Compass Wave Reviews

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12 Reviews

- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Program!!!
Reviewed on 2018/11/20
I'm so happy and have been getting estimates where I wouldn't have. I'm am to capitalize on the...
I'm so happy and have been getting estimates where I wouldn't have. I'm am to capitalize on the folks that are visiting my website. I should have done this a long time ago. And I am able to retain more contacts for other marketing funnels.
Pros
That I started getting estimates right away. And that it keeps a data base of all contact information.
Cons
Not much. Can't think of anything. Programs been wonderful for my company.
Response from Eco York
Thank you Susie!
- Industry: Facilities Services
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Incredibly helpful software!
Reviewed on 2020/02/14
I had a positive experience with this software and am only leaving to cut some expenses as a solo...
I had a positive experience with this software and am only leaving to cut some expenses as a solo cleaner. Great value but not for the infrequent way I used it.
Pros
Ease of use, professional look of estimate, customer service, and value
Cons
It took awhile but they recently added custom questions- so that solved the only con.
Alternatives Considered
AutomaidReasons for Switching to Compass Wave
Price, didn’t need the additional booking features of Launch 27 as a I don’t have employeesResponse from Eco York
Thank you Patti for your review for our Maid Service Estimation Software! I'm glad to hear that the custom questions has helped make our application even easier to use. We hope that when you are ready you consider using our software once again to help your business grow.
The greatest value of our tool is when you place it on your website to help generate leads. Reach back out when you're ready and we can help set this up for you.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Compass wave
Reviewed on 2018/11/14
It is helping us in grow our company. It has paid for itself the 1st week of using it. We have...
It is helping us in grow our company. It has paid for itself the 1st week of using it. We have placed it on website. Has been great service for us.
Pros
We love that it collects data for a lead that was actually interested in our services.
Cons
We are still learning how to use compass wave we love it so far.
Response from Eco York
Thank you Shanacee for your review! We're happy to hear that it's helped grow your company!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CW is amazing!
Reviewed on 2023/05/03
This helps with clients that don't want to call and be on the phone. It helps them get the price to...
This helps with clients that don't want to call and be on the phone. It helps them get the price to see if they would like to use our service. It also helps us collect each person's information that was interested in our service we can now email or call or send mail to try and win over the business at a later time if needing
Pros
This app changed the way we collect data. It helps clients get the information they need at anytime. We can give the best online estimate possible with compass wave it's been amazing!
Cons
I'm still learning even though we been using the app over 3 years. Most is easy to understand then some I don't. I probably would use more functions if I understood how.
Response from Eco York
Thank you so much for your review of Compass Wave Shana! We are thrilled that you've continued to grow with us over at CW and have found value in our lead generation software!
Contact us anytime through the chat icon and our support team would be happy to do a quick zoom and show you some of the additional features we've released this past year. Some of those include our direct Zapier integration which could help you further automate your estimating processes.
Thanks again for trusting Compass Wave!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing software
Reviewed on 2020/01/02
Amazing! Truly amazing!
Amazing! Truly amazing!
Pros
I cannot tell you how much I love this software! It is literally a lead engine. It generates leads 2 or 3 times a week and from those leads people go on to request a booking. It has easily generated 20 to 30 new clients in the past year and it is very simple to to use. [SENSITIVE CONTENT HIDDEN] is very helpful and a gentleman. I honestly feel that it is another avenue that helped my business grow... I doubled my revenue this past year and I strongly believe it was Compass wave that helped me reach my goals as a business owner.
Cons
You do need to modify the measurements of data to make it your own in the sense that I had to tweak the numbers and it took a few days and sometimes I had to go in and tweak some more but it all worked out. It’s not even a con its just a small investment of your time to get it right but you will be very happy with the end results.
Response from Eco York
Thank you Vania for your review! We're glad that our estimating software is helping you grow your cleaning business!
To help with the setup and pricing we recently added even more flexibility to the questions you can ask your customers by adding Custom Questions and cost drivers to the mix. Thanks again for your feedback!
- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Game changer
Reviewed on 2021/12/01
[SENSITIVE CONTENT HIDDEN] and his team have been amazing with responding whenever my office has...
[SENSITIVE CONTENT HIDDEN] and his team have been amazing with responding whenever my office has questions.
Pros
Inquiries have a price for cleaning within seconds!
Cons
At first I found it difficult to set up the calculations, [SENSITIVE CONTENT HIDDEN] actually got in zoom with me and walked through every step!
Response from Eco York
Thank you Rosie! We're thrilled you enjoy and see the value of our estimation tool!
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Compass Wave is an excellent marketing tool. It has helped us grow our business.
Reviewed on 2017/11/10
Again, Compass Wave Software is helping to grow our business.
Again, Compass Wave Software is helping to grow our business.
Pros
Software is extremely easy to use. I love getting e-mails advising us when someone has placed an inquiry. Great tracking of all inquiries. Clients also find the software easy to use. Tracking the use is important for future comparisons. We appreciate that Compass Wave is helping us to grow our business. Would recommend Compass Wave to other businesses.
Cons
There isn't anything we dislike about this software. If there could be an upgrade to the software, it would be nice to force the user to complete all sections (name, phone number, complete address and e-mail address, before estimating and allowing them to log out.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Company
Reviewed on 2020/03/23
Excellent Customer Service and Support.
Excellent Customer Service and Support.
Pros
Love the convenience it provides for a potential client to get an instant estimate.
Cons
I really can not come up with anything at this time.
Alternatives Considered
ResponsiBidReasons for Switching to Compass Wave
Value and Relative SimplicityResponse from Eco York
Thank you Frank! We're glad that our Estimation Software is helping both you and your clients! We appreciate you and thank you for your honest review of our maid service estimating software.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Compass Wave Review
Reviewed on 2018/11/15
People who don't want to take the time to call or when we can't be reached can use the online...
People who don't want to take the time to call or when we can't be reached can use the online estimator.
I am getting a good return for the cost!
Pros
I love the fact that people who are super busy can get an online estimate. If I don't hear from them, I can easily follow up with an email or a phone call.
Cons
I wish there was a way to search for a customer instead of going through the list.
Response from Eco York
Thank you Coleen for the review! In order to search go to Tools->Sales Database. From that screen in the top right you are able to type in the search box to filter through all of your potential and current clients :)
Please contact [email protected] with any questions.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Convenient
Reviewed on 2018/02/14
Pros
Once set up... hands offFor me it is confusing and it took quite a while to get it dialed in to the correct number
Cons
The set up. For me it is confusing and it took quite a while to get it dialed in to the correct number
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
This has been very easy to use. It saves alot of time with getting estimates.
Reviewed on 2018/07/16
Pros
I like everything about it honestly. Very easy to navigate through. It shows the house to make sure it's correct. I can choose how high or low low to make cost.
Cons
I dislike how if a customer wants biweekly cleaning it quotes higher prices. This has cost me a few customers. Other then that I love it
Response from Eco York
Thank you for your review and feedback Monique!
Early next week we are actually pushing some changes so you can decrease the % for the frequency of cleanings as well as increase them (Right now you can only increase).
Please reach out to [email protected] and we'll help you make the change next week.
Thank you for using Compass Wave!
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent software!
Reviewed on 2017/09/03
Online
Online
Pros
Easy for us as well as for our customers. People these days want everything simplified and it doesn't get simpler with Compass wave. They are prompt to assist, very important.