salonMonster Reviews

I found it was easy to use and overall would be easy enough for one to switch over their current CRM to this one. I believe it comes with a free trial.

What I like the leastt about this software is that it's doing what every other CRM offers but doesn't bring anything new to the table.

I am a self employed hairstylist renting a chair so I do not have a receptionist. I originally wanted the system for the reminders to avoid no shows. I thought my clients probably wouldn't use the on line booking, as the most book before they leave. As it turns out, they love booking on line. I can then see what they have booked and adjust accordingly before I confirm their appointment. I get almost no phone calls now and my clients love the email reminders! I can also book standing appointments which are so helpful and easy to do. I use my ipad, my iphone and my computer to do all of my bookings. If I am on holiday, I can easily check a booking request and confirm it from my poolside chair, all while sipping a cocktail. Whats not to like?
In today's fast paced busy world, Salon monster allows me to be on top of my schedule at all times!

I really only have two small issues with the system. I can only set the system to book on 15, 30, 45, or 60 minute intervals My preference would be to have established start times. Such as on the half hour in the morning and on the hour in the afternoon. Right now my clients can book at 4:30 for a cut but I book on the hour in the afternoon so I then have to spend the time asking them if I can change it to 4:00 or 5:00. This happens rarely so not a big deal. The other is occasionally a client will send a message along with an appointment request but there is no way for me to respond with in the confirmation of the appointment so I just have to send a separate email or text. Again not a big deal.

The thing I like the most about the software is how much it looks like a paper book. For us old timers this brought us from the past into the future. It is simple enough to navigate and the clients love the ability to book whenever it comes to mind. I can see from the emails some clients book in the middle of the night! I have recommended the software to other stylists who are just as pleased with it. The ease of being able to check your book from any mobile device is also a bonus. I was particularly proud to find out it is a Canadian company since I was born and raised in Canada myself!

There are not any cons about he software. I do find it difficult to save an appointment on occasion the chat button gets in there way on certain mobile devices.

it is SO easy to use, and quite intuitive. everything just makes sense. no higher-level quagmires to wallow thru to accomplish what you need to do.

quite literally, the only shortcoming we see for our use is the lack of a formal waitlist, and some client management features could be easier to use, mainly filters, for figuring out future client appointments. but, as mentioned earlier, these guys are the BEST.....always adding features and tweaking things to improve, so im sure that very soon these issues will not be an issue. i am overly impressed with the staff and support.

I like the convenience and ease of use. Customer/tech support is always fast, and very helpful. It's super helpful to have the smart phone app for this booking site also!

From client feedback, I have heard of clients experiencing difficulty booking in during some periods of time. Perhaps the site was down, or being repaired?? This has only happened a handful of times in the last 4 years that I've been using SalonMonster.

It's so accessible from many devices for myself and staff to check our schedules. Easy for clients as well. My clients always race about the user-friendly experiences they have. It saves a lot on phone calls to the salon. Clients can easily make and check on their own appointments. The team at salonmonster have always been a pleasure to work with as well. Fast and very friendly customer service!

I have experienced a few glitches over the years working with it. However all of them have been ironed out along the way.

We are using Salon Monster in Thailand. It has revolutionized the customer appointment process, making it so much easier for everyone. It's very customizable, support is the best I've ever seen, and the reports function is so helpful. This is absolutely AMAZING. Thanks so much to the development team for such a great product.

To be honest, there is very little I can say negative about this software. Everything works so well.

This software is developed by people who understand our business and the unique issues we face. Customer service usually responds and fixes problems in hours not days or weeks like the big companies.

If the software integrated in with Square I would be the happiest man on earth. But I can work around that to have such easy software for my clients to schedule with. The UI seems to be very intuitive even for my older clientele.

I like the customer service, I think that's the stand out thing that separates Salon monster from others. I encourage my renters to use the service.

I am not fond of the app. I prefer the regular site. The site meets my needs. I wish it would stay logged in all day so I didn't have to sign in each time

This software is intuitive, clean, easy to learn and navigate. All the stylists have commented on how much they like it compared to anything they've used before. It's got just the right balance of features and simplicity

The bad news is if the internet goes down we can't use our laptop. The good news is we can still access salonMonster using our cell phone.

Easy to use. Text and email reminder feature is amazing. Easy navigation. Online booking!! Customer service is over the top

It can be a little glitchy. The app needs a week view option rather than just daily. I would love it if it linked to square reader!!

I love how easy it was to add to my personal website. My customers also always tell me how easy they find it to book their own appointments threw my website & salon monster.

That you can't customize easily your schedule. I work ever second Saturday and it would be nice to not have to go threw and book off the alternating Saturday.

It is so easy to use and set up, I love the notifications and email reminders, The waiting list is fantastic. It is so easy for clients to book and cancel on line,

I would like to be able to customize the text and email notifications. I would also love to be able to see what we sold to each client so we can keep track of what to up sell next time. Also add Photos in the clients profiles,

Text reminders for apts..love the way the apts block turns colour once the client has received their notification..simple to use..

Not being able to book double services for one client..otjer than that I have no issues whatsoever with this app..