Clock PMS

Cloud-based hotel property management

Overall rating

4,7 /5
(84)
Value for Money
4,8/5
Features
4,7/5
Ease of Use
4,6/5
Customer Support
4,7/5

94%
recommended this app
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84 Reviews

Winnie
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clock PMS eases the hotel management

Reviewed on 2017/11/01

We have a sister establishment that started using Clock PMS and it only made sense for us to us so...

We have a sister establishment that started using Clock PMS and it only made sense for us to us so that it will be easy to access each other's accounts.

Pros

We started using Clock PMS to unify our property management systems. Now it is easy to move bookings using the drag and drop, run payment reports, and even edit bookings.

Cons

We are unable to send one invoice if it is a big group booking, because we still only know how to issue out invoices for individual guests.

Response from Clock Software

Ms. Christo, Thank you for your kind words.
We always listen to our customers to move forward.

Chance
Overall rating
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Best Property Management System that I have used.

Reviewed on 2022/04/01

Despite the cons I have listed, I really like CLOCK. It has bookmarks for easy access to functions....

Despite the cons I have listed, I really like CLOCK. It has bookmarks for easy access to functions. I love the maintenance feature that allows us to see which rooms have issues and what they are. I don't use the rate features because we use Room Price Genie, so I cannot comment on it.

Pros

Reliability! It rarely has a problem and when it does they fix it quickly. I have used several other PMS programs and they often crashed and had bugs that were not fixed for weeks. Their customer support team is very responsive and helpful. AND the TO DO LIST. It is a huge help not just with the reservations but other things we do in the office. We use it all the time!

Cons

Some of the functions require more clicks than is optimal. I wish that charging to saved credit cards for companies were streamlined. We charge for the fist night at time of booking and it is annoying that CLOCK only tells us the average price of one night instead of the actual price of the first night. CLOCK offers several color flags for reservations, which is helpful, but I wish it allowed for multiple color flags like a different PMS that I have used. It could be accomplished by adding a header and a footer stripe to reservations. And it would be very helpful to be able to place several rooms down at once.

Fabian
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

The software seems in an early stage. A lot of bugs and many things not yet or wrongly...

Reviewed on 2017/09/13

so far it takes us more time to do our work than before. We hope we can change that in time.

so far it takes us more time to do our work than before. We hope we can change that in time.

Pros

It has potential. A lot of features and detailed preferences.

Cons

It doesn't seem to be designed with the user in mind. There are many unnecessary clicks, things to fill out, tabs to open, etc. It is not streamlined to be used by a hotel in a productive way.

Response from Clock Software

Mr. Balz,

Thank you for your feedback. The opinion of every user is very important to us to constantly improve our products and services. We have referred your feedback to our Customer Support and they will very soon get back to you to discuss your remarks in detail. As you have started using Clock PMS only recently, it could be a good idea to go through the setup of the configurations and the operational procedures once again to make sure they have been properly addressed during the initial onboarding

Thank you for your support.

Kindest regards,
Clock Software Team

Lynda
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  • Review Source

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  • Ease of Use
  • Customer Support

Greatest response time and willingness to work with customers!

Reviewed on 2015/03/18

I am a very small business (7 lodging rooms and a meeting space) and have been looking for a cloud...

I am a very small business (7 lodging rooms and a meeting space) and have been looking for a cloud based solution for some time. I have been a long time user (15 years!) of a very expensive, high end solution (RoomMaster by Innquest) but since it requires a fair investment in hardware, I started looking for a different, cloud based solution.

This past fall I found Clock PMS. Making the switch has been the best thing for us! The staff at Clock PMS is so wonderful it's hard to put it into words. If you need help, they will set up a screen sharing session and help you. If you need a modification made to the software, they have a great way to document your request, and then other users can vote on the request. Requests that receive multiple votes from others get moved up in priority and get added as features quickly!!! There were several improvements I suggested, based on my experience with the other system, and they have almost all been added already or are now on the "to be added" list.

The development team is very responsive and can release upgrades frequently...... with the last upgrade a small feature broke ~ I reported it and within just a few hours it was fixed!

While there will always be a place for the higher end PMS solutions ~ CLOCK PMS is perfect for our business and we're really super happy we made the switch!

Response from Clock Software

Thank you for your kind words and appreciation! Customer feedback is very important to us and we listen carefully.
Our service and development teams are working hard to make sure Clock PMS is the perfect solution for small and bigger properties alike and provide all the necessary or trending high-end features a cloud based hotel management system can offer. And we are always there for you for any requests or assistance.

Mischa
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  • Review Source

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  • Ease of Use
  • Customer Support

Great and lean software for hotel and restaurant management

Reviewed on 2015/05/14

We use this hotel for our 4* resort in South America both PMS and POS modules (reservation...

We use this hotel for our 4* resort in South America both PMS and POS modules (reservation management and restaurant POS module).

Since we take reservations in an other location than the hotel, CLOCK helps a lot to organize our work efficiently (there is no need to synchronization as the software is web-based). The software is easy to use, lean, reliable and has a very good cost/benefit (it's on a subscription basis, so you don't need to invest anything upfront). Another highlight are the interfaces to varios booking engines (such as booking.com, tripadvisor etc.), which automatically synchronizes our rates and availability with them.

The best feature about CLOCK is the team behind, they listen to their customers and constantly improve their software. Many of our suggestions have been implemented at no cost in no time.

The only downside of the system is the reliability of the internet. If the internet connection breaks down there is no way to access the information (but this point applies more to countries where internet connections are unstable; until now PMS and POS hasn't had any downtime).

CLOCK PMS and POS are completely recommendable from small to bigger hotels and restaurants who are ready to implement a modern software that is completely online based.

Response from Clock Software

Thank you so much for the kind words! We wish you a lot of success and will keep our efforts to provide excellent service and deliver more valuable features and improvements of our software. You, our clients, are the one thing that drives us to be outstanding.

Thierry
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clock PMS is simplicity, ease of operation and true connectivity

Reviewed on 2017/11/17

As Bower got more famous and the more guests started checking in on a regular basis, we realised...

As Bower got more famous and the more guests started checking in on a regular basis, we realised we needed to get better organized to avoid double bookings. Clock PMS turned out be everything we needed from the very beginning.

Pros

Clock PMS is simplicity, end user ease of operation, adaptable and now we realize that it continues to grow along with us.

Cons

Simply as a kind of suggestion, templates for emailing guests at time of booking and invoicing visuals.

Response from Clock Software

Your opinion is valuable to us. Thank you!

Kind Regards,
Clock Software Team

Alexandra
Overall rating
  • Industry: Hospitality
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Here's how we see Clock PMS by Lighthouse Golf & Spa Hotel

Reviewed on 2017/05/02

Here's why we use Clock PMS - customer friendly, easy to use and nice design.

Here's why we use Clock PMS - customer friendly, easy to use and nice design.

Pros

We were using installable software and we needed much more, and not just a PMS. We needed a customer friendly online reservations system. And we chose Clock PMS, because of the solution it offers for online booking.Since our start using Clock Software, we are receiving more Online Bookings.

Cons

There's nothing that we do not like about the software. It gave us everything that was promised and more.

Liana
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clock PMS is amazing

Reviewed on 2017/11/17

Since the very opening of our property, we have been using Clock PMS, and it has been a great...

Since the very opening of our property, we have been using Clock PMS, and it has been a great experience!

Pros

Automation of operations, quick and easy solutions, good channel manager, along with functional breadth.

Cons

In my opinion, a call centre to the already existing Support Portal would be very nice and convenient for me.

Response from Clock Software

Ms. Tadevosyan,
We highly appreciate your positive feedback. We always strive to improve our product and services based on our customers' reviews.

Kind Regards,
Clock Software Team

David
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clock PMS is awesome

Reviewed on 2017/10/13

Having long relied on a pen and paper, we needed a cloud-based system that can be accessed from...

Having long relied on a pen and paper, we needed a cloud-based system that can be accessed from everywhere.

Pros

What I like the most about Clock PMS are the Guest Service portal options and the wide range of add-on features. The biggest change for us came with the options for the online guest check-in and checkout which was accepted by our guests very well.

Cons

I would appreciate it very much if the accounting functionalities of Clock PMS are further simplified.

Verified Reviewer
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good PMS platform and easy to use

Reviewed on 2018/05/10

Pros

The platform is a nice and clean, easy to use the software. It allows you to effectively manage your hotel in all areas and is very effective in the data it provides.

Cons

The reporting is a little less, the PMS has many data points and the reporting can be more advanced. At the moment they work on a voting function but i think they could really benefit from thinking out of the box and just adding more reports.

Valerie
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clock PMS is great!

Reviewed on 2017/11/22

Clock PMS is easy to use, can add lots of information, access to MICE section, can make all kind of...

Clock PMS is easy to use, can add lots of information, access to MICE section, can make all kind of reports. Support team answers quite fast to any questions, which is very helpful.

Pros

What I absolutely love about Clock PMS is the screen visibility, the fact that it is very easy to use and you can run good reports using it.

Cons

I did prefer when the credit card information field was on the same page as the booking information fields.

Marjo
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clock PMS brings efficiency to hotel operations

Reviewed on 2017/10/16

We had old-school installable software, but wanted a modern system that helps our work to be more...

We had old-school installable software, but wanted a modern system that helps our work to be more efficient. Clock PMS turned out to be the solution to perfectly meet our needs.

Pros

The cloud-based property management system gives us more than ever before opportunities to efficiently manage the hotel.

Cons

Sometimes to find the answer to one's question is hard, but here the Helpdesk of Clock Software is really very helpful!

Neil
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  • Review Source

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  • Ease of Use
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Adoption of Clock Software

Reviewed on 2015/04/17

We are an independent collection of 4 hotels, who identified a need to replace a legacy PMS. After...

We are an independent collection of 4 hotels, who identified a need to replace a legacy PMS. After asking for RFP submissions from a list of hotel software providers, Clock was chosen as a partner who were willing to work with us in getting the software to work for our business needs.

These were our system requirements:

Easy to use software
Allow central management of guest/company profiles
Allow yield management of room rates/packages
Integrated channel manager
Transparent software pricing
Interfaces to 3rd party systems
Integrated web booking engine

The adoption of this cloud based software, requiring only an internet browser and connection, eased the pressure on our IT budget.

The management of Clock have proven their commitment to the partnership in working closely with us and addressing our concerns by understanding several software enhancements and integrating the booking engine into our website.

The project was further escalated with the adoption of their POS and other modules into our hotels. The backup and support from them has been invaluable and we wish to continue in working with them in the further enhancement and development of the software.

Response from Clock Software

Thank you for your kind words, Neil! We are pleased to have you as our customer and your feedback has always been valuable and highly appreciated.

Paige
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Ask and Ye shall receive

Reviewed on 2016/10/07

I am so excited to see the new ability to "complete" a ToDo. I wanted to verify who and when an...

I am so excited to see the new ability to "complete" a ToDo. I wanted to verify who and when an action was accomplished. I suggested it and Clock made it happen. Thank you.

Response from Clock Software

Thank you for the good words! We are glad to hear you liked this improvement and hope you will find the new task categorisation as useful.
Thanks for helping us make Clock PMS better.

Kaare
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clock PMS is No. 1

Reviewed on 2017/10/06

Without Clock PMS, it would be impossible for us to deliver the services modern hotel and restaurant...

Without Clock PMS, it would be impossible for us to deliver the services modern hotel and restaurant guests demand! From the great API support, superb backend to a flawless user experience.

Pros

It has great API support. Superb back-end that you can always rely on. Another thing I like very much about Clock PMS is the monthly updates of the system.

Cons

There isn't a single thing that I don't like about Clock PMS! Well, kitchen monitor could be improved.

Anna
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Clock PMS is simply awesome!

Reviewed on 2017/11/20

We were looking to find an efficient property management system that could be accessed at any time...

We were looking to find an efficient property management system that could be accessed at any time from anywhere.

Pros

I really love the Self Service portal, the options for secure online payments and the accessibility from any device.

Stephane
Overall rating
  • Industry: Hospitality
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy handling, beautiful interface and various functionalities that are saving us a lot of...

Reviewed on 2017/05/02

Saving a lot of time, avoiding mistakes, we now have a central system on all the branches of the...

Saving a lot of time, avoiding mistakes, we now have a central system on all the branches of the business.

Pros

Here's why we chose Clock PMS by Clock Software - Attractive interface, easy handling, very complete and powerful.

Cons

We would love to see a stock management for the POS (shop). It is most likely the only thing we are missing.

Zak
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  • Industry: Hospitality
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Flexibility and data capture

Reviewed on 2017/03/13

Our previous system was dated and very slow and we needed a modern hotel software which is more...

Our previous system was dated and very slow and we needed a modern hotel software which is more flexible and can give us enough information for more accurate analyses and business strategies. Clock PMS offers a number of data capture points and helps increase revenue.

Pros

Reports, Ease of Use and Data.

Response from Clock Software

Our mission is always to be up-to-date and provide the best possible solution for hospitality management. The feedback from our partners motivates us to keep going. Thank you Mr. Ali.

Juan
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  • Industry: Hospitality
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My Satisfying experience with Clock PMS

Reviewed on 2017/03/31

When we were looking for PMS there were couple of problems which needed to be solved. 1. To be...

When we were looking for PMS there were couple of problems which needed to be solved. 1. To be robust and 2. to be integrated PMS.
Researching for PMS we found Clock PMS and it looked promising and at a good price.
We started using it and now we a bit more organized.

Pros

There are 3 thinks we love about it and they are:
1. Easy to work with; 2. Nice design; 3. Well programmed, meaning it doesn't crush or downtime.

Ralitsa
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very good

Reviewed on 2019/04/12

I use it, but I think there is always something else to learn about its functionality

I use it, but I think there is always something else to learn about its functionality

Pros

It can be accessed from anywhere.

Cons

Some accounting records are missing.

LAURENT
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  • Industry: Hospitality
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The self service portal was the dealmaker

Reviewed on 2017/03/14

We wanted a cloud PMS because of the online access they offer. What made us choose Clock PMS was...

We wanted a cloud PMS because of the online access they offer. What made us choose Clock PMS was the self service portal where guests can manage their own bookings. The result is more personalized service because now the front office can focus more on the guests. We are very happy with our choice.

Pros

Self service portal, cloud, one stop shopping

Carolyn
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Just keeps getting better!

Reviewed on 2015/11/21

This software ceases to amaze me at its constant improvements,
I have just set up our occupancy...

This software ceases to amaze me at its constant improvements,
I have just set up our occupancy derived rates on our system and after taking a while to get it right, hey presto - works on my website and the OTA's. Thank you guys, this will make a big difference to managing the property inventory.

Also like the successive booking notes.

Will most likely add Clock POS to our property in the New Year.

I am also looking forward to moving forward with our next hotel in Jamaica, any time now....... had no hesitation in recommending Clock for our new project.

Keep on going Guys, you are making my life so much easier!

Response from Clock Software

Thank you, Carolyn! Making your life easier and giving you the tools to provide unique guest service is our ultimate goal. Your kind words show that we've kept our promises. Thank you fir sharing it!

Jacob
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  • Ease of Use
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Great Hotel Software!

Reviewed on 2015/05/04

We have been looking for a software for our Hotel for a long time. Finally we found Clock, and it...

We have been looking for a software for our Hotel for a long time. Finally we found Clock, and it is exactly what we've been looking for. It has great functionality, and a pricetag that is perfect for us (a small hotel). There are some things that can definitely be improved, but it looks like they are constantly updating the software, and it should continue to get better.

Response from Clock Software

Thank you for the good words! Yes, we constantly update and improve our software based on industry trends and customer feedback. We listen carefully to what you have to say and our service team is always ready to help if you need anything. We wish you and your business a lot of success.

Verified Reviewer
Overall rating
  • Used Daily for 1-5 months
  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

New to it, very complete, but complex to use

Reviewed on 2018/06/06

More control

More control

Pros

Complete and well thought program that allows many things to be done for a hotel and restaurant point of view

Cons

Not user friendly , I believe Clock should work more now on making the system more user friendly and accesible

Richard
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Clock PMS -best PMS

Reviewed on 2014/11/13

Its the best pms we have ever used. Its intuitive. Well thought out. One aspect thats great is the...

Its the best pms we have ever used. Its intuitive. Well thought out. One aspect thats great is the way Profiles are handled. No duplications ever!!
Every aspect of this software is very good indeed.
If anything we think could be improved, its a few more financial reports giving detail on expected revenue due over next week and month etc!

Response from Clock Software

Thank you for the good words, Richard! And for the hints, too. As you know, we are constantly working on further improvements and your feedback is very valuable to us.