Salesmate Reviews

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94 Reviews

- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Avis salesmate
Reviewed on 2023/09/28
It's software that allowed me to control my business activities and many others, but I would have...
It's software that allowed me to control my business activities and many others, but I would have liked it to give me access to synchronize data.
Pros
I like this software because of its ease of use and its tracking features...
Cons
the only thing I find a bit annoying is synchronization and allowing the tool to integrate with databases

- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best CRM for the money out there after years of searching
Reviewed on 2022/04/29
It has been top notch since day one, they really go out of their way to please their customers
It has been top notch since day one, they really go out of their way to please their customers
Pros
It has the features of the most expensive CRM out there but with a low price tag. Their customer support is wonderful, they really take the time to make sure they solve your challenges, even send you custom walk trough videos making you feel like your are their only and most important customer.
Cons
Would like integration with WhatsApp Business and would like to be able to send more emails per day so I don't have to hire a third party email marketing tool.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Salesmate review
Reviewed on 2019/07/17
Pros
I like the way the page layout is, allowing you to see all your deals on one page. I also like the ability to move a deal along as it progresses easily, just drag and drop.
Cons
I do not like the speed of the system. It often takes a very long time to load or a long time to load different pages.
Response from Rapidops Inc.
Thank you Marshall for the review. We recently updated our system and the speed should have improved. Also, we have a new release coming out soon that we believe you will love as a real estate agent! :)
Thank you for your feedback!

- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Price / Performance of Any CRM
Reviewed on 2019/02/08
Although I have not had to use the SalesMate tech support personnel very often, when I do they are...
Although I have not had to use the SalesMate tech support personnel very often, when I do they are quick and extremely responsive. Overall, I am very satisfied with SalesMate.
Pros
SalesMate offers a feature set that is virtually complete and competes against CRMs which cost far more than SalesMate. Google integration is very good, template ability is excellent and there are workflow capabilities. Forecasting is also included. There is no limit on contact size.
Cons
We would like to see contact integration go both ways between SalesMate and Google Apps. Currently it works only from Google Apps to SalesMate, not vice versa. One weird situation is that the Google Widget is very complete, but it takes up far too much space on my laptop screen. One feature set we would like to see is lead scoring.

- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Very happy with my Salesmate choice
Reviewed on 2019/02/01
I waited a few months to write this review, as I am used to giving software a try and tossing it...
I waited a few months to write this review, as I am used to giving software a try and tossing it out once I've discovered what it really delivers. This has been the opposite. I now rely on it completely and it is a natural part of my work flow. So far, I only use it as a lone salesperson. I filtered through many other options before deciding on Salesmate and am really happy with my choice!
Pros
The support team is awesome! The product has a full set of features at a fair price.
It was pretty easy to set up and customize. They helped me set up a mobile # to use for work, and all calls, emails and texts are tracked completely and automatically! I carry one device with clear separation of work and personal. I have caught the attention of my management and co-workers as being uber-organized even on the week I was given (3x) the leads I was supposed to receive.
Cons
I don't try to attach files in the software. I create separate job folders to hold all my forms and pictures.
There is some functionality with time tracking and calendar integration that I think they are working on, but it's not here yet. I'm eager to be able to further customize the initial dashboard screen. I don't want to build custom reports on pages that I need to select or dig into. That defeats the point of a dashboard.

- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CRM Project Management
Reviewed on 2022/12/16
Very good management tool to maintain a good number of customers
Very good management tool to maintain a good number of customers
Pros
User satisfaction, the software constitutes many features for good management
Cons
No problems encountered with the software since its use

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best CRM software for corporations
Reviewed on 2022/04/26
It allows enterprises to conclude more agreements quickly. It has an easy-to-use interface and...
It allows enterprises to conclude more agreements quickly. It has an easy-to-use interface and automated procedures, allowing the sales staff to concentrate on the appropriate values at the right time. The email sync works beautifully and syncs all of my email provider's emails.
Pros
It is a cloud based software, so we can quickly log in from any device, and it supports the appropriate UI on most of the platforms, such as MacBook and Windows. Salesmate is well-designed, simple to use, and provides excellent customer service.
Cons
As a developing and expanding CRM, Salesmate has to improve in a key area. The automated texting tool in Salesmate is tough to utilise. It is a little expensive software.

- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great newcomer to the CRM market
Reviewed on 2019/12/08
Overall, we have enjoyed using Salesmate. I'd recommend it.
Overall, we have enjoyed using Salesmate. I'd recommend it.
Pros
We're really enjoying Salesmate's automation features. We also like how simple the pipeline is to use.
Cons
Every now and then we do see a few bugs. This is a newcomer to the market and we find that they're working through a few hiccups, but those bugs have never actually affected our operations. Mostly visual stuff on the platform.

- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
very convenient and easy CRM with all the necessary features, quick and professional support
Reviewed on 2018/02/06
pleasant environment (backoffice), simplicity, and speed in use, professional support
pleasant environment (backoffice), simplicity, and speed in use, professional support
Pros
I have tried many CRMs over the past 2 years, but this one suits me best with simplicity, clarity, a pleasant for the eye and very easy to adjust system, everything is easy and fast, there are all the systems that people need to manage contacts and emailing - and it doesn't have to pay the absurd money that some systems have. And if something does not work, support work immediately and successfully. And not only via chat, also personally via skype with shared screen.
Cons
Because everything works perfectly and easily, one has higher expectations of the system because the support listens and adapts the system to the needs of customers, so I would like to see more modifications in the synchronization of emails. At this point, there is just a simple synchronization like everywhere, but I believe that the development will continue, and that will soon be a progress.

- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Solid CRM for small business looking for an easy to use, yet impactful CRM
Reviewed on 2018/04/27
Pros
As an owner of a small, growing VA business, I was really drawn into Salesmate by its price point, easy interface, and simplicity. I have tried out a number of CRMs, but they all seemed to have way more features and options than I really needed (even though I'm a bit of a techy). The customer service support has been very responsive, which I appreciate, and they've been open to feedback. I'm enjoying using the tool to track sales goals and progress, as well as to organized contacts, companies, and follow up on leads.
Cons
There are still some quirks and bugs with the tool that can be a bit cumbersome. Nothing that would turn me away, but little things like where to find the workflows section, clearing out missed calls individually as opposed to in bulk when integrating RingCentral. As a growing company, I appreciate Salesmate being open to customer feedback, which is honestly a big reason why I'm going to stick with it.
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SalesMate = Excellent 24/7 Customer Service
Reviewed on 2022/08/24
Pros
The agents who provide excellent 24/7 Customer Service, fully addressing every question or concern.
Cons
With so many features, I simply cannot find the time to learn them all.
- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The most economical and feature-rich CRM
Reviewed on 2018/08/06
I could keep my data organized and reach out to my prospect in real time. It is a reliable and...
I could keep my data organized and reach out to my prospect in real time. It is a reliable and beneficial solution.
Pros
After thorough research, I decided to invest in Salesmate CRM and so far, my experience had been good with this feature-rich system. It has all the necessary features I need for my business. I have clients from various industries. With Salesmate, I could create a sales pipeline for each industry and manage the sales process efficiently without any confusion. This intuitive solution helped me in tracking my deals and communication as well as gave the flexibility to automate the cumbersome activity of assigning tasks. The best part is that Salesmate integrates with various third-party applications making work easier and faster.
Cons
There were few minor glitches in the past, but with the new updates and advancements I haven’t encountered any problem recently.
Response from Rapidops Inc.
Thank you so much for your feedback and being a long-time partner of Salesmate!
- Industry: Education Management
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 2022/09/20
Pros
Favorite part are the pipe lines. It’s important to track where each client is in our business.
Cons
Everything has been pretty easy to use so far.

- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I am blown away by the combination of simplicity and power. Salesmate has it all, seriously.
Reviewed on 2017/08/03
automatic automation - emails come in and go out the way they always do - by the thousands - The...
automatic automation - emails come in and go out the way they always do - by the thousands - The difference is now this intelligent program is catching on and realizing which e-mails pertain to what client I am working with - beyond that it identifies when it should send a message out on my behalf staying in touch with certain people. It integrates very well with GMail and Chrome - It's extremely easy to set up and truthfully Salesmate has THE best customer service team bar none. That is truly the benefit. Oh- I almost forgot, it's insanely cheap.
My experience with CRMs is the same everytime - there is that period of greasing the right wheels and getting used to some differences in how everything is done. Truly Salesmate has the best Customer Service in technology period.
Pros
I can't believe how simple it is to conduct my business the way I usually did but now it's automatically being organized, sorted, and behaviors are suggested for following up. It's truly better than a personal assistant. I have tripled my productivity in the short time I've had Salesmate - I'm just glad I got in while it is still cheap - it's seamless.

- Industry: Music
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best CRM for me out the 15 I've tested
Reviewed on 2018/10/31
Pros
I like the user interface, very intuitive. It has a lot of features but is still very easy to get around.
The support is exceptionally good, very quick to respond, knowledgeable and cool people.
Very easy and quick to add new contacts and deals.
The Iphone app is also very cool, againg very well layed out.
After you called a contact, you can log the call and add notes about the call if needed.
The price is very reasonable too.
I have spent several days testing CRM's including Pipedrive, Salesforce, Zoho, Freshsales, Close, Cloze & Agile and a lot of other CRM out there, and you don't get the same value anywhere else in my opinion.
Cons
Right now Salesmate doesn't pick up on the "reply to" email address, when an email from a form is sent to me.
There's also no easy way to display unread emails..
This will come in future updates, and it's not that important to me.
- Industry: Civil Engineering
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Surprised and pleased...
Reviewed on 2019/03/12
This software totally keeps me on track. It's a second brain in many ways.
This software totally keeps me on track. It's a second brain in many ways.
Pros
Good, solid, dedicated, one-on-one support in a couple of minutes
Ease of use
Straight forward
Email integration hooked up fast and flawlessly and functions well
Able to customize most of the areas I want to work for how my business works
Cons
Text messaging setup is still a mystery to me
More robust deals data
- Industry: Wine & Spirits
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Salesmate is one of the best CRM out there
Reviewed on 2018/09/24
Pros
Bulk emails that makes it look like single email, email tracking, notifications. Say you send email to potential customer, click remind, select date to remind on calendar, pick remind condition, i.e.no reply. So if potential customer doesn't reply before certain date, it automatically pops up as reminder to follow up in your activities and syncs with Gmail calendar as well. Or like email scheduling, sometimes want customer to receive email at a certain time, does it too. Truly awesome, Salesmate overall is fun to use and makes tasks I have done before so much more easier. So many great features.
Customer support - awesome. Very responsive, knowledgeable and supportive.
Cons
Salesmate was really beyond my expectations. Of course there are minor things like with any software, but I am sure Salesmate team is working on it and it will be available via updates. In example you can't insert image directly into email body, but there's workaround and it works great.
Response from Rapidops Inc.
Hi Tomas,
Thank you for reviewing us.
As committed we now have the facility to insert images directly into the email body using the Email Media Manager.
https://support.salesmate.io/hc/en-us/articles/360015794332-Email-Media-Manager
You can get in touch with the team on chat OR at [email protected] in case any more questions.
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Functionality and Support
Reviewed on 2018/08/28
I've been able to be more productive, follow up with more customers in a timely manner, and close...
I've been able to be more productive, follow up with more customers in a timely manner, and close more deals because of Salesmate! It's priced well, especially for a start up company, like me, and I truly feel they care about your overall success, both with the CRM as well as your business.
Pros
I pick companies to work with based on their functionality and support. Is this software going to enhance my business and can I reach someone in a timely manner if I need assistance? The answer is YES with Salesmate! I can do things now with Salesmate that I only wished I could do on other CRMs. It is a seemingly robust system, and although a fairly new company, they are making system enhancements along the way, on the back end, and these system changes or upgrades do not negatively impact me. The best feature of Salesmate, however, is their IT support. Wow!! They're amazing! They instantly respond to the online chat feature and will ask you if they can remotely take over your screen if you're in a bind. For this reason alone, I will continue to support Salesmate. 5 stars!!
Cons
A little cumbersome in some ways. Intuitive in some aspects and a little confusing with other modules. Good thing there's tech support! Their IT support is top notch!

- Industry: Machinery
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Salesmate review Fraco
Reviewed on 2019/02/08
Pros
-Easy to follow deals
-Features are easy to use
-Platform is simple and easy to read
Cons
-Reports are hard to read
-Information given isn't always accurate
-Understanding the numbers
- Industry: Military
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product-easy to use
Reviewed on 2020/07/02
My overall experience with Salesmate has been great. The customer service are willing to call or...
My overall experience with Salesmate has been great. The customer service are willing to call or video chat with you to resolve any issues you have. They price is very fair and not that expensive in my opinion.
Pros
Salesmate us a CRM, email tools, texting tools and automation for all of it. It’s a great way to track and automate your workflow for your company’s Nd your client experience.
It’s very mobile friendly on the app and easy to make calls, texts, emails and manage your CRM on your mobile device which is great for mobile and remote work. I love that flexibility aspect.
Cons
Salesmate needs to be HIPAA compliant and allow the storage of documentation to be a true CRM for clients.
Also, the automated texting portion of Salesmate is hard to set up with code. I wish it was easier and the pre-code wasn’t required to enter for automated texting.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Interesting CRM
Reviewed on 2020/05/18
Pros
I like the way the whole software has been designed and provides very good ease of access to all customer data and helps in better tracking.
Cons
The UI can be better. Sometimes it confusing and the loading times a bit slow. That said, it's still a great product.
Response from Rapidops Inc.
Thank you very much for your feedback. We really appreciate having your company as client. We are working on the feedback you delivered to make it a better experience.
- Industry: Banking
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Atentive customer services
Reviewed on 2022/08/16
Pros
Customer services was very kind and helpful. They are try to understand problem and give solutions fastly.
Cons
I didn't have any bad experience! İts cheaper and useful than other similar apps.

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best CRM in Market
Reviewed on 2019/02/16
I took one dashboard 3 months ago just took another one 3 days back. that summarise my overall...
I took one dashboard 3 months ago just took another one 3 days back. that summarise my overall experience.
Pros
workflow automation is more advanced than other crms in market
SMS Integration Option
Price
The support staffs are gems they have in their team.
Cons
nothing as such. just loading speed is slow.
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Excellent CRM
Reviewed on 2018/09/24
Selling to large corporations with 5 Key Opinion Leaders is a complex sales cycle. That is what I...
Selling to large corporations with 5 Key Opinion Leaders is a complex sales cycle. That is what I do. I have struggled for a long time to find a CRM system that is mobile friendly , customizable while keeping track of leads, emails, activity and sales forecasting without overkill. Salesmate delivers on all these points. I have increased my close rate over 100% since using Salesmate.
Pros
I like the usability and the support their technical support is stellar. The Sales Funnel easy to use with just enough easy customization to make it useful without being over-complicated. I love the fact that you pay for what you get and there is NO up-selling or bat & switch after becoming a user. Salesmate is straight forward and is built to turn leads into money.
Cons
Really nothing yet. I have really enjoyed it.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Salesmate Review
Reviewed on 2019/02/18
Pros
I like how easy is work with this platform, you can find everything you need, without spend a lot of time
Cons
The e-mail, i think that could be more clear