PlayVox Reviews

Pros

I love the ability to keep up with my progress as I grow in my role at my company.

Cons

I wish the interface was more modern and more user-friendly.

Pros

Convenient for tracking the quality of work

Cons

User-friendly software and easily accessible. Everything is clear and easy to use.

Pros

This product is overall easy to use. Email, updates and fun ways to use Karma points with staff. This gives staff a positive reinforcement to do a great job at work.

Cons

I think that the applications should be easier to find. Larger icons to locate items you are looking for.

Pros

Playvox is a powerful tool for monitoring agents and adjusting their skills to meet the company requirements and also it's easy to use as an agent and as an administrator.

Cons

Playvox is perfect but needs a guide for each page and how does the page works as some pages is difficult to understand and how to use for that I had to ask their support to help me.
Instead they can put a simple guide for each role.

Pros

This software is easy to use and easy to customize. Also includes some native reporting built into it.

Cons

In order to make an adjustment to an audit form, you basically need to create a whole new form which is not ideal for reporting trends.

Pros

Thing that i like most is evaluations. This gives me really important knowledge about my own mistakes. It teaches me how to avoid them. Also coaching sessions with leaders are really helpful. I can easily see how i got better (or not better :) ) and we can talk about erasing troubles.

Cons

I think that everything is pretty good but adding more translations would be really usefull. English is not a problem but having Playox in our native language would be great!

Pros

The features and it's easy to use and the security as well, The reports, graphs everything is perfect with play vox

Cons

Nothing , I am used to view my playbox on daily basis . there is no bugs while using it

Pros

Easy to understand and a beautiful window which makes things perfect

Cons

Nothing in this app which i don't like great all

Pros

This software is amazing! There is so much you can do with this software, it is nice that you can select options, and easily navigate through the system.

Cons

there is nothing I would change about this product, honestly it is flawless, smooth, and efficient

Pros

Playbox is very useful because it help find any information needed when heling customer also help keep track of my performances .

Cons

at tis moment I'm very pleased with the software

Pros

PlayVox is an amazing tool that allows you to do all your quality assurance checks and coaching session in one place. We love the ability to create scorecards dynamic to our workflows and communication channels. Because it is so simple to use, we were able to ramp up our season quality assurance team within hours and then let them get to it.

The insights we get from PlayVox also provide us with very valuable information that will help us improve our training for the next season. We are able to quickly see where our team members struggle so that we can increase our emphasis in those areas when we ramp up for the new year.

Cons

The only thing that we do not use is the rewards program. The gift cards that are available to select from limit our ability to use them because we have team members all around the world.

Pros

PlayVox allows easy creation/updates of various scorecards for employees; you can create specific goals and values for an overall audit review. For managers, it's easy to monitor your team's progress, offer coaching and feedback (and track coaching results).

Cons

I wish it were a little cheaper per user license; as it stands, most managers share a single login, which makes much more data available to us than we need, so you have to kind of search and keep your own team members together.

Pros

Assuring the quality of the work of agents can be a very time consuming activity and I have struggle to find a solution that really help us in have a track of progress and review in an agile way. These are some of the features that impress me more of Playvox
- Allows you to check on tickets way faster than doing manually and faster than other platforms
- Very customizable. You can create teams, groups and different score cards with personalized fields.
- Very detailed report dashboard with visibility of the whole team and single agent work
- Work reminders to quality analyst and visibility of their work and notifications to agents when their work is reviewed
- Possibility to review quality analyst work and to implement work calibration
-Customer service is very helpful and the Help center have most of the answers you need

Cons

The only thing that have to be improved is that when displaying the tickets to display it might take a few seconds but in any case it is much faster than other programs

Pros

I loved the Karma Point feature and Engagement feature where employees would ask questions. Other than that this feature was subpar. Could be a lot better.

Cons

It wasn't user friendly at all. Very confusing set up.

Pros

I find it really useful , I can see where I need to improve .

Cons

There is nothing I dont like about this software .

Pros

the best thing is that when we receive an evaluation, an attached email is sent

Cons

everything is fine . nothing is upgradeable

Pros

Its beautiful Interference and durability with lots of features

Cons

Just lilbit slow and have some bugs but can be better in future

Pros

With this software I can improve my performance by following my metrics.

Cons

Sometimes it takes time to update some data.

Pros

I like PlayVox due to it's layout, It is very easy to use and understand. It evens gives you points for logging in, you can always compete against coworkers for the better spot, It makes work motivating. Very pleased with it.

Cons

It doesn't let us know what and how we can earn badges

Pros

The most I like about is that the interface allows checking all details about the QA process, that is very helpful in order to detect improving areas.

Cons

The overall QA score could be more detailed in order to detect improving areas in all QA scores already got.

Pros

I like how easy and efficient it is to follow up on QA's of my calls and tickets. makes it very easy to reference and list stuff to work on!

Cons

some of the stuff is confusing like ratings. communication platform like messaging and comments seem pretty useless.

Pros

Navigations are great, and easy to use, meaning it's not complicated. Even for beginners, without any guidance, we can navigate and understand how it works.

Cons

No feature is useless. All good as of now.

Pros

I love how you can easily use the platform for the first time. Easy access and switching from Desktop to mobile phone is smooth.

Cons

There are times that tabs or pages takes a while to load

Pros

Good program , good quality , like it , everything is good

Cons

I like everything, and bad nothing, i dont know many english sorry

Pros

The software is easy to use and smooth , website is divided into sections that guides you through different options

Cons

The website needs more animations for better quality