TrueCommerce EDI Solutions Reviews

It's ability to find different solutions for each customer. It's not necessarily a plug and play program. Can save you a ton of time and money.

The interface can sometimes be hard to navigate compared to older versions but I still get done what needs to be done.

The best thing about TrueCommerce is their support. You are never on your own. If you run into a snag or are uncertain of how to proceed, customer service is only a phone call away.

Once you understand how it works, TrueCommerce is fairly straightforward. However, onboarding resources could be highlighted and made more readily available to jumpstart your step into the EDI world.

The ability to easily change EDI settings is what truly set TrueCommerce apart. Their platform gives the user the power to easily make changes that had to handled by a dedicated EDI team at previous companies and other platforms.

It really is a great product and I it is just so much better then what we had before.

HighJump/TrueCommerce has already made the connection and EDI mapping to many hundreds of EDI trading partners and they maintain the EDI maps so we do not need to worry about trading partner EDI map changes.

TrueCommerce has an automation component called Scheduler, that works wonderfully if you have less than 500 documents per half hour. Above that amount Scheduler sometimes has issues, but 500 per half hour is an immense amount of POs, and the system always works if you export POs by hand (which only takes a few seconds to initiate). Overall, this is a very minor dislike, and won't affect 99.9% of customers.

We decided to reevaluate out EDI systems a couple of years ago after our provider failed to meet our expectations on an integration project. We happened upon True Commerce and were not only impressed with the functionality, but also we shocked by the affordability and price!

Their support structure is a little difficult to navigate. If you are in a trading partner implementation phase, you can't get support from one of their support agents. You have to wait to speak with an implementation specialist.

I love the glossary part. You can find ANYTHING your looking for

I don't like that I couldnt figure out how to export labels correctly.

TrueCommerce lays out all EDI in an easy to follow and well organized workflow. Once templates have been created, the workflow process is as simple as turning transactions around and filling in the blanks.

Since the switch to TrueCommerce Foundry, the drag and drop feature, and right click menus have been eliminated, and there is a little more menu-surfing as a result. Overall this isn't a huge inconvenience, but it does slow my workflow by a small percentage. Understandably, this is to make the system more touch-pad friendly, though that functionality does not apply to how I use the software.

We are able to receive orders fast from our customers as well as invoice them to be paid. The availability of reports is top notch as well. Everything I need is always available as well as quality customer support.

More notice when something as not been acknowledged. A separate area as it seems all these are mixed in with our orders and sometimes get over looked.

This product is very easy to use. The support staff is amazing and take the time to help you and teach you. It enables us to do so many more orders with less admin time.

The costs of adding partners is a little high and you have to purchase any extras. I would love to see different levels of mapping tools available to users based on their experience. There is typically at least a 24 hour turnaround time for mapping fixes and it can be longer.

The ease and simplicity on this software is great even for someone who may not work well with computers. The software works seamlessly. I send invoices for payment to a few vendors and I've never has any glitches.

The only feature I don't like is that the delete and save buttons are next to each other. I've accidentally hit the wrong one when in a hurry and deleted what I had entered.

We have used it for so many years I know where to find almost everything I need.

The reaction time of the implementation and customer service teams.

Easy to send transactions. Transaction send fast. Support is fast to get on the phone, friendly and resolves the issue quick.

Hard to set up new Trading Partners (partner setup). When there are errors it is difficult to correct without contacting support. Messages not always clear or how to correct.

It is easy to use, I am able to send all my invoices in one hour daily. It is all pretty self explained.

Sometimes the system doesn't let me import my invoices it says it is being used, it says it is used by another user named which is me and I have to log out and log in and refresh the server.

Easy to use and I can get my work done efficiently!

Maybe have an option where I can open the window to a new tab with the same screen, that would be a helpful feature.

Just the ease of exporting, nothing else. There's a lot to improve

So many functions should be automatic, the new system Foundry proved to be worse than the last version. So many clicks until you arrive what you actually need.

Great customer support and links to QuickBooks.

True Commerce should move us for free to their on line service to save on customer service calls

The interface is easy to use. It's easy to see all the information.

The search function doesn't work well. It would be great if it can be improved.

Supports legacy infrastructure. Great support especially with troubleshooting errors.

Line by line entering for large orders.

It makes my job much easier. It is very user friendly.

Sometimes, mostly in the afternoon, it tends to slow down.

The software is very easy to use and never a problem.

There is nothing we don't like about the software.

It just works. The program once trained on is really user friendly. The dashboard is easy to navigate and I like the visibility of open project completions.

Ease of use and support is helpful when needed.

A bit slow at times but manageable at times.

Quick customer service. We've only had to call one or two times and we've always been given prompt and efficient service.

Slow export times. This may be an issue on our end. However, sometimes we have to refresh the page and try the export process a second time.

I like that it's user friendly and very easy to manage

Because it is internet based, we run into connectivity issues as times