons

The ONLY thing I don't like about Pipefy is that you need to pay the highest rate to have user roles. I have lost work a few time because all of my team has admin role and that is bad.

Matheus
Matheus
Overall rating
  • Industry: Industrial Automation
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Pipefy pros and cons

Reviewed on 2021/01/05

I'm organizing the hole process of my business in pipefy, having everything connected and automatize...

I'm organizing the hole process of my business in pipefy, having everything connected and automatized

Pros

Easy to use; very customizable; good interface and support

Cons

Poor data analyses; difficult to connect to others softwares

Alternatives Considered

Trello

Reasons for Switching to Pipefy

Because It has more funcionalities
Verified Reviewer
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excelent task management and process administration

Reviewed on 2020/03/02

We've moved our business oportunities management form MS Excel Sheets to Pipefy, so we can access...

We've moved our business oportunities management form MS Excel Sheets to Pipefy, so we can access to critical information anywhere and anytime. Also, we are now administrating our customer's database directly in Pipefy.

Pros

It's easy to modify different pipes to adapt the flow to our business' activities. A powerfull tool to manage our day-to-day business oportunities, task assignments and collaborative work.

Cons

It could be improved card's conexion between pipes, so one card created in one pipe can be consulted or viewed in another pipe with some critical information.

Verified Reviewer
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

review - small business

Reviewed on 2020/12/22

All in all I really like it - it helps a lot and was easy to implement and there's still a lot I...

All in all I really like it - it helps a lot and was easy to implement and there's still a lot I haven't used yet.

Pros

It's simple, intuitive, has a nice GUI, simple to implement

Cons

reports and automation could be more intuitive to implement, notofications aren't the best, would like to have more predefined stuff to make it easier and quicker to implement for simple processes with reporting, automation etc

Alvaro
Alvaro
Overall rating
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Tool for Inside process Management

Reviewed on 2018/12/28

It’s a really good Tool. We use it is Selling, project management and inside process. It help us a...

It’s a really good Tool. We use it is Selling, project management and inside process. It help us a lot.

Pros

I love that it is so easy to use and to personalize, creating a unique and useful tool. At my company we use Pipefy from the Selling Process to the After Selling process, it help us organize all the process to make a good job!

Cons

I has so many uses that I don’t even know, and a think that I don’t like is that. I wish I could use all the functions without having to look so deep into it, because it would be easier. It is easy to use, but if you need something more complicated you need to study the software a lot to get it done.

Cristiano
Cristiano
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best "Process Management tool"!

Reviewed on 2018/02/05

Now I have a easy and cheap way to track my work and my team's work. Before Pipefy I was lost in...

Now I have a easy and cheap way to track my work and my team's work. Before Pipefy I was lost in e-mails, Trello, Wunderlist, WhatsApp (and others) trying to get my work and my team's work "on track" but I was lost. With Pipefy I have all my workflows and work process in a same place.

Pros

Easy of use, interface, pricing and the possibility to create my process management the way I need with no "IT guy".

Cons

Time tracking will be a great feature for the future. Also a way to start counting time of working on a task automatically and mandatory could help us to have a "time tracking" in a better way.

Response from Pipefy

Thank you for your feedback!