Rentals United Reviews

I liked that Rentals United takes care of all the management of Channel Integration APIs on my behalf so all I need to do is sync properties to RU, and it will handle all the channels on my behalf.

Dynamic pricing wasn't available as part of the core product and we had to use an additional product to manage this.

What i like the most is that it does everything automatically and that they are good at keeping us in sync with our PM system. Overall we are satisfied with their program.

What i like the least is that sometimes it can be very difficult to get in contact with them or get any kind of clarification or support in a timely manner.

From where to start & when to finish! It is one of the experiences that i don't want to deal any more. In order to push the sail i have been mis sold a product that is not even able to synchronize the channels that i have already been as a customer, because i needed to have at least 5 properties with RU (never mentioned before the purchase). The customer support is one of the worst, i have been promised that after i buy their service they will deal with everything and i will enjoy my free time! This never happened since I had to spend three times more time of what i used to! I am using Tripadvisor, booking.com, Airbnb & HomeAway for my properties - the chanel was able to chanel manage only 1 of them! YOU have to do all the settings on your own, they provide you some NON updated pdf files and they expect you to do all the settings for all the chanels. In case you do something wrong is very difficult to contact them immediately since they work from 8am - 6pm and they have weekends and bank holidays off (no chance for working people to contact them).
The software is just rubbish - there is the option to bring external calendars from other channels and this is just decorative. It can show the correct availability for few hours but after that be prepared to stay awake the entire night in order to make corrections. I wasted my money to make them reacher!

Since theys service was not functional i did request to add my fifth room for free or otherwise give me a refund! They executive decision did not accept to give the refund but charge me more for the fifth room.
*The policy sais that you have the right to break the contract within 14 days - They booked my first appointment 7 days after i did the payment that unfortunately was canceled after the property manager was not medically feed to proceed with the introduction and rebooked it 3 or 4 days later. As you understand i didn't have much time to understand what rubish I have been sold. When i asked for refund the same property manager rejected my request since the 2 weeks past!!!???
Pls Do Not trust them - they can only successfully take your money and provide nothing more!

Customer support was able to coach and guide me to set up dozens of channels. Many thanks to them for support and advice!

Each channel needs o be connected differently and the PDF's tend to be out of date, especially with the contact email address for each channel.

Rentals united is one of lot choices on the toursim market . I used it for our business for a short time as there was no innovations or better solutions with other similair products .

There was no negative comments , but as said it is one of many apps you can find , copy paste from some other app

Details regarding reservations as well as easy to use.

Not enough support. Would be very helpful to be notified when there is an error, as of now you see if there is an error just if you search for.

We made a one year agreement, we had no problems with Expedia connection, they connected our properties to Expedia without any issue and in a smooth way.

Airbnb connection doesn't work, they spent two months without managing to connect our properties without success.

Rentals United is very useful to manage a few different booking channels. It's easy to integrate and works with Guesty. The support team is always present and helpful.

It's not possible to block a particular day to have no check-in. You must call each channel's support and do it manually.

Very easy to use, compatible with all channels and assistance is ever available to solve any problems

The site is not responsive and we have some.problems to manage multi unit property.
Is not possible to change fotos, only delete and add

This was overall pretty easy to use and helped drive more traffic. I liked the layout of the platform.

The cons that I found was that it needed some updating to flow a little more smooth. That is generally common with most products.

There are so many things that we appreciate about this software - first and probably most importantly, we appreciate it's stability. In the (nearly) 2 years that we have been using RU, I cannot remember a single time that it crashed or bugged on us (not true for some of the other programs we use). Their development team is always on-top of everything!

Another huge advantage is the sheer number of platforms that are available for integration through RU. While of course all the big ones are there, we really love that we have access niche platforms which give us so much more exposure on the market.

The most crucial thing that RU has provided us with is our Key Account Manager. She is always willing to take the extra time we might need to explain things to us, to offer tips and suggestions. She really is our guiding force in this business. Despite the many clients she has, she has the unique ability to always make us feel as though we are number 1. We really feel as though she is a part of the team. We couldn't do it without her :]

My only wish for RU would be for them to provide better, more comprehensive Stats. If that were done, this software would (in my opinion) be perfect.

The idea of what it could have been. I think they have the right idea. but is so far from making it a streamlined reality. i hope they nail it in the future. seems like a good company that wants to do the right thing. Nice clean interface.

If you think you are about to experience an automated setup across diferent channels, you will be disapointed. when you have finished the rentals united setup, you have to setup each channel. and thats a hole lot of work. every channel is set up in some different ways. some channels (mayby many) wants you to go to the channels webpage and start a setup.
it is complicated. so much so i wonder why i pay good for something i can setup on different channels myself and save the money. just using ical/api.
i think that a pms where you can setup everything in one place, and reach countless channels is next to impossible to do, the easy way. There is so much difference, in how the channel platforms are setup. This is the fourth pms system i use. still looking for the ONE.

if you can get the software working with all your channels it's actually a pretty decent product.

WAY TO MANY TO NAME!! By far the worst customer support and tech support. You will be passed from person to person and nobody taking accountability for your issues . It seems no there wants to truly help you. They definitely want to sell you the software service NO FOLLOW thru. Do your self a favor and don't purchase from this company.

It is really intuitive and easy to use but what made the difference in my experience with this software has been working with my rep. He definitely made the difference and played a crucial role even when my manager wanted to quit the collaboration with them.
He was in charge of our synchronization with Booking Sync (PMS and website) and I am really glad he suggested it.
He is a very polite and fair person, driven to find solutions. The excellence of his working method relies on his continuous feedback, suggestions, creative ideas. He is able to keep calm and smiling even if all over it is a huge mess. I appreciated his attitude several time, he is focused on results and finding the best and the more efficient solution. I would recommend Rentals United if they had more employee like him.

Most of the connections are displayed as green and well connected even when they are clearly not working at all.
Customer service is very disappointing, I assume they are not well trained or down staffed because when I need some assistance it takes at least 3 or 4 weeks to get a reply and an uncountable number of mail and solicitations.
Most of the time the final answer is that the issue does not depends on them but all the responsability relies on this or that channel. At a statistic level I find it pretty hard to believe.

Rentals United its easy to use, and its a perfect option to easily connect to big listing sites and niche ones. I use for more than 2 years and i never had an overbooking problem! Thank you

Nothing to declare. I liked the software

Having such an amazing tool that links our calendars together - our business would never be the same without Rentals United + Our amazing account manager.

Nothing about the software deserves the 'Cons'. All technology has its ups and downs but RU definitely over weighs the cons.

We use RU to manage our portfolio of properties. I must say that we are very satisfied thus far especially with our account manager rep. who is always very helpful with any request.

still lacking some basic features such as the ability to assign an internal name to each property.

After quite a few teething issues Rentals United and their team worked with us to ensure each of our issues were rectified. Now the system is fantastic and integrates seamlessly with our current booking software.

A few teething issues which were sorted out quickly and professionally.

I like the ease of using the software and the avoidance of double bookings

How every channel has different requirements for uploading and maintaining properties. For example, pictures have to be changed manually though Airbnb and Booking.com whereas VRBO and Homeaway sync automatically.