MetaCompliance Reviews

Good customer service and are able to answer my questions promptly.

This is a great platform to get you started teaching Cyber security. the videos are short, clear and the message is interesting to everyone.

It's a useful tool but if you are not using the admin console on a regular basis then it becomes time consuming as you need to refamiliarize yourself each time - it is not intuitive or obvious how to upload a document or course.

It's pretty good but there seem to be a lot of missed tricks. Some of the reporting functions are clunky.

We* have been using Metacompliance for 3 years now to raise awareness of the organisation's key policies. Before this time we were reliant on staff searching for and reading policies on our intranet site without really knowing whether they had done so. Metacompliance has been hugely important for us to be able to be able to ensure that staff are aware of policies and also to also produce assurances for our regulators and in line with assurance frameworks such as CQC, Information Commissioners Office and Information Governance Toolkit.
The team at Metacompliance have been very responsive with regards to any problems or issues we have encountered along the way, resolving them quickly. There is always a friendly and calm voice at the end of the phone when contacting for help, advice and to raise any issues. Any issues are dealt with promptly and efficiently and the team always help us to identify solutions to any problems discovered. The main issue we have encountered in the past is around our Active directory integration and targeting policies to new starters.
We are now in the process of implementing the MyCompliance portal alongside Metacompliance to publish our full suite of Policies and are experiencing the same helpful and prompt service from the team that we have been used to.

* Provide are a Community Interest Company (CIC) that delivers NHS & local Authority Community services across East Anglia

Great company that has been very willing to engage with us and strives for excellent customer service. The product is flexible and simple to manage via the browser based interface.

A great product, pleased we selected it.

I have been very impressed by the support that I received from MetaCompliance. They responded quickly to my initial query, understood the position, and pitched a perfect presentation as to how the product can be used. This was followed by excellent information and installation support. They grasped our situation quickly and provided exactly the right response.

Communication, both written and verbal was easy and clear. I wish that all our software suppliers were as helpful and efficient as MetaCompliance. I would not hesitate to recommend MetaCompliance. I always prefer to write in praise rather than criticism, and am pleased to be provided with this opportunity.

Really pleased with the service, expert advice, content and ease of use.

Good addition to the MetaCompliance Suite, easy to use and of great benefit to new MetaCompliance Admin users

Policy awareness and forced compliance across 1,000 users. Posters on a variety of issues, e.g. Data Protection, Phishing and SPAM. Ability to integrate with e-Learning system to use one product for policy approval and training.

The experience has been great and really cut down time for us to communicate to everyone needed.

Great product with even better customer support. Thank to all the team at Metacompliance.

As previously stated.

its overall been very positive and has assisted greatly in demonstarting our compliance to the board.

Thanks to this product our users are able to easily understand the threats around cyber security. The tool itself is easy to use, always up to date with current themes, and the support is fantastic for any questions or ideas, and ways to help improve efficiency with the product. If anything, they make you feel as you're part of the overall team and we are very happy with this service and product.

We have been longstanding customers of MetaCompliance and implemented MetaPhish in 2017. The solution was easy to implement and we had initial, and also ongoing, support from MetaCompliance to ensure we are getting the most out of the solution. It has already helped to raise so much awareness amongst our user base in terms of how to identify a Phishing scam. The learning experiences are also really helpful in raising awareness.

It was great to find eLearning that has moved on so far from "click and drag". The support of the team at MetaComplianace to introduce and manage it was exceptional.

Also used for displaying notices to end users, such as alerting them about upcoming service downtime, etc.

Very positive and the support from the staff has been excellent.

We have used Metacompliance do distribute a rage of business policies and in particular information security policies to thousands of users across multiple sites. Using Metacompliance has saved us a lot of time and a lot of paper as we have largely been able to dispense with the old manual system. One of the key requirements for us was a strong audit trail of acceptance and the ability to lock users out if they don't accept our policies and Metacompliance does both of those things very well!

Good things about Metacompliance
Simple and straight forward to administer
Strong audit trail
Lock out users who won't accept our policies - with a custom snooze period
Excellent responsive support

Things that could be better
The reporting is basic in the version we have
The admin console now looks a little outdated compared to newer products

Once again, customer support was very good.

Metacompliance has proved an invaluable tool in distributing information security policy across our 4,500 users. We have been able to circulate our key policies, including small questionnaires, to raise awareness and prove compliance for PSN, IGToolkit and for employee disciplinary hearings.

The policies were easy to design and set up using PDF documentation, the only issue we had was that our Active Directory did not align well with the standard set up and required some work to get policies to all users.

Support from the Metacompliance team has been excellent throughout implementation and the subsequent 2 years.

Pros '
' Simple interface
' linked to AD so always up to date.
' Great support team
' Easy to create target groups
' Easy to create and manage policy's
' Compliance guaranteed

Cons '
' slow development cycle ' where we want to use the system to do things that have not been considered changes cannot be made quickly i.e. delay of deployment only available in hourly increments.
' Some bugs with first version of agent where policies did not appear. Resolution was a manual process and was time consuming to identify and resolve.

Overall Impression ' A good system, easy to use. Needs development.

We've been using MetaCompliance for a number of years. It is a great product that helps us develop the assurance of our many staff across different sites. It has helped us signficantly in achieving compliance against information security related standards such as Public Services Network and Payment Card Industry Data Security Standard, but has evolved to inlcude wider business areas such as Safeguarding and Finance.

Above all, the great factors of MetaCompliance are its ease of use, and the customer service provided. No matter what the issue, it will be looked at immediately and fixed as soon as possible.