Built Reviews

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612 Reviews

- Industry: Higher Education
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A great PTO platform
Reviewed on 2023/03/15
One of my best business investments was this one. It completes the task and is economical. I adore...
One of my best business investments was this one. It completes the task and is economical. I adore how people can check their own accounts, which reduces calls and laborious tracking.
Pros
I loved how simple it was for both administrators and users to learn the software itself. Many reporting features are available as well. The support staff was always more than happy to help me with any questions I had or any additional requirements I had for the software.
Cons
The Time Approval feature of the mobile app is the only drawback I can think of. It should be easier to use. The rest of it is quite user-friendly and well-organized.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent PTO tracking tool to supplement ADP
Reviewed on 2020/03/05
Super!
Super!
Pros
Employee can see the remaining PTO balance. This make it easy for employees to make future PTO plan.
Before B4T, we needed to manually calculator for remaining PTO for employees' future vacation plan. This manual procedure was prone to errors. By introducing B4T, we significantly reduced such manual procedure and eliminated errors.
Cons
Only one approval person designated to one employee.
Alternatives Considered
BambooHRReasons for Switching to Built
Cost Demo was good Very good customer supportResponse from Built
Ken, thank you for your awesome review! We are stoked to hear that Built for Teams has eliminated time off errors fro you and ditched you need for wasting time on manual calculations. As for approvers per employee, you can have more than one person receive the request (i.e. if someone reports to two people) or via our Carbon Copy feature, but only person needs to actually approve the request. If you'd like help setting this up, please reach out to our support team as we would be happy to assist!
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Solid product
Reviewed on 2023/11/29
Pros
ease of use, easy setup, solid product that is great for a small/mid size org.
Cons
lack of integrations into other platform
Response from Built
Great feedback, Jeffrey! I'm glad you've felt like the product works well for your business. We'd love to hear what additional integrations you would like to have, as we are always trying to improve in that area. Can you provide us with more details at [email protected]? Thank you!
- Industry: Events Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Affordable and easy to use!
Reviewed on 2019/11/19
Before we started using Built for Teams, our PTO was just managed through a Google spreadsheet....
Before we started using Built for Teams, our PTO was just managed through a Google spreadsheet. Having a service like Built to track people's hours and requests has been a load off of those team members that were previously responsible for handling that. When I first decided to find a service for us to use, I did a couple of trials and demos with different companies. I was impressed immediately by the customer service provided to me. The demo was great and all follow-up conversation was responsive and helpful.
Pros
I love how simple it was to set up and how easy it is to use. We only need it for the most basic PTO management services, so we don't need to be in there often, nor do we need to use a lot of the features, but it does everything we need it to do and our team had no problems understanding or adopting it.
Cons
There are a few kinks we run into here and there. Just some things that don't behave the way I expected them to, but it was always easy to get around them or figure them out with no issues. So it's not a huge con, that's for sure. The Slack integration could be a bit more intuitive, but I know it's in beta so I assume it'll advance more.
Reasons for Switching to Built
Built for Teams checked more boxes than all the others. There was one thing we really wanted or needed that was missing from each of the others. Or their interface just wasn't intuitive. But Built for Teams had everything we needed and it was easy to use. The price also fit within our budget for our small team.Response from Built
Heather we appreciate your feedback! We love hearing that Built for Teams has saved your organization time and effort and has been easy to use and implement. It's also great to hear you were impressed by our customer service and helpful communications! Thank you for your review and for being a valued Built for Teams customer!
- Industry: Hospitality
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Making "taking time off" even easier!
Reviewed on 2020/01/16
I have used Built for Teams for last two years for myself and my team. I am extremely happy with...
I have used Built for Teams for last two years for myself and my team. I am extremely happy with its functionality and ease of use.
Pros
The simplicity of the software is the best aspect. Taking time off and recording time away from work should not be complicated. Built for Teams makes it easier and hassle-free.
Cons
The only con that I would mention will be the "Time Approval" functionality in the Mobile App. It needs to be more user-friendly Everything else is very streamlined and user-friendly.
Alternatives Considered
KukuiReasons for Switching to Built
The presentation by the company and cost was our main factor.Response from Built
Amulya thank you so much for your wonderful review! Built for Teams truly is an incredibly user friendly program with flexible options and powerful tools. We appreciate your feedback and please know our development team is continually working on improvements and we are very excited about the improvements coming to our mobile app soon!
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review
Reviewed on 2020/02/24
Pros
- ability to quickly access information in one place
- can approve vacation from the email without login
- convenience
Cons
- it is one more thing to log into
- employees often don't use it making it ineffect
Response from Built
Rachel thank you so much for your review! It's great to hear you love the convenience of being able to approve time off right from your email on the go! Built for Teams does offer Single Sign On (SSO) with Google, Outlook and Slack. We can certainly help you get that setup! Thank you for being a valued customer and for your review!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Easy for employees
Reviewed on 2019/11/20
Pros
The UI is intuitive and easy to use. The system operates quickly and is not glitchy.
Cons
I wish I could request only a few hours off, but am restricted to either a full day or a half day. But we make it work!
Response from Built
We thank you so much for your review and are so glad you are loving the ease of using Built for Teams. To address time increments, Built for Teams can allow employees to take time off in either 1-minute increments, 30-minute increments, as well as half-day or full day increments. These are settings configured by your account admin depending on the policies or preferences of the organization.
- Industry: Aviation & Aerospace
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
The ease of Built for Teams
Reviewed on 2024/01/10
Pros
It is easy for employees to request for Paid Time Off. they just log in and put in their request.
Cons
I have not ran into and issues. It has all been great.
Response from Built
Hi Tammy! Thank you so much for your review! I'm so glad you've had such a great experience! If you have any questions or need any assistance, please don't hesitate to reach out to us at [email protected].
- Industry: Farming
- Company size: 201–500 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
BULT FOR TEAMS
Reviewed on 2024/07/29
Pros
EASY ACCESS TO AVAILABLE TIME MANAGEMENT
Cons
PASSWORD CHANGES HAVE TO BE MADE REGULARLY
Response from Built
Hi Hector! Thank you so much for taking the time to leave us a review. I'm happy Built has helped you have such easy access to time management! I am curious about your password having to be updated regularly, as this isn't something that's currently a function on our end. If you need additional help with this, please don't hesitate to contact us at [email protected]. Thanks!
- Industry: Retail
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
BuiltforTeams
Reviewed on 2024/05/07
Pros
It is super easy to use and has had a high success rate for us.
Cons
It is another program to implement and keep up with.
Response from Built
Hi Loraine! Thank you so much for leaving us some feedback! I understand not wanting to have to implement yet another software program, but I am so happy to hear that it has been so successful across your team. If there is anything else we can do to help your experience using Built to be more seamless with your other processes, please don't hesitate to reach out and let us know at [email protected].
- Industry: Textiles
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Nice program
Reviewed on 2023/11/03
Pros
It is user friendly and allows me to view the calendar in a way that makes things simple for our company.
Cons
It doesnt connect to my payroll system. That would be neat if it could.
Response from Built
Hi Nicole! We appreciate your feedback and are glad you find the platform simple to use! We would love to know who you use for payroll. You can reach out to [email protected]. We cannot guarantee implementation, but are always looking for how best to improve the experience for all of our customers. Thank you!
- Industry: Publishing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Tool
Reviewed on 2023/10/23
We use this to track all of our PTO. We have multiple categories we allow our employees to use, and...
We use this to track all of our PTO. We have multiple categories we allow our employees to use, and BFT accommodates all of them, which I haven't found in other software.
Pros
My favorite aspect of BFT is its ease of use. From an admin perspective, it's easy to set up accounts and make changes, and our employees never ask questions about how to do something.
Cons
I think it would be convenient to allow employees to cancel their requests.
Response from Built
Hi, Jennifer! Thank you for your feedback! I love hearing that Built has been so user-friendly!
We actually do have a setting that does allow employees to cancel their requests. To learn more, please reach out to [email protected]. Thanks!
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Built for teams review
Reviewed on 2023/09/29
Pros
Very user friendly and intuitive. Even without train is very acessable and very helpfull for HR management.
Cons
Not posible to track individual information and more custom options,
Response from Built
Hi Vitor! Thank you for your review! One of our biggest goals is to keep the software extremely user-friendly, and I'm glad that we were able to accomplish that for you!
I would like to know more about what information you would like to track and the custom options that you'd like to have. If you email [email protected], I'd love to see if we can come up with some better solutions for you!
- Industry: Information Services
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Built for Teams review
Reviewed on 2023/07/16
Pros
Built for Teams helps businesses stay organized by managing the workload and tasks associated with each project. It also helps with time management.
Cons
Built for Team can be a little on the expensive side, but overall, I think it's worth it.
Response from Built
Thank you for your feedback, Alison! I'm so glad that you've had a great experience with the software. We try to keep it as cost-effective as possible for anyone to use and I'm happy that the value we bring has been worth the price for you!
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Highly Recommend
Reviewed on 2020/03/23
Monthly input of time off has been eliminated. Individual emails to staff about their PTO balances...
Monthly input of time off has been eliminated. Individual emails to staff about their PTO balances has been eliminated. Manual timesheets for non-exempt staff have been eliminated. LOTS of time saving.
Fantastic customer service and always improving the experience and increasing usability. Fantastic team and would HIGHLY Recommend to anyone.
Pros
Super Easy to setup and then have users log themselves in and complete their profile. PTO balances and accrual was straightfoward to input and very easy to adjust. Dashboard feature makes it easy for staff to understand. Eliminated the need for one point of contact for all PTO used, allows managers to manage their own subordinates.
Cons
The ability to only delete or alter a request if it is the LAST request in the line makes things difficult. Especially if monthly accrual has just happened and employees adjust after vacations etc.
Would love a feature to be able to look up all non-exempt employees overtime hours for the month. Then you could pinpoint any weeks you need to go in and look at specifically...
Response from Built
Thank you so much for your detailed review Maddie! It is very clear that Built for Teams has been a game changer for your organization saving valuable time and streamlining your processes a great deal! Your feedback regarding altering requests and filtering non-exempt employees is great! We love hearing from our customers as we are always working to add value and improve how we serve our customers. Thank you again for your time and for being a Built for Teams customer!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Built for Teams Review
Reviewed on 2019/12/13
Managing PTO is so much simpler now as opposed to when we managed it with a spreadsheet and the...
Managing PTO is so much simpler now as opposed to when we managed it with a spreadsheet and the employees love it.
Pros
Very easy to train employees on how to use the portal. The program is pretty intuitive, and it has streamlined our process for tracking PTO. Employees can log in at any time to see their current PTO balances, which eliminates employees asking how much PTO they have remaining. We use three different PTO pots (PTO, Optional Holidays & Work Remote) and Built for Teams makes it a breeze to manage. the reporting is pretty robust as well allowing me to generate reports for any date range and include all or select employees.
Cons
Editing past PTO can be a challenge, currently, we have to make an adjusting entry if an employee's plans change and they don't use the time they requested. I know they were working on a way to make these corrections, so it's possible that edits can be made now. the only other item I would consider a bit of a con is there's no phone support. Support is done through chat - sometimes it's very quick but other times not so much.
Response from Built
Bob, we really appreciate your detailed review and candid feedback. It's great to hear how Built for Teams has streamlined your processes and that your employees are loving it! If we are able to help make managing PTO "a breeze" as you put it, that makes us so happy to hear! In regards to our chat support, when a support request comes in, our entire team is able to offer input allowing everyone's expertise to be utilized to get answers and resolutions to your questions or issues faster than calling in and waiting on hold for who knows how long. This method allows us to help more people and serve them better. Thanks again for your great feedback and for being a Built for Teams customer!

- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easiest vacation/sick time tracker on the market
Reviewed on 2019/12/05
Built for teams provided a very easy to use, easy to maintain, simple and accurate solution for our...
Built for teams provided a very easy to use, easy to maintain, simple and accurate solution for our company to track sick and vacation time. The customer support is very easy to work with. We absolutely love this product!
Pros
Best part is how easy it is for our employees to use this product to request paid time off.
Cons
For some complex setup items, I did have to call their customer service, but they quickly fixed what I was looking for.
Response from Built
Doug, thank you for your stellar review! We love hearing Built for Teams is providing an easier way for your employees to request and manage time off! We do pride ourselves on providing amazing customer service, so thank you so much for the compliment and thank you for being a Built for Teams customer!

- Industry: Real Estate
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Excellent PTO Tracking for Mid-Size Business
Reviewed on 2017/12/20
Pros
Excellent value. It is very easy to use. Intuitive interface. PTO tracking allows full customization of policies and multiple policies based on length of service or employee classification. Has enough capabilities to grow with our organization.
Cons
Wish it had employee time tracking. Additionally, I wish it were easier to move between active and former employees. It would make sense to have a drop down with employee status rather than a multi-step filter.
Response from Built
Jeffrey, thank you for the great feedback. Good news that we are close to releasing a time tracking feature! And we'll work on making it easier to move between active and former employees. Great suggestions!
- Industry: Music
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Truly the best customer service
Reviewed on 2021/02/19
Fantastic. Thank you!
Fantastic. Thank you!
Pros
We were looking for something that could accomplish a few goals to manage the PTO for a distributed team in different countries and Built for Teams had everything we wanted at a great price. It's easy to use and from the first day forward their customer service has been stellar. Everyone on the team responds quickly, with useful information and in a kind, warm way. It's a delight.
Cons
I can't think of one. It does everything we need.
Response from Built
Jennifer, we love working with you as well and we appreciate this incredible review. Thank you for being such a wonderful customer! It makes us happy to know we've helped you achieve a budget friendly solution with everything you need.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Built for Teams makes office scheduling a breeze
Reviewed on 2020/03/11
Pros
Very easy to see when someone in the office is already scheduled off and is also very easy to schedule time off
Cons
There are limits. Like if you need to leave for the day at 3:15, you have to select either 3 or 3:30. Also we work 7 1/2 hour days so if I schedule off 1/2 a day, it doesn't always calculate the right amount of time out.
Response from Built
Michelle, thank you for you feedback and review! We obviously love hearing that Built for Teams is making scheduling time off a breeze! In reference to your time increment feedback, Built for Teams actually has ability to allow for time off request in 1 min, 15 min, 30 min, and half day increments. Each company gets to configure this setting. If your half day requests aren't calculating correctly, the value of each day on your schedules may need be adjusted which is something your company admin can do. Our support team would be happy to assist in configuring any of these settings. Thank you for being a Built for Teams customer and for leaving a review!

- Industry: Education Management
- Company size: 51–200 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 3.0 /10
Built for Teams Limited
Reviewed on 2019/10/31
The software is adequate but noting special and it's lack of integration with other HR functions...
The software is adequate but noting special and it's lack of integration with other HR functions lessen it's value.
Pros
It was great for managing and reviewing PTO time and it had a clean and sleek look. It did what it needed to do
Cons
It's other features at least in my company were very limited and it was frustrating to have to log into a separate system for different HR purposes.
Response from Built
Tim, thanks for this candid review. Although we're bummed to read that you weren't 100% happy with our product, we do appreciate you being willing to share your feedback.
It sounds like your organization wasn't taking full advantage of all of our HR features, which is unfortunate. We can understand that having to login to different systems for different things makes extra work for you, so perhaps utilizing the rest of our features could have helped alleviate that. We've worked hard to make an integrated HR system that covers a broad range of HR needs, but at some point if a company only chooses to use a small portion of our system, it's tough to avoid the "separate systems" problem that you've identified.
Thank you again for your review!
- Industry: Accounting
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great PTO Tracking Tool
Reviewed on 2020/11/11
Built for Teams has been a huge time saver. What use to take a few hours a month maintaining a...
Built for Teams has been a huge time saver. What use to take a few hours a month maintaining a spreadsheet has been cutdown to less than 15 minutes approving time off requests.
Pros
This tool is very easy to setup and maintain. Employees are able to track their PTO balance. Before Built for Teams we were using a spreadsheet to track employee PTO balances.
Cons
I would like to see them add a few more reports and make report generation a little easier.
Response from Built
This is a stellar review and we thank you so much for that Brian! We love hearing that Built for Teams is saving you so much time and energy. We also appreciate your feedback about adding even more reports. We are continually working to update and improve so we will take your suggestion to heart. Thanks for being a Built for Teams customer!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Feedback on Built for Teams
Reviewed on 2020/01/16
Great tool to track our individuals time and appointments
Great tool to track our individuals time and appointments
Pros
Overall very easy to use, easy tracking and good reporting
Cons
We don't have the ability to track "extra" hours worked - just time taken away from normal business hours.
Response from Built
Mike, thank you so much for your review! We love hearing our customers appreciate how easy Built for Teams is to use, yet how accurate it is as well! In reference to tracking "extra" hours we do have solutions available to assist in tracking those kinds of hours or overtime. Your account administrator could reach out to our Support Team for additional information regarding that. We thank you again for your review and for being a Built for Teams customer!
- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
Poor support
Reviewed on 2019/12/31
Pros
Ease of use. Easy to set up. Our employees liked it.
Cons
Software works. Reaching people with questions does not. Our managers could not see our PTO requests, even after they were set up to.
Response from Built
George, we appreciate your feedback and are so glad to hear your employees are loving Built for Teams. The majority of our reviews rave about our customer support so it's rather surprising to hear otherwise. We value our customers and apologize if you had a less than satisfactory experience at one point. Thank you for continuing to be a Built for Teams customer and allowing us the opportunity to strive to serve you better!
- Industry: Warehousing
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Use of Built for Teams
Reviewed on 2019/11/17
We have a much better idea of who, when and where of our employees.
We have a much better idea of who, when and where of our employees.
Pros
The calendar view of people being off. I can look at just my team or any other departments to allow for future planning of meetings or projects.
Cons
Limited to amount of administrators foe separate individuals.
Response from Built
Gregg, thank you for taking time to review Built for Teams! We are so happy to hear the software has allowed you to better visualize your team and be able to more effectively plan. In response to amounts of administrators, Built for Teams actually allows an unlimited amount of administrators in the system. That being said, if there is something we can assist you with in better utilizing this feature for your specific organization, please let us know as we would be happy to help!