Canny Reviews

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44 Reviews

- Industry: Computer Software
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Canny does EXACTLY what we needed
Reviewed on 2023/06/21
100/100, even have the fast support
100/100, even have the fast support
Pros
We were looking for a solution that does what can’t does for months and finally found it. After we showed a user the board he he said “y’all are the first honest developers I’ve ever met”
Cons
Would love a cleaner product timeline board. Ideally this would remove the need for Jira/trello solutions
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Canny is really the best by far (beats email and chat support)
Reviewed on 2020/04/08
Gives us a scalable way of having direct relationships with our customers.
Gives us a scalable way of having direct relationships with our customers.
Pros
With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them).
What Canny does is subtle but profound. With a public forum allows people to create & upvote posts, and updates users on progress on each post, we can now have just one conversation with everyone affected by an issue, instead of 100+ conversations on the same topic. Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community.
Cons
There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great). So I’m confident that over time, it’ll become even better than it already is (and it’s already quite great!).
Reasons for Switching to Canny
Canny is more modern, easier to use, and just a better overall experience, built for exactly what we want it for.Response from Canny
Thanks so much Jahanzeb for these kind words. We are so happy to hear Canny is helping you build relationships with your customers. Don't hesitate to give us feedback, we're all ears!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Beware - they refuse to listen to top-voted feedback
Reviewed on 2020/02/03
I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback"...
I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.
Pros
UI seems nice, shame about the rest (see the cons section)
Cons
The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.
Response from Canny
Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm.
We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business.
We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company.
I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review.
Best of luck with Tallyfy!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Don't let customer feedback fall on deaf ears!
Reviewed on 2020/11/05
Easy to learn and quick to setup. This has made a positive such an impact to our business and with...
Easy to learn and quick to setup. This has made a positive such an impact to our business and with our customers!
Pros
Canny gives our customers a place to feel heard, listened to, and gain visibility into our feature and product roadmap which was not possible before Canny. We set the platform up in just a single day and onboarding was a breeze. Within the first week we had over 60+ posts from our customers! With Canny, we can now provide visibility in upcoming features. It gives our customers a place to leave valuable feedback, upvote on others posts, and comment on existing requests. With Canny, our customers feel as though they have a voice and can influence our product decisions.
Cons
We imported feature requests we've been collecting from an excel sheet which was AWESOME, however I wish my face/name wasn't on those requests. Aside from that, I LOVE everything about Canny.
Response from Canny
Thanks for the rave review Chelsea! We love companies that care about giving their customers a voice :) thanks for using Canny to do it!
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellence
Reviewed on 2020/09/16
Pros
Integrating with our existing process was very simple. Canny provide no-end of integrations into the platform. This has allowed us to make sense of thousands of GitHub 'Issues' in such a simplistic way.
Cons
The pricing i would say is fair given the impact it can have on your Business although for early stage startups it's difficult to justify. Saying that it's extreamly easy to integrate down the line so when you do make the switch you can be up and running in no-time!
Alternatives Considered
monday.comSwitched From
GitHubReasons for Switching to Canny
Company culture i believe Canny has nailed this and i like to use products that not only prove useful but give inspiration. Canny does just that.Response from Canny
Thanks so much for the kind words, Owen! We're so glad to hear you're enjoying Canny. Don't hesitate to reach out if we can be helpful.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simple ticketing system for support and requests
Reviewed on 2023/07/07
We use it as a communication tool between company workers and the IT team. Users can send us...
We use it as a communication tool between company workers and the IT team. Users can send us requests via canny. We have automatized some processes and integrated with ClickUp, so tasks are created automatically. What we like is that we don't mix it with our CRM. We use Hubspot for sales and canny for our internal communication. it,s our kind of internal CRM.It works smoothly, practically no training needed to understand how to use it.
Pros
we use it specifically as a support for IT. Our users (internal clients) can send their request via a simple form. We as a team have a responsible for each type of request. example. Support, bugs, new features, etc. For users makes communication with our IT team simple and engaging.
Cons
Nothing to complain, canny is quite simple to use

- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our Canny board is not just our product roadmap, it's our guiding compass.
Reviewed on 2020/05/15
Before using Canny, we manually collected and organized customer feedback in a spreadsheet which...
Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.
Pros
We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses.
Cons
Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!
Response from Canny
Thanks so much Kat! We're so happy to hear that Canny is helping your team is many ways :)

- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good tool for community engagement for startups
Reviewed on 2022/05/03
Overall experience has been great, because it has enabled us to manage our community engagement...
Overall experience has been great, because it has enabled us to manage our community engagement really well. This hasn't been done by our competitors, hence gives us that edge. So kudos to Canny!
Pros
I like how it enables us to a) provide our customers with a public-facing roadmap that gives them transparency into our product vision and path, along with increasing our credibility in the market, and b) collect important feedback from our customers which helps us build the right features for them.
Cons
The interface leaves a lot to be desired. It feels very 2010s.

- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A lifesaver for a startup
Reviewed on 2021/05/11
We are using Canny to collect and prioritize user-based feedback on our proprietary marketing...
We are using Canny to collect and prioritize user-based feedback on our proprietary marketing software. Before it was all coming through me (the Product Manager) and it was hard to be as transparent as I would like with our users about where their requests rank in the roadmap, what changes we've made in response to their feedback, etc. Canny makes it all happen for us.
Pros
Canny is intuitive on the administrator end, but more importantly, it's intuitive for the users/feedback givers. It's made an extremely complicated process of receiving feedback, logging it, and then following up with users when necessary into one streamlined software that is incredibly easy to use and scale.
Cons
Our biggest struggle right now is using one Canny instance for different products and services we have. Basically once our internal product starting using it, our web product wanted one, as did our knowledge base software. And we can't afford to give each of them their own instance at this time so things have gotten a little cluttered. It's definitely not a dealbreaker by any means, though.

- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Canny is the best product - we reviewed them all and are delighted that we selected Canny.
Reviewed on 2020/06/02
[SENSITIVE CONTENT HIDDEN] and the rest of the team at Canny are highly responsive and always come...
[SENSITIVE CONTENT HIDDEN] and the rest of the team at Canny are highly responsive and always come back with a suggestion or an answer so quickly.
Pros
The embeddable widget allowed us to put our features request straight into the heart of our website where users can add feature requests in one click.
Cons
We were early adopters so were forgiving in the early months as the product grew, but there is nothing really that we don’t like about this software.
Response from Canny
Hi Dom, thanks so much for this glowing review! We're so happy to have you. As always, don't hesitate to reach out if we can improve anything for your team.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Revolutionizing Customer Feedback Management with Canny
Reviewed on 2023/02/09
The user-friendly interface and intuitive design have made the whole process of managing customer...
The user-friendly interface and intuitive design have made the whole process of managing customer feedback seamless and efficient.I highly recommend Canny to any business looking to improve their customer feedback management process. It has made a real difference to our business and has helped us to provide even better customer experiences.
Pros
As a business owner, I was constantly searching for a way to effectively manage customer feedback and gather valuable insights. That's when I came across Canny, the Customer Feedback Management tool. It has been a game-changer for my business!With Canny, I am now able to easily collect feedback from multiple channels, categorize it, and gain valuable insights into customer sentiment. This has helped me to make data-driven decisions and prioritize actions based on customer feedback.
Cons
I did not come across any missing features which are very much required for my business.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great Software & Customer Experience
Reviewed on 2023/03/03
Pros
Very intuitive user interface from an admin perspective, easily integrated with Jira
Cons
Product roadmap cant be exported to Excel
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Great product, no global search is a hindrance
Reviewed on 2022/04/26
It's simple, which I like. The product isn't overly complicated, and integrates well with CRM. The...
It's simple, which I like. The product isn't overly complicated, and integrates well with CRM. The main issue though is a lack of global search. You need to specify a feature request category first, which makes it difficult to find issues quickly. You end up wasting a lot of time going through categories to find an issue category.
Pros
Interface is simple and clean, it works quickly. The core functionality, creating product feedback tickets/notes, and upvoting them, works well. It also integrates nicely with other software. Has always worked reliably for me. I like the lack of distractions. I also like the ability to organize requests into categories.
Cons
There's no global search, you have to search within a pre-defined category. This makes it difficult to know what category of info in Canny to search in. That seems like a minor complaint, but for me, as an end user, it makes it much more challenging to use effectively. That is the biggest reason for any negative sentiment in my review.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent product and service
Reviewed on 2023/01/25
Excellent product, easy to use, highly recommended.
Excellent product, easy to use, highly recommended.
Pros
Works like a charm. Includes many handy features that help create a positive feedback loop with clients.
Cons
I haven't experienced any negatives at this time.
- Industry: Online Media
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Managing feature requests and releases for Fari is a breeze
Reviewed on 2021/06/02
Pros
Not only was Canny easy to integrate directly within https://fari.app, it was also easy to understand for users and admins alike.
Their support team have been helping me from the get go even though I didn't even need them because of how simple their product is easy to use.
Within the first couple of days, I received dozens of feature requests and Fari's user were excited to have a say in what the dev team should work next on the app.
Couldn't recommend enough.
Cons
Canny offers a widget which can be integrated directly within your apps, but that widget doesn't offer a dark theme.
This can make it clash a bit with the rest of the user interface of your app if your app offers a dark mode.
Minor inconvenience, but I thought I would mention it anyway.
The cool thing is, they are using their own product, so that is a feature request that people can vote on, which I did!
https://feedback.canny.io/feature-requests/p/widget-dark-theme
Alternatives Considered
UserVoiceSwitched From
UserVoice- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great tool for roadmapping but expensive post the recent price increase !
Reviewed on 2022/06/02
Pros
Its a great product and its very easy to get set-up. The ease of use is addictive and proves tough to move away from.
Cons
The recent price increase has made it a bit out of reach of many start-ups
Reasons for Switching to Canny
Looked like a more complete product
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing tool for collecting product user feedback
Reviewed on 2020/02/11
Canny rocks! It's a tool that has an incredible ROI by collecting and managing feedback and feature...
Canny rocks! It's a tool that has an incredible ROI by collecting and managing feedback and feature requests and more. Instead of having to manually review and organize feedback Canny does it for you. Users are able to collaborate with others on new feature ideas and vote on these requests helping to really understand use cases and interest. This kind of solution builds loyalty with customers by not only improving your product but showing customers you are listening and their feedback is important.
Pros
I love the clean design and intuitive UX. Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom. One very useful feature is the ability to collect, enter and attribute feedback to a user instead of the user having to enter it. It's great being able to show a user that their feedback was collected and matters since we no longer say "We'll pass your feedback along..." Now the user and others can see their suggestion and engage others interested in the same feature. Great support as well although it's so easy you'll hardly ever need it.
Cons
Nothing so far. The software doesn't do everything and that's actually what makes it great. Simplicity for the most common uses.

- Industry: Human Resources
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HUGE fan of Canny
Reviewed on 2020/05/26
Pros
Love how easy it is to use, it's intuitive right off the bat. Public vs private comments, voting, integrations with slack/jira, all the things I definitely need to integrate it into our holistic systems are there.
Cons
Would love to see more customizations/controls and an extension of the existing platform into a project mgmt tool. I love how lightweight and intuitive the platform is, we need that for project mgmt focused on software development. that's the gap I see between Jira and Airtable for example.
Response from Canny
Hi Irena! Thanks so much for the kind words. We're happy to hear Canny is working well for you.
Our team is definitely looking into some of the stuff you mentioned you'd like to see so stay tuned :) If you have specific customizations/controls in mind, send them our way!

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
More organized and more involved
Reviewed on 2019/11/25
I have been very pleased with our ability to track feature requests from our customers, while also...
I have been very pleased with our ability to track feature requests from our customers, while also providing these customers with updates on their requests. This sort of involvement and transparency goes a long way in cultivating trust and loyalty with our customers.
Pros
The ability to have the users of our app to vote on feature requests not only gave our users a renewed sense of investment with our product but allowed to truly make decisions with our customers in mind. Before, collecting customer feedback felt unorganized and ineffective.
Cons
The search functionality can use some work.
Response from Canny
Hi Kyle, thanks for your review! We're so happy to hear you're enjoying Canny. Please reach out if there are specific search cases that aren't working well for you. We're always looking to improve!

- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The little things matter
Reviewed on 2018/08/03
Amazing experience with customer support and the product.
Amazing experience with customer support and the product.
Pros
I love Canny's super beautiful design!!!
I refused to purchase Aha! for over a year even though I really needed a customer feedback tool. I have been waiting a long time for a beautiful and easy to use feedback tool - Canny is it.
Canny also nails all the little things. I still remember a experience years ago when I requested a feature from HubSpot. HubSpot team was very nice but basically told me to go write out the idea myself on their idea board. I thought to myself, I just explained everything to you can't you do it?
All of this to say is I love the Canny feature that integrates with Intercom and automatically upvotes features for customers. The person you are talking to in Intercom can see everything right there, no effort on their part is needed! It's not possible to not love this!
Cons
None, but I am still a new user. 1 month approximately.
Response from Canny
Thanks for the kind words Abram! We're happy to hear you're enjoying Canny and our Intercom integration :)
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Just what we really needed
Reviewed on 2021/05/06
Canny solves a big problem for us in giving us a consolidated place to gather and track feedback,...
Canny solves a big problem for us in giving us a consolidated place to gather and track feedback, keep track of what user's want/need most. And it acts as a screen between our support team and development team, a place where the product team can step in and only push the highest priority feedback to the engineering team to build.
Pros
Canny gives us a consolidated place to add and track feedback from our internal team and our users. Also, it allows users to track their vote on requests, giving us a way to keep the most important requests at the surface and preventing them from being buried.
Cons
Canny has a few usability issues that our team has encountered. This has primarily made certain parts of the software less intuitive and harder to learn for new members of our team (possibly our users too, though I have not heard that from them personally).
Also, it lacks a really solid feedback prioritization feature, which is a big part of product & feedback management.

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best Feedback tool
Reviewed on 2020/12/08
Pros
Simplicity of the app to collect and manage the feedback. Quick sign up for my client .
Cons
Pricing tier does not work for small and medium business. In my example I need features in top tier but I don’t have that much end users to justify the extra money .
Response from Canny
Hey, Kamal! Thanks for taking the time to leave us a review! We do offer discounts for some businesses, so definitely reach out to Customer Success team if you haven't already!
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Out-of-the-box custom forum
Reviewed on 2022/12/13
Overall we've had a very positive experience with Canny. This is our first experience with a...
Overall we've had a very positive experience with Canny. This is our first experience with a customer-facing forum. It provides our customers with an option they previously didn't have for voicing their opinions, and allows us to aggregate and evaluate that feedback in meaningful, quantifiable ways.
Pros
We selected Canny because we wanted some sort of customer-facing forum for gathering and assessing customer feedback about new features. Canny was easy to set up, and allows us to easily track which posts are new, trending or have the most votes. It provides us with an avenue for gathering customer feedback that we previously didn't have.
Cons
I love the ability to categorize feedback, and I appreciate that the categories are visible to the public. I wish it were easier to add a new category on the fly, while reviewing feedback. As is, I have to review each time how to get to the settings where I can add or edit categories.

- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Canny helped us to collect and learn many useful insights from our customers
Reviewed on 2019/11/09
Easy to use with a great interface and UX solution. Short learning curve. Good integrations.
Easy to use with a great interface and UX solution. Short learning curve. Good integrations.
Pros
Collecting customer feedbacks never been easier. Canny helped us to automate our surveys and customer feedback while keeping everything centralized into one place. Integration with Intercom was especially helpful for us because we are running strong on it. With this tool, we can keep everyone engaged with product updates and automatically follow up when we carry out something new.
Cons
As a new user, I have nothing special to complain about. Missing more information in the help center hopes that it will be helpful also for other new users.
Response from Canny
Thanks for the kind words, Jovan! We're so glad you're enjoying Canny. We're working on the help center right now to make it more robust.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for Customer Feedback
Reviewed on 2022/12/09
Pros
Canny makes it super easy to track the most requested features from our customers and keep track of them, as well as publish status updates to the people who are interested
Cons
Still looking for a little additional flexibility in email notifications to our existing user base. I'd like to be able to customize the content and the template a bit.