Fantastic for Maintaining Neutrality in Internal Review Software
Review of using Playbox
Playvox as a Customer service agent
This product is overall easy to use. Email, updates and fun ways to use Karma points with staff. This gives staff a positive reinforcement to do a great job at work.
I think that the applications should be easier to find. Larger icons to locate items you are looking for.
Best Monitoring platform for call centers
Playvox is a powerful tool for monitoring agents and adjusting their skills to meet the company requirements and also it's easy to use as an agent and as an administrator.
Playvox is perfect but needs a guide for each page and how does the page works as some pages is difficult to understand and how to use for that I had to ask their support to help me.
Instead they can put a simple guide for each role.
Easy to Use Quality Software
Overall easy to use and a decent option for small to medium sized businesses that need some Quality reporting.
This software is easy to use and easy to customize. Also includes some native reporting built into it.
In order to make an adjustment to an audit form, you basically need to create a whole new form which is not ideal for reporting trends.
Playvox is good software to gain experience!
I am solving my problems with remembering procedures. Im a person whos learning by watching something so, its really good to see Your mistakes at examples. Everything is really clear and easy to use. Coaching sessions with Leaders helped me with new procedure and now im getting almost all 100% evaluations. I recomend it to everyone to get better at Your work!
Thing that i like most is evaluations. This gives me really important knowledge about my own mistakes. It teaches me how to avoid them. Also coaching sessions with leaders are really helpful. I can easily see how i got better (or not better :) ) and we can talk about erasing troubles.
I think that everything is pretty good but adding more translations would be really usefull. English is not a problem but having Playox in our native language would be great!
The best way to master your Quality processes
Awesome,I do like it , it is the best way to master my quality process and help my business to deliver great customer experience
The features and it's easy to use and the security as well, The reports, graphs everything is perfect with play vox
Nothing , I am used to view my playbox on daily basis . there is no bugs while using it
Clear and Easy
This is an very easy and understandable application which is showing performance on daily weekly and monthly basis also i can see whole record of performance
Easy to understand and a beautiful window which makes things perfect
Nothing in this app which i don't like great all
Amazing and easy to use
highly recommend, my supervisors easily review my work, provide attention to detail notes on my completed tasks and allow me to prove my point or sign and approve their grade.
This software is amazing! There is so much you can do with this software, it is nice that you can select options, and easily navigate through the system.
there is nothing I would change about this product, honestly it is flawless, smooth, and efficient
EASY TO USE
Quality in a nut shell!
As I mentioned above, PlayVox provides us with so much insight into how we are doing with our training program. It has also increased our ability to maintain a level of quality to ensure our customers are well taken care of.
PlayVox is an amazing tool that allows you to do all your quality assurance checks and coaching session in one place. We love the ability to create scorecards dynamic to our workflows and communication channels. Because it is so simple to use, we were able to ramp up our season quality assurance team within hours and then let them get to it.
The insights we get from PlayVox also provide us with very valuable information that will help us improve our training for the next season. We are able to quickly see where our team members struggle so that we can increase our emphasis in those areas when we ramp up for the new year.
The only thing that we do not use is the rewards program. The gift cards that are available to select from limit our ability to use them because we have team members all around the world.
A terrific way to monitor quality!
PlayVox allows easy creation/updates of various scorecards for employees; you can create specific goals and values for an overall audit review. For managers, it's easy to monitor your team's progress, offer coaching and feedback (and track coaching results).
I wish it were a little cheaper per user license; as it stands, most managers share a single login, which makes much more data available to us than we need, so you have to kind of search and keep your own team members together.
Awesome Quality check tools
With Playvox we have decreased in almost a 60% the amount of work/time/resources we were using when quality checks where done manually
Assuring the quality of the work of agents can be a very time consuming activity and I have struggle to find a solution that really help us in have a track of progress and review in an agile way. These are some of the features that impress me more of Playvox
- Allows you to check on tickets way faster than doing manually and faster than other platforms
- Very customizable. You can create teams, groups and different score cards with personalized fields.
- Very detailed report dashboard with visibility of the whole team and single agent work
- Work reminders to quality analyst and visibility of their work and notifications to agents when their work is reviewed
- Possibility to review quality analyst work and to implement work calibration
-Customer service is very helpful and the Help center have most of the answers you need
The only thing that have to be improved is that when displaying the tickets to display it might take a few seconds but in any case it is much faster than other programs
I didn't mind playvox but not sure if I would recommend it
I loved the Karma Point feature and Engagement feature where employees would ask questions. Other than that this feature was subpar. Could be a lot better.
It wasn't user friendly at all. Very confusing set up.
the best software
Bestest software till now date
PlayVox Very Simple and Manageable
I like PlayVox due to it's layout, It is very easy to use and understand. It evens gives you points for logging in, you can always compete against coworkers for the better spot, It makes work motivating. Very pleased with it.
It doesn't let us know what and how we can earn badges
Great experience! I enjoy it alot!
The most I like about is that the interface allows checking all details about the QA process, that is very helpful in order to detect improving areas.
The overall QA score could be more detailed in order to detect improving areas in all QA scores already got.
Playvox Honest Review
I like how easy and efficient it is to follow up on QA's of my calls and tickets. makes it very easy to reference and list stuff to work on!
some of the stuff is confusing like ratings. communication platform like messaging and comments seem pretty useless.