Prolo Store Locator Reviews

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28 Reviews

- Industry: Food Production
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best store locator for the money
Reviewed on 2018/11/24
Nothing but good things
Nothing but good things
Pros
Extremely easy to setup, add data and use. By far the best value for the money.
Basic service for smaller companies that cannot afford more advanced store locators.
We have never had a problem and neither have our customers
Cons
No cons but one improvement, which i am not sure is possible, is if the software can recongize that if on an uploaded file (excel, cvs) that if there are only 4 digits for the zip code then it will automatically enter the 1st digit at 0 as sometimes spreadsheets will not have the zero by default
Response from Prolo
Thank-you for your response and we value your feedback.

- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Prolo is awesome!
Reviewed on 2018/10/18
Pros
It's so easy to add locations and it's so easy for our consumers to search their location and find our product!
Cons
I see no cons about Prolo especially given the low cost.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Locations are way off
Reviewed on 2019/10/23
I've contacted customer support with screenshots of the Prolo map vs. Google map (Google is...
I've contacted customer support with screenshots of the Prolo map vs. Google map (Google is accurate) and I've had no response other than the canned "we'll get back to you shortly".
Pros
It was easy to set up. I use a drag n drop website builder (WebEasy) and while doing the review within the WebEasy, the Prolo result was, visually, all messed up but when I FTP uploaded the files to my host, it displayed fine within my browser. Uploading addresses into Prolo was easy, no problems there.
Cons
The locations are way off compared to where they physically are. I'm on Vancouver Island, BC and the customers I've checked locally, are no-where near where the Prolo map shows them. Maybe it's different in the US but I can't use this.
Response from Prolo
Hi,
I believe you are mistaken. We don't support FTP so perhaps you have us confused with another application.
I personally respond to every support request and I'm don't think you reached out.
We have excellent support for Canadian addresses. I myself am Canadian and made sure of it.
Regards,
Kenton
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy to use and easy to manage
Reviewed on 2017/06/06
Pros
Easy to use and easy to manage and add dealers. show distance to target. working fast and without any bags.
Cons
Can not control the perimeter of the search. It set for 50 mile, I would like to be able to change it to 25, 100 or 200 miles.
Response from Prolo
Thank-you for your response. With our newest update locations are no longer limited by radius. We have updated this functionality so that your customers will always be able to see locations even if they are far away.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best locator ever
Reviewed on 2018/11/26
Pros
Easy to use, working great mostly on all the websites.
Cons
No specific problem but price can be cheap
- Industry: Alternative Medicine
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Since new features added its easier to update. Support has been very supportive.
Reviewed on 2017/07/19
Easy implementation for our web page. Actually works with 10 digit zip codes and Canadian postal...
Easy implementation for our web page. Actually works with 10 digit zip codes and Canadian postal codes.
Pros
It was super easy for our web developer to add this store locater to out web page. Our customers and our customer service people like it. The recently added feature to remove the entire list and replace has mad it much easier to update.
Cons
At first it was amost impossible to replace the entire listing of stores. It is probably more of a factor for our product since it is in over two thousand stores.

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Review Source
Overall rating
- Ease of Use
- Customer Support
Top notch service
Reviewed on 2015/03/06
I love using Prolo! We were a pretty early adopter as we were in need of an affordable solution...
I love using Prolo! We were a pretty early adopter as we were in need of an affordable solution for listing our retailers that could easily be added to our existing website. Prolo has worked out perfectly. It was simple to put it onto my website and it's so easy to add new retailers and manage existing retailers. It's also intuitive - it knows a users location and points them directly to their nearest stores. The product locators make the Where to Buy page looks messy and disorganized - Prolo looks nice and clean! Love it!
- Industry: Building Materials
- Company size: 501–1,000 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
Easy to use Product Distribution Locator
Reviewed on 2018/10/18
Pros
Easy to Use platform that can be easily implemented on a microsite
Cons
Not overwhelming customizable to specific product categories
Response from Prolo
Thank-you for your response. This app is under active development and we are continuing to add features. What would you like to be able to customize?
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Fast integration we've done yet. Highly recommended!
Reviewed on 2017/06/09
Pros
The ease of use and convenience
Integration is simple and effective
Customization of retailer is time-consuming but still logical
Cons
Lacks the option to see all locations, regardless of proximity to current location
Auto-populate retailers when added to Stitchlabs.com
Show location on rollover so user doesn't have to click to view on map
Add link for customer to view directions and store hours
Customize data/range on analytics to view month-over-month traffic

- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Baseball Treasure™ Collectible Coins Uses Prolo Finder As Its Treasure Map
Reviewed on 2018/10/22
This is an ideal tool for a retail company who is trying to amplify its message for establishing a...
This is an ideal tool for a retail company who is trying to amplify its message for establishing a brick and mortar presence.
Pros
Prolo Finder is not only easy to use, our interns jumped right in with no learning curve and its affordability for a start up is a big help.
Cons
not all store locations were listed, but fairly easy to add them.
- Industry: Sporting Goods
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
a few bugs but mostly easy to use
Reviewed on 2017/06/06
Pros
existing address/store database is great, easy for my customers to use so that is helpful, easy to plug into SquareSpace
Cons
There a few bugs- sometimes won't let me add new customers, sometimes misses street addresses in listing
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
It has been ok
Reviewed on 2017/06/06
Pros
It has analytics that help break down our customer base.
Cons
We have requested multiple time information regarding the expansion of the 50 mile radius as our customers can not find a dealer within those perimeters. We have not heard back any of the times we have reached out regarding this.
Response from Prolo
I am sorry that you were unable to get a response from support. We are committed to serving our customers and improving our product. Locations are no longer limited by radius. We have updated this functionality so that your customers will always be able to see locations even if they are far away.
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
We love Prolo and just wish it had more features
Reviewed on 2017/06/06
Pros
The onboarding is very easy and the software overall is easy to use. Like mentioned above, we just wished it had some more features and more options to customize.
Cons
If an address of a particular store has already been inputted by another user then the new details we add don't take and only after repeated tries are we able to sometimes make the changes we need (correct address, add more details as needed etc)
Response from Prolo
Thank-you for your response. We appreciate your feedback and will take it into consideration as we continue to add more features.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Affordable tool, easy to use, overall great product.
Reviewed on 2017/09/09
Pros
Its easy to add to the website and easy to add locations and I love the immediate update.
Overall it s a great affordable tool. I love that its isnt perfect yet and can be part of the process.
Cons
1. not east changing the size of the map.
2. not synchronized with other maps and search engines.
3. cant add an email for the businesses/locations
Response from Prolo
Thank-you for your response. We are always trying to make improvements to better serve our customers. Our maps are responsive and you are now able to change/add an email for locations.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
We love the updates!
Reviewed on 2021/01/08
Prolo has really listened to user feedback and added the features we needed. We are so excited to...
Prolo has really listened to user feedback and added the features we needed. We are so excited to implement this for our users.
Pros
Easy to use and quick list uploads -- no long term projects needed to add this store finder to our site.
Cons
We missed out on Canadian store listings at first, but love that they've been added now.
- Industry: Food Production
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
straightforward but limited functionality
Reviewed on 2017/06/08
Pros
ease of use. metrics are decent.
Cons
1. Does not display all locations when map is zoomed out.
2. Analytics of customer search history is weak.
Response from Prolo
Thank-you for your response. We are working on adding better custom options for the display of locations.
- Industry: Design
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I use Prolo on a clients website so that people can find their skateparks in the UK
Reviewed on 2017/06/06
It allowed me to offer value to my service by offering this to my clients.
It allowed me to offer value to my service by offering this to my clients.
Pros
Its easy to use, does what it's supposed to and good design options so that you can co-ordinate with your brand.
Cons
The more obscure areas in the UK such as The Outer Hebrides and some areas of The Channel Islands are not always covered.
- Industry: Food Production
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good enough
Reviewed on 2019/03/02
Customer service was prompt and helpful.
Customer service was prompt and helpful.
Pros
Great value. No bells or whistles, but gets the job done just fine, at a reasonable price. I like that the pricing is based on user views.
Cons
Would be nice to change the typography, or to alter the shape of the map, but it's still far and away the best bang for the buck.
Response from Prolo
Shaun,
Thanks for your review. We will looking into improving styling options within the next few months.
Rose
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Review Source
Overall rating
- Ease of Use
- Customer Support
Amazing app for store location solutions!
Reviewed on 2015/10/10
The Prolo app was exactly what I needed for a store location app. Easy to install into Shopify and...
The Prolo app was exactly what I needed for a store location app. Easy to install into Shopify and I was able to add all the stores, with maps and details, that I needed. It was easy to look up existing stores too and quickly add them to my list. Perfect too for my client, as they didn't need to know HTML to make a manual store locator. Took the hard work out of the process. Great app, highly recommended if you need an easy store location solution that plugs right into your existing site!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Inexpensive but low functionality
Reviewed on 2017/06/06
Pros
Ease of uploading stores individually or with a list.
Reports are helpful.
Pricing is reasonable for small business like ourselves.
Cons
The system does not catch duplicates.
It doesn't allow you to download your own store lists so that you can do mass cleanup.
It auto-names stores, such as Kroger-Pharmacy, when we are a frozen food company and sell in Kroger stores.
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Easy to install-tool for location search
Reviewed on 2017/12/27
Pros
Very easy to bulk import locations by using a CSV file exported from other program. Does automatic recognition of stores, even in Europe.
Cons
Not compatible with iOS. Not very modular: I can't control the diameter of the store locator search. U.S. focused (e.g. when entering ZIP code).
Response from Prolo
Thank-you for your feedback. Just to be clear you should be be able to view all maps on IOS but you are correct that the admin interface does not support IOS. We are working to implement this in the coming year. This company is now based out of Canada and we are working to support international customers.
- Industry: Food Production
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Product
Reviewed on 2019/06/03
Prolo was the best product we could find at the best price. We're very happy with how our store...
Prolo was the best product we could find at the best price. We're very happy with how our store locators have turned out.
Pros
Analytics, design of map, customer service.
Cons
Difficulty in adding Canadian stores. Software recognize only a handful of our stores, the rest were manually entered.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best and Easy fast user updates
Reviewed on 2018/11/24
Excellent
Excellent
Pros
How easy it is to update your customer retail locations. Straight forward and simple.
Cons
Nothing , it’s an easy and simple program.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Prolo gets an A+!
Reviewed on 2015/10/08
Prolo is easy to use, easy to update and easy for our customers. The software has allowed us to...
Prolo is easy to use, easy to update and easy for our customers. The software has allowed us to keep track of our store count in ways that we could not before. Would recommend to anyone looking for store locator software!
Response from Prolo
Thanks for the kind words Jeff!
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Support is excellent. Very responsive.
Reviewed on 2017/10/10
Pros
Works well within our SquareSpace site and is scalable to meet future traffic needs. Easy to add locations.
Cons
Wish I could dump in a new database and it would identify all the duplicates and provide a "delete duplicates" function.