NinjaOne Reviews

One of the most complete solutions on the market, with excellent functionality and easy to use. Very easy for Device Management, Remote Support, IT Security. Excellent for improving the efficiency of the IT team and reducing costs.

It was difficult to start using because there was no price transparency, that is, they could very well make prices available without having to contact the company.

In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies over different customers, that's where Ninja fits for us like a glove, also very impressed with the built-in Back-up, documentation and ticket solution!

For us, the Bitdefender Gravity zone is needed for some customers that dont have EDR yet, for us, this integration is working fine but we are not so amazingly impressed by Bitdefender itself, for us Bitdefender still feels like a tool where you have a zillion options instead of having a 'out of the box' perfect solution.

Cleanliness of design was nice. Actively developed

Things that were not present were described as forthcoming, but no roadmap at the time.

Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. NinjaOne is incredible.

I honestly can't of any shortcomings of NinjaOne. It's an incredible product and must have for any MSP.

The capabilities of NinjaOne are excellent.
NinjaOne makes work easier for us.

I do not have dislikes for NinjaOne.
NinjaOne is superb.

Easy to use and automation of tasks. It's been great to use this product.

Format of the devices dashboard. It needs a bit of upgrade as the software doesn't integrate very well with Lenovo laptops.

The interface is user-friendly and the automation features save me time.

I wish there were more customization options for task organization and labeling.

Relatively expensive, especially for a small team. This seems to kind of conflict with the actual use case of ninja one, for small to medium teams. That being said, setting up management devices is extremely straight forward and saved a lot of time.

It is good at what it is good at, advanced features for automation and analytics is really difficult to properly accomplish. The learning curve is exponential, starting out simple.

I love the features, specifically the fact that you can do ad hoc connections and users do not need to be on the domain.

Setting up was difficult, also difficult to remove and reinstall.

It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.

Nothing - usually there is something, but I have no cons.

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Quickdeployment, easy to use, quick response on support questions, good boarding policy

Pricing not direct available only via accountmanager

Our company was looking for an RMM that could centralize our customers' requests. Such as, Patch Management, access control, remote support, device inventory, device status check, software distrubution and many other functions. Here Ninja brings all these together in one easy and intuitive cloud console, protected by an MFA and easy to understand for our customers as well.

Like all "management" there are still things to be improved. Of all the most urgent one, is the ability to prohibit admins from full access to a device's disk. The other issue is integration with third-party devices for analysis and management such as QNAP. The good thing is that there is the possibility of requesting new features through a form.

The task management and time tracking features are a game-changer. It's easy to use and has helped streamline our workflow significantly.

I wish the reporting and analytics were more customizable and detailed. It would be great to have more flexibility in generating performance insights.

Ease of deployment,and ability to Remote in

Having to write custom Scripts. Could also use marketing Materials and setup plans for MSP's

I really like this platform, I can solve user problems quickly and efficiently, which saves me time and increases my productivity.

If I had to mention one thing, I would say that the initial learning curve might require a bit of time and effort to fully familiarize yourself with all the functionalities and features of the platform but I still loved it.

NinjaOne's patch mangement is reliable and allowed us to streamline our software updates in a hybrid working environment.

The notifications telling users to reboot their machines after software updates has been called "Annoying" by our end users (it "nags" them every hour to reboot until they do so)

Offers a variety of features.Has a sleek modern UI.It enables your IT team to resolve tickets efficiently.Best suited for managed service providers and small IT departments.

No pricing listed on the website.The functionality needs to be improved.

Let's just get this out there: after trying most of the RMM's out there, Ninja's interface is really hard to beat. For our day to day technicians, accessing scripts, remotely accessing systems, and checking system statuses is only one to two clicks away. They don't have all the features that other RMM's have, but what they do have works well and they are added more features pretty consistently.

As a very important side note, their support is unrivaled. We have never had an issue getting an answer to any of our questions.

There are a few things that could be better in the software. In comparing Ninja with other major RMMs there are some features missing that would help on a day to day basis. The network monitor is outdated and very limited in its capabilities. AD integration and SAML aren't here yet, but there are due to be released in April.